Auto Remove Attachments vs Attachment Storage Offload

Attachment Storage Offload helps Zendesk teams eliminate storage overage charges by automatically moving ticket attachments to cheaper, secure external storage — without changing how agents work. As your Zendesk grows, so do attachment costs. Images, PDFs, videos, logs, and customer-uploaded files quickly eat up your included storage and trigger Zendesk's costly 25GB excess storage blocks. Deleting attachments isn’t practical, and manual cleanup is time-consuming. This app solves the problem automatically. Attachments are seamlessly offloaded to your preferred storage (such as AWS S3, Google Cloud, Azure, or our fully managed storage option). Inside Zendesk, agents still access everything through a clean sidebar app, exactly like before. No disruptions. No workflow changes. Just instant, ongoing savings. Who this app is for High-volume Zendesk support teams E-commerce & retail brands handling customer photos, return labels or receipts SaaS / IT teams processing logs or diagnostic files Enterprises needing control over data residency and compliance Anyone hitting Zendesk’s storage limits or paying for unnecessary storage blocks 🚀 Key Benefits 💰 Cut storage costs by 70–90% Stop paying for 25 GB blocks you don’t need. Use our low-cost cloud storage, or your own, and pay only for what you actually store. 🔄 Zero workflow changes Agents access offloaded attachments through a sidebar, just like native Zendesk attachments. ⚡ Faster Zendesk performance Removing heavy attachments improves ticket load times and overall workspace responsiveness. 🔐 Secure by default All data is encrypted in transit and at rest. Use your own cloud storage for full control if needed. 🛠 Fully automated Choose rules based on ticket age, file size, type, or custom logic. Offloading runs continuously in the background. 🌍 Use any storage location Fully managed storage (quickest setup) AWS S3 Google Cloud Azure Blob Storage SharePoint SFTP Custom storage options 📦 First 3 GB free Start reducing your Zendesk storage immediately with no risk and no credit card needed. 🔒 Security & Compliance Security is built in from day one: All files are encrypted in transit (HTTPS) All storage destinations support encryption at rest No attachments are viewable by anyone except your Zendesk agents Option to use your own private cloud storage for full control Sidebar access protected through API token Supports customer-configured deletion & retention rules Find more documentation at https://eh7p.com/zd-offload-docs/ or reach out for a chat at [email protected] Read our blog and case studies at https://eh7p.com/zd-offload/blog Learn more and get started today at https://eh7p.com/zd-offload/

Are attachments cluttering your Zendesk tickets, increasing storage usage, and potentially exposing your organization to unnecessary risks? Swifteq’s Auto Remove Attachments app offers an effortless solution to reduce storage usage, avoid high bills, and safeguard your organization by removing malicious files. By automatically redacting and deleting unused attachments, you can ensure compliance with GDPR regulations, protect sensitive information, and maintain an efficient, organized workflow. Features That Improve Your Activity ✅ Bulk Attachment Removal Quickly delete attachments of multiple tickets at once, saving you time and effort. ✅ Selective Deletion Need to keep certain files? No problem. Remove only what you don’t need, preserving important attachments for future reference. ✅ Automated Redaction Set up automations to delete attachments from tickets automatically in the backend without interfering with the active workflow. ✅ Top-Tier Security Your data is safe with us. All operations follow strict security protocols to protect sensitive information. ✅ Automated Cleanup Options Set up automated schedules to redact and delete attachments so you never have to worry about manual cleanup again. ✅ One-Click Integration Setting up is a breeze! Connect Auto Remove Attachments with Zendesk in just a few minutes. You have two options to work with Auto Remove Attachments: Setup automation to delete attachments from tickets Redact tickets automatically and remove their attachments moving forward. Redact attachments after the tickets are closed. Redact files from tickets in your backlog: new, open, pending, or solved tickets. Set up your own list of file extensions allowed. Run tasks to bulk delete attachments from open or closed tickets Include or exclude from removal based on ticket status, creation period, and ticket tags. Remove based on attachment file types. Run deletion tasks in the background without affecting your current work in Zendesk. Benefits You’ll Highly Appreciate 📂 Save Storage Space Unnecessary attachments can take up a lot of room. Free up space to keep your Zendesk system running smoothly and efficiently. 🚀 Boost Team Productivity Streamline your team’s workflow by eliminating time spent managing attachments manually. 📈 Better Ticket Organization Decluttered tickets make it easier for your team to stay organized and streamline communication. 🌟 Enhance Customer Experience Faster, cleaner ticket management means quicker resolutions and happier customers. ✨ GDPR Compliance Comply with data protection regulations in force without extra work and supplementary costs. 🔍 Safe Digital Environment Keep your organization safe from malicious files. 💰 Cost Savings Eliminates manual tasks, saving you precious resources and reducing operational costs. Get started in few easy steps. Check out our help center for more guidance. Click the Install button to install the application in Zendesk. Once the app is installed, open it from the left-side navigation menu in Zendesk. Create a new Swifteq account from the app's page: learn how Authorize the app to access your Zendesk account via the API: learn how Configure the auto-redact criteria & filters or run attachment removal tasks: learn how Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Auto Remove Attachments App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Don’t let unnecessary attachments slow your business down! 👉 Get started with Auto Remove Attachments and experience the difference for yourself. Clean, simple, and effective attachments management is just a click away! Data Privacy: Auto-Remove Attachments processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps