Chatra Live Chat + ChatBot + Cart Saver vs Zoho SalesIQ – Live chat, chatbots, and visitor tracking

Chatra Live Chat + ChatBot + Facebook + Helpdesk + Cart Saver. Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better. Work from a web dashboard or desktop apps for Windows & Mac. Chat on the go from iOS/Android apps. Distinctive Features: Real-time visitor list. View the list of visitors who are currently online on your website and start a conversation manually. ChatBots. Use bots to collect visitors’ contacts. Offer quick options for frequently asked questions (FAQ) so that your visitors get the answers they need without a load on your team. Unique exit-intent feature. Catch visitors who are about to leave! Email integration. Connect the email address your customers use to contact you and manage your email conversations alongside chats. Facebook integration. Send and receive chats directly from your Facebook visitors Intelligent form bot. Add your own custom fields (like company name, address or order number) to the contact form and dialogs. Live typing insights. See what customers type before they hit “send”. Save time on preparing an answer. Group chats. Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service. Visitor information. Know your customers — what page they are on, where are they from and what device and system they use to access your store. Conversation history. We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app. Collects contact info. Even when you are offline or unavailable, so that you can get back to customers even if they left your site. Targeted chats (triggers). Initiate conversations when certain criteria are met: target those customers who might be in need of assistance. Correct typos. Correct answers after sending the message. Works everywhere. Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone. Looks & feels as a messenger app. Smooth animations, avatars, beautiful design. Agent photos visible pre-chat. After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions. Full Ecwid support. Full WooCommerce support. Work from a browser, desktop or mobile apps. Windows & Mac, Android & iOS. Even on the go we’ve got you covered! Free forever plan. Simple, straightforward pricing: Free forever plan, or $15 per agent/month Web dashboard, desktop apps for Windows & Mac, Android & iOS — we’ve got you covered. Sign up to download! For the full feature list and additional information check https://chatra.com

Looking for something more than live chat software for your website? Zoho SalesIQ’s WordPress plugin is super easy to use and lets you both engage with your website visitors in real time and view your prospects’ detailed website footprint. What do we have in the bag for you? Forever-free for 3 users The plugin is free for up to 3 users and will come with all the basic features like live chat, visitor tracking, and file sharing that you expect in live chat software. We also have paid plans for users looking for even more punch. Visitor tracking Visitors are organized in four concentric rings based on the criteria you set, with the hottest prospects in the inner rings and the coldest visitors moved outside the rings. With this you can easily prioritize visitors and not waste your firm’s time and resources on junk leads. Automated messages Don’t wait for visitors to message you—instead, reach out to visitors on high-intent pages like your pricing or contact us pages and spark their interest with proactive chat triggers. Chatbots It doesn’t matter if you’re a hardcore coder or someone who doesn’t know the “C” of coding—SalesIQ has something for everyone. With our codeless website chatbot builder, you can build a fully functional chatbot for your website without writing a single line of code. For the coders out there, we have a programming interface with which you can customize and automate your chatbot as needed. Built-in audio call and screen share to the rescue Your operators should be smart enough to resolve almost any issue your visitors face. However, there might be issues that can’t be resolved in a couple of texts. In that case, operators can use our built-in audio call and screen share feature to solve even the most complex queries with ease. Typing preview No need to assume what your customer is typing. Our live chat helps you see what they’re typing in the chat box in real time, enabling you to answer their queries in a matter of seconds. Chat routing Customers expect immediate help without being endlessly traded from agent to agent. Direct chats to the right department or staff based on a customer’s traffic source, landing page, number of visits or chats, lead stage, and more. Real-time chat translation Assist your customers and visitors in languages they’re comfortable with. Our website live chat software automatically detects the language of incoming chats and performs two-way chat translation in real time. What makes Zoho SalesIQ the best? Trusted by over 450,000 businesses Most cost-efficient customer engagement software in the industry We don’t compromise on your privacy Testimonials ★★★★★ Zoho SalesIQ gave us the best support for integration, and along with that, we came to know that SalesIQ is just not serving our bot purpose, but they had so many features for our live agents also. – Mahindra & Mahindra ★★★★★ Our website is very interactive for designing clothing online, and that comes with a number of questions that customers have. So we can jump right into their design experience with Zoho SalesIQ and answer questions and create value for them on the fly. It is incredibly strong and powerful for bringing new customers on. – Apliiq ★★★★★ Zoho helps us with everything related to getting the sale and even tracking everything on the sale. It helps our outside sales reps, our inside sales reps, and our management do their reporting. It’s scalable, so it will encompass everything that we will need as this company grows and will service all of those needs. – Fluitec