HelpDesk Contact Form vs Yetix Request Form for Zendesk

WordPress contact form plugin by HelpDesk ticket system Be more approachable and upgrade the user experience with the best WordPress contact form powered by the HelpDesk ticketing system. Use the built-in help desk contact form to let your website visitors leave detailed messages. Then, these messages will be automatically turned into manageable tickets. The results? No inquiry goes unanswered and you’ll always be on time and on track! Why choose the WordPress contact form plugin by HelpDesk? The main HelpDesk contact form features are: Customizable form elements. Tailor the contact form to fit your business. Freely adjust values in form fields, validation messages, and error states. Guide your visitors in submitting a message successfully. Seamless integration. Use the generated shortcode to embed the contact form on the website of your choice. It’s straightforward and quick to set up. Automated ticket creation. Turn any website message into a HelpDesk ticket in a snap and speed up response times. User-friendly interface. Go with the contact form, which is easy to navigate and lets you customize it as you want. End-to-end assistance. Give timely responses and keep your contact form messages neatly organized. Read the article on HelpDesk contact forms to learn more about their benefits. What can you do with a contact form in the HelpDesk ticket system? When someone submits a contact form on your WordPress website, it goes straight to the HelpDesk ticket system and turns into a ticket — automatically! With HelpDesk tickets, you can manage: Statuses. Keep tabs on each ticket’s progress by assigning different statuses so you always know what needs attention. Priorities. Mark tickets with urgency to ensure the most critical issues are tackled first. Tags. Categorize tickets with tags for easy navigation and filtering so you can quickly find related inquiries. Custom fields. Customize the contact form and tickets with additional fields to capture all the info you need. Assign team and agent. Direct tickets to the right team or agent based on their skills or workload, making sure inquiries go to the best person for the job. Add people to the loop. Bring in extra team members or stakeholders into ticket discussions for a more collaborative approach. Text formatting. Use rich text formatting to make your messages clear and professional. Canned responses. Use pre-written responses for common questions to save time and keep your replies consistent. AI messaging features. Enjoy ticket summaries with automatically generated overviews for quick understanding and text enhancements with suggestions to make your responses clearer. Macros. Automate repetitive tasks with macros to boost efficiency and cut down on manual work. And more, depending on your needs and processes. With so many ticket customization and detailing options, the HelpDesk ticket system is the perfect tool for companies looking to better their assistance potential. Watch the demo to get a taste. Top chosen HelpDesk ticket system features HelpDesk ticket system is more than a contact form — it includes ticketing, automation, teamwork, and reporting features essential for daily interactions with your visitors. Capture website messages and manage, respond to, and resolve requests on the fly. Try a comprehensive set of features to boost your support efforts: Automations. Save time and reduce manual work with powerful automation features. Automate ticket assignments, set up automatic responses, and streamline repetitive tasks to handle inquiries smoothly. Automation helps prioritize urgent issues and categorize tickets based on preset criteria. Team collaboration. Boost teamwork with built-in collaboration tools. Assign tickets to team members, leave internal notes, and track ticket status to make sure nothing slips through the cracks. Use shared inboxes and collaborative ticketing workflows to simplify communication and coordination among your support team. Reporting and analytics. Get valuable insights into your operations with robust reporting tools. Monitor key metrics like ticket volumes, response times, and resolution rates. Generate detailed reports to analyze support performance and identify areas for improvement. Multichannel support. Manage messages from multiple channels in one place. Whether email, live chat, or social media, HelpDesk centralizes all interactions, making handling and responding to visitors easier. Seamlessly integrate with various communication platforms for a unified support experience. Visitor satisfaction. Gather feedback with built-in satisfaction surveys to continuously improve your support services. Understand website visitors’ needs, address issues promptly, and raise satisfaction. Implement follow-up surveys to refine your strategies based on real-time feedback. Integrations. Connect with CRM systems, email marketing tools, and more to create a unified support ecosystem. Explore the HelpDesk Marketplace for additional apps and integrations that extend your ticketing system’s functionality. Custom workflows. Set up custom workflows that fit your unique business processes. Automate complex support tasks, streamline ticket handling, and maintain consistency across your team’s operations. Security and compliance. Keep your data secure with HelpDesk’s robust security features, including 256-bit SSL encryption and compliance with GDPR standards. Benefit from regular updates, data encryption, and compliance with industry standards to safeguard sensitive information. All HelpDesk ticket system features are available for free for 14 days! Ready to make your work (and life) easier? Install the WordPress contact form plugin by the HelpDesk ticket system now and turn your contact form into a support powerhouse! Make helping effortless with advanced ticketing features. Notes Requirements The WordPress contact form plugin by the HelpDesk ticketing system is available to you for free for 14 days without any additional requirements except for the technical specifications listed at the beginning of this page. Localization The WordPress contact form plugin by the HelpDesk ticketing system is currently available in English. However, you can translate the plugin into any language at translate.wordpress.org. Partner with HelpDesk Want to open a HelpDesk account for a client? Check our Partner Program. Documentation and Support For documentation and tutorials, visit our official help center. Check out our official website for more information about ticketing features. About us We’re part of Text, a company focused on helping brands provide better customer service at scale by analyzing, enriching, and automating text communication. You can learn more at Text.com. In addition to HelpDesk, the Text ecosystem of products includes: LiveChat – a communication tool that allows you to chat live with your customers. OpenWidget – a versatile widget that integrates various communication tools into your website for enhanced customer interactions. ChatBot – a bot framework for AI chat bots. KnowledgeBase – a public help center widget Open Messaging Platform – create and monetize apps or build extensions for your own team. Use of a Third-Party or External Service The HelpDesk contact form relies on third-party services to function properly. They are used to: Create an account with HelpDesk and log into HelpDesk in order to configure the contact form. Load the form’s embed script from HelpDesk to display the contact form on your website and in the WordPress admin panel. Load the form’s configuration and apply it to the form on your website. The URLs of the third-party services are: – https://app.helpdesk.com – https://forms.helpdesk.com – https://api.helpdesk.com – https://accounts.livechat.com The use of those services is regulated by our Privacy Policy and Terms of Use.

The easiest way to add Zendesk Support Form to your site Yetix helps you to add your Zendesk request form in one click into a post or a page. Zendesk® is a registered trademark of Zendesk Inc. You need to have a Zendesk account to use this plugin. With Yetix Request Form you can easily: create your form, based on your Zendesk Ticket Fields automatically send form submissions to Zendesk connect your site to your Zendesk account by simply entering API key use a Gutenberg block or a shortcode to include your form where you want in your site Create your own request form based on default fields or/and your custom fields, created into your Zendesk’s settings. Define the behaviour and the timeout after the user has filled out the form (stay in the same page or go to another page). Yetix Request Form adopts the design choices made by your theme. If your theme doesn’t have any style for forms, we added some “basic Classes” to prevent any troubles. Features and Options: Add form in your page or your post with the provided Gutenberg Block or shortcode Define your fields based on default and custom Zendesk Fields Drag and Drop fields to create your own form Add file attachments to tickets (only .jpg .png .pdf for a better security) Pre-fill form fields with the user’s data when they are logged in to WordPress. Choose between stay in the same page or be redirected to another page after form submission Automatic spam protection (without captcha). Fully translatable into any language. About us “Yetix Request Form” is one of the Yetix WordPress Plugins For Zendesk made by Whodunit Agency. Whodunit is a full-remote French WordPress agency. Founded in 2009, we are deeply involved in open-source development. Whodunit is the biggest agency in France in terms of contribution to WordPress ecosystem. We are building tailor-made editorial experiences for our clients and also providing high-level maintenance services. This activity is strongly dependent on our involvement in WordPress core development. Using our experience with WordPress and Zendesk, we decided to create several plugins for helping people to easily integrate Zendesk into their WordPress site. Help and support Documentation Join our Yetix Official Community group WordPress Support Forum Next features Create several forms Receive information about the user (browser, PHP version, WordPress version, Plugins installed/activated, ….) If you have some dreams, ideas, or suggestions, send here in the support forum your wishes. Enjoying Yetix Request Form? Visit our website Join the Yetix Community in Facebook Follow us in Twitter @YetixProducts Leave us a rating Languages / Localization Yetix is translated into English (UK) (English (UK)) and Français (French (France)). If you would like to translate the form into your language, please click here.