WinaltChat for WooCommerce vs Wise Chat

WinaltChat adds a fast, intelligent chat widget to your WooCommerce store. Customers can search your product catalogue, get instant answers about shipping and returns, and — when they need a real person — connect to your support team through a built-in live chat system, all without leaving your store. AI Shopping Assistant Dual AI Modes — Use your own API key from Groq — LLaMA (Free Tier), ChatGPT (OpenAI), Claude (Anthropic), or Gemini (Google) for full conversational AI. No key? The built-in Basic AI mode runs entirely on your server with zero external calls and zero ongoing cost. Smart Product Search — Intent-aware search across your WooCommerce catalogue. Handles typos, synonyms, multilingual and mixed-language queries, and follow-up questions naturally. Product Comparisons — Customers can ask “which is better, the Sony or the Samsung?” and get a clear side-by-side comparison with prices and key specs from your own catalogue. Store Knowledge Base — Reads your shipping, returns, contact, and about pages to answer policy questions accurately and dynamically — no hardcoded answers that break for other stores. Conversation Context — Remembers context within a session so follow-up questions (“does it come in blue?”) work naturally. Amazon Affiliate Fallback — When a product is out of stock, optionally suggest an Amazon affiliate link so you still earn a commission. Live Human Chat Human Handoff — When a customer types phrases like “I want to talk to a human”, “customer service”, “live agent”, or dozens of natural variants, the plugin detects the request and connects them to a real person on your team. Admin Live Chats Dashboard — A dedicated Live Chats screen in your WordPress admin shows all active, waiting, and closed conversations in a two-panel interface. Every handoff request is queued here as soon as it happens — keep the tab open to also show as instantly online to visitors and connect in real time. Visitor Name Prompt — Before connecting, the visitor is optionally asked for their name. If skipped, they are identified as “Visitor #ID” so you can tell conversations apart. Full Conversation Context for Agents — When a customer is handed off, the admin sees the complete prior AI conversation so there is no need to ask “how can I help?” twice. Visitor Presence Dot — A green dot shows the visitor is active. It turns grey within 30 seconds if they close the tab. Two-Tier Timeout — If your team does not respond within 90 seconds, the visitor sees a friendly patience message. After 5 minutes of no reply, the chat gracefully falls back to the AI assistant with an optional email capture. Intelligent Offline Handling — When no admin is online the AI keeps helping, and the handoff request is still queued in the background so it’s waiting in your Live Chats list whenever you next check — no need to have caught it live. Visitors can also optionally leave their email for a follow-up; leads appear with a dedicated Leads section and unread badge. Session Management — Close chats when resolved, or delete them permanently. Closed and lead sessions stay visible in their own sections until manually removed. Zero External Dependencies — Live chat runs entirely within your WordPress site using secure AJAX polling over the REST API. No Pusher, no third-party service, no extra cost. Email Notifications — Get an email when a customer starts a live chat or leaves their contact details while you are offline. Privacy & Security All live chat data is stored in your own WordPress database. Nothing is sent to an external service. Session tokens are 32-character cryptographically random strings — not sequential IDs — so sessions cannot be enumerated. All endpoints enforce nonces, capability checks, input sanitization, output escaping, and rate limiting. Message content is sanitized server-side, and rich chat HTML (product cards, links, images) is additionally sanitized client-side via a bundled copy of DOMPurify before being rendered — see “Bundled Libraries” below. Bundled Libraries DOMPurify 3.1.6 — client-side HTML sanitizer, used to safely render rich chat content (product cards, links, images). Vendored locally at assets/js/vendor/purify.min.js; not loaded from a CDN. © Cure53 and other contributors. Dual-licensed under the Apache License 2.0 and Mozilla Public License 2.0, both GPL-compatible. github.com/cure53/DOMPurify Requirements WordPress 6.2 or later WooCommerce 7.0 or later (must be installed and active) PHP 7.4 or later An API key from Groq, OpenAI, Anthropic, or Google (optional — Basic AI and Live Chat both work without one) Support Support Forum: wordpress.org/support/plugin/winaltchat-for-woocommerce Email: [email protected] We aim to respond to all support requests within 48 hours. External Services This plugin connects to third-party AI providers only when you configure an external AI mode and enter your own API key. In Basic AI mode and during live human chat, no external AI service is used. AI Providers (optional — only when an API key is configured) Customer messages, recent conversation context, and relevant store and product context are sent to the AI provider you select so it can generate a response. No data is sent to these providers when using Basic AI mode. Groq — groq.com | Privacy Policy | Terms of Service OpenAI — openai.com | Privacy Policy | Terms of Use Anthropic Claude — anthropic.com | Privacy Policy | Terms of Service Google Gemini — ai.google.dev | Privacy Policy | Terms of Service Amazon Associate Program (optional — only when a tag is configured) When the Amazon fallback is enabled and no matching product is found in your store, the plugin generates an Amazon search link with your Associate tag. No customer data is transmitted to Amazon by the plugin — the link simply directs the visitor’s browser. Amazon — amazon.com | Privacy Notice Deactivation Feedback (optional — only sent if you respond to the deactivation survey) When you deactivate this plugin, an optional short survey asks why. If you respond (or skip), your site URL, the plugin/WordPress/PHP version, and whatever you entered in the survey are sent to Winalt Technologies to help improve the plugin. No personal data is collected beyond this unless you choose to type it into the free-text field yourself. Winalt Technologies — aisalesmanchatpro.com | Privacy Policy Anonymous Usage Tracking (optional — off by default, only sent if you click “Allow”) On first use, a notice asks permission to send anonymous “still active” pings to help us understand real-world installs. Nothing is sent unless you click “Allow” — you can also decline, or change your choice later from the plugin’s General Settings tab. When enabled, your site URL and the plugin/WordPress/PHP version are sent to Winalt Technologies once immediately and then roughly once a day for as long as it stays enabled. No personal or customer data is ever included. Winalt Technologies — aisalesmanchatpro.com | Privacy Policy

Wise Chat is a leading chat plugin that helps to build social networks and this way it increases user’s engagement on your website. The plugin provides a platform to send real-time messages in chat rooms both between real users and AI chatbots. The chat is easy to set up and configure. Its every single feature is extremely adjustable. Our development team is constantly working on new features and supporting the existing ones. DEMO | Documentation | Features | Wise Chat PRO Easy setup and configuration AI Chat bots (OpenAI’s ChatGTP integration) Themes, appearance adjustments, mobile friendly No external server required Elementor and Gutenberg (WordPress blocks) integration Unlimited number of channels and users, password-protected channels WordPress users integration, anonymous users, single sign-on Read-only mode, access control, moderation, opening hours Banning and muting users Replying to messages Flood Control, bad words filter, spam reporting Posting links, images, camera pictures, files, emoticons, YT videos Localization and backups See below for the full list of features. Check Wise Chat Pro with AI: * OpenAI Integration * GPT Assistants * AI Chat Bots * All features of Wise Chat Pro * Premium support and free updates for 6/12/18 months (depending on the option) Check Wise Chat PRO: * Private one-to-one chats * Facebook/Twitter/G+ login * Video calls * Voice messages * Avatars * Tenor GIFs * Reactions (liking chat messages) * Facebook-like sidebar mode * Pro themes * Custom emoticons and 3 use pre-defined sets * E-mail notifications * Pending messages (full moderation) * Multisite support * BuddyPress/Gutenberg/Elementor integration * Edit and reply to messages * Hooks * Premium support and free updates for 6/12/18 months (depending on the option) Check Wise Chat LIVE: * Customizable live chat widget * Incoming chats management page * Multiple operators * All features of Wise Chat Pro * Premium support and free updates for 6/12/18 months (depending on the option) Buy once, use forever, no subscription, no recurring payments! Scroll down to find out more about Wise Chat Pro benefits, for more product details go to Wise Chat Pro site Wise Chat full features list: Easy installation: Install the chat using a shortcode, widget or PHP function. Mobile ready: Fully responsive design. Themes: Use one of 4 nice themes. No external server required: There is no need to set up, maintain or pay for a server. Regular hosting is sufficient. Unlimited Chat Channels: Let people post messages in dedicated chat rooms (called channels). Run multiple channels either simultaneously on the same page or on separate pages. Private Chat Channels: Make individual chat channels private by protecting them with a password. Only users that know the password could access the channel. Channels management: Remove all messages from the single channel or delete the channel completely. Anonymous Users: Unregistered or anonymous users can be allowed to participate in the chat. Auto-generated name (configurable) is assigned to such user. Anonymous Users with custom name: Let users to choose their name when they visit the chat for the first time. Registered Users: Registered and logged-in users are properly recognized by the plugin. Single sign-on: No separate login to the chat is required. If an user is logged-in to your website, then the chat automatically logs her / him in. Read-only mode: Make the chat read-only for anonymous users. Encourage your users to register in order to post messages. Users limit in channels: Limit the amount of users allowed to participate in a channel. Channels limit for an user: Limit the amount of channels that an user can participate simultaneously. User settings: Chat users have options to change their name, color of their messages or mute sounds generated by the chat. Restrict access: Option to permit access for registered and logged-in users only. Flood Control: Detect spammers and block them from posting messages in the chat. Posting links and images: Option to allow clickable links and images. Posted images are downloaded into Media Library. Pictures from camera: On mobile devices users can take a picture directly and post it with a message. YouTube movies: Display links to YouTube movies as a video player with adjustable width and height. File attachments: Attach files directly to the messages using convenient uploader. Multiline messages: Let your users post long messages in multiple lines. Keyboard shortcut Shift+Enter can be used to send such messages. Notifications: Signal new messages, new users, absent users or mentioned users. It can be a sound or a counter in browser’s title. 24 sounds: Use any of 24 ready-to-use notification sounds. Messages auto cleanup: Auto cleanup messages older than defined amount of time. Localization: Translate the chat to your language. Appearance adjustments: Adjust visual appearance on the settings page. Chat Moderation: Protect your chat by enabling abusive words control using built-in bad words filter. It supports English, Polish and German languages. Messages filtering: Create rules that detect and replace specific words / patterns in posted messages. Chat Opening Hours / Days: Define days and range of hours when the chat is open for users. Spam Reporting: Chat participants can report spam messages. Bans: Administrator can ban (IP based) users who do not follow rules of the chat. Muting: Administrator can mute (IP based) users who do not follow rules of the chat. Automatic bans: An option that automatically blocks an user if he / she exceeds the defined number of bad words. Moderation: Administrators (or other specified user roles) can delete single messages or ban users that violate chat rules. Emoticons: See nice smiles in messages by enabling emoticons support. Emoticons can be inserted either using shortcuts or the list. Custom CSS: Custom CSS styles can be applied for each element of the chat. Channels statistics: Observe various statistics of channels, including amount of posted messages or users online. Detailed configuration page: All features can be configured on the settings page (see the screenshots). You can control messages posting, appearance, channels statistics, filters, bans and localization. Twitter hash tags: Detecting Twitter hash tags and converting them into links. List of current users: Show the list of online users and their national flag / country / city of origin in the sidebar of the chat. Display amount of online users. Backups: Backup all messages from given channel by downloading them as a single CSV file. All settings are available on Settings -> Wise Chat Settings page. List of PRO features: Private one-to-one messages: Let your users talk to each other in private conversations. Each user has also an option to ignore messages from unwanted users. Private messages to offline users: Send private messages to offline users. Video calls: Video one-to-one calls. Voice chats: Publish voice messages. Messages reactions: Liking messages. Facebook-like mode: Display the chat attached to the right side of the browser. Avatars: Display avatars both in the chat window and in the users list. BuddyPress integration: Integrate Wise Chat Pro with BuddyPress friends and groups. Give moderator rights to delete messages or ban users. Custom emoticons: Compose your own set of emoticons. Facebook / Twitter / Google+ authentication: Increase range of potential users by allowing them to log in using their accounts on social networking sites like Facebook, Twitter or Google+ Multisite support: Wise Chat Pro supports WordPress multisite environment. E-mail notifications: Configure notifications sent to admin or chat participants. Pro themes: Use one of 3 extra modern looking Pro themes. Hooks: Add your own code to the main points of the chat’s logic. Pending messages: Set up full moderation which allows to publish approved messages only. Users list search option: Search users list. Reply or edit posted messages: Modify or reply to posted messages. One-time payment: Pay once and use it forever. 6 / 12 / 18 – month upgrade: Update your Wise Chat Pro to the new version for free during 6 / 12 / 18 – month period after the purchase. Check Wise Chat Pro ! Move customer engagement to the higher level! See screenshots for detailed features.