WebEngage Feedback, Survey and Notification vs zenloop for WooCommerce – Net Promoter Score (NPS) platform

With WebEngage you can do the following: Get feedback from your customers. We make it easy for them to report issues or suggest ideas. And we make it easier for you by offering a nice management console to reply back, keep a track and anlayze all your data. Collect customer insights by conducting in-site short surveys. You can run product feedback survey, customer satisfaction surveys, lead generation surveys etc. Analyze all the data using our powerful reporting and analytics modules. Drive conversion and push sales on your website using our in-site notifications. You can use notifications to offer discount code, push a feature update message to all your visitors or announce a downtime on your website. You can target these messages at specific audiences on your website to create an effective campaign. We offer powerful analytics for each of your notifications including statistics like clickthrough rates, country wise distribution etc. This is an offical WebEngage plugin which lets you embed the Javascript integration code in to your pages without editing templates. Install the plugin once. No need to change or write a single line of code to make it work. Ever! Here’s a quick 2 minute explainer video: https://www.youtube.com/watch?v=5poyDyvHApw More on WebEngage here – webengage.com Features Places a customizable “Feedback” tab to your site – customize colors and placement. Receive unlimited feedback. Automatic screengrab of the page that a user submits the feedback on. Recieve email notifications. Reply to feedback via email or from your WebEngage dashboard. Mark feedback threads as resolved, open or unread. Create short surveys for all or particular pages on your site. Target these surveys on multiple parameters – visitor geography, site referrals, cookies, first-time-visitors etc. Collect responses for these surveys, view and download reports. See demographic distribution. Collect email subscription leads and push them to MailChimp. Display push notifications on your website. Target these notification messages at certain audience segments on your website. Get detailed stats on the performance of these push notifications including data like clickthrough rate etc. Works in all browsers (including IE6!). Non-blocking, high-performance code. Details and product screenshots: Feedback – webengage.com/feedback Survey – webengage.com/survey Notification – webengage.com/notification Gallery – webengage.com/gallery Localization WebEngage is currently available in 42 languages – English, Albanian, Arabic, Azerbaijani, Bahasa (Indonesian), Bosnian, Bulgarian, Chinese (Traditional), Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Kazakh, Korean, Kurdish, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Uzbek and Vietnamese. If your language is missing, you can help us translate. There are just 30 odd phrases that need to be translated. Let us know if you are interested. Demo Take an online demo to get an idea of how the feedback tab, survey windows and notification messages will look on your website – demo.webengage.com Free Plan And Paid Plans We offer WebEngage as a free plan. You can use the free plan as long as you want without paying. We also offer different pricing plans with assortment of features and capabilities. For further details please visit : webengage.com/pricing We offer 14 days free trial period on all the paid plans. Go Premium Get SSL support. Add more fields to your feedback form – dropdowns, checkboxes, files, radio button, textarea, input boxes etc. Remove “Powered by WebEngage” logos in the feedback, survey and notification windows. Change email templates. Increase your upper limit on the number of surveys you can create and responses that you can collect per survey. Increase your upper limit on the number of clickthroughs allowed per notification. Add you own style using a CSS editor. Enhanced targeting capabilities for your surveys and notications. Add more account manangers. Get multi-question surveys. With the free plan, we let you add a single question survey only. Run exit surveys by targeting visitors when they are about to leave your website. Measure your Net Promoter Score by running NPS surveys. See plans and pricing – webengage.com/pricing For personal websites and blogs, have a FREE plan too. – webengage.com/pricing-features Support Email us on support {at} webengage dot com or contact us for any kind of support. We assure you of a quick revert.

All companies lose customers. In general, more than 15% of transactions are affected – every month. We boost customer loyalty at leading e-commerce companies. The zenloop plugin for WooCommerce automates three key business processes: 1. Immediately detect unhappy, churning customers 2. Detect churn motives and alert stakeholders 3. Win back customers through personalized actions By analyzing quantitative and qualitative feedback, we uncover potential for improvement and help you address the voices of (un)happy customers, increase CLV, and prevent churn. Ask your customers two simple questions, learn about their opinions on your company and take customer experience to the next level. Platform benefits With our software, you can measure customer retention and predict business growth. Our benefits include: – Achieve high response rates thanks to individual integration and optimized usability – Configure alarm systems and immediately forward critical topics internally – X-ray customer comments with smart labels and identify churn drivers – Target critical voices based on your customer feedback and respond immediately – Benefit from free referrals of your loyal promoters – Motivate your employees with visualized real-time feedback Plugin Features When we founded Flaconi, we aimed at creating an optimal customer experience. Thus, zenloop for WooCommerce enables you to systematically evaluate your customer feedback. With the zenloop extension, you can – Create customized surveys within a few minutes – Use platform data to schedule NPS surveys via zenloop – Trigger on-site NPS surveys on your order-success-page – Trigger email NPS surveys after product delivery – Keep track with automated feedback analyses and reports Testimonials Smooth feedback analysis “With zenloop, time-consuming and manual analyses are no longer an issue. Thanks to Smart Labels, we can evaluate qualitative customer feedback in no time at all.” Jens Griebler (Deichmann) Head of CRM Expand customer centricity “Customer centricity is the key for our company success. Zenloop helps us to focus on the customer and to communicate insights instantly to all stakeholders.” Julia Bösch (Outfittery) Chief Executive Officer Fully automated NPS “The easiest way to implement and roll out the entire Net Promoter System from A to Z – fully automated.” Nana Lohmann (Shopapotheke) Chief Marketing Officer Languages You can send surveys in English, French, German, Spanish, Chinese, Czech, Danish, Dutch, Finnish, Italian, Norwegian, Polish, Portuguese, Russian, Swedish, and Turkish. Text analysis is available in English, French, German, Spanish, Russian, Italian, and Dutch. The user interface is in English or German. Integrations Use our powerful integration to enrich your CRM data, trigger workflows or to close the feedback loop: – Emarsys – Freshdesk – Slack – Salesforce – webhooks – Zapier