AI Chatbot & Live Chat – WebChatAgent vs Storebird AI Chat for WooCommerce

A free WordPress chatbot plugin that turns your own content into a 24/7 AI support assistant. WebChatAgent answers questions from your website and documents, captures leads, books appointments and lets your team take over conversations in live chat. Install the plugin, connect your Chatbot ID and publish the widget — no custom code or separate model API key inside WordPress required. More than a generic chat bubble: WebChatAgent combines grounded AI answers, human takeover and conversion tools in one WordPress-ready workflow. Free to install and run – The plugin and the free plan cost nothing; paid plans add higher limits and advanced integrations Answers from your content – Train the AI on website pages, PDFs, Word files, spreadsheets, Notion or Confluence AI chatbot + human live chat – Automate routine questions and take over any conversation when a person is needed Lead capture and bookings – Collect contact details, qualify enquiries and book appointments inside the chat Built for WordPress – Use the floating widget, shortcode or native Gutenberg block Privacy-focused controls – Anonymized IP storage, configurable retention settings, a DPA and documented provider choices help support GDPR requirements A free WebChatAgent account is required. The AI, conversations and widget settings are managed in the WebChatAgent dashboard; this WordPress plugin provides the native installation, embed options and live preview. Set up in three steps Create a chatbot at https://webchatagent.com and add your website or documents as knowledge sources. Copy the Chatbot ID into WordPress > WebChatAgent and enable the widget. Customize the design and behaviour in WebChatAgent. Changes appear automatically on your WordPress site. Built specifically for WordPress No-code floating widget – Add the chatbot across your site without editing theme files Native Gutenberg block – Place an inline chat directly inside a page or post Shortcode support – Use [webchatagent_inline] in the Classic Editor, page builders and text widgets Per-embed Chatbot ID – Override the default bot for individual pages or campaigns Live preview – Check the current widget directly in the WordPress admin Efficient loading – Inline widget assets load only on pages that contain the block or shortcode AI support, sales and automation Context-aware answers (RAG) based on your pages and uploaded documents OpenAI ChatGPT, Google Gemini, xAI Grok and Mistral AI model support Live chat and human takeover with one shared conversation inbox Action Bar and Form Builder for links, WhatsApp, Calendly and custom lead forms Proactive triggers based on time, scroll depth, exit intent, inactivity and other visitor behaviour WooCommerce and API connectors for order status, product information and business data Multilingual conversations, voice input, file upload and message streaming Analytics, lead management, tickets, feedback and knowledge testing in the WebChatAgent dashboard Feature availability and usage limits depend on the selected WebChatAgent plan. See https://webchatagent.com/pricing for current details. For agencies and resellers Managing chatbots for clients? WebChatAgent also offers a separate white-label platform with your own branding, domain, client management and reseller pricing. Learn more at https://webchatagent.com/enterprise-white-label. Privacy Policy WebChatAgent is an external service used to provide the chatbot, AI responses and live chat. When the floating widget is enabled, the visitor’s browser requests widget files from https://webchatagent.com. This connection can transmit standard request information such as the IP address and user agent. The IP address is stored in anonymized form for abuse prevention and geographic customization. Chat messages, session information and any details a visitor submits are sent to WebChatAgent when the visitor uses the chat. Retention periods and automatic cleanup can be configured in the WebChatAgent dashboard. If a custom Google Font is selected, the widget may request font files through https://fonts.googleapis.com. Configure a system or locally hosted font if you do not want the widget to request Google Fonts. Site owners should describe the service in their privacy notice and configure consent behaviour according to their requirements. For privacy questions, contact [email protected]. External services The plugin connects to the following external services: https://webchatagent.com/api/chatbots/{id}/public – Loads the saved public chatbot configuration for the WordPress admin preview https://webchatagent.com/widget/web-chat-agent.js and the corresponding CSS – Renders the floating widget when it is enabled https://webchatagent.com/widget/chat-widget-inline.js – Renders shortcode and Gutenberg block embeds on pages where they are used https://fonts.googleapis.com – May load a selected custom Google Font Terms of Service: https://webchatagent.com/terms Privacy Policy: https://webchatagent.com/privacy-policy

Questions cost sales before checkout—and time after it. Storebird answers both. A shopper is ready to buy, but has one last question. Is it the right size? Is it in stock? Will it arrive in time? Another customer just wants to know where their order is. If nobody answers, the first shopper may leave. The second question lands in your inbox. Storebird is the AI chatbot that knows your WooCommerce store. It turns live products, stock, variations, orders and store information into useful answers. Before the sale, it helps shoppers find the right product and move forward. After the sale, it answers order, delivery and policy questions—without making you type the same reply again. Less chasing. Less hesitation. More customers who know what to do next. Real Questions. Real Store. Real Results. On one real WooCommerce store, Storebird handled 534 customer chats and captured 72 leads. 82% of those conversations were freely typed product questions—not preset buttons. That is the job Storebird is built for: being there at the exact moment a customer needs an answer. Not Another Chatbot That Guesses Generic chatbots read a few pages and hope for the best. Storebird connects directly to WooCommerce, so it can work with the data your store already runs on: Products and variations — help shoppers compare options, sizes, colours and specifications Live prices and stock — show what is available now Product recommendations — turn natural-language questions into matching products with direct links Orders and tracking — let customers securely check order status and delivery information Coupons and policies — explain discounts, shipping, returns and the store information you add When you update a product in WooCommerce, Storebird syncs the change automatically. No scripts to maintain. No chatbot flowcharts to rebuild. No OpenAI API key required. Train Storebird on What Makes Your Store Different Your store is more than product titles and prices. The best answers often live in your shipping rules, return policy, sizing advice, buying guides and the details your team knows by heart. Storebird gives your AI its own knowledge base. You can: Import pages from your website and turn existing store content into answers Add and edit knowledge manually for FAQs, policies, product advice or anything unique to your business Teach product-specific details with notes and corrections attached to individual products Control what the AI uses by activating, updating or removing knowledge whenever you want See which knowledge gets used in customer answers Storebird automatically enriches and reprocesses the knowledge you add. Update a page, correct a product or change your WooCommerce data, and future answers can use the latest version. The more useful knowledge you give Storebird, the more useful Storebird becomes—without rebuilding scripts or chatbot flows. Your own knowledge base is included on every plan: up to 100 pages on Essential and unlimited pages on Pro and Scale. One WooCommerce Brain, Before and After the Sale Storebird does more than answer FAQs. It understands where the customer is in the buying journey. Before checkout, Storebird can answer questions such as: “Which of these products fits what I need?” “Do you have this in my size?” “What is the difference between these two?” “Can this arrive before Saturday?” After checkout, the same assistant can help with: “Where is my order?” “Has my package shipped?” “Can I return this?” “How do I use the product I bought?” Your customer gets a clear next step. You get fewer repetitive questions competing for your attention. AI When It Can. You When It Should. Some conversations need a person. Storebird can hand over the full conversation history and notify you, so the customer does not have to start again. When you are ready to bring more customer communication together, Storebird also supports AI email drafts using live WooCommerce data, two-way WhatsApp conversations, lead capture and one inbox across connected stores and channels. You stay in control of the assistant’s tone, instructions, welcome message and knowledge. Match the widget to your brand, review conversations in the dashboard and let Storebird respond in your customer’s language, with WPML support for multilingual catalogs. Your Store in Your Pocket. Free iOS and Android App. A handoff only helps if you notice it. The Storebird app for iOS and Android sends you a push notification the moment a shopper asks for a human, so you can read the whole conversation, take over from the AI and answer from wherever you are — then resolve the chat or hand it back to the assistant. The app is included with your Storebird account: same login, no extra subscription, no per-seat fee. Get it for iPhone and iPad or Android. See It Answer Before Your Customers Do Do not take our word for it. Install Storebird, connect your store and ask it the hardest product question you received this week. Private test mode keeps the widget visible only to logged-in store administrators until you decide it is ready for shoppers: Install and connect Storebird Let your WooCommerce products sync Ask real customer questions Check the answers yourself Go live when you are ready The plugin is free to install. A Storebird account and paid plan are required to make the assistant available to shoppers. The Pro plan includes a 14-day trial. Your customers already have questions. Give them a reason to keep shopping. Install Storebird and see what it knows External Services This plugin connects to the Storebird API service to provide AI-powered chat functionality. Storebird API This plugin sends data to and receives data from the Storebird API (https://storebird.ai/api) for the following purposes: Data sent: * Product information (names, prices, descriptions, images) – when syncing products * Chat messages from customers – when customers use the chat widget * Visitor information (page URL, session ID) – for chat context * WordPress and WooCommerce version info – during connection setup When data is sent: * On initial plugin connection (automatic or manual) * On product sync (manual trigger in admin) * When products are created/updated in WooCommerce * When customers send messages through the chat widget Service links: * Service website: https://storebird.ai * Terms of Service: https://storebird.ai/terms * Privacy Policy: https://storebird.ai/privacy