WebCallHub vs LiveChat – Live Chat Plugin for WP Websites

WebCallHub adds a professional click-to-call widget to your WordPress site. When visitors click the call button, they connect directly to your support team through their browser using WebRTC technology. No phone lines. No hardware. No apps to install. How It Works Visitors see a call button on your website They click it and enter their name Their browser connects directly to your support agent’s browser You talk — just like a phone call, but through the web Key Features Browser-to-browser calling — no phone system needed AI Receptionist — AI answers calls 24/7, qualifies leads, books appointments AI-to-Human Handoff — AI handles calls when you’re away, transfers to humans seamlessly Real-time transcription — live speech-to-text during calls Missed call lead capture — captures name, email, and reason when nobody answers Multi-agent routing — route calls to the right team member Mobile friendly — works on phones, tablets, and desktops Customizable — choose position, colors, and greeting text Page targeting — show on all pages, homepage only, or specific pages Free forever plan — 30 min/month, no credit card required GDPR compliant — EU data protection built in Perfect For Dental clinics and healthcare — AI books appointments while you’re with patients Real estate agencies — never miss a property inquiry, AI qualifies buyers 24/7 Law firms — capture after-hours legal inquiries before competitors Auto dealerships and service businesses — test drives booked automatically SaaS and consulting — AI demos features and qualifies leads Any business that loses leads to missed calls or contact forms Setup in 2 Minutes Install and activate this plugin Create a free account at webcallhub.com Add your website domain in the WebCallHub dashboard Copy your Site Key and paste it in the plugin settings Done — the call widget appears on your site! Pricing Free — $0/month forever (30 min/month, 1 agent, 1 website) Starter — $19/month (300 min/month, 2 agents, 2 websites, call recording, transcription) Growth — $49/month (2,500 min/month, 5 agents, 3 websites, CRM integration, AI agent ready) — Most popular Business — $149/month (5,000 min/month, 15 agents, 10 websites, API access, AI agents included, custom branding) Enterprise — Custom pricing (unlimited agents, SSO, SLA, dedicated account manager) External services This plugin relies on the WebCallHub service to provide browser-to-browser click-to-call functionality. WebCallHub is operated by HSG IT USA LLC (Austin, TX, USA) and HSG IT Services Oy (Finland), the same company that distributes this plugin. The plugin communicates with the WebCallHub service at app.webcallhub.com in two ways: 1. Loading the call widget script (app.webcallhub.com/api/widget.js) What it is: The JavaScript file that renders the click-to-call button and handles the WebRTC voice call. When it is sent: On every front-end page view where the widget is enabled and a Site Key is configured. What data is sent: Your configured Site Key (passed as the siteId query parameter) plus the standard HTTP request metadata the visitor’s browser sends to any external script host (IP address, user agent, referring page). No visitor form data is submitted by the plugin itself. Why: The widget UI and the call session must be served by the WebCallHub service in order to establish a voice call. 2. Domain handshake on Site Key save (app.webcallhub.com/api/widget/wp-handshake) What it is: A one-time POST request sent from your WordPress server to the WebCallHub backend when you save a new Site Key in the plugin settings, or when the plugin is re-activated with a Site Key already configured. What data is sent: Your Site Key, your WordPress site URL (home_url()), and the plugin version. No visitor data is sent. Why: WebCallHub uses this handshake to verify that the WordPress install at the claimed domain is actually running the plugin, so it can auto-mark your site as domain-verified in the WebCallHub dashboard. Any voice call audio, visitor name, or transcript data is exchanged directly between the visitor’s browser and the WebCallHub service (not via this plugin’s PHP code) and is governed by WebCallHub’s own privacy policy. Service links: WebCallHub website: https://webcallhub.com Terms of Service: https://webcallhub.com/terms Privacy Policy: https://webcallhub.com/privacy

Want to communicate with visitors while they’re browsing your site? With the LiveChat plugin for WordPress, you can add a live chat widget that lets you connect with customers in real time, answer questions instantly, and offer top-notch customer support. You can also use the chat widget to send personalized messages, collect leads, or act as a contact form when you’re offline. It’s the best live chat and AI customer support plugin for WordPress websites. Whether you run a blog, online store, or service business, live chat software helps you: Connect with customers instantly. Improve customer satisfaction scores. Capture more leads and close more sales. LiveChat is designed for WordPress users who want to offer fast, professional support — without adding friction to the user experience. 🧑‍💻 Feature-rich WordPress live chat widget 💬 LiveChat + ChatBot (AI-powered) — Combine human support with automation. Use AI chatbots to handle FAQs instantly and transfer complex cases to your live customer support team. 🧲 Lead capture — Don’t miss a lead. Capture messages when you’re offline using the chat widget as a contact form. Every message is stored safely for follow-up. 📊 Website visitor tracking — Track visitors in real time. See what pages they viewed, where they came from, and what products they’re browsing. Spot high-intent leads instantly. 🎯 Targeted messages & smart triggers — Send personalized messages or chat invitations based on user behavior. Greet returning visitors or engage users browsing your pricing or checkout pages. 🛍️ Built for ecommerce — Boost sales with access to cart contents for upsell and cross-sell opportunities, cart recovery messages, and proactive support on WooCommerce and other ecommerce platforms. 📋 Customer profiles & CRM integration — Access detailed visitor profiles with past chat history, location, and behavior. Sync with your CRM to personalize support and drive conversions. ⚡ Quick replies — Save time with ready-made answers to common questions. Agents can respond in seconds using shortcuts. 📬 LiveChat + HelpDesk integration — Connect LiveChat with HelpDesk to manage live chat, email, and tickets in one place. Streamline your customer support workflow by turning conversations into tickets and tracking them from start to resolution, without switching tools. 👀 Message sneak peek — See what your customers are typing in real time before they hit send. It helps you prepare faster responses and reduce resolution time. 🌐 Multisite support — Add LiveChat to multiple WordPress sites without extra charges. Customize the widget per page or keep it consistent across your network. 📱 Mobile-ready support — Use the LiveChat mobile app on iOS and Android to chat with customers on the go. Perfect for remote teams or when you need to step away from your desk. 📈 Reports, goals & analytics — Measure performance with detailed reports. Track sales, chat satisfaction, and response times to optimize support and conversions. 🎨 Full widget customization — Match your brand perfectly. Change colors, greetings, widget placement, and behavior on both desktop and mobile. 📬 Messaging channel integrations — Manage chats from Facebook Messenger, WhatsApp, Instagram, SMS, and your website in one unified inbox. 👥 Team management & roles — Organize agents into groups (sales, support, billing) and assign custom roles with permissions. Ideal for growing support teams. 🔐 Security & access controls — Protect customer data with 2-step verification, visitor banning, and permission-based access for agents and admins. 🤖 AI-powered features 🧠 AI-powered reply suggestions — Connect LiveChat with your knowledge base to automatically generate accurate, on-brand responses. Ensure your team provides consistent answers with less effort. Perfect for scaling customer support with AI bot. 📄 Chat summaries — No time to read full transcripts? Get an instant AI-generated summary of every conversation so you can catch up on key points and follow up faster. 📊 Weekly insights & trends — See what your customers are asking and fast. Get a weekly digest that highlights the most common questions from your LiveChat conversations. Great for improving your FAQ content and support workflows. ✍️ AI text enhancement — Write replies faster and smarter. Use AI to expand, rephrase, summarize, or adjust the tone of any message, whether you want to sound friendlier, more formal, or more concise. 🏷️ Smart tag suggestions — Save time with automatic chat tagging. LiveChat suggests relevant tags based on the conversation, helping you stay organized without manually labeling each chat. 🖥️ LiveChat for WordPress website LiveChat is fully compatible with the most popular WordPress page builders, including Elementor, Divi, Beaver Builder, and the default WordPress Block Editor. You can easily place the chat widget anywhere on your site — no coding required. It also works seamlessly with any WordPress theme or template without needing custom modifications. Whether you’re using a free theme or a custom-built design, LiveChat blends in perfectly. Running an ecommerce store? LiveChat integrates with major platforms like WooCommerce, BigCommerce for WordPress, and Ecwid, making it easy to support and convert shoppers in real time. 🛠️ Easy to customize and extend LiveChat is built to grow with your business. You can customize the chat widget to match your brand and extend its functionality with powerful integrations. Easily connect LiveChat to your favorite tools for email marketing, CRM, and social messaging. Popular integrations include: HubSpot CRM, Salesforce, Zendesk. WhatsApp, Facebook Messenger, Instagram. Mailchimp, Google Analytics, Slack, and more. Whether you’re managing customer relationships, sending newsletters, or chatting across platforms, LiveChat helps you keep everything in sync. 💬 How LiveChat works After you install and activate the LiveChat plugin on your WordPress site, you’ll be prompted to sign in to your existing LiveChat account or create a new one. If you’re new to LiveChat, setup only takes a minute — and a free trial is available, so you can get started without a credit card. Once connected, simply log in using any of the LiveChat apps: Web app (browser-based). Desktop app (Windows/macOS). Mobile app (iOS or Android). The chat widget will automatically appear on your WordPress site. You can now: Customize its look and behavior. Set up automated greetings. Start chatting with visitors in real time. Need help getting started? 👉 LiveChat Getting Started Guide 🗒️ Notes 🌍 Localization support LiveChat — the WordPress live chat plugin — is fully translation-ready. You can easily translate it into any language using the WordPress community tools at translate.wordpress.org. Whether your customers speak Spanish, German, French, or any other language, you can offer a seamless multilingual chat experience. 🤝 Partner with LiveChat Are you a developer or agency looking to offer live chat solutions for clients? You can open a LiveChat account on behalf of your customers and add real-time support to their websites. Join our Partner Program to earn recurring revenue while expanding your service offering. 🗣️ Testimonials With LiveChat, we are able to answer questions far more quickly and seamlessly so we can help customers make better product choices for their projects. (read more) Deanna Varble, Pioneer Millworks Since installing LiveChat on our website in March 2020, sales made thanks to online consultations constitute 1.7% of the company’s profits in the digital channel. (read more) Milena Wojewoda, Sephora 📑 Documentation and support Need help setting up or using the LiveChat plugin for WordPress? We’ve got you covered: 📘 Installation & setup guide — Follow our step-by-step help center article to learn how to install and configure LiveChat on your WordPress website. 💬 Live support — Chat with our team directly on the WordPress integration page for real-time assistance. 🌐 LiveChat website — Explore all plugin features, FAQs, chatbot tools, and use cases on our website. 🏢 LiveChat for enterprise – Need a scalable customer service solution for high-volume support? Learn how LiveChat for Enterprise helps large businesses improve customer engagement and team performance. 🛠 Plugin support forum — Have a question or issue? Post a thread in the WordPress.org support forum, and we’ll respond as soon as possible. 🏢 About us Text provides modern tools for managing business communication, generating leads, and delivering exceptional customer support — anytime, anywhere. Our product suite includes: LiveChat — real-time messaging for sales and support. ChatBot — AI-powered automation and chatbot agents. HelpDesk — help desk software with ticketing and email support. KnowledgeBase — self-service documentation. OpenWidget — a customer service widget creator tool. Trusted by over 35,000+ businesses across 150+ countries, our tools are used by companies of all sizes — from startups to Fortune 500 brands like PayPal, IKEA, Allstate, and Capital One. 📰Press & brand assets Writing about Text or our products? Visit the Text Press Office to download our logo, product screenshots, and official brand guidelines.