HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service vs txt.me – Omnichannel Live Chat, Chat Triggers, Incoming and Outgoing

Take your customer support to the next level with the HelpCrunch WordPress plugin. Do you think it’s a tough nut to crack? Not at all! Thanks to our full-house solution, you can: Deliver second-to-none customer service Chat with website visitors in real time Automate routine tasks with chatbot Manage conversations from Telegram, Facebook, Instagram, or Viber by integrating them with HelpCrunch Catch valuable leads’ attention Encourage customer self-service with a multilingual knowledge base But that’s just scratching the surface. Let’s take a deeper look at HelpCrunch’s advanced toolset. 💬 LIVE CHAT Being the platform’s flagship feature, live chat helps you solve customers’ queries like a pro, acquire more clients and process requests in the nick of time. Auto messages for reaching out to clients proactively based on their behavior, e.g. exit intent time, time on page, last visit, etc. In-app messages for targeting users and educating them about your product or service, for instance during onboarding, upselling, feedback gathering, etc. Canned messages for streamlining service reps’ workflow. Create answers for FAQs beforehand and use them in live chat or chatbot conversations any time you need to be more productive. Knowledge base integration for making clients’ lives easier. They can search for the information without waiting for a rep’s reply, or you can send them a knowledge base article right from the live chat window. Live chat widget customization for sticking to your brand’s identity. Tweak the live chat button, choose its color scheme, add agent avatars, and do so much more. Reports for tracking team’s performance, customer satisfaction rate, first resolution time, and other metrics. Assignment rules for automating and assigning chats or tags for easier workflow. Round-robin chat assignment for distributing new chats between your team members equally. Live chat transcripts for sending the entire conversation to clients so that they have everything at their fingertips. LIVE CHAT INSTALLATION PROCESS You don’t have to be a mastermind to add the HelpCrunch live chat on your WordPress-powered website. Just follow this step-by-step instruction: STEP 1. Log into your WordPress account. STEP 2. Find the Plugins section and press Add new. STEP 3. In the Search box, type in HelpCrunch. STEP 4. Hit Install and Activate. STEP 5. Log in to your HelpCrunch account in a separate browser tab. STEP 6. Go to Settings → Channels → Website Widgets and choose the widget you’d like to install on your WordPress website. STEP 7. You will be redirected to the Installation page. Select WordPress installation guide and copy the code snippet from the HTML box. STEP 8. Go back to your WordPress account and find the HelpCrunch live chat widget under installed plugins. Open plugin Settings. STEP 9. Paste the copied HelpCrunch code snippet into the HelpCrunch Code field and save changes. Now our live chat widget is displayed in the bottom right corner of your website. If you have any problems with the setup, please check the installation guide. If you have any questions, just log in to your HelpCrunch account and chat with us. We’ll help you with everything 🤗 📱 MESSENGERS INTEGRATION Your customer service can be a great differentiator and help you stand out from the competition. Delighting your customers should be a top priority, and one of the best ways to achieve this is by communicating with them in the most convenient way possible. Luckily, HelpCrunch integrates with a range of popular messaging applications, such as: Facebook Messenger Instagram Telegram Viber WhatsApp (coming soon) Such integration can help you provide a seamless customer experience. No matter which channels your customers are using to interact with your business, you will be providing the best possible customer service. Furthermore, HelpCrunch can help your team save a lot of time and effort. Our shared inbox provides an intuitive interface for managing all customer requests from multiple channels in one place, without having to switch between different tools. 🤖 CHATBOT The new feature will ease the burden of your groovy tasks. Our chatbot is called HelpBot and has the power to support users 24/7, catch and qualify valuable leads, and encourage customer self-service. Do all chatbots have a seamless installation process? The one from HelpCrunch does! Our chatbot builder is completely code-free, so you can set it up on your website in minutes. Thanks to the pre-made templates, you can decide on the goal your bot will pursue: Collect contact details Qualify leads Offer a special discount Collect details about issues upfront Route new chats to the dedicated team Or create your own template from scratch! HelpCrunch’s chatbot is really cool because it works not only in the live chat widget, but also in popular messengers such as Facebook, Instagram, Telegram, and Viber. You might think that chatbots are a tricky feature to install. Check out our article where we shared all the ins and outs of creating your first flow. Trust us: implementing chatbots has never been that easy! 📚 KNOWLEDGE BASE Knowledge base software from HelpCrunch allows you to build a resource hub of your dreams without much hassle. Not only is it SEO-optimized but also feature-rich and multilanguage. With just a few clicks, you can create a well-oiled information hierarchy with a user-friendly WYSIWYG editor: draft new articles, add categories, and develop sections in your knowledge base. All articles are marked as “Draft” by default at the editing stage, so you can decide when it goes public. A “Preview” option is also available here: check your article first and post it! 📨 EMAIL AUTOMATION Whether you have a newsletter coming up or a one-time offer – take advantage of email marketing feature from HelpCrunch: Share company news and product announcements with your clients via perfectly built emails. Automate your marketing campaigns with email auto messages, engage existing users, and re-engage inactive ones. Create your own custom email templates or leverage ours. Monitor campaign performance with in-depth analytics. Set up email notifications not to miss a single letter when your team is offline. Send manual or auto follow-ups every time your message is unseen. Set up email forwarding to put an end to unread messages once and for all. 💁🏻‍♂️ SHARED INBOX Multi-channel customer support is now becoming a reality with the HelpCrunch shared inbox solution. No matter the size of your team, you can ease its life with a shared inbox. Owing to this helpful feature, everything is gathered under the same roof. Have your staff manage incoming conversations from live chat, social media, chatbots, and email together, leave dialogue private notes for each other, and more. Detailed customer profiles won’t let you forget a single detail about a client because such data as phone number, location, or device is safely kept. With our shared inbox, one customer service agent can handle up to 5 chats simultaneously thanks to such powerful options as tagging, rich customer data, private notes, snoozing chats for later, or assigning conversations (both manually and automatically). Live reports & analytics let you gauge your team’s productivity at a glance. Just choose a period of time and see where you need to improve your strategy. By the way, to always keep your finger on the pulse, use conversation rating to assess customer experience after closing a live chat. 🖼 POPUPS Do you want to catch your website visitors’ attention in a smarter way though have no clue how? HelpCrunch has! With our popup builder, you can be sure that no information will slip through the cracks. It offers everything you have ever wished for a perfect engagement action plan: Full customization including the opportunity to change popup appearance (popup templates, texts, animations, color schemes, and more) so that your popup is more noticeable. Popup display options: there are rules to choose from, such as browser language, current URL, number of page views, etc. Set them up and shoot a popup at the right time for the right audience to get maximum results. Live reports for optimizing popup real-time performance as people click on it. 🔗 OTHER INTEGRATIONS There is also a massive integration list to integrate HelpCrunch with your favorite tools (more integrations are on their way, so stay tuned!): Zapier Slack Google Tag Manager Google Analytics Shopify Squarespace Jimdo 3DCart Big Cartel SOUNDS INTRIGUING? BOOK A DEMO TO DISCUSS THE DETAILS AND START YOUR JOURNEY WITH HELPCRUNCH! CUSTOMER TESTIMONIALS ABOUT HELPCRUNCH – THE ONE-STOP PLATFORM FOR BUILDING STRONG RELATIONSHIPS WITH CLIENTS “HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%.” — Valery Kurilov, CEO @ SE Ranking “We had a call info line we wanted to get rid of and have everything online in the live chat. So, that was the reason why we switched to HelpCrunch.” — Jan Střecha, Marketing Manager @ Rekola “Once we started using HelpCrunch software, we were able to return €14.8 euros on each €1 paid for HelpCrunch.” — Fitlap “Nobody’s doing the GDPR preparations the right way. We wanted to make sure we’re ready for it, so it was crucial for us to choose a compliant tool and not to worry about legal complications afterward.” — Max Bondarenko, CMO @ Revenue Grid

Using Live Chat on Your Blog Txt.me allows you to provide your customers with the best support possible by offering them quick resolution and answers to their questions in real-time. This increased customer satisfaction will inevitably lead to enhanced customer retention, a boost in revenue, and reduced company costs. Increased Paying Customers Happy customers are paying customers. Txt.me allows you to give your customers the information they need, when they need it. Giving them the answers to all of their questions and meeting their needs wherever possible will ensure that you enjoy a revolving door of paying customers. Customer Growth The key to customer growth is reputation. By providing your website visitors with answers to their queries, you can be sure that your customers will leave you positive reviews. With txt.me, you can enhance your CX, allowing you to boost your subscribers and, over time, your sales. Earn Money From Your Blog A chat feature like txt.me allows you to earn money from your blog by giving you direct contact with potential advertisers. Instead of waiting for days to hear back from advertisers, you can now communicate with them quickly and efficiently through your live chat. Add a Live Chat Feature to Your Online Store Not sure if you can integrate a live chat feature on your ecommerce store? Txt.me has got your back! Our omnichannel customer support platform works with all WordPress online store plugins. Best of all, it only takes a few minutes to install so you can start offering your customers the best support possible in no time at all. Convert Visitors Into Customers Turn website visitors into paying customers by providing them quick and efficient support directly from your website. With txt.me, you can easily guide your website visitors through your sales funnel by making your customer support agents available to them in real-time. Say Goodbye to Cart Abandonments With chat triggers, you can remind your website visitors that you’re there to support them and guide them towards resolution. Whether they have a question about your product, deliveries, or returns, your support agents can provide them with the information they need in order to give them full confidence in your brand and products. Say goodbye to cart failures and hello to increased sales! Increased Customer Satisfaction By using txt.me on your WordPress website, you can provide full resolution to your customers 24/7. With around-the-clock customer support, you’ll be keeping your customers happy, thus reducing your churn rate and boosting customer satisfaction. A WP Plugin That Provides Real-Time Support No need to hire a programmer Quick and simple installation in a matter of minutes Fast and light Won’t affect your website’s performance Customizing Your Live Chat Personalize Your Chat Window We believe that branding is everything which is why we created an intuitive interface from which you can customize every aspect of your chat window. From changing the size of the chat window to choosing your own color palette and font, you name it, you can personalize it! Customized Information Forms Gain access to your customers’ personal information with personalized greeting forms that allow you to ask for everything from their name, email address, and phone number, among other details. Increase your revenue by creating an open and continuous dialogue with your target audience. Add Different Language Options Looking to target a global audience? Txt.me has got your back! Now, you can add different language options to your chat window so that you can clearly communicate with customers, no matter where they’re based in the world. Put a Face to Your Agents’ Names People like talking to people and what better way to add a human touch to your live chat than by giving your agents a face? Provide your customers with a personalized experience by asking your agents to add a photo to their profile. Set Up Chat Triggers Grab your customers’ attention by setting up live chat triggers that encourage them to start a conversation with your team. With customized live chat triggers you can make sure that your website visitors know that you’re there to help them with any questions they may have. Agent Widget Reviews Thanks to the option to leave in-chat agent feedback, you can take full control of your online reputation. No more managing reviews from various platforms. Now customers can tell you how they feel directly from your txt.me live chat window. Other Incredible txt.me Features Option for Customer Callbacks With txt.me, your customers can request to switch to phone call conversations instead of chat by requesting a callback. Aside from allowing you to grow your phone leads, you’re also giving your customers the support they want, in the way that they want it. Offline Communications txt.me is an omnichannel customer support platform, meaning that you can stay in touch with your website visitors, even if they’re not at their computers. And, instead of starting new threads on different platforms, your agents and customers can pick up just where they left off from the device and application that they prefer. Email Integration Give your agents the tools they need to be as effective as possible by integrating incoming emails into existing conversations. txt.me ensures that your agents don’t have to jump between communication channels to stay in the loop. Now they can see all messages and emails in every channel used. Send Attachments Provide your customers with the best and quickest customer support by sending them images, screenshots, and documents with just a few clicks. With txt.me, agents can send attachments to help customers find resolution, regardless of the channel they’re using. Whether your agents send attachments via live chat, email, or App, your customers can open them from their preferred devices and applications. Resolve Issues With Screenshots A picture is worth a thousand words – and that applies to customer support too! Agents can now send specific instructions to customers with in-app screenshots. Now, with txt.me, customers can find quick and clear resolution to their issues by following specific screenshot instructions. Agent Admin Panel Features Change status between online and offline Enter and exit chats See user URLs in chat Receive and send push notifications Block and ignore specific chats See client information in-app No Ticket Will Ever Be Left Behind! Thanks to our multi-level customer support, you can rest assured knowing that no customer support ticket will ever go unresolved. Each time an issue occurs, a ticket is created and sent to an agent. If that agent can’t fix the issue, it will be passed onto an agent or manager who can. Universal Mailbox Hybrid ticket flows Clickable ticket IDs Tags and filtering Personal notes feature Support Send us an email to [email protected] or start chatting with us right now at https://txt.me Register Register an account with us here