Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button vs txt.me – Omnichannel Live Chat, Chat Triggers, Incoming and Outgoing

Buttonizer is a powerful platform with Live Chat, AI Chatbots, and Real-Time Visitor Monitoring! In addition to chat features, you can create Call, Email, SMS, & Contact buttons to increase conversions. Supports WhatsApp, Messenger, Live Chat, and 40+ other actions. Fully integrated live chat widget to boost sales A.I. ChatGPT Chatbots to automate customer support Choose from over 40 click actions and chat buttons Build unlimited floating buttons or interactive sticky menus (see screenshots below) Popup Library with dozens of professionally designed marketing popups Watch the video below to see how easy it is to add the power of Live Chat and AI Chatbots to your website: Live Chat, Chatbots, and Popups via Formilla Buttonizer accounts get Formilla accounts integrated automatically. Both products are managed by the same team, so that means you get access to awesome features such as: Unlimited Live Chats (free): Chat with your visitors while they’re on your website with our embedded widget; no need to send users to another browser tab! Mobile Apps for iPhone, iPad, and Android Devices (free): Chat via your mobile device or tablet by using our iPhone/iPad or Android apps! Desktop Apps for Windows & Mac machines (free): Chat via our dedicated desktop apps instead of our web dashboard to get online even faster. Custom Branding, Colors, & Themes (free): Customize your chat widgets to match your site’s brand. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat! Multi-Language Support and Custom Text (free): Customize the text of your chat button/widget in any language of your choice! Easily customize the English text or modify it to read in Spanish, Portuguese, Italian, French, Polish, Chinese, Indonesian, and many more! Popup Library (free with tiered limits): Popup Library with dozens of professionally designed marketing popups. Multiple display types including lightbox/modals, corner widgets, and website bars. Announce a special sale, offer a coupon code, or market virtually anything to your visitors. Real-time Visitor Monitoring: See the number of active visitors on your website in real-time, and initiate live chats with them. View the visitor’s country, recently viewed web pages, referring site (e.g. did they come from a Google search, etc.), are they new vs. returning, IP address, OS in use (Windows, Mac, iOS, Android, etc.), browser, and more. Live Chat visitor monitoring is a paid feature and comes with our Premium package. A.I. Chatbots: A.I. Chatbots leverage ChatGPT’s incredible Artificial Intelligence technology to dramatically reduce support time. Chatbots can automatically respond to common visitor questions around the clock (paid feature add-on). Check out our ChatGPT Chatbots tutorial to learn more. Custom Chatbots: Chatbots work around the clock to automatically qualify leads, book meetings, and provide information about your products or services to customers, even without having to chat with a live person! Chatbots can be added to any Premium package as a paid feature add-on. Check out our Custom Chatbots tutorial to learn more. Proactive Chat: Enable proactive chat to trigger automatically after a defined number of seconds (Premium packages). You can also configure a chatbot to do the same, with even more control over the user flow. For example, a chatbot can proactively popup to engage visitors and qualify them as leads before speaking with a live agent. This works with multiple types of custom chatbots you can create for your business. Mobile Ready Chat Widget: Live Chat widget has a responsive design that adapts to smartphones of any size. Smart Messages: Automatically display custom messages to your visitors in various scenarios (Premium packages). Canned (Saved) Replies: Use simple shortcuts to access saved replies to quickly respond to customers. Premium plans allow for unlimited Canned Replies and our free chat package allows for up to 5. File Sharing: Allow site visitors and agents to securely share files during a chat (Professional package). User/Agent is Typing a Message…: Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes live chat more enjoyable. Desktop Notifications: Make sure you don’t miss any chats by enabling notifications to see an alert box every time you receive a chat. Chat Broadcast: With Chat Broadcast, all your online chat agents are notified of an incoming chat and can accept or decline the chat based on their availability. Chat Transfer: Transfer a chat back and forth with other online chat agents. Advanced Customization: Formilla Live Chat software gives you the ability to customize the live chat button and location down to the pixel via Custom CSS (Premium packages). Pre-chat Fields: Before visitors start a chat, require them to provide their contact info first. Contacts Management: We’ll store your contacts in Formilla whenever you have a conversation, or receive one while offline. Multiple Agents: Our Premium package starts with one live chat agent, and you can add additional live chat agents to support incoming conversations. Offline Chats: Formilla Live Chat software automatically displays as an offline version of the chat box on your site when you’re unavailable to livechat. Integrate with hundreds of apps using Zapier: Automatically post livechat transcripts to other apps via Zapier (e.g. Mailchimp, Salesforce, Pipedrive, Zendesk, etc.). Premium package option. Conversation History: Search for a prior chat and assign it to another user of your Formilla Live Chat account. Export Email Data: Formilla Live Chat software allows you to export your customers’ email addresses. Visitor Technical Info: View visitor technical info during a live chat such as operating system, browser, screen resolution, etc. WhatsApp Chat, Business and 40+ click to chat channels 💬 Buttonizer is specially designed in creating easy, smart floating chat buttons. You can connect your visitors with WhatsApp or WhatsApp Business with ease. You can even create a WhatsApp Popup, work with multiple WhatsApp phone numbers (agents), manage opening and closing times and use page rules. 📱 Mobile: Navigates to WhatsApp Mobile App. 💻 Desktop: Navigates to WhatsApp Desktop App / Web WhatsApp page(web.whatsapp.com) Click-to-Chat Options 🚀 WhatsApp Chat. Add your phone number and set a custom text message that your web visitors can send to you. Integrates with WhatsApp business WhatsApp Chat Widget Click to Call Click to Email Click to SMS Web URL Click to Chat Formilla Chat Widget (directly integrated into new accounts) Facebook Messenger Chat Widget (with popup) WhatsApp Chat Widget (with popup) X (Twitter) Direct Message Slack Microsoft Teams Snapchat Signal LINE Telegram WeChat Viber Zalo Join Signal group Browser share menu Social Sharing buttons Facebook X (Twitter) Instagram TikTok WhatsApp LinkedIn Pinterest Email VKontakte Waze Line Behance Open pop-up Formilla Popups (directly integrated into new accounts) Poptin Elementor Popup Popup Maker WP Popups Scroll options Scroll to section Back to top Scroll to bottom Previous page Google Maps Button (route navigation) Download PDF Button Print page Copy page URL Contact form Contact form Webhook support (PRO) Iframe Widget (PRO) Add custom JavaScript code (PRO) WhatsApp Chat Popup You can use WhatsApp as a regular chat button, but you can also add the WhatsApp pop up and let your visitors start the conversation while the visitors are on your website. You can also easily integrate with WhatsApp Business or your regular WhatsApp account. Once the visitors click on the send button, they’ll be redirected to WhatsApp to continue the conversation there. Filter your buttons (show or hide on devices, different pages, during certain hours, etc.) Show/hide button on desktop or mobile devices Show/hide when page rules are true (PRO): Select single page Select categories / tags When URL contains … Show/hide when the user has a specific role Show/hide on a custom time schedule (PRO) Choose the start and end date (optional) Select the days of the week Select at what time the button is visible or hidden for each day of the week Exclude dates So many features! Track all your click actions in Google Analytics Import extra font-awesome libraries Drag and drop your buttons on the UI Auto save and revert changes Show buttons on scroll Show buttons after X seconds Add an unlimited number of positions Example use cases for Buttonizer The Buttonizer advantage. Buttonizer gives you the ability to manage different chat options at the same time. Each visitor is unique, and has a different communication preference. When you let your visitors chat with you using chat apps like Facebook Messenger, WhatsApp, Viber, Telegram, etc, they have the freedom of chatting with you however they prefer, which increases engagement with your website. Launch your favorite live chat. While Formilla Live Chat comes directly integrated, you can use JavaScript as one of your click actions to launch any other live chat product such as Hubspot, Tawk.to, Tidio, Chatra, Zoho, Zendesk, LiveChat, Crisp, Intercom and JivoChat. Connect with your visitors on WhatsApp Business. Connect WhatsApp Business to your site. Your visitors can start chatting with you on WhatsApp Business. Setup different floating buttons on mobile and desktop. Show different chat buttons depending on the device where your visitor is using. Like show a call now and WhatsApp button on mobile and a contact form, email and url on desktop. Add Click-to-call button. Show a phone icon and let your visitors click to call you. You can show different local phone numbers based on page URL or available days and hours. Show different action buttons for different pages. You can use this feature to show separate widgets for different products on your website, show different buttons based on URL for WPML or multi-language sites, display different channels for your landing pages, and more. Example use cases for Live Chat There are many reasons why you could be interested in adding a live chat feature to your site. Most commonly, site owners are looking to chat in real-time with visitors in order to offer better customer service or to generate sales. Live Chat for Customer Service Data from Shopify shows “businesses that respond to a customer’s chat within five minutes are 69% more likely to get a sale.” Customers don’t like hunting around for information or waiting for responses, and live chat offers the best experience. A live chat agent can chat directly with a customer, which leads to increased customer satisfaction. One of the benefits of live chat is the ability to learn directly from customers. Chatting with a customer who came to your site looking to solve a problem gives you valuable insight into how users interact with your website. Live chat also helps keep customer interactions on-site, rather than having customers take complaints publicly. Live Chat for Marketing Live chat can help in multiple ways throughout the purchase funnel for your business. A skilled marketer communicating to site visitors via a live chat widget can provide great opportunities to educate and engage potential customers. A live chat widget is an effective way to increase your visitor-to-lead conversion rate. By engaging potential customers right away, you’re reducing the number of visitors who “bounce” off your site. And you can also use live chat to pre-qualify leads, determining a visitor’s actual interest level in what you have to offer. Live Chat for Sales Using live chat to help convert site visitors into customers is often referred to as “conversational sales.” Your live chat sales team can help visitors find products or services they are looking for, nurture leads, and answer questions to offer a smooth experience. Live chat is also a great opportunity for a sales agent to schedule a product demo. Agents can also encourage customers to share their contact information during the chat in order to follow-up in the future. Read more about live chat use cases on our blog. How can chatbots help businesses? The use cases for chatbots are varied, but can be broadly categorized into customer service, marketing, and sales tasks. Automated chatbots can staff the chat feature on your site when live chat agents aren’t available. This makes chatbots an efficient solution for handling common sales and support tasks, while freeing up your team to handle more complex inquiries. For example, you can configure multiple chatbots across your website based on key landing pages, learn where visitors are in the sales process by asking them questions, and perform specific actions based on visitor actions. Some popular chatbot use cases include: Triage: A chatbot can greet site visitors and ask them to choose from several pre-defined answer buttons to guide them down a given path, similar to an automated phone system. For example, the bot can show options such as ‘I’m new & want to learn more’, ‘Track my order’, ‘Change my password’, ‘Technical help’, along with ‘Other’ if nothing matches the reason for their visit, along with a multitude of other button options based on your business needs. Lead Qualification: To collect contact information from site visitors and ask additional qualifying questions to determine the size of the opportunity, gauge the customer’s interest and where they are at in the buying cycle, or route them right to your sales team or even book a demo on your calendar. Scheduling: With the Calendly scheduling feature, a chatbot can be configured to display your Calendly calendar directly inside the live chat widget for the visitor to choose from any available dates and times for a demo or phone consultation. Frequently Asked Questions: A menu-based chatbot to answer frequently asked questions from visitors. For example, let’s say you have an event coming up and configure a chatbot with pre-defined buttons the visitor can choose from such as ticket costs, directions, schedule, nearby hotels, and more. ChatGPT Chatbot: A ChatGPT Bot dramatically reduces support time by automatically responding to visitor questions at any time — day or night — using the power of ChatGPT’s Artificial Intelligence. A ChatGPT Bot is different from the other bot types since it allows visitors to enter a free-form question, and replies with the most relevant answer based on how it has been trained over time. Need support or have a question? Check our Community and our knowledge base! Would you like private support? [Create a private support …

Using Live Chat on Your Blog Txt.me allows you to provide your customers with the best support possible by offering them quick resolution and answers to their questions in real-time. This increased customer satisfaction will inevitably lead to enhanced customer retention, a boost in revenue, and reduced company costs. Increased Paying Customers Happy customers are paying customers. Txt.me allows you to give your customers the information they need, when they need it. Giving them the answers to all of their questions and meeting their needs wherever possible will ensure that you enjoy a revolving door of paying customers. Customer Growth The key to customer growth is reputation. By providing your website visitors with answers to their queries, you can be sure that your customers will leave you positive reviews. With txt.me, you can enhance your CX, allowing you to boost your subscribers and, over time, your sales. Earn Money From Your Blog A chat feature like txt.me allows you to earn money from your blog by giving you direct contact with potential advertisers. Instead of waiting for days to hear back from advertisers, you can now communicate with them quickly and efficiently through your live chat. Add a Live Chat Feature to Your Online Store Not sure if you can integrate a live chat feature on your ecommerce store? Txt.me has got your back! Our omnichannel customer support platform works with all WordPress online store plugins. Best of all, it only takes a few minutes to install so you can start offering your customers the best support possible in no time at all. Convert Visitors Into Customers Turn website visitors into paying customers by providing them quick and efficient support directly from your website. With txt.me, you can easily guide your website visitors through your sales funnel by making your customer support agents available to them in real-time. Say Goodbye to Cart Abandonments With chat triggers, you can remind your website visitors that you’re there to support them and guide them towards resolution. Whether they have a question about your product, deliveries, or returns, your support agents can provide them with the information they need in order to give them full confidence in your brand and products. Say goodbye to cart failures and hello to increased sales! Increased Customer Satisfaction By using txt.me on your WordPress website, you can provide full resolution to your customers 24/7. With around-the-clock customer support, you’ll be keeping your customers happy, thus reducing your churn rate and boosting customer satisfaction. A WP Plugin That Provides Real-Time Support No need to hire a programmer Quick and simple installation in a matter of minutes Fast and light Won’t affect your website’s performance Customizing Your Live Chat Personalize Your Chat Window We believe that branding is everything which is why we created an intuitive interface from which you can customize every aspect of your chat window. From changing the size of the chat window to choosing your own color palette and font, you name it, you can personalize it! Customized Information Forms Gain access to your customers’ personal information with personalized greeting forms that allow you to ask for everything from their name, email address, and phone number, among other details. Increase your revenue by creating an open and continuous dialogue with your target audience. Add Different Language Options Looking to target a global audience? Txt.me has got your back! Now, you can add different language options to your chat window so that you can clearly communicate with customers, no matter where they’re based in the world. Put a Face to Your Agents’ Names People like talking to people and what better way to add a human touch to your live chat than by giving your agents a face? Provide your customers with a personalized experience by asking your agents to add a photo to their profile. Set Up Chat Triggers Grab your customers’ attention by setting up live chat triggers that encourage them to start a conversation with your team. With customized live chat triggers you can make sure that your website visitors know that you’re there to help them with any questions they may have. Agent Widget Reviews Thanks to the option to leave in-chat agent feedback, you can take full control of your online reputation. No more managing reviews from various platforms. Now customers can tell you how they feel directly from your txt.me live chat window. Other Incredible txt.me Features Option for Customer Callbacks With txt.me, your customers can request to switch to phone call conversations instead of chat by requesting a callback. Aside from allowing you to grow your phone leads, you’re also giving your customers the support they want, in the way that they want it. Offline Communications txt.me is an omnichannel customer support platform, meaning that you can stay in touch with your website visitors, even if they’re not at their computers. And, instead of starting new threads on different platforms, your agents and customers can pick up just where they left off from the device and application that they prefer. Email Integration Give your agents the tools they need to be as effective as possible by integrating incoming emails into existing conversations. txt.me ensures that your agents don’t have to jump between communication channels to stay in the loop. Now they can see all messages and emails in every channel used. Send Attachments Provide your customers with the best and quickest customer support by sending them images, screenshots, and documents with just a few clicks. With txt.me, agents can send attachments to help customers find resolution, regardless of the channel they’re using. Whether your agents send attachments via live chat, email, or App, your customers can open them from their preferred devices and applications. Resolve Issues With Screenshots A picture is worth a thousand words – and that applies to customer support too! Agents can now send specific instructions to customers with in-app screenshots. Now, with txt.me, customers can find quick and clear resolution to their issues by following specific screenshot instructions. Agent Admin Panel Features Change status between online and offline Enter and exit chats See user URLs in chat Receive and send push notifications Block and ignore specific chats See client information in-app No Ticket Will Ever Be Left Behind! Thanks to our multi-level customer support, you can rest assured knowing that no customer support ticket will ever go unresolved. Each time an issue occurs, a ticket is created and sent to an agent. If that agent can’t fix the issue, it will be passed onto an agent or manager who can. Universal Mailbox Hybrid ticket flows Clickable ticket IDs Tags and filtering Personal notes feature Support Send us an email to [email protected] or start chatting with us right now at https://txt.me Register Register an account with us here