Trill AI Product Chat for WooCommerce vs Zeno – AI-Powered Chatbot

Trill AI Product Chat for WooCommerce — the AI shopping assistant that turns chat into measurable revenue. Trill AI Chat Lite adds a friendly, store-aware AI chat to your WooCommerce site in under 5 minutes. Robin — the AI assistant — answers shoppers in natural language using your real catalogue, your real page content, the current cart, and verified order data. The merchant gets a dashboard that proves revenue from chat. Free forever, open source, GDPR-ready. New in 2.4 — GDPR tools that usually sit behind a paywall, free GDPR Tools admin page. Look up everything the plugin holds for a visitor’s email, review it on screen, download it as JSON or CSV, or erase it permanently — with a typed DELETE confirmation so nothing is removed by accident. Audit trail. Every search, view, export and erase is recorded: who, when, and how many records. Emails are stored masked — and there is deliberately no IP column, because I never store IPs. Consent gate in the widget. Optionally require visitors to accept your privacy notice before chatting. Consent lives only in their browser and is re-requested automatically if you change the notice. “Request My Data” in the widget. Visitors can trigger a WordPress-native personal-data request straight from the chat footer, confirmed by email through WordPress core. Retention dashboard. See stored totals and your retention window at a glance, preview what a cleanup would delete, or run it on demand. New in 2.3 — resilient by design Reinstall without fear. Deleting and reinstalling the plugin now reconnects to Trill Cloud automatically — the plugin proves it controls your site and receives a fresh connection secret. Your plan and monthly usage are preserved. Small catalogues get real answers. “What do you sell?” now responds with your featured and latest products instead of coming up empty. Policy questions find the right policy. Answers draw from a wider variety of your pages — one snippet per page — so “what’s your refund policy?” surfaces the Refund page every time. An honest usage bar. The Monthly Usage panel shows your plan’s real allowance (50 free / 2,000 on Trill Cloud) and updates automatically when your plan changes. New in 2.2 — see every conversation New Conversations admin page. Browse every chat from a new Trill Chat → Conversations screen, with message count, average rating, conversion status and attributed revenue on every row. Filter and search. Narrow by date range, status and star rating, and search across message content to find any conversation fast. Read full transcripts. Open any conversation in a popup to read the complete back-and-forth, rendered as plain text. Export to CSV. Download the whole filtered list, or a single conversation’s transcript — exports are hardened against spreadsheet formula injection. Tidy up. Permanently delete conversations you no longer need, one at a time or in bulk. Why store owners pick Trill AI Chat over generic AI plugins WooCommerce-native, not bolted on. Understands products, variations, stock, categories, carts and orders out of the box — every code path is designed for e-commerce. 5-minute install. No API keys. No external account signup — your WordPress admin is the only login you need. Reads your real catalogue + your real pages. Real-time product search and page content indexing. Robin can answer “do you have red dresses?” and “what’s your return policy?” from the same conversation. Knows the cart. Robin sees what shoppers already added and helps them checkout instead of forgetting state. Privacy-first order lookup. Identity verified before any order detail is shared. WordPress login for registered customers, email-match for guests, silent fall-through on mismatch. Revenue attribution built in. Orders placed within 24h of a chat are tagged as “from chat” and surface on the dashboard with attributed revenue. Managed AI, predictable cost. Generous monthly conversation allowance on Trill Cloud. Track usage from the admin dashboard. No OpenAI account required. Topic-safe. Built-in guardrails auto-generated from your store metadata keep conversations about shopping, politely declining homework, code generation, medical or legal advice. Prompt-injection-protected. The assistant will not reveal system instructions or adopt different personas. GDPR-ready, with the tooling to prove it. UK-registered company (Greensolutions Pioneers Limited, Companies House 15693716). HTTPS end-to-end. Chat data is never used to train AI models. A dedicated GDPR Tools page covers access, portability and erasure — audited, and with no IPs ever stored. Fast. Sub-second responses on typical product questions. What Lite includes (free, forever) AI shopping assistant widget on every page of your store Smart product discovery — real-time catalogue search with natural-language understanding (50+ shopping phrases, English de-pluralisation) and product cards with one-click AJAX add-to-cart Page content indexing — Robin also answers from your FAQ, shipping, returns, contact and policy pages Cart-aware chat that sees the current basket and guides to checkout Verified order tracking with login or email-match identity check Smart lead capture for out-of-stock and price-drop opt-ins, with audited consent Revenue analytics dashboard — orders and revenue attributed to chat, 7/30/90-day windows Conversation history — browse, filter, full-text search, read, export (CSV) and delete every chat Full GDPR toolkit — data subject lookup, on-screen access, JSON/CSV portability and audited erasure from a dedicated admin page; widget consent gate and “Request My Data”; DSAR + erasure via WP Privacy Tools; configurable retention with preview and run-now Topic-safe — guardrails and prompt-injection protection keep chats about your store Full widget customisation — colours, position, size, assistant name, avatar, font, starter chips and privacy notice, with live preview WooCommerce-ready — WordPress 6.0+, WooCommerce 8.0+ and HPOS compatible; [trill_chat] shortcode to embed anywhere Built to extend — translation-ready (.pot, Loco Translate, WPML) and the WordPress 7.0 Abilities API for AI agents and MCP adapters Generous monthly conversation quota on Trill Cloud, tracked in the dashboard Need more conversations? Trill Cloud The free tier includes 50 conversations per month — plenty to see the value on a smaller store. Growing stores can upgrade to Trill Cloud (£12/month) for 2,000 conversations per month, longer AI responses and priority support. The upgrade is applied to your site’s existing connection — same plugin, no reinstall — and the dashboard usage bar reflects your new allowance automatically. See trillai.io/pricing. Built for WooCommerce, by a UK developer I build Trill AI at Greensolutions Pioneers Limited, a UK-registered company (Companies House 15693716). I focus exclusively on AI products for WooCommerce — not a generic chatbot with a Woo plugin bolted on. If you run a UK, US or EU store and want AI chat that respects your data, your time and your budget, I’d love to hear what you think. Read more on the Trill AI blog: Complete guide to AI chat for WooCommerce Reduce WooCommerce support tickets with AI WooCommerce AI chat vs live chat Developer-friendly Clean PSR-4 architecture, WordPress coding standards, filter hooks for customisation (trcl_localize_script_data), and debug logging via WP_DEBUG. No Composer dependencies, no external JavaScript libraries. External Services This plugin relies on Trill Cloud, the managed AI back-end I operate (Greensolutions Pioneers Limited), at https://api-v2.trillai.io, as its sole AI processing service. The service is required for the plugin to function. What data is sent, and when: When a store visitor sends a chat message, the message text and the WooCommerce context needed to answer it — product names, prices, descriptions and, where relevant to the question, the current cart contents and order-status details — are transmitted to Trill Cloud over HTTPS for AI processing. Each site authenticates with a per-site Bearer token (hashed at rest). Trill Cloud enforces the monthly conversation allowance server-side (no local trialware). No IP addresses are sent, and no customer personal data beyond what the visitor types into the chat and the catalogue context required to answer. Service links: Service URL: https://api-v2.trillai.io Terms of Service: https://trillai.io/terms-of-service/ Privacy Policy: https://trillai.io/privacy-policy/ No personal visitor data is collected or stored by Trill Cloud beyond what is strictly necessary to process each individual chat message. Chat data is never used to train AI models.

Zeno Chatbot: Revolutionize Your WordPress Site with AI-Powered Support Key Features and Intelligent Learning Zeno Chatbot is an advanced AI-powered WordPress chatbot plugin. This innovative tool empowers you to seamlessly integrate a fully customizable chatbot into your WordPress site, harnessing the power of cutting-edge OpenAI (GPT-5 Mini and others) or Google Gemini models for intelligent, human-like interactions. What sets Zeno Chatbot apart is its ability to learn directly from your WordPress pages, posts, and uploaded resources—including images and PDFs. This transforms your site’s content into a dynamic, interactive knowledge base, delivering precise, context-aware responses without any coding required. 24/7 Automated Customer Support: Provide instant, round-the-clock assistance to keep your visitors engaged and satisfied. User-Friendly Setup: Secure, intuitive installation from your WordPress dashboard—deploy in minutes, no technical expertise needed. Advanced Monitoring & Analytics: Track conversations, customer satisfaction, and emerging issues via a comprehensive dashboard. Seamless Email Integration: Convert chats into trackable email threads for effortless follow-up. Ideal for Diverse Websites Whether you’re running a blog, SaaS tools, or eCommerce stores, Zeno Chatbot excels at handling FAQs, offering real-time guidance, and streamlining user journeys. It reduces support workload, boosts engagement, and elevates your site’s overall user experience—all while maintaining your brand’s voice through super customizable widgets (colors, styles, and visualizations). Why Choose Zeno Chatbot? Built exclusively for the WordPress community, this free plugin (with premium features on the horizon) ensures fast, accurate, and friendly conversations that feel truly personalized. Say goodbye to generic bots and hello to a virtual assistant that anticipates needs and resolves queries on autopilot. [Discover Zeno Chatbot today] (https://chatbotwp.ai) and unlock the future of effortless, AI-driven customer engagement! 🚀 Why Use Zeno Chatbot? Reduce your support workload with instant, 24/7 AI assistance. Train the chatbot using your own WordPress content. Fully customizable widget to match your site’s brand. Choose from OpenAI GPT or Google Gemini for response generation. Secure and easy setup directly from your WordPress dashboard. Key Features of Zeno Chatbot AI-Powered by Leading Models Powered by OpenAI (GPT-5 Mini and others) or Google Gemini for smart, human-like conversations Trains Directly on Your Content Automatically learns from your WordPress pages, posts, and uploaded resources including images, and PDF files 100% No-Code Setup Easy installation and configuration directly from your WordPress dashboard Fully Customizable Chat Widget Match your brand with complete control over colors, styles, position, avatars, and welcome messages 24/7 Automated Customer Support Instant answers to FAQs, product questions, and visitor inquiries anytime Context-Aware & Accurate Responses Understands your site content deeply for relevant, on-brand replies Advanced Analytics Dashboard Monitor conversations, track customer satisfaction, and identify common issues Chat-to-Email Integration Seamlessly convert ongoing chats into trackable email threads for follow-up Perfect for Any WordPress Site Ideal for blogs, SaaS sites, eCommerce stores, agencies, and membership sites Secure & Privacy-Focused No external third-party dependencies that compromise your data Free to Start Core plugin is completely free, with premium features in development Rich Markdown Responses AI responses display with beautiful formatting including headers, lists, code blocks, and links for improved readability 🧠 LLM Integration Choose your preferred AI provider: OpenAI, Google Gemini, or Anthropic Claude (coming soon). Supports advanced models like GPT-5 Mini. Store and encrypt your API key securely. Adjust model selection for cost-performance balance. 💬 Customizable Chat Widget Enable or disable floating widget visibility. Add custom agent name, avatar, and chat design. Personalize colors (header, send button, chat bubbles). Works seamlessly with any WordPress theme. ⚙️ General & System Settings Define your chatbot’s tone, behavior, and system prompts. Customize fallback or error messages. Manage all settings through an elegant, modern UI. 📧 Email Notifications Configure outbound email settings for chat transcripts and alerts. Set From Name, From Email, and Reply-To fields. Compatible with WordPress mail and SMTP plugins. 📚 Knowledge Base Integration Train the chatbot with internal content (Pages, Posts). Upload resources – Add images and PDF files from your Media Library. Option to rebuild or clear your content index anytime. Enable automatic updates when content changes. Files up to 15MB supported with automatic format detection. 📊 Smart Dashboard & Analytics Monitor total conversations, response time, and user satisfaction. View chat performance analytics over the last 14 days. Quick insights to measure and improve engagement. 🧩 Built-in Help & Guide Learn setup and usage directly inside the plugin: Why Zeno Chatbot How to Use Setting up LLM & API Key Options at a Glance Credits Alternative to: MXChat AYS ChatGPT Assistant Geekybot Hyve WPBot Roadmap v1.5.0 – Enhanced Analytics & Insights Vector-based semantic search Sentiment and intent analysis Conversion tracking and popular topic dashboard Real-time analytics and report export (CSV, PDF) v1.6.0 – Multilingual Support & Localization Auto-detect and respond in the visitor’s language Support for 50+ languages including RTL (Right-to-Left) Custom translations for widget UI Language-specific AI model selection v1.7.0 – Advanced Document Processing Content priority and relevance scoring TXT file support Automatic document summarization Troubleshooting If your chatbot shows: “I apologize, but I encountered an issue processing your request.” Please check the following: 1. Ensure a valid OpenAI API key is entered. 2. Verify your Data Source is indexed. 3. Review System Prompts for formatting errors. 4. Try rebuilding the index and saving settings again. If the issue persists, please contact our support team. License This plugin is licensed under the GPL-2.0+ license. You are free to modify, extend, and redistribute under the same terms.