TimeSaverBot – Multilingual AI Chatbot for WooCommerce & Live Chat vs Zupportly – WordPress Helpdesk & Customer Support Ticket System

Someone lands on your site at 11pm with a question. Nobody is online. They buy from whoever did answer. TimeSaverBot is an AI chatbot for WordPress and WooCommerce. It learns your existing pages and your product catalog, answers visitor questions in 46 languages, recommends products from your own stock, and collects contact details when nobody on your team is online. Built for WooCommerce stores, clinics and salons that take bookings, agencies, and any site that sells a service and answers the same questions all day. Setup is a wizard: pick your pages, pick a ready-made bot, done. No code, no theme edits, no separate sign-up — you are live in about five minutes. 30-day free trial. No credit card. Answers only from your own content — your pages, your FAQ, your products. Not from the open internet. No OpenAI API key — nothing to register, no token bills, no keys to paste into WordPress Deep WooCommerce integration — price, stock, variations, weight, dimensions, photos 46 languages, detected automatically — your content stays in one language Five ready-made bots — sales, support, bookings, e-commerce, or your own instructions Captures leads 24/7 — your team picks up a conversation that is already half done The plugin connects your site to the TimeSaverBot platform. The setup wizard creates your account for you. The bot answers from your site, not from the internet An AI chatbot is only worth having if you can trust what it tells your customers. TimeSaverBot builds every answer from the pages you chose, the FAQ you wrote and the products in your catalog. When it doesn’t have the answer, it says so and offers to take the visitor’s details instead of inventing something. Prices, stock, model numbers, SKUs and brand names come straight from WooCommerce, so they are right at the moment the customer asks. And there is no OpenAI account to open and no separate usage bill to watch — the platform handles the AI side. The bot knows your WooCommerce catalog The plugin reads your products through WooCommerce’s own API, so the bot answers like a salesperson standing in your stockroom: Price and sale price. “How much is it?” — “$24.90, on sale right now, normally $29.” Stock, down to the last unit — including the one that sold a minute ago to somebody else. Most integrations never notice that. Variations. “Do you have it in blue, size 42?” — “Blue 42 is in stock, $24.90. Red 42 is sold out.” Weight and package dimensions. “Will it fit a parcel locker?” — “2.4 kg, and the box is 30 × 20 × 15 cm.” Photo, brand, category, SKU and rating — the bot sends a real product card with a button through to the product page, and finds things the way customers ask: by brand, by product code, by category. Sold-out products too — “It’s out right now, leave your details” beats silence. It narrows down, as well: “something under $30”, “only what’s in stock”, “cheapest first”. Create, edit or delete a product and the bot knows moments later — no overnight update, nothing to re-import by hand. Import your whole catalog or a single category with its subcategories. WooCommerce is optional. Without it, everything else works exactly the same. 46 languages, and the bot picks the right one itself Most chat plugins offer a handful of languages and ask you to choose one. TimeSaverBot works out the language from the visitor’s first message and answers in it. A Polish visitor gets Polish. A Brazilian gets Portuguese. Nobody picks a setting. Your content stays in one language — yours. The bot understands what a question means, not just the words it is written in, so the answer is built from the page you already wrote and comes back in the visitor’s language. No translation plugin, no duplicate pages, no 46 versions of your FAQ Exact details still match exactly — model numbers, SKUs, brand names Right-to-left done properly — for Arabic, Persian, Hebrew and Urdu the whole chat window mirrors, not just the text The chat window’s own buttons and labels ship in 82 languages and regional variants, and the plugin’s admin screens in 75 From Arabic and Chinese to Polish, Portuguese and Thai — see the full list in the FAQ. Pick a bot and it works out of the box 📈 General Sales — services, B2B, landing pages. Answers, then guides toward an inquiry. 🎧 General Support — sites with documentation or a knowledge base. 📅 Service Order — clinics, salons, repair shops. Collects name, phone, service, preferred time. 🛒 E-commerce — advises from your catalog, compares products, answers on price, stock, delivery and payment. 🤖 Prompt Bot — for anything the four above don’t cover. You write the instructions: a bot that only screens candidates for your job openings, or one that answers strictly from your legal FAQ and refers everything else to a partner. Live in about five minutes Activate the plugin — the wizard starts on its own. Pick the pages the bot learns from. Your WooCommerce catalog imports at the same time. Choose one of the five bots above, or write your own instructions. Set your widget colors and text, with live preview. Done — the widget is already on your site. Every step after picking your pages can be skipped. The bot always knows the current state of your site Edit a page and the bot picks the edit up. Publish one and it is included. Delete it and it drops out — the bot never answers from a page that no longer exists. Pages, posts and your custom sections like Services or Projects Re-scan the whole site or a single page whenever you want Write FAQ answers by hand, or import them from CSV or JSON Everything syncs in the background and never holds up your editor A widget that fits your site Appears on every page automatically — no shortcode, no theme file to edit Your colors, button text and chat title, previewed live in the wizard Works on phones, tablets and desktops — on a small screen the chat opens out to fill it Runs in its own window inside your page, so your theme can’t break it and it can’t break your theme Conversations turn into customers Chatting is not the point. Getting the business is. TimeSaverBot asks the qualifying questions you would otherwise type out yourself, works out what the visitor actually wants, and takes their contact details before they click away. If nobody is online, you still get the lead — with the whole conversation attached. When your team is around, the same widget is your live chat: switch on Live operators and the bot hands the conversation over to a human instead of taking a contact. Everything from your WordPress admin One click, no second login — Chat, Leads and Knowledge Base open straight from the WordPress menu Your numbers in wp-admin — conversations, leads and conversion rate for the last 30 days, plus how much of your monthly dialog allowance is left All settings in WordPress — the bot’s instructions, its tone, when it hands over to your team, and how the widget looks Safe by default Your WordPress password is never sent anywhere Every connection is signed, and opening Chat or Leads uses a one-time key that expires after 60 seconds Your installation is tied to your domain — nobody can point it elsewhere Reinstalling puts everything back — your connection survives a delete by default, or one checkbox under TimeSaverBot → Help makes deletion clear it from your site instead Worth knowing before you install TimeSaverBot is a hosted service. The plugin is the WordPress side of it; the AI itself runs on the TimeSaverBot platform. Single-site WordPress only — multisite is not supported yet. Pricing 30 days free, no credit card required. After the trial the plugin needs a paid TimeSaverBot plan to keep answering. The entry plan is $26/month and includes 100 AI conversations; beyond that, conversations are $0.09 each. Larger plans bring the per-conversation price down. Your WordPress dashboard shows the month’s limit and what is left of it, so nothing runs up quietly. Every plan includes all 46 languages, even the cheapest one — you never pay extra for them. See current plans. Try it on your own site Install the plugin and activate it. The wizard opens by itself, learns the pages you pick, and puts the widget live. In about five minutes you can open your own site and ask your bot a question — in any of the 46 languages — and see what your visitors will get tonight. Third-Party Service Disclosure This plugin relies on the TimeSaverBot SaaS platform hosted at app.timesaverbot.com. The following external connections are made: Provisioning API (POST /Provision/WordPressInstall) — Called once during the setup wizard to create your workspace. Sends: site URL, installation ID, WordPress version, plugin version, admin email. Dashboard Summary API (GET /Provision/WordPressDashboardSummary) — Called when loading the Dashboard page. Returns aggregated usage metrics. Operation Token API (POST /Auth/CreateOperationToken) — Called when you navigate to Chat, Leads, or Knowledge Base. Issues a short-lived authentication token. Iframe embeds — Bot Settings and Widget Settings pages load the TimeSaverBot configuration UI inside an iframe from app.timesaverbot.com. Silent login redirects — Chat, Leads, and Knowledge Base menu items redirect to app.timesaverbot.com with automatic authentication. Chat widget script (embed.js) — Loaded on every frontend page after wizard completion. The script is served from widget.timesaverbot.com and renders the chat widget inside an iframe. It sends your tenant ID and channel ID as data attributes. All server-to-server API calls are signed with HMAC-SHA256 using a per-installation secret. No data is sent to any other third-party service. TimeSaverBot Terms of Service TimeSaverBot Privacy Policy Privacy TimeSaverBot connects to the TimeSaverBot SaaS platform at app.timesaverbot.com. This section documents all data transmitted. Data sent during provisioning (one-time, on wizard completion) Normalized site hostname (e.g. example.com) Installation UUID (locally generated, not tied to any personal data) Raw site URL, WordPress version, plugin version (diagnostic metadata) Admin email address (used to create a technical user for your workspace) Data sent during normal operation Dashboard: HMAC-signed GET request with installation ID header. Returns aggregate metrics only. Navigation (Chat/Leads/Knowledge Base): HMAC-signed POST request with installation ID and requested scope. Returns a one-time authentication token. Settings (Bot/Widget): After initial authentication, the iframe communicates directly between the browser and TimeSaverBot. The WordPress plugin does not relay this traffic. Data stored locally Installation ID, HMAC secret, tenant ID, connector channel ID, process ID, wizard state. All stored in the wp_options table under the tsvbot_wp_settings key. Data stored remotely Chatbot configuration, conversations, leads, and usage metrics are stored on the TimeSaverBot platform. See the TimeSaverBot Privacy Policy for retention and deletion policies. No additional third parties This plugin does not transmit data to any service other than app.timesaverbot.com.

Zupportly is a powerful, free, and self-hosted ticketing solution that eliminates monthly fees and per-agent costs. It features Unified Agent Management, Automated Ticket Routing, and Role-Based Access Control to securely manage unlimited departments while providing customers a polished frontend portal to track requests. Built with a privacy-first architecture, Zupportly is GDPR-ready, ensuring all support data stays securely on your own server with 100% ownership and no external tracking. Key features : Unified Agent System (WP User-Based) Front-end Customer Support Portal Intelligent Ticket Auto-Assignment Department-Specific Routing Read / Unread tracking with ticket count badge on admin menu Custom Short Code For New Ticket Page Floating Support Chat Bubble Auto-refresh on open ticket view — polls every 15 seconds for new replies; shows a pulsing “New reply!” button when updates arrive. Priority levels — Low / Medium / High / Urgent (set by agents only) Custom Agent Avatars & Display Names Live Agent Online Indicator Threaded Chat-Style Conversations Universal Ticket Transfer System Unique Ticket ID Tracking (ZT-XXXXXXXX) Automated Email Notification Engine Modern Card-Style Admin Dashboard Multi-Status Ticket Lifecycle Management Integrated Image Attachment Support Shortcode-Powered Ticket Lookup ([zupportly_tickets]) Inline Ticket Submission Form ([zupportly_ticket_form]) — embed on any page Full Admin Oversight & Team Stats Self-Hosted Data Security (No External APIs) Responsive UI Agent & Department Management – Agents are standard WordPress users with the Ticket Agent role — create them from Users → Add New. – Each agent gets a custom Chat Bubble Display Name (e.g. “Billing Dept”, “Sales Team”) shown to customers in the chat bubble — completely separate from their WordPress display name. – Upload a custom avatar per agent via the Settings page using the WordPress Media Library. – Avatars and department names appear in the chat bubble, ticket list, ticket detail view, and the frontend customer portal. Chat Bubble – A floating chat bubble appears on every page of your site, letting customers open a new support ticket in seconds. – The bubble header shows stacked agent avatars and a live green online indicator next to the “Support” label. – Customers choose a department/agent from a dropdown that shows the custom bubble display names. – The close (×) button reliably dismisses the form. Ticket Lifecycle – Every ticket gets a unique ID (e.g. ZT-XXXXXXXX) for easy reference and lookup. – Statuses: New (blue), In Progress (orange), Solved (green), Closed (grey). – Unlimited back-and-forth conversation with image attachments in every reply. – Both agents/admins and customers can close tickets; closed tickets disable further replies. Agent Assignment & Transfer – Tickets submitted via the chat bubble are automatically assigned to the chosen agent. – Agents see all tickets assigned to them plus all unassigned tickets in their list. – When an agent replies to an unassigned ticket, it is automatically assigned to them. – Any agent or admin can transfer a ticket to another agent at any time via the Assignment meta box. – Once transferred, only the new assignee and admins can reply. Admin Interface – Dashboard — stats overview (total, new, in progress, solved, closed), recent tickets table, and team overview with open ticket counts per agent. – All Tickets — beautifully styled ticket list with card rows, colour-coded status border accents, ticket number chips, stacked customer info, agent avatars, and inline row actions. – Ticket Detail — structured details panel, chat-bubble conversation thread (agent right/blue, customer left/green), and a clean reply composer with image attachment support. – Create Ticket — agents and admins can create tickets on a customer’s behalf with an agent picker showing avatars. – Settings — unified agent table pulling directly from WordPress users; set the Chat Bubble Display Name and avatar per agent; configure the frontend Ticket View Page URL. Frontend Customer Portal & Shortcodes – Shortcode [zupportly_tickets] places a ticket lookup portal on any page. Customers enter their email to see all their tickets, or enter their email and ticket number to jump straight to a specific conversation. – Shortcode [zupportly_ticket_form] embeds the full ticket submission form directly on any page — great when the floating chat bubble is turned off or you want a dedicated contact/support page. – Modern card design with a gradient header, status pill, chat-style bubbles with agent avatars, and an inline reply input. – The ticket view is wider and fully responsive for mobile. Email Notifications – Agent notified on new ticket assignment with ticket details. – Customer receives confirmation on submission with their ticket number and a link to the view page. – Both parties notified on new replies (with image links if attached). – Ticket view page URL included in all notification emails. Security & Performance – All inputs sanitized and escaped. Nonces on every AJAX action. – Agents only access their own tickets plus unassigned ones — proper capability checks throughout. – All data stored in your own WordPress database — nothing leaves your server. ⭐ Zupportly Pro — Take Your Helpdesk Further Get Zupportly Pro → Upgrade to Zupportly Pro and unlock a complete professional helpdesk suite built on top of everything you already have in the free version. No migration, no data loss — just more power. 🧩 Custom Form Fields Add unlimited custom fields to your ticket form — short text, long text, dropdown, checkbox, number, and URL types. Drag and drop to reorder every field (including built-in fields like Name, Email, Subject) in any order you want. Rename any field label and set custom placeholder text. Custom field values are saved with every ticket and displayed in the admin ticket view. 📚 Knowledge Base Create a full Knowledge Base with categorised articles and a professional article layout. A smart suggestion popup appears directly below the Subject field as customers type — showing matching articles before they submit, reducing your ticket volume. Helpful vote counters (👍 Yes / 👎 No) track article usefulness. Agents can search KB articles from inside any ticket. Mark any WordPress Page or Post as a KB article with one click. ⚡ Canned Responses Speed up replies with one-click pre-written responses. Agents can insert responses from a searchable modal filtered by category. Agents can also save their own personal responses directly from the reply composer — just write a reply and click “💾 Save Current Reply.” 🛒 WooCommerce Integration Link WooCommerce orders and products to support tickets. Customers can search by Order ID when submitting a ticket. Agents see full order details, purchase history, and linked products in the ticket sidebar. Configurable agent access permissions — restrict order data to admins only if needed. ✉️ Branded HTML Emails Replace plain-text notification emails with beautifully designed HTML emails. Upload your logo, choose a brand colour, customise the “From” name and footer text. Includes a live browser preview. ⏱ Ticket Auto-Close Automatically close tickets that have been inactive for a configurable number of days. Sends a reminder email before closure. Choose which ticket statuses to apply auto-close to. 🔒 Private Notes Agents can add internal-only notes to any ticket. Private notes are stored separately from the conversation thread and are never shown to customers. ⭐ CSAT Surveys Automatically send a 1–5 star satisfaction survey when a ticket closes — via email and as an inline widget in the customer portal. Results appear in a WP Dashboard widget showing average score and per-star breakdown. 🔔 Auto-Refresh & Live Updates Configurable auto-refresh keeps the dashboard and ticket list current. A Refresh button with a live unread count badge is added to the dashboard. Set the refresh interval (15–600 seconds) from Pro Settings. 🏷 Custom Ticket Statuses Add unlimited custom statuses alongside the four built-in ones. Each status has a custom label, URL slug, and colour picker for visual clarity in the ticket list. 📋 Audit Trail & Activity Logs Every action on every ticket is automatically logged — replies, status changes, assignments, private notes, auto-closes, and CSAT ratings. View per-ticket logs in the Activity Log meta box. Export as Excel/CSV or print as PDF. 💾 Backup & Restore One-click JSON export of all tickets and Pro settings. Import on any Zupportly site to restore or migrate data. → Get Zupportly Pro