Boei – AI Chatbot, Live Chat & 50+ Channels vs Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk

Website | Showcase | Docs | Support The AI receptionist for your WordPress site. Boei replies to visitor questions in 95+ languages, captures leads while you sleep, and hands the conversation to your team only when it matters. One plugin, one shared inbox. ⭐ 4.9 stars from 159+ verified reviews. Trusted by 17,000+ businesses across 60+ countries. 7-day free trial, no credit card required. The WordPress chatbot built for small business Boei is a WordPress chatbot for small businesses and agencies. It answers customer questions on your site, asks the right follow-up questions to qualify leads, books meetings, and steps aside the moment a real person is needed. Set up in 5 minutes, no prompt engineering, no API keys. Pair it with a shared inbox, email, SMS, and 50+ other contact channels, plus a built-in CRM, so every conversation lives in one place. EU-hosted, GDPR-compliant, no cookies, no visitor tracking. Boei is the WordPress chatbot that reduces support tickets and qualifies leads on autopilot. What’s Inside 🤖 AI Chatbot that trains on your WordPress content automatically. Captures leads, books appointments, answers FAQs, qualifies prospects 24/7 ⚡ AI Actions that update your CRM, send emails, trigger webhooks, and complete tasks mid-conversation 💬 Live Chat so a human can step in with full conversation context whenever needed 📱 50+ Contact Channels including Signal, Telegram, SMS, email, phone, contact forms, callback requests, and many more 📥 Shared Inbox with every conversation, every channel, in one dashboard 📊 CRM with Deal Pipeline to convert chats into trackable leads with drag-and-drop tracking ❓ FAQ Widget so visitors find answers before they ask ⚡ Lightweight Script (300x smaller than typical chat widgets) with no impact on Core Web Vitals 🇪🇺 GDPR chatbot, European-built with no cookies and no visitor tracking. A privacy-first European chatbot for EU teams How the AI Chatbot Works 1. Trains automatically on your WordPress site Point Boei at your site and the AI agent crawls your pages, blog posts, and product catalog (WooCommerce supported). It is ready to answer visitor questions in minutes. No prompt engineering, no manual setup. Add PDFs, FAQs, or custom documents for deeper knowledge. 2. Captures leads while you sleep The AI does not just answer, it asks. It collects names, emails, and phone numbers, qualifies prospects with custom questions, books meetings on your calendar, and routes hot leads to your sales team with the full conversation transcript attached. 3. Hands off to humans when it matters When the AI is unsure, when a visitor asks for a person, or when a high-value lead arrives, Boei escalates to your live chat team with one click. Every channel and every visitor lands in one shared inbox. Learn how to create your first AI chatbot → Features That Drive Sales 🤖 AI Agent: Your 24/7 Salesperson Self-trains on your site: a WordPress chatbot that crawls pages and blog posts, and on stores it doubles as a WooCommerce chatbot trained on your product catalog. No manual setup Lead qualification: collect names, emails, phone numbers, and custom qualifying information Books appointments: integrates with Calendly, Cal.com, Google Calendar, and more No hallucinations: answers only from your content, cites sources, links back to original pages Multilingual: 95+ languages with automatic detection Latest models: choose an OpenAI chatbot, GPT chatbot, Claude chatbot, Gemini chatbot, or Mistral chatbot experience, no API keys required Resolution rates up to 80% when trained on the right content 💬 Live Chat & 50+ Channels Visitors choose how they want to talk. Boei supports: Live chat for real-time human conversations from your shared inbox Secure messaging: Signal, Telegram, encrypted chat options SMS and traditional: direct text messaging, click-to-call Social platforms: TikTok, Line, Viber, Discord Business messaging: WeChat, professional communication tools Forms: contact forms, callback requests, newsletter signup, feedback forms 50+ total channels supported ⚡ AI Actions: Your Chatbot Takes Action, Not Just Answers Most chatbots end the conversation with a button. Boei’s AI actions let the AI complete the task: Send leads to your CRM the moment they’re captured (HubSpot, Pipedrive, Salesforce, custom) Auto-reply on email, WhatsApp, and SMS with the same trained AI Sync product data from Google Sheets, your catalog, or any source Trigger webhooks to fire any custom workflow (Make, Zapier, n8n, native) Book meetings by writing directly to Calendly, Cal.com, or Google Calendar No code required: configure actions visually in the dashboard 📥 Shared Inbox: One Place for Every Conversation Visitors contact you via WhatsApp, chat, forms, or any channel they prefer. Every conversation lands in one unified inbox: Reply to any channel from a single dashboard Full visitor context: page visited, device, location, history AI-generated summaries for long conversations Team collaboration with conversation assignment Desktop and mobile notifications, never miss a lead 📊 CRM with Visual Deal Pipeline Turn conversations into customers with a built-in CRM: One-click conversion: turn any chat into a trackable lead Drag-and-drop stages: New → Contacted → Qualified → Won Smart filtering: filter by channel, page, country, or device Lead scoring: see which leads are most engaged No complexity: built for small teams, not enterprise overhead 📝 Smart Contact Forms Traditional contact forms convert poorly. Boei’s smart forms are different: Contact forms: general inquiries, intelligent field validation Quote request forms: service businesses, custom pricing requests Callback forms: phone-based sales, appointment scheduling Newsletter signup: email marketing integration, list building Feedback forms: customer insights, satisfaction surveys Custom fields: capture exactly the information you need to qualify a lead Why Businesses Pick Boei Over Other Chatbots Lightning-Fast Performance Boei’s script is 300x smaller than typical chat widgets. Zero impact on Core Web Vitals or SEO rankings. No Hallucinations Boei answers only from your content with verification links. No making things up, no embarrassing mistakes. European Chatbot, GDPR by Default Servers in the EU. Boei is a GDPR chatbot aligned with the EU AI Act, the European chatbot of choice for privacy-conscious teams. No cookies, no tracking, EU data residency on higher tiers. Built for SMBs, Priced for SMBs Starts at $19/month with full AI capabilities. No enterprise overhead, no per-seat pricing, no setup fees. White-Label for Agencies Higher tiers remove Boei branding, support custom domains, and let you manage multiple client sites from one dashboard. Trusted by 17,000+ Businesses Worldwide Rated 4.9/5 stars based on 159 verified reviews 17,000+ websites running Boei 118M+ visitors served 4M+ chats started 60+ countries Built for Every Industry Boei adapts to your business model, vocabulary, and customer journey. Dedicated guides for the most common verticals: 🛒 Ecommerce — recover carts, answer product questions, recommend SKUs 🏠 Real Estate — qualify buyers, book viewings, route hot leads 💼 SaaS — convert trials, deflect support, onboard users 🍽️ Restaurants — handle reservations, menu questions, opening hours 🚗 Automotive — book test drives, qualify trade-ins, capture finance leads 💰 Finance — qualify prospects, schedule consultations, route by need 🏨 Hotels — answer booking questions, capture reservations 🎓 Education — guide prospective students, schedule tours, answer admissions 👥 Recruitment — pre-qualify candidates, schedule interviews, route by role 🧘 Wellness & Coaching — book sessions, capture intake, send intro packets 🏢 Agencies — white-label, manage multiple client sites from one dashboard 🚀 Small Business & Startups — affordable plans, no enterprise overhead Case Study: Longevity Medical Institute Gets 150+ Daily Leads with Boei A regenerative medicine clinic with locations in Mexico and Texas replaced 24-hour manual follow-up with Boei’s AI agent. The results in the first three months: 15,815 leads captured (averaging 150-200 per day) 6%+ conversion from leads to booked Zoom consultations (~10 per day) Two-thirds of bookings now come through the AI-driven path Instant responses replaced the previous 24-hour delay 55+ demographic embraced AI with no friction “It’s all upside, Boei dramatically improves responsiveness, patient conversion, and operational efficiency, and the ROI is easily justified.” — Dr. Kirk Sanford, CEO & Founder, Longevity Medical Institute Read the full case study → Real Results from Real Customers: “It’s working very well! I started to make sales right after I installed this.” — Ibrahim “Very happy to give 5 Stars for this plugin. Over 70% of my business inquiries are coming from smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social channel with one click…” — Fran Tully “Boei is a must-have for every website. The chat tool is adaptable for most businesses, easy to set up and encourages responses immediately. And with excellent support from Ruben, you can’t go wrong with Boei!” — elgaw “This is the best plugin I came across that helps you add multiple chat platforms via one small helper icon. This helps you connect with your customers on a platform of their choice.” — Bikram Singh “Boei is chatting with customers on steroids. It resolves a huge problem, how to integrate all the channels people use to communicate in one place. Brilliant. The support is great and Ruben (the developer) is listening to his clients. Highly recommend.” — Bobby K See Boei in Action: Experience the difference on our website and customer showcase. Pricing 7-day free trial with all features. No credit card required. Cancel anytime. Starter Plan – $19/month (billed annually) For solo founders and small businesses getting started with an AI chatbot: 1 domain, 1 chatbot 2,000 AI replies per month 1,000 training pages 1 live chat agent 50+ contact channels Lead collectors Growth Plan – $49/month (billed annually) — Most Popular For growing teams that need to scale lead capture: 3 domains, 3 chatbots 7,000 AI replies per month 3,500 training pages 3 live chat agents Deal pipeline API access Business Plan – $129/month (billed annually) For agencies and larger organizations: 10 domains, 10 chatbots 20,000 AI replies per month 10,000 training pages 5 live chat agents White-label, custom domain, branding removed Scale Plan – $229/month (billed annually) For high-volume teams with enterprise requirements: 25,000 AI replies per month 15,000 training pages 99.5% SLA Custom DPA Dedicated onboarding Priority support Add-ons: extra domains ($14/month), extra chatbots ($9/month), extra live agents ($9/month), extra AI credits ($9/month per 1,000). Get Started in Under 5 Minutes Quick Installation via WordPress Install: search for ‘Boei’ in your WordPress admin and click install Activate: enable the plugin with one click Configure: create your account at Boei.help Customize: set up your AI chatbot, training content, and channels Capture leads: start converting visitors immediately Manual Installation Download the plugin from WordPress.org Upload via ‘Plugins > Add New > Upload’ in WordPress dashboard Activate and create your account at Boei.help Configure your AI chatbot and channels Watch conversions increase 🚀 Stop Losing Leads Today Every day you wait is another day of missed opportunities. Join 17,000+ businesses already capturing more leads with Boei. Start Your Free Trial → View Live Demo → Learn How to Create Your First AI Chatbot → Universal Compatibility Any theme, any page builder Boei works with Elementor, Divi, Beaver Builder, Bricks, Gutenberg, and any other WordPress theme. No conflicts, no extra configuration. Caching plugins supported Works out of the box with WP Rocket, W3 Total Cache, LiteSpeed Cache, WP Super Cache, and others. Multisite ready Install network-wide or per site. Each site can run its own widget configuration. WooCommerce chatbot Boei runs as a WooCommerce chatbot for any store. Train the AI on your WooCommerce product catalog to answer product questions, reduce cart abandonment, and provide order context. WPML and Polylang compatible Full multilingual chatbot support with automatic translation in 95+ languages. External Services This plugin connects to Boei’s external services to provide the core functionality. The plugin loads external scripts from Boei’s servers when pages are displayed to site visitors. When configured with a widget key, visitor interactions with the widget (messages, contact attempts, page visits) are sent to Boei’s servers. During plugin setup, the WordPress admin’s email address and domain name are sent to facilitate account registration. No personal data is transmitted without user interaction with the widget. Boei does not track customers and does not use cookies for tracking purposes. The plugin uses external services to ensure users always have access to the latest features and improvements without requiring plugin updates. This approach allows for continuous service enhancements, immediate bug fixes, real-time security updates, and seamless integration with third-party messaging platforms that require server-side processing and API management. External domains used: – cdn.boei.help – Serves the main widget JavaScript file – app.boei.help – Serves personalized widget scripts and handles widget management – feedback.boei.help – Boei’s public roadmap and feedback platform Service links: – Service website: https://www.boei.help – Terms of Service: https://www.boei.help/terms/ – Privacy Policy: https://www.boei.help/privacy/ This integration is essential for the plugin’s core functionality. The external service processes visitor interactions to provide real-time customer support and lead generation capabilities.

The ridiculously simple, and remarkably productive, customer support software for WordPress — a complete help desk with shared inbox, ticketing system, live chat, and AI customer support, built for WooCommerce and ecommerce businesses. ThriveDesk puts all your customer conversations in one place — email, live chat, and support tickets. Your team replies faster. Nothing gets missed. For WooCommerce stores, it goes further. Agents can view order history, check shipping status, issue refunds, and manage subscriptions — all from inside the support ticket. No tab switching. No extra plugins. Trusted by 2,000+ startups and growing businesses worldwide. Start your 7-day free trial — no credit card required. 🤔 Why WordPress Businesses Choose ThriveDesk Most help desk tools are built for big SaaS companies. WordPress support is an afterthought for them. ThriveDesk is different — we built native WordPress and WooCommerce support from day one. When a customer asks “where is my order?”, your agent sees everything: order details, shipping status, payment method, and purchase history — right inside the ticket. No switching to WooCommerce admin. No copying order IDs. Just instant context. ThriveDesk is more than a WooCommerce help desk. It’s a full customer support platform for WordPress — with a shared inbox, ticketing system, live chat, AI customer support, knowledge base, automation, reporting, and mobile apps. Everything in one place, without the enterprise price tag. 🛒 WooCommerce Support, Done Right – Built-In, Not Bolted On ThriveDesk’s WooCommerce integration was built by our own engineers. It’s not a third-party connector. That means it’s fast, reliable, and built into how your team works every day. Add AI customer support, a WordPress ticketing system, and a WooCommerce help desk — and you have a complete ecommerce support setup in one tool. What your agents can do from inside every support ticket: 📦 View complete order history — see every order the customer has placed 🚚 Check real-time shipping status — no need to open a tracking link 💸 Cancel or refund orders — process refunds without leaving ThriveDesk ✏️ Add, edit, or remove order items — modify orders from the ticket view 🔄 Manage subscriptions — add, change, or cancel plans on the spot 👤 View customer lifetime value — know who you’re talking to before you reply No customer data is stored on ThriveDesk servers. Everything syncs via API and is cached locally. Your data stays yours. WooCommerce My Account — Embedded Support Portal With WPPortal, you can embed a full support portal inside your WooCommerce My Account page. Customers can view their tickets, read your knowledge base, and start new conversations — without leaving your store. No external links. No confusion. Granular Agent Permissions Not every agent should be able to refund orders or cancel subscriptions. ThriveDesk lets you control exactly what each agent can do. Your operations stay protected. Your team stays empowered. Works with WooCommerce Subscriptions Running a subscription store? ThriveDesk handles it natively. Agents can view subscription status, upcoming billing dates, and plan details — and modify or cancel subscriptions right from the ticket. No extra steps. ⚡ A Complete Help Desk — Not Just a WooCommerce Plugin ThriveDesk gives your support team everything they need in one clean, fast, affordable platform. 📬 Shared Inbox & Ticketing System Stop losing emails in personal inboxes. ThriveDesk’s shared inbox for WordPress pulls all your support channels — email, live chat, and more — into one support ticket system. Every message becomes a trackable ticket. Nothing slips through. Key features: Collision detection — stops two agents from replying to the same ticket @Mentions — tag a teammate inside any conversation Private Notes — internal comments that customers never see Canned Responses — save your best replies and reuse them in seconds Tags and Labels — organize tickets for routing and reporting Custom Fields — collect structured info per ticket: dropdowns, text, toggles Snooze Conversations — set a reminder: “follow up tomorrow at 3pm” Schedule Reply — write now, send later Undo Send — 5–30 second window to cancel a reply before it goes out Split Conversations — break one ticket into two when topics diverge Merge and Bulk Actions — merge duplicates, bulk-assign, bulk-close Each inbox is fully independent. Keep sales, billing, and technical support completely separate. 💬 Live Chat for WordPress & WooCommerce ThriveDesk’s live chat widget installs on any WordPress site or WooCommerce store in minutes. No coding needed. Multiple agents can help one customer at the same time Shareable chat links — hand off a conversation without starting over Custom contact form fields — collect the right info before chat begins Audio notifications — agents never miss a new chat Firebase push notifications — reliable alerts across multiple agents Works on all devices — fully mobile-responsive Drag-and-drop file attachments — customers can share screenshots in chat Agents see full conversation history and customer details in the chat panel. WooCommerce stores also see the customer’s order history — right there. 📚 Knowledge Base — Help Customers Help Themselves A good knowledge base reduces support tickets by up to 70%. ThriveDesk’s knowledge base is fast to build and easy to keep current. What you can build: A public help center with your own domain and branding Internal docs for your support team In-app help embedded in your live chat widget WPPortal — a full help center on any WordPress page The editor makes writing fast: AI-assisted editing — write docs 3x faster Toggle blocks — collapsible sections for long articles Stepper blocks — numbered steps for tutorials Media manager — add images and videos to any article Drag-and-drop ordering and nested categories Autosave with version history — never lose your work The search is AI-powered. It understands what a customer means, not just what they typed. Someone searching “can’t log in” finds your password reset article — even if it’s not titled that way. 🤖 AI Customer Support — Honest and Effective ThriveDesk’s AI assistant, NEO, learns from your own knowledge base, documents, and website. It handles common questions automatically so your team can focus on harder ones. NEO can: Auto-reply to customer questions on its own Suggest draft replies for agents to review Tag and prioritize incoming tickets automatically Hand off to a human agent with full context preserved Update instantly when you add new training content AI Copilot helps your human agents too: Summarizes long threads in seconds Generates a full draft reply from conversation history Suggests next steps without being asked We’re upfront about AI performance. In the first few months, resolution rates are typically 20–45%. With a well-trained setup, ThriveDesk AI can handle up to 90% of first-tier requests. But we’ll never claim AI solves everything — it supports your team, it doesn’t replace them. Powered By AI, Support By Human. That’s the right balance. ⚙️ Automation — Let the Routine Run Itself Set up simple rules and let ThriveDesk handle the repetitive work. No code. Just if/then logic. It’s especially useful for ecommerce support — where refund requests, shipping questions, and order emails follow the same patterns every day. What you can automate: Routing — send tickets to the right team based on content or custom fields Tagging — auto-tag refund, billing, and shipping tickets by keyword Assignment — assign tickets by rules or round-robin Escalation — flag tickets that haven’t been answered after a set time Notifications — alert a senior agent when a VIP customer writes in SLA tracking — set and enforce response time targets Examples your team can use today: Subject contains “refund” → tag Billing → assign to Billing team Email matches VIP list → add note → assign to senior agent No reply in 4 hours → tag Urgent → notify team lead Contact form = “Subscription” → route to Subscription team Order status email detected → tag → move to Order Updates folder 📊 Reporting — See What’s Actually Happening Stop guessing. ThriveDesk’s dashboards show you how your support team is doing. Four dashboards: Conversations Dashboard — volume, open vs. closed, trends over time Happiness Dashboard — CSAT scores and satisfaction trends Leaderboard Dashboard — agent performance, response times, resolution rates Company Dashboard — team results measured against your goals Your CSAT score is shareable. Display it as a badge on your website to build trust with new customers. 🔌 SmartApp — Bring Your Own Data Every business has unique data. SmartApp is a no-code drag-and-drop builder that connects ThriveDesk to any external API. Pull in CRM records, subscription data, billing history — whatever your agents need — right into the ticket view. No more switching tools. 📱 Mobile Apps — Support from Anywhere iOS App (v2.0): Redesigned ticket list for fast triage Quick Action Bar — assign, tag, change status, or reply in one tap Full conversation history while you compose Android App: View, reply, and forward tickets @Mention teammates in notes Swipe actions for quick ticket management Live chat support Dark mode Real-time updates via WebSocket 🔗 Integrations Built for WordPress ThriveDesk connects with the tools WordPress and WooCommerce businesses already use. E-Commerce & Payments WooCommerce — Orders, refunds, subscriptions, and customer history — all inside tickets Easy Digital Downloads (EDD) — Digital product purchase history in every ticket SureCart — All-in-one digital product platform data Freemius — Real-time customer and license data Stripe — Customer billing details and transaction history Paddle — Subscription status, billing dates, and payment methods Developer Integrations API & Webhooks — Build custom integrations (Plus plan and above) SmartApp — Connect any external API via drag-and-drop — no code needed GitHub — See repo names, issue titles, and status inside tickets WordPress Forms — Works with any WordPress form builder for ticket creation 🔒 The WordPress Plugin — Fast, Lightweight, GDPR-Ready The ThriveDesk plugin is small and fast. It adds no extra database queries and won’t slow down your site. Setup takes under 5 minutes. What’s included: WPPortal — embed your help center on any WordPress page or WooCommerce My Account page using a shortcode Live chat widget — add chat to your site in minutes Form builder support — connect any WordPress contact form to create tickets automatically GDPR-compliant — nonce verification and secure form handling built in Auto-cache clearing — settings updates clear the cache on their own Works with any WordPress theme. No page builder required. 🚚 Free Migration — Switching Is Easy Already on Zendesk or Help Scout? We’ll move everything over for free. From Zendesk — all conversations, contacts, and history fully preserved From Help Scout — full 1:1 migration with conditions matched Zero data loss. Our team handles it. No extra charge. 💬 What ThriveDesk Customers Say “Many businesses think only big companies offer premium support tools. We found ThriveDesk and it’s been a game changer.” — Mohammad Zannatun Nime, Support Executive, Themesgrove Switched from Help Scout. Saved $4,200 per year. “We needed to serve our premium customers first. ThriveDesk made that possible.” — Mehedi Hasan, CEO, Themefisher Switched from Zendesk. Increased sales with customer prioritization. ❓ Frequently Asked Questions Does ThriveDesk slow down my WordPress site? No. The plugin is lightweight — no extra database queries, no render-blocking scripts. Your site speed stays the same. Does ThriveDesk store WooCommerce customer data? No. WooCommerce data syncs via API and is cached locally. It’s never stored permanently on ThriveDesk servers. Can I manage WooCommerce subscriptions from ThriveDesk? Yes. Agents can view subscription status, billing dates, and plan details — and modify or cancel subscriptions right from the ticket. Can I embed a support portal in my WooCommerce My Account page? Yes. WPPortal adds a full support portal — ticket history, knowledge base, and new ticket form — to any WordPress page. No coding needed. Can I use ThriveDesk with Easy Digital Downloads? Yes. ThriveDesk shows EDD purchase history in real-time inside every ticket. Your agents know what the customer bought before they reply. What happens to my data when I migrate from Help Scout or Zendesk? Nothing is lost. All conversations, contacts, and ticket history are fully preserved. Migration is free and our team handles it. Does ThriveDesk work with other tools? Yes. ThriveDesk connects with Stripe, Paddle, SureCart, Freemius, EDD, and GitHub. Plus plan and above includes full API and webhook access. How does the AI work? NEO is trained on your knowledge base, documents, and website. It can auto-reply, suggest drafts, and classify tickets. New content takes effect instantly — no delay. What is the realistic AI resolution rate? In the first months: 20–45%. Fully trained, ThriveDesk AI can handle up to 90% of first-tier requests. Deflected by AI is not the same as resolved by AI — and we’ll always be honest about that. Is ThriveDesk GDPR-compliant? Yes. The plugin uses nonce verification and secure form handling. ThriveDesk is GDPR-ready. Do you offer a free trial? Yes — 7 days, no credit card required. Can I test the AI before going live? Yes. The AI Playground lets you test NEO’s replies and refine them before turning on auto-reply for customers. Does ThriveDesk work with my WordPress theme? Yes. ThriveDesk works with any theme that follows WordPress standards. No page builder needed. What is the best help desk plugin for WordPress? ThriveDesk is built specifically for WordPress and WooCommerce — not ported from a generic tool. It combines a shared inbox, ticketing system, live chat, AI support, and a knowledge base in one plugin. For WooCommerce stores, it’s the only help desk with native order management, refunds, and subscriptions built directly into the ticket view. Can I use ThriveDesk as a ticketing system? Yes. Every email, live chat, or contact form creates a trackable support ticket. Agents can assign, tag, prioritize, snooze, and resolve tickets. Automation routes them to the right team automatically. Does ThriveDesk support email ticketing? Yes. Connect your support email and every message becomes a ticket in your shared inbox. Canned responses speed up replies. Automation handles routing. No manual forwarding needed. Is ThriveDesk a good Zendesk alternative for WordPress? Yes — and it’s 45% cheaper. Migration from Zendesk is free and preserves everything. ThriveDesk is built for WordPress and WooCommerce, so you get ecommerce features that Zendesk can’t match without expensive add-ons. Is ThriveDesk a Help Scout alternative? Yes. Customers save up to $4,200 per year switching from Help Scout. …