teleCast vs LiveChat – Live Chat Plugin for WP Websites

teleCast connects your Telegram group to your WordPress website, turning it into a live chat system (aka “widget”) your visitors can use directly from any page where you place our shortcode. IMPORTANT This plugin requires an account at thesaasfactory.net to function. There is a one-time registration fee of USD15.00 to onboard. If you wish to use the translation option then you will also need to top up translation credit once an initial 50000 characters have been used for evaluation/testing. Pre-purchase of 1M (one million) characters costs USD25.00. The plugin loads the teleCast widget JavaScript from thesaasfactory.net servers, and all chat messages are relayed through the teleCast service to enable real-time communication between your website and Telegram. Our translation services are powered by DeepL Pro. Available languages therefore match those available from DeepL. Live demo normally available at https://demo.thesaasfactory.net – please contact demo@thesaasfactory.net if you would like to share your Telegram handle and join the demo group. How it works Visitors send messages through the widget on your WordPress site Messages are transmitted to thesaasfactory.net servers via WebSocket connection thesaasfactory.net relays messages to your Telegram group Replies from your Telegram group follow the same path back to your website visitors Messages are translated in both directions when visitors use a different language than your group Messages flow in both directions — visitors on your site chat with your Telegram group in real time. No page reloads, no polling delays. teleCast uses a persistent WebSocket connection for instant delivery and harnesses the power of Telegram bots to place/read messages in the group. Key features Telegram bridge — your Telegram group becomes your chat backend. Manage conversations from any device using the Telegram app you already use and know. Real-time, bi-directional — messages from your Telegram group appear almost instantly in the widget, and visitor messages appear in your group. Multilingual translation — teleCast includes English and your choice of a second language. Messages are automatically translated in both directions so visitors and group members can communicate naturally in their own language. Powered by DeepL Pro. Shadow DOM isolation — the widget is fully isolated from your theme’s CSS. It looks great on any site without style conflicts but may be further customized if desired. Light and dark themes are configured with a simple attribute but more options are available for precise styling. Simple shortcode — add [telecast token="YOUR_TOKEN" channel="your-channel"] to any page or post. No jQuery, no dependencies — a single lightweight vanilla JS file. Service requirements Create a Telegram bot via @BotFather and add it to your group as an admin. Register for an account at thesaasfactory.net and create a teleCast channel. Add the [telecast] shortcode to any page with your token and channel slug. Translation credits are managed via your account at thesaasfactory.net. Recognising that some phrases are used repeatedly in chat sessions, we cache translations and try to match our cache first. All such matches are free, credits are only consumed when fresh translation is required. External Services This plugin requires and relies on the teleCast service hosted at thesaasfactory.net to function. What data is transmitted: When you use this plugin, the following data is sent to thesaasfactory.net: Chat messages — All messages sent by website visitors through the widget are transmitted to thesaasfactory.net servers, which relay them to your Telegram group. Replies from your Telegram group are transmitted through thesaasfactory.net back to your website visitors. Visitor display names — The display name entered by visitors when they start chatting is transmitted to identify the sender in your Telegram group. Translation requests — When messages need translation (visitor language differs from group language), the message content is sent to thesaasfactory.net for translation via DeepL Pro before being relayed. WebSocket connections — The widget establishes a persistent WebSocket connection to wss://ws.thesaasfactory.net for real-time message delivery. * Widget JavaScript — The plugin loads the teleCast widget JavaScript file from https://thesaasfactory.net/telecast/assets/telecast.js on every page where the shortcode is used. When data is sent: – When a visitor opens a page containing the [telecast] shortcode (widget JavaScript loads) – When a visitor enters their name and starts chatting (WebSocket connection establishes) – Every time a message is sent or received (messages are relayed through the service) – When messages require translation (sent to DeepL Pro via thesaasfactory.net) Service information: – Service provider: the SaaS factory (thesaasfactory.net) – Terms of Service: https://thesaasfactory.net/terms.php – Privacy Policy: https://thesaasfactory.net/privacy.php By using this plugin, you acknowledge that chat messages and visitor display names will be transmitted through thesaasfactory.net servers to enable the Telegram bridge functionality. Messages are encrypted in transit but are processed by the service to enable translation and relay to Telegram.

Want to communicate with visitors while they’re browsing your site? With the LiveChat plugin for WordPress, you can add a live chat widget that lets you connect with customers in real time, answer questions instantly, and offer top-notch customer support. You can also use the chat widget to send personalized messages, collect leads, or act as a contact form when you’re offline. It’s the best live chat and AI customer support plugin for WordPress websites. Whether you run a blog, online store, or service business, live chat software helps you: Connect with customers instantly. Improve customer satisfaction scores. Capture more leads and close more sales. LiveChat is designed for WordPress users who want to offer fast, professional support — without adding friction to the user experience. 🧑‍💻 Feature-rich WordPress live chat widget 💬 LiveChat + ChatBot (AI-powered) — Combine human support with automation. Use AI chatbots to handle FAQs instantly and transfer complex cases to your live customer support team. 🧲 Lead capture — Don’t miss a lead. Capture messages when you’re offline using the chat widget as a contact form. Every message is stored safely for follow-up. 📊 Website visitor tracking — Track visitors in real time. See what pages they viewed, where they came from, and what products they’re browsing. Spot high-intent leads instantly. 🎯 Targeted messages & smart triggers — Send personalized messages or chat invitations based on user behavior. Greet returning visitors or engage users browsing your pricing or checkout pages. 🛍️ Built for ecommerce — Boost sales with access to cart contents for upsell and cross-sell opportunities, cart recovery messages, and proactive support on WooCommerce and other ecommerce platforms. 📋 Customer profiles & CRM integration — Access detailed visitor profiles with past chat history, location, and behavior. Sync with your CRM to personalize support and drive conversions. ⚡ Quick replies — Save time with ready-made answers to common questions. Agents can respond in seconds using shortcuts. 📬 LiveChat + HelpDesk integration — Connect LiveChat with HelpDesk to manage live chat, email, and tickets in one place. Streamline your customer support workflow by turning conversations into tickets and tracking them from start to resolution, without switching tools. 👀 Message sneak peek — See what your customers are typing in real time before they hit send. It helps you prepare faster responses and reduce resolution time. 🌐 Multisite support — Add LiveChat to multiple WordPress sites without extra charges. Customize the widget per page or keep it consistent across your network. 📱 Mobile-ready support — Use the LiveChat mobile app on iOS and Android to chat with customers on the go. Perfect for remote teams or when you need to step away from your desk. 📈 Reports, goals & analytics — Measure performance with detailed reports. Track sales, chat satisfaction, and response times to optimize support and conversions. 🎨 Full widget customization — Match your brand perfectly. Change colors, greetings, widget placement, and behavior on both desktop and mobile. 📬 Messaging channel integrations — Manage chats from Facebook Messenger, WhatsApp, Instagram, SMS, and your website in one unified inbox. 👥 Team management & roles — Organize agents into groups (sales, support, billing) and assign custom roles with permissions. Ideal for growing support teams. 🔐 Security & access controls — Protect customer data with 2-step verification, visitor banning, and permission-based access for agents and admins. 🤖 AI-powered features 🧠 AI-powered reply suggestions — Connect LiveChat with your knowledge base to automatically generate accurate, on-brand responses. Ensure your team provides consistent answers with less effort. Perfect for scaling customer support with AI bot. 📄 Chat summaries — No time to read full transcripts? Get an instant AI-generated summary of every conversation so you can catch up on key points and follow up faster. 📊 Weekly insights & trends — See what your customers are asking and fast. Get a weekly digest that highlights the most common questions from your LiveChat conversations. Great for improving your FAQ content and support workflows. ✍️ AI text enhancement — Write replies faster and smarter. Use AI to expand, rephrase, summarize, or adjust the tone of any message, whether you want to sound friendlier, more formal, or more concise. 🏷️ Smart tag suggestions — Save time with automatic chat tagging. LiveChat suggests relevant tags based on the conversation, helping you stay organized without manually labeling each chat. 🖥️ LiveChat for WordPress website LiveChat is fully compatible with the most popular WordPress page builders, including Elementor, Divi, Beaver Builder, and the default WordPress Block Editor. You can easily place the chat widget anywhere on your site — no coding required. It also works seamlessly with any WordPress theme or template without needing custom modifications. Whether you’re using a free theme or a custom-built design, LiveChat blends in perfectly. Running an ecommerce store? LiveChat integrates with major platforms like WooCommerce, BigCommerce for WordPress, and Ecwid, making it easy to support and convert shoppers in real time. 🛠️ Easy to customize and extend LiveChat is built to grow with your business. You can customize the chat widget to match your brand and extend its functionality with powerful integrations. Easily connect LiveChat to your favorite tools for email marketing, CRM, and social messaging. Popular integrations include: HubSpot CRM, Salesforce, Zendesk. WhatsApp, Facebook Messenger, Instagram. Mailchimp, Google Analytics, Slack, and more. Whether you’re managing customer relationships, sending newsletters, or chatting across platforms, LiveChat helps you keep everything in sync. 💬 How LiveChat works After you install and activate the LiveChat plugin on your WordPress site, you’ll be prompted to sign in to your existing LiveChat account or create a new one. If you’re new to LiveChat, setup only takes a minute — and a free trial is available, so you can get started without a credit card. Once connected, simply log in using any of the LiveChat apps: Web app (browser-based). Desktop app (Windows/macOS). Mobile app (iOS or Android). The chat widget will automatically appear on your WordPress site. You can now: Customize its look and behavior. Set up automated greetings. Start chatting with visitors in real time. Need help getting started? 👉 LiveChat Getting Started Guide 🗒️ Notes 🌍 Localization support LiveChat — the WordPress live chat plugin — is fully translation-ready. You can easily translate it into any language using the WordPress community tools at translate.wordpress.org. Whether your customers speak Spanish, German, French, or any other language, you can offer a seamless multilingual chat experience. 🤝 Partner with LiveChat Are you a developer or agency looking to offer live chat solutions for clients? You can open a LiveChat account on behalf of your customers and add real-time support to their websites. Join our Partner Program to earn recurring revenue while expanding your service offering. 🗣️ Testimonials With LiveChat, we are able to answer questions far more quickly and seamlessly so we can help customers make better product choices for their projects. (read more) Deanna Varble, Pioneer Millworks Since installing LiveChat on our website in March 2020, sales made thanks to online consultations constitute 1.7% of the company’s profits in the digital channel. (read more) Milena Wojewoda, Sephora 📑 Documentation and support Need help setting up or using the LiveChat plugin for WordPress? We’ve got you covered: 📘 Installation & setup guide — Follow our step-by-step help center article to learn how to install and configure LiveChat on your WordPress website. 💬 Live support — Chat with our team directly on the WordPress integration page for real-time assistance. 🌐 LiveChat website — Explore all plugin features, FAQs, chatbot tools, and use cases on our website. 🏢 LiveChat for enterprise – Need a scalable customer service solution for high-volume support? Learn how LiveChat for Enterprise helps large businesses improve customer engagement and team performance. 🛠 Plugin support forum — Have a question or issue? Post a thread in the WordPress.org support forum, and we’ll respond as soon as possible. 🏢 About us Text provides modern tools for managing business communication, generating leads, and delivering exceptional customer support — anytime, anywhere. Our product suite includes: LiveChat — real-time messaging for sales and support. ChatBot — AI-powered automation and chatbot agents. HelpDesk — help desk software with ticketing and email support. KnowledgeBase — self-service documentation. OpenWidget — a customer service widget creator tool. Trusted by over 35,000+ businesses across 150+ countries, our tools are used by companies of all sizes — from startups to Fortune 500 brands like PayPal, IKEA, Allstate, and Capital One. 📰Press & brand assets Writing about Text or our products? Visit the Text Press Office to download our logo, product screenshots, and official brand guidelines.