Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button vs Team Messenger

Buttonizer is a powerful platform with Live Chat, AI Chatbots, and Real-Time Visitor Monitoring! In addition to chat features, you can create Call, Email, SMS, & Contact buttons to increase conversions. Supports WhatsApp, Messenger, Live Chat, and 40+ other actions. Fully integrated live chat widget to boost sales A.I. ChatGPT Chatbots to automate customer support Choose from over 40 click actions and chat buttons Build unlimited floating buttons or interactive sticky menus (see screenshots below) Popup Library with dozens of professionally designed marketing popups Watch the video below to see how easy it is to add the power of Live Chat and AI Chatbots to your website: Live Chat, Chatbots, and Popups via Formilla Buttonizer accounts get Formilla accounts integrated automatically. Both products are managed by the same team, so that means you get access to awesome features such as: Unlimited Live Chats (free): Chat with your visitors while they’re on your website with our embedded widget; no need to send users to another browser tab! Mobile Apps for iPhone, iPad, and Android Devices (free): Chat via your mobile device or tablet by using our iPhone/iPad or Android apps! Desktop Apps for Windows & Mac machines (free): Chat via our dedicated desktop apps instead of our web dashboard to get online even faster. Custom Branding, Colors, & Themes (free): Customize your chat widgets to match your site’s brand. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat! Multi-Language Support and Custom Text (free): Customize the text of your chat button/widget in any language of your choice! Easily customize the English text or modify it to read in Spanish, Portuguese, Italian, French, Polish, Chinese, Indonesian, and many more! Popup Library (free with tiered limits): Popup Library with dozens of professionally designed marketing popups. Multiple display types including lightbox/modals, corner widgets, and website bars. Announce a special sale, offer a coupon code, or market virtually anything to your visitors. Real-time Visitor Monitoring: See the number of active visitors on your website in real-time, and initiate live chats with them. View the visitor’s country, recently viewed web pages, referring site (e.g. did they come from a Google search, etc.), are they new vs. returning, IP address, OS in use (Windows, Mac, iOS, Android, etc.), browser, and more. Live Chat visitor monitoring is a paid feature and comes with our Premium package. A.I. Chatbots: A.I. Chatbots leverage ChatGPT’s incredible Artificial Intelligence technology to dramatically reduce support time. Chatbots can automatically respond to common visitor questions around the clock (paid feature add-on). Check out our ChatGPT Chatbots tutorial to learn more. Custom Chatbots: Chatbots work around the clock to automatically qualify leads, book meetings, and provide information about your products or services to customers, even without having to chat with a live person! Chatbots can be added to any Premium package as a paid feature add-on. Check out our Custom Chatbots tutorial to learn more. Proactive Chat: Enable proactive chat to trigger automatically after a defined number of seconds (Premium packages). You can also configure a chatbot to do the same, with even more control over the user flow. For example, a chatbot can proactively popup to engage visitors and qualify them as leads before speaking with a live agent. This works with multiple types of custom chatbots you can create for your business. Mobile Ready Chat Widget: Live Chat widget has a responsive design that adapts to smartphones of any size. Smart Messages: Automatically display custom messages to your visitors in various scenarios (Premium packages). Canned (Saved) Replies: Use simple shortcuts to access saved replies to quickly respond to customers. Premium plans allow for unlimited Canned Replies and our free chat package allows for up to 5. File Sharing: Allow site visitors and agents to securely share files during a chat (Professional package). User/Agent is Typing a Message…: Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes live chat more enjoyable. Desktop Notifications: Make sure you don’t miss any chats by enabling notifications to see an alert box every time you receive a chat. Chat Broadcast: With Chat Broadcast, all your online chat agents are notified of an incoming chat and can accept or decline the chat based on their availability. Chat Transfer: Transfer a chat back and forth with other online chat agents. Advanced Customization: Formilla Live Chat software gives you the ability to customize the live chat button and location down to the pixel via Custom CSS (Premium packages). Pre-chat Fields: Before visitors start a chat, require them to provide their contact info first. Contacts Management: We’ll store your contacts in Formilla whenever you have a conversation, or receive one while offline. Multiple Agents: Our Premium package starts with one live chat agent, and you can add additional live chat agents to support incoming conversations. Offline Chats: Formilla Live Chat software automatically displays as an offline version of the chat box on your site when you’re unavailable to livechat. Integrate with hundreds of apps using Zapier: Automatically post livechat transcripts to other apps via Zapier (e.g. Mailchimp, Salesforce, Pipedrive, Zendesk, etc.). Premium package option. Conversation History: Search for a prior chat and assign it to another user of your Formilla Live Chat account. Export Email Data: Formilla Live Chat software allows you to export your customers’ email addresses. Visitor Technical Info: View visitor technical info during a live chat such as operating system, browser, screen resolution, etc. WhatsApp Chat, Business and 40+ click to chat channels 💬 Buttonizer is specially designed in creating easy, smart floating chat buttons. You can connect your visitors with WhatsApp or WhatsApp Business with ease. You can even create a WhatsApp Popup, work with multiple WhatsApp phone numbers (agents), manage opening and closing times and use page rules. 📱 Mobile: Navigates to WhatsApp Mobile App. 💻 Desktop: Navigates to WhatsApp Desktop App / Web WhatsApp page(web.whatsapp.com) Click-to-Chat Options 🚀 WhatsApp Chat. Add your phone number and set a custom text message that your web visitors can send to you. Integrates with WhatsApp business WhatsApp Chat Widget Click to Call Click to Email Click to SMS Web URL Click to Chat Formilla Chat Widget (directly integrated into new accounts) Facebook Messenger Chat Widget (with popup) WhatsApp Chat Widget (with popup) X (Twitter) Direct Message Slack Microsoft Teams Snapchat Signal LINE Telegram WeChat Viber Zalo Join Signal group Browser share menu Social Sharing buttons Facebook X (Twitter) Instagram TikTok WhatsApp LinkedIn Pinterest Email VKontakte Waze Line Behance Open pop-up Formilla Popups (directly integrated into new accounts) Poptin Elementor Popup Popup Maker WP Popups Scroll options Scroll to section Back to top Scroll to bottom Previous page Google Maps Button (route navigation) Download PDF Button Print page Copy page URL Contact form Contact form Webhook support (PRO) Iframe Widget (PRO) Add custom JavaScript code (PRO) WhatsApp Chat Popup You can use WhatsApp as a regular chat button, but you can also add the WhatsApp pop up and let your visitors start the conversation while the visitors are on your website. You can also easily integrate with WhatsApp Business or your regular WhatsApp account. Once the visitors click on the send button, they’ll be redirected to WhatsApp to continue the conversation there. Filter your buttons (show or hide on devices, different pages, during certain hours, etc.) Show/hide button on desktop or mobile devices Show/hide when page rules are true (PRO): Select single page Select categories / tags When URL contains … Show/hide when the user has a specific role Show/hide on a custom time schedule (PRO) Choose the start and end date (optional) Select the days of the week Select at what time the button is visible or hidden for each day of the week Exclude dates So many features! Track all your click actions in Google Analytics Import extra font-awesome libraries Drag and drop your buttons on the UI Auto save and revert changes Show buttons on scroll Show buttons after X seconds Add an unlimited number of positions Example use cases for Buttonizer The Buttonizer advantage. Buttonizer gives you the ability to manage different chat options at the same time. Each visitor is unique, and has a different communication preference. When you let your visitors chat with you using chat apps like Facebook Messenger, WhatsApp, Viber, Telegram, etc, they have the freedom of chatting with you however they prefer, which increases engagement with your website. Launch your favorite live chat. While Formilla Live Chat comes directly integrated, you can use JavaScript as one of your click actions to launch any other live chat product such as Hubspot, Tawk.to, Tidio, Chatra, Zoho, Zendesk, LiveChat, Crisp, Intercom and JivoChat. Connect with your visitors on WhatsApp Business. Connect WhatsApp Business to your site. Your visitors can start chatting with you on WhatsApp Business. Setup different floating buttons on mobile and desktop. Show different chat buttons depending on the device where your visitor is using. Like show a call now and WhatsApp button on mobile and a contact form, email and url on desktop. Add Click-to-call button. Show a phone icon and let your visitors click to call you. You can show different local phone numbers based on page URL or available days and hours. Show different action buttons for different pages. You can use this feature to show separate widgets for different products on your website, show different buttons based on URL for WPML or multi-language sites, display different channels for your landing pages, and more. Example use cases for Live Chat There are many reasons why you could be interested in adding a live chat feature to your site. Most commonly, site owners are looking to chat in real-time with visitors in order to offer better customer service or to generate sales. Live Chat for Customer Service Data from Shopify shows “businesses that respond to a customer’s chat within five minutes are 69% more likely to get a sale.” Customers don’t like hunting around for information or waiting for responses, and live chat offers the best experience. A live chat agent can chat directly with a customer, which leads to increased customer satisfaction. One of the benefits of live chat is the ability to learn directly from customers. Chatting with a customer who came to your site looking to solve a problem gives you valuable insight into how users interact with your website. Live chat also helps keep customer interactions on-site, rather than having customers take complaints publicly. Live Chat for Marketing Live chat can help in multiple ways throughout the purchase funnel for your business. A skilled marketer communicating to site visitors via a live chat widget can provide great opportunities to educate and engage potential customers. A live chat widget is an effective way to increase your visitor-to-lead conversion rate. By engaging potential customers right away, you’re reducing the number of visitors who “bounce” off your site. And you can also use live chat to pre-qualify leads, determining a visitor’s actual interest level in what you have to offer. Live Chat for Sales Using live chat to help convert site visitors into customers is often referred to as “conversational sales.” Your live chat sales team can help visitors find products or services they are looking for, nurture leads, and answer questions to offer a smooth experience. Live chat is also a great opportunity for a sales agent to schedule a product demo. Agents can also encourage customers to share their contact information during the chat in order to follow-up in the future. Read more about live chat use cases on our blog. How can chatbots help businesses? The use cases for chatbots are varied, but can be broadly categorized into customer service, marketing, and sales tasks. Automated chatbots can staff the chat feature on your site when live chat agents aren’t available. This makes chatbots an efficient solution for handling common sales and support tasks, while freeing up your team to handle more complex inquiries. For example, you can configure multiple chatbots across your website based on key landing pages, learn where visitors are in the sales process by asking them questions, and perform specific actions based on visitor actions. Some popular chatbot use cases include: Triage: A chatbot can greet site visitors and ask them to choose from several pre-defined answer buttons to guide them down a given path, similar to an automated phone system. For example, the bot can show options such as ‘I’m new & want to learn more’, ‘Track my order’, ‘Change my password’, ‘Technical help’, along with ‘Other’ if nothing matches the reason for their visit, along with a multitude of other button options based on your business needs. Lead Qualification: To collect contact information from site visitors and ask additional qualifying questions to determine the size of the opportunity, gauge the customer’s interest and where they are at in the buying cycle, or route them right to your sales team or even book a demo on your calendar. Scheduling: With the Calendly scheduling feature, a chatbot can be configured to display your Calendly calendar directly inside the live chat widget for the visitor to choose from any available dates and times for a demo or phone consultation. Frequently Asked Questions: A menu-based chatbot to answer frequently asked questions from visitors. For example, let’s say you have an event coming up and configure a chatbot with pre-defined buttons the visitor can choose from such as ticket costs, directions, schedule, nearby hotels, and more. ChatGPT Chatbot: A ChatGPT Bot dramatically reduces support time by automatically responding to visitor questions at any time — day or night — using the power of ChatGPT’s Artificial Intelligence. A ChatGPT Bot is different from the other bot types since it allows visitors to enter a free-form question, and replies with the most relevant answer based on how it has been trained over time. Need support or have a question? Check our Community and our knowledge base! Would you like private support? [Create a private support …

Team Messenger is a WordPress plugin that adds secure, real-time messaging for logged-in users. It includes one-to-one chats, group rooms, optional end-to-end encryption for private threads, media uploads with administrator-controlled policies, presence, notification badges, pinned messages, and dedicated interfaces on both the public site and in wp-admin. Technical details and changelog notes may be published on the plugin support page or in the documentation as they are updated. English — Numbered feature list Real-time direct messaging between logged-in WordPress users over the REST API (team_messenger/v1), including pagination for message history. Optional end-to-end encryption (E2E) for direct messages: clients can exchange messages flagged as encrypted, and public keys are stored per user through dedicated REST endpoints (/keys). Group chats remain readable on the server (plaintext on the server side). Full group-chat lifecycle: create, read, update, and delete groups; set a name, description, and group avatar; list members; add or remove members; and promote or demote roles with a PATCH request on members. Rich media in chats: image, video, and audio attachments, plus optional voice messages recorded in the browser (MediaRecorder, typically WebM/WebA) with server-side MIME handling for reliable uploads. Two upload contexts on /media/upload: chat for conversation attachments and avatar for group profile images. Each context has independent size and format rules, which the server enforces. Administrator-configurable media policy: separate maximum file sizes for chat (0.1–100 MB) and group avatars (0.1–50 MB); toggles for allowed chat categories (image / video / audio) and allowed avatar formats (for example JPEG, PNG, GIF, WebP). Limits are sent to the client as hints; the server performs the final validation. Flexible storage for uploaded files: attachments can live in the WordPress Media Library or in a plugin-protected directory (.htaccess where applicable). Private-path files are downloaded through an authenticated /media/download/{file} request. “Saved messages” (self-chat): a personal notebook thread in which the current user is both sides, for notes and files. Recent conversations: when no search query is sent, the user list prioritizes people you have messaged recently and does not expose the entire user directory. Privacy-conscious user search: at least three characters are required, and the number of results is capped. Presence (online / last seen): clients send a throttled heartbeat to POST /presence. The last_seen and is_online fields appear in user lists only when the viewer has shared direct-message history with that user or shares a group (privacy-preserving). Notifications: GET /notifications/counts returns separate counts and text previews for new personal and group activity since the last acknowledgment. POST /notifications/ack accepts a scope of all, personal, or group. WordPress admin bar integration: when the toolbar is visible, separate nodes show personal and group chat badges. Dropdowns load preview snippets (periodic polling) and allow clearing notifications by scope. Non-administrators link to the site home; users with manage_options can open the full messenger screen. Dashboard widgets (administrators): two WordPress Dashboard widgets—personal (1:1) and group—provide inline chat with the same REST capabilities as the main messenger (including pins and upload limits). They are visible only to users with manage_options who have not disabled admin chat. Pinned messages: one pin per direct thread (stored in team_messenger_direct_pins) and one per group (pinned_message_id). You can pin or unpin from the floating widget, [team_messenger_web_chat], the admin messenger, and the dashboard widgets. A pinned strip shows a snippet and scrolls to the message. Pins are cleared if the underlying message is deleted. Read state: opening a direct thread marks incoming messages from the partner as read (is_read). For groups, per-user last-read timestamps sync when the thread is opened. Your own outgoing group messages can show read receipts (“sent” vs “read”) when all other members have caught up. Message lifecycle: edit or soft-delete your own messages in direct and group threads (the API supports edit and delete on owned messages). Data retention: a daily scheduled event permanently removes soft-deleted direct and group messages whose deleted_at is older than 30 days (GDPR-oriented housekeeping). Multiple surfaces: a floating chat widget on the front end; a full-page [team_messenger_web_chat] shortcode with configurable HTML fallback for guests; a dedicated admin “Messenger” screen; an optional floating FAB on all wp-admin screens (toggle in settings, respects the per-user “hide admin chat” setting); admin bar badges; and two dashboard widgets for administrators. Customization in settings: primary accent color, widget corner placement, welcome text, shortcode guest content (visual/HTML editor), and a site-wide “show messenger on all wp-admin screens” option. Per-user preferences on the user profile: optionally hide front-end chat (widget and shortcode UI) and/or all wp-admin chat (floating messenger, full messenger page, admin bar nodes, and dashboard widgets). Shortcode pages show a short notice if frontend chat is disabled for that user. Abuse protection: rate limiting on sending messages and on creating groups, to reduce spam and overload. Internationalization: text domain team-messenger. Persian (fa_IR) and other translations can ship in the languages folder. English is the source language. فارسی — فهرست شماره‌دار امکانات ۱. پیام‌رسانی مستقیم (یک‌به‌یک) بین کاربران واردشدهٔ وردپرس از طریق REST API با فضای نام team_messenger/v1 و صفحه‌بندی تاریخچهٔ پیام. ۲. رمزنگاری سرتاسری اختیاری برای گفتگوی خصوصی: می‌توان پیام را با پرچم رمزشده ذخیره کرد؛ کلیدهای عمومی از طریق endpointهای /keys ذخیره و بازیابی می‌شوند. در گفتگوی گروهی، متن روی سرور به‌صورت متن عادی قابل پردازش است. ۳. چرخهٔ کامل مدیریت چت گروهی: ایجاد، ویرایش و حذف گروه؛ تنظیم نام، توضیحات و آواتار گروه؛ فهرست اعضا؛ افزودن یا حذف عضو؛ و تغییر نقش با PATCH روی عضو. ۴. رسانهٔ غنی در گفتگو: تصویر، ویدیو و صوت؛ پیام صوتی با ضبط در مرورگر (معمولاً WebM/WebA) و نرمال‌سازی MIME در سمت سرور. ۵. دو زمینهٔ آپلود در /media/upload: chat برای پیوست گفتگو و avatar برای تصویر پروفایل گروه؛ هر کدام سقف حجم و فرمت مستقل دارند و اعتبارسنجی نهایی در سرور انجام می‌شود. ۶. سیاست رسانه از پنل مدیر: حداکثر حجم جداگانه برای چت (۰٫۱ تا ۱۰۰ مگابایت) و آواتار گروه (۰٫۱ تا ۵۰ مگابایت)؛ امکان روشن یا خاموش کردن دسته‌های مجاز چت و فرمت‌های مجاز آواتار. اعداد به‌صورت راهنما به کلاینت ارسال می‌شوند و تصمیم نهایی با سرور است. ۷. ذخیره‌سازی انعطاف‌پذیر: فایل‌ها می‌توانند در کتابخانهٔ رسانهٔ وردپرس یا در پوشهٔ محافظت‌شدهٔ افزونه (با .htaccess در صورت امکان) قرار بگیرند. برای مسیر اختصاصی، دانلود فقط از طریق /media/download/{file} و برای کاربر احراز هویت‌شده انجام می‌شود. ۸. «پیام‌های ذخیره‌شده» (چت با خود): فضای شخصی برای یادداشت و فایل که کاربر فعلی هر دو طرف گفتگو است. ۹. گفتگوهای اخیر: وقتی جستجویی ارسال نشده باشد، فهرست کاربران کسانی را در اولویت قرار می‌دهد که اخیراً با آن‌ها پیام رد و بدل کرده‌اید و کل دایرکتوری کاربران را نمایش نمی‌دهد. ۱۰. جستجوی کاربر با رعایت حریم خصوصی: حداقل سه کاراکتر لازم است و تعداد نتایج محدود است. ۱۱. حضور (آنلاین / آخرین فعالیت): کلاینت ضربان کنترل‌شده (throttled) به POST /presence می‌فرستد. فیلدهای last_seen و is_online فقط وقتی در فهرست کاربران دیده می‌شوند که بیننده سابقهٔ پیام خصوصی مشترک یا عضویت در یک گروه مشترک با آن کاربر داشته باشد. ۱۲. اعلان‌ها: GET /notifications/counts شمارنده و پیش‌نمایش متن فعالیت شخصی و گروهی را از زمان آخرین تأیید برمی‌گرداند. POST /notifications/ack محدودهٔ all، personal یا group را می‌پذیرد. ۱۳. یکپارچگی با نوار ابزار وردپرس: وقتی نوار ابزار نمایان است، دو گره جدا شمارندهٔ چت شخصی و گروهی را نشان می‌دهند. منوهای کشویی پیش‌نمایش را با polling دوره‌ای بارگذاری می‌کنند و امکان پاک‌سازی اعلان‌ها بر اساس محدوده را دارند. کاربران غیرمدیر به صفحهٔ خانه لینک می‌شوند؛ کاربران دارای manage_options می‌توانند به صفحهٔ کامل پیام‌رسان بروند. ۱۴. ویجت‌های پیشخوان (مدیران): دو ویجت جداگانه در پیشخوان وردپرس—گفتگوی شخصی (یک‌به‌یک) و گروهی—همان قابلیت‌های REST پیام‌رسان اصلی را دارند (از جمله پین و محدودیت آپلود). فقط برای کاربران دارای manage_options که چت مدیریت را غیرفعال نکرده‌اند نمایش داده می‌شوند. ۱۵. پیام پین‌شده: یک پین برای هر گفتگوی دونفره و یک پین برای هر گروه. پین و برداشتن پین از ویجت شناور، شورت‌کد [team_messenger_web_chat]، پیام‌رسان مدیریت و ویجت‌های پیشخوان امکان‌پذیر است. نوار پین تکه‌ای از متن را نشان می‌دهد و به پیام اسکرول می‌کند. اگر پیام اصلی حذف شود، پین نیز برداشته می‌شود. ۱۶. وضعیت خوانده‌شدن: با باز کردن گفتگوی خصوصی، پیام‌های ورودی طرف مقابل به‌صورت is_read علامت می‌خورند. در گروه، مهر زمانی آخرین بازدید هر کاربر همگام می‌شود. برای پیام‌های خروجی خودتان می‌توان رسید «همه خواندند» را وقتی سایر اعضا همگام شده‌اند نشان داد. ۱۷. چرخهٔ پیام: ویرایش یا حذف نرم پیام‌های خودتان در گفتگوی خصوصی و گروهی از طریق API. ۱۸. نگهداری داده: یک رویداد زمان‌بندی‌شدهٔ روزانه پیام‌های حذف‌شدهٔ نرم مستقیم و گروهی را که deleted_at آن‌ها قدیمی‌تر از ۳۰ روز است برای همیشه پاک می‌کند (خانه‌تکانی با رویکرد GDPR). ۱۹. چندین رابط: ویجت شناور در سایت؛ شورت‌کد تمام‌صفحهٔ [team_messenger_web_chat] با محتوای HTML قابل تنظیم برای مهمان؛ صفحهٔ اختصاصی «پیام‌رسان» در مدیریت؛ دکمهٔ شناور اختیاری در تمام صفحات wp-admin (تنظیم سراسری و احترام به خاموش بودن چت مدیریت برای هر کاربر)؛ نشان‌های نوار ابزار؛ و دو ویجت پیشخوان برای مدیران. ۲۰. شخصی‌سازی در تنظیمات: رنگ اصلی تأکید، محل گوشهٔ ویجت، متن خوش‌آمدگویی، محتوای مهمان شورت‌کد (ویرایشگر دیداری/HTML)، و گزینهٔ سراسری «نمایش پیام‌رسان در تمام صفحات wp-admin». ۲۱. ترجیحات هر کاربر در پروفایل: امکان پنهان کردن چت سایت (ویجت و رابط شورت‌کد) و/یا همهٔ چت wp-admin (پیام‌رسان شناور، صفحهٔ کامل پیام‌رسان، گره‌های نوار ابزار و ویجت‌های پیشخوان). اگر چت فرانت‌اند برای آن کاربر خاموش باشد، صفحهٔ شورت‌کد یک اعلان کوتاه نشان می‌دهد. ۲۲. محافظت در برابر سوءاستفاده: محدودیت نرخ ارسال پیام و ایجاد گروه برای کاهش هرزنامه و بار اضافی. ۲۳. چندزبانه: دامنهٔ متن team-messenger؛ ترجمه‌های فارسی (fa_IR) و سایر زبان‌ها می‌توانند از پوشهٔ languages عرضه شوند؛ زبان مبدأ متن‌ها انگلیسی است.