Tawk.To Live Chat vs RevCent Payments for WooCommerce

Free messaging app to monitor and chat with site visitors Gain insight Gain valuable insights when you monitor and chat with website visitors in real time. Increase conversions Greet new and returning visitors, help them through pain points, and message before they leave your page. Stay connected Stay connected anywhere and respond to your customers from your computer or mobile device. About tawk.to Live Chat The tawk.to Live Chat app makes it easy to monitor and chat with visitors on all your WordPress websites. Be there when they need you with unlimited messaging, ticketing and your own Knowledge Base — all 100% FREE. Compatible with all modern browsers, tawk.to was created in response to the growing need for businesses to respond in real time, with real people. Never lose another lead or sale again — tawk.to offers iOS, Android, Windows and Mac OSX apps to keep you connected wherever you go. Why use tawk.to? tawk.to’s live chat app integrates seamlessly with WordPress. More than 5 million companies use tawk.to to provide real time support and service to their customers. Save time and simplify — monitor and chat with visitors on multiple websites from a single dashboard interface Personalize greetings and share promos with Trigger messages based on your visitor’s location, past visits, page views, and more Easily share answers to FAQs and provide self-help to customers with your own Knowledge Base — included in your free account Create and assign tickets in a built-in support desk and ticketing system, making it easy to follow up and create outstanding customer experiences every time See our full list of features to learn more How much does this cost? tawk.to is completely free — there are no limits to the number of agents, chat volumes or sites you can add widgets to. Don’t have a tawk.to account? Create one for free here! Support tawk.to offers 24×7-365 live support, visit https://www.tawk.to and initiate a chat or send us an email at [email protected].

RevCent is the ecommerce operating layer behind your WooCommerce storefront. WooCommerce keeps running the shopping experience your customers know, while RevCent centralizes the business context behind every checkout: payments, customers, orders, products, visitor metadata, recovery activity, reporting, automation, and AI-ready history. The RevCent Payments plugin links your WooCommerce store to RevCent. Once connected, checkout and order activity can flow into RevCent so your store becomes part of a connected operating system instead of a standalone storefront. What RevCent Does for Your Store RevCent gives WooCommerce merchants a connected backend for the work that happens before, during, and after checkout. Payments and routing: manage gateways, payment profiles, saved cards, retries, refunds, disputes, and payment outcomes from RevCent. Revenue recovery: use payment intelligence, retry logic, AI Assistants, and AI Voice workflows to follow up on failed or abandoned checkout activity. Anti-fraud protection: help protect checkout activity from card testing, suspicious behavior, gateway noise, and chargeback risk. Customer and order management: centralize customers, orders, products, subscriptions, fulfillment context, notes, events, and support history. Tracking and attribution: connect first-party visitor data, URL parameters, campaigns, landing pages, conversions, refunds, and long-term customer value. Reporting and intelligence: view connected sales, customer, payment, product, campaign, and recovery data through RevCent reporting and dashboards. AI and automation: give AI tools the ecommerce context they need to answer questions, monitor changes, support customers, recover checkout issues, and trigger next steps. Built-in business tools: use customer groups, email templates, events, functions, portals, integrations, and automation tools inside RevCent. How This Plugin Fits This plugin is the WooCommerce connection for RevCent. It adds the RevCent payment gateway, passes checkout and order context to RevCent, supports classic checkout and WooCommerce Blocks checkout, declares compatibility with High-Performance Order Storage (HPOS), and includes optional first-party DNS tracking for attribution. Built for WooCommerce Stores Use this plugin if you already use RevCent, or if you want WooCommerce to remain your storefront while RevCent becomes the operating layer behind payments, recovery, tracking, reporting, AI, automation, and customer operations. After installing the plugin, enter your RevCent API key, third party shop ID, and campaign ID in WooCommerce payment settings. Use Cases 🤖 AI Voice Agent Use Cases for WooCommerce Inbound Customer Service Scenarios “Where’s my order?” – AI looks up WooCommerce order, provides shipping status and tracking “I need to return this” – AI processes return, generates return label, updates WooCommerce order “My payment failed” – AI collects new payment info and retries the WooCommerce order “Can I change my shipping address?” – AI updates WooCommerce order if not yet shipped “What’s your return policy?” – AI explains store policies clearly and professionally “I want to cancel my order” – AI cancels WooCommerce order and processes refund if needed Outbound Revenue Recovery Scenarios Abandoned Cart: “Hi John, you left a MacBook Pro in your cart. Can I help you complete your order?” Failed Payment: “Hi Sarah, your order for the dining set couldn’t process. Let’s try a different card.” Shipping Issues: “Hi Mike, your order is delayed due to weather. We’re upgrading you to express shipping free.” Subscription Renewal: “Hi Lisa, your monthly subscription renews tomorrow but your card expires this month.” Win-back Campaign: “Hi Tom, we miss you! Here’s 20% off your next order as a welcome back gift.” Cart Abandonment Follow-up: Calls customers 2 hours after abandonment with personalized offers Advanced AI Automation Intelligent Monitoring: AI watches for low approval rates and alerts via Slack/SMS Automated Reporting: AI generates and emails daily transaction reports to your team Sentiment Analysis: AI reads customer notes and sends apology emails for bad experiences Complaint Management: AI automatically adds unhappy customers to special groups for follow-up 🎯 Marketing & Advertising – Track Facebook and Google ad conversions with pixel-level accuracy – Create lookalike audiences from high-value customer segments – Optimize ad spend based on lifetime value data – Automate conversion reporting to advertising platforms – Use AI to analyze campaign performance and suggest optimizations – Generate marketing insights through natural language queries 💰 Revenue Optimization – Recover abandoned carts with automated email sequences – Retry declined payments with intelligent routing – Segment customers for targeted offers and promotions – Identify and re-engage dormant high-value customers – AI-powered payment retry with optimal timing and gateway selection – Automated upsell and cross-sell campaigns based on purchase patterns 🛍️ Customer Experience – Provide AI-powered customer support via chat and voice – Send automated order confirmations and shipping notifications – Create personalized email campaigns based on purchase behavior – Handle returns and refunds with automated workflows – AI voice agents for 24/7 customer support – Proactive outreach for order issues and delivery updates 📊 Business Intelligence – Monitor real-time sales and conversion metrics – Generate custom reports with AI assistance through natural language – Track customer lifetime value and churn rates – Analyze product performance and inventory needs – Ask AI complex questions like “Which affiliates drove the most profitable customers last quarter?” – Create interactive dashboards and visualizations with simple AI commands Support Get Help: 1. Plugin Support – Contact through WordPress.org support forums 2. RevCent Platform – Dedicated support included with all accounts 3. Documentation – Comprehensive guides at RevCent Knowledge Base Technical Support: – WordPress admin error logs for troubleshooting – RevCent dashboard for payment and API issues – Test with default WordPress theme to isolate conflicts – Check WooCommerce system status for compatibility About RevCent RevCent centralizes the systems that WooCommerce merchants usually manage across disconnected plugins and tools. It brings payments, recovery, anti-fraud, customers, orders, subscriptions, tracking, reporting, automation, integrations, and AI-ready business context into one operating layer. Platform Highlights: – AI Integration – Connect ecommerce context to AI chat, reporting, assistants, and voice workflows – Payment Operations – Advanced routing, payment profiles, recovery, saved cards, and fraud protection – Business Management – Centralize customers, sales, subscriptions, shipping, products, users, and notes – Tracking and Reporting – Tie visitor data, metadata, campaigns, payments, refunds, and lifetime value together – Developer Friendly – Use APIs, integrations, functions, and events to connect RevCent to the rest of your stack Transform your WooCommerce store into an enterprise-level operation with RevCent’s comprehensive ecommerce management platform. Ready to elevate your business? Learn more about RevCent for WooCommerce