GoldenRetriever AI Chat vs Tawk.To Live Chat

AI knowledge engine for very large WordPress sites with hundreds or thousands of pages. Turns high volume content and blogs into findable answers, with no hallucinations and grounded only in your own content. 100% private, your content is never used to train AI models. Five-minute set-up. Automatic ingestion. Bring your own Anthropic key (pro version available for other major models, embedding, and for fuzzy search). Your content already has the answers You’ve spent years writing posts, pages, FAQs and policies. Most visitors never read them — they scan for a few seconds, don’t spot what they came for, and leave, straight past the answer you already wrote. GoldenRetriever AI Chat fixes that. When a visitor asks a question, it finds the relevant passages in your own content and answers from those — instantly, in plain language, and it shows which of your pages the answer came from. The answer was already buried in your site; the plugin fetches it. There’s no knowledge base to rebuild, nothing to retrain, no copying and pasting your content into a separate tool. And because every answer is drawn only from your own published content, the advisor stays grounded in what you actually said — it isn’t inventing facts or pulling from the open web. That retrieve-then-answer method is the same principle behind today’s most reliable AI assistants: find the right source first, then answer from it. Built for non-technical site owners. Five-minute setup from “install” to “ask my first question.” Native WordPress UI, Gutenberg block, classic shortcode, sensible defaults for every option, and a built-in Test Chat panel so you can sanity-check the advisor before any visitor sees it. Features in this free release Streaming Claude chat — Server-Sent Events flow tokens to the visitor as Claude generates them. Encrypted BYO API key — Your Anthropic key is encrypted with AES-256-GCM at rest, tied to your WordPress salts. Only the last four characters are ever shown in the UI; the plaintext is never echoed back. Three placements — site-wide floating bubble, Gutenberg GoldenRetriever AI Chat block, or [grchat_chat] shortcode; inherits your theme’s colours and fonts automatically. Theme-inheriting widget — picks up --wp--preset--color--primary and your body font where the theme exposes them; falls back to a neutral palette. Site-grounded answers from your own content — posts and pages (including shortcode and page-builder output) are rendered and indexed, so the advisor retrieves the relevant passages from your site before it answers. Incremental updates on save — the index updates automatically when you publish or update a post; no manual re-index needed for routine changes. Resumable “Reindex all content” job — a one-click full reindex with a live progress bar; safe to stop and restart at any time. URL and file knowledge sources — administrators can add a public URL (SSRF-guarded via wp_safe_remote_get()) or upload .txt / .md files to extend the knowledge base. Configurable maximum response length — cap token usage per reply to control cost. Signed-token + rate-limited public chat endpoint — the anonymous front-end chat endpoint is protected by a short-lived signed request token; per-IP and global rate limits (both filterable) stop abusive traffic. Advanced prompt editing with reset — edit the system prompt in the admin, inject important links (booking URL, contact page, support email) automatically into every conversation, and reset to the shipped default with one click. Important links injection — the advisor automatically weaves your booking URL, contact page, and support email address into answers; no manual prompt editing required. Email me this chat — visitors can email themselves the conversation transcript from inside the widget. Consent-aware: the visitor’s email is stored in your site’s own database only when they opt in (not sent to any external service). Administrators can view captured leads in wp-admin, export them as a CSV from the Leads tab, and the table is fully covered by WordPress’s built-in privacy exporter and personal-data eraser tools. Leads tab — paginated list of visitors who opted in to receive their transcript, with CSV export and injection-safe column handling. Pro routes leads to your inbox or CRM with full conversation context. Bug report — the Support tab lets you send a pre-filled diagnostics report to the support team via your own email client (mailto), with recent log entries attached. No data leaves your server until you click Send in your email app. Refer a friend — one-click referral link from the Support tab (draft copy shipped; final wording is a pending decision). Optional “Get your own” widget link — a small, configurable attribution link in the widget footer that drives word-of-mouth. Toggle it off from the Appearance tab. Full uninstall cleanup — removing the plugin drops all plugin-created tables and options; no orphaned data. How it works in three steps Install the plugin and activate it. WordPress redirects you straight to the Settings tab on first run. Paste your Anthropic API key, pick a Claude model (Sonnet, Opus or Haiku), and save. The key is encrypted before it hits the database. Decide where the chat lives — flip Floating widget on for site-wide, or drop the [grchat_chat] shortcode / GoldenRetriever AI Chat block on any page. What’s coming in GoldenRetriever AI Chat Pro The free version is the chat surface. Pro adds OpenAI and Gemini providers, multi-persona advisors, PDF/DOCX/CSV file knowledge with embeddings retrieval, lead routing to your inbox/CRM with full conversation context, and white-labelling — all as a separate plugin you install alongside the free version. No data migration, no breakage. External services This plugin connects to third-party services that you configure and pay for directly with your own API keys. It includes no central service operated by us. Your chosen AI provider (Anthropic Claude — api.anthropic.com). When a visitor sends a chat message, the plugin sends the conversation and the relevant excerpts of your site content to the AI provider you configured, using the API key you entered, and streams the reply back. This happens only on an explicit chat action. Data sent: the visitor’s messages and the matched site-content excerpts. Anthropic terms: https://www.anthropic.com/legal/commercial-terms — privacy: https://www.anthropic.com/legal/privacy Administrator-added knowledge-source URLs (your server → the URL you enter). When a site administrator adds a URL as a knowledge source on the Knowledge tab, the plugin fetches that URL directly from your server (using WordPress’s built-in wp_safe_remote_get(), which blocks private/internal addresses). The request goes from your server to the public URL you entered; no data is sent to any third party in the process. Only administrators (manage_options) can add or refresh sources. “Email me this chat” lead capture (your site’s database only). When a visitor opts in to receive a transcript of their chat conversation by email, the plugin stores their email address in your site’s own database (table wp_grchat_leads). No data is sent to us or any third party. The transcript email is sent via your site’s own wp_mail() function, using your server’s configured mail transport. The visitor’s email address is stored only with their explicit consent, and only on your own server. Freemius — licence management and the in-admin upgrade path (optional, opt-in). So you can browse and buy the paid add-on (GoldenRetriever AI Chat Pro) from your WordPress dashboard, this plugin bundles the Freemius SDK. On activation it shows a one-time connection screen that you can SKIP — the plugin is fully functional without it and never requires a Freemius account. Only if you opt in does Freemius receive basic environment data to manage licensing and updates: your site URL, the administrator’s name and email, the WordPress and PHP versions, and basic environment details such as your active plugins and theme. Skipping the opt-in sends nothing. The free plugin uses this connection only for the upgrade and add-on listing; the paid features live in the separate Pro plugin, which Freemius delivers. The Freemius API endpoint is api.freemius.com. Freemius terms: https://freemius.com/terms/ — privacy: https://freemius.com/privacy/ Apart from the administrator-initiated knowledge-source fetch (item 2) and the optional, opt-in Freemius connection (item 4), the only outbound HTTP calls are to your chosen AI provider, and only on explicit user action. The plugin does not use embeddings (Anthropic provides no embeddings API); semantic/embeddings retrieval is a separate Pro feature, not in this free plugin.

Free messaging app to monitor and chat with site visitors Gain insight Gain valuable insights when you monitor and chat with website visitors in real time. Increase conversions Greet new and returning visitors, help them through pain points, and message before they leave your page. Stay connected Stay connected anywhere and respond to your customers from your computer or mobile device. About tawk.to Live Chat The tawk.to Live Chat app makes it easy to monitor and chat with visitors on all your WordPress websites. Be there when they need you with unlimited messaging, ticketing and your own Knowledge Base — all 100% FREE. Compatible with all modern browsers, tawk.to was created in response to the growing need for businesses to respond in real time, with real people. Never lose another lead or sale again — tawk.to offers iOS, Android, Windows and Mac OSX apps to keep you connected wherever you go. Why use tawk.to? tawk.to’s live chat app integrates seamlessly with WordPress. More than 5 million companies use tawk.to to provide real time support and service to their customers. Save time and simplify — monitor and chat with visitors on multiple websites from a single dashboard interface Personalize greetings and share promos with Trigger messages based on your visitor’s location, past visits, page views, and more Easily share answers to FAQs and provide self-help to customers with your own Knowledge Base — included in your free account Create and assign tickets in a built-in support desk and ticketing system, making it easy to follow up and create outstanding customer experiences every time See our full list of features to learn more How much does this cost? tawk.to is completely free — there are no limits to the number of agents, chat volumes or sites you can add widgets to. Don’t have a tawk.to account? Create one for free here! Support tawk.to offers 24×7-365 live support, visit https://www.tawk.to and initiate a chat or send us an email at [email protected].