HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service vs Talkino – WordPress Chat Plugin

Take your customer support to the next level with the HelpCrunch WordPress plugin. Do you think it’s a tough nut to crack? Not at all! Thanks to our full-house solution, you can: Deliver second-to-none customer service Chat with website visitors in real time Automate routine tasks with chatbot Manage conversations from Telegram, Facebook, Instagram, or Viber by integrating them with HelpCrunch Catch valuable leads’ attention Encourage customer self-service with a multilingual knowledge base But that’s just scratching the surface. Let’s take a deeper look at HelpCrunch’s advanced toolset. 💬 LIVE CHAT Being the platform’s flagship feature, live chat helps you solve customers’ queries like a pro, acquire more clients and process requests in the nick of time. Auto messages for reaching out to clients proactively based on their behavior, e.g. exit intent time, time on page, last visit, etc. In-app messages for targeting users and educating them about your product or service, for instance during onboarding, upselling, feedback gathering, etc. Canned messages for streamlining service reps’ workflow. Create answers for FAQs beforehand and use them in live chat or chatbot conversations any time you need to be more productive. Knowledge base integration for making clients’ lives easier. They can search for the information without waiting for a rep’s reply, or you can send them a knowledge base article right from the live chat window. Live chat widget customization for sticking to your brand’s identity. Tweak the live chat button, choose its color scheme, add agent avatars, and do so much more. Reports for tracking team’s performance, customer satisfaction rate, first resolution time, and other metrics. Assignment rules for automating and assigning chats or tags for easier workflow. Round-robin chat assignment for distributing new chats between your team members equally. Live chat transcripts for sending the entire conversation to clients so that they have everything at their fingertips. LIVE CHAT INSTALLATION PROCESS You don’t have to be a mastermind to add the HelpCrunch live chat on your WordPress-powered website. Just follow this step-by-step instruction: STEP 1. Log into your WordPress account. STEP 2. Find the Plugins section and press Add new. STEP 3. In the Search box, type in HelpCrunch. STEP 4. Hit Install and Activate. STEP 5. Log in to your HelpCrunch account in a separate browser tab. STEP 6. Go to Settings → Channels → Website Widgets and choose the widget you’d like to install on your WordPress website. STEP 7. You will be redirected to the Installation page. Select WordPress installation guide and copy the code snippet from the HTML box. STEP 8. Go back to your WordPress account and find the HelpCrunch live chat widget under installed plugins. Open plugin Settings. STEP 9. Paste the copied HelpCrunch code snippet into the HelpCrunch Code field and save changes. Now our live chat widget is displayed in the bottom right corner of your website. If you have any problems with the setup, please check the installation guide. If you have any questions, just log in to your HelpCrunch account and chat with us. We’ll help you with everything 🤗 📱 MESSENGERS INTEGRATION Your customer service can be a great differentiator and help you stand out from the competition. Delighting your customers should be a top priority, and one of the best ways to achieve this is by communicating with them in the most convenient way possible. Luckily, HelpCrunch integrates with a range of popular messaging applications, such as: Facebook Messenger Instagram Telegram Viber WhatsApp (coming soon) Such integration can help you provide a seamless customer experience. No matter which channels your customers are using to interact with your business, you will be providing the best possible customer service. Furthermore, HelpCrunch can help your team save a lot of time and effort. Our shared inbox provides an intuitive interface for managing all customer requests from multiple channels in one place, without having to switch between different tools. 🤖 CHATBOT The new feature will ease the burden of your groovy tasks. Our chatbot is called HelpBot and has the power to support users 24/7, catch and qualify valuable leads, and encourage customer self-service. Do all chatbots have a seamless installation process? The one from HelpCrunch does! Our chatbot builder is completely code-free, so you can set it up on your website in minutes. Thanks to the pre-made templates, you can decide on the goal your bot will pursue: Collect contact details Qualify leads Offer a special discount Collect details about issues upfront Route new chats to the dedicated team Or create your own template from scratch! HelpCrunch’s chatbot is really cool because it works not only in the live chat widget, but also in popular messengers such as Facebook, Instagram, Telegram, and Viber. You might think that chatbots are a tricky feature to install. Check out our article where we shared all the ins and outs of creating your first flow. Trust us: implementing chatbots has never been that easy! 📚 KNOWLEDGE BASE Knowledge base software from HelpCrunch allows you to build a resource hub of your dreams without much hassle. Not only is it SEO-optimized but also feature-rich and multilanguage. With just a few clicks, you can create a well-oiled information hierarchy with a user-friendly WYSIWYG editor: draft new articles, add categories, and develop sections in your knowledge base. All articles are marked as “Draft” by default at the editing stage, so you can decide when it goes public. A “Preview” option is also available here: check your article first and post it! 📨 EMAIL AUTOMATION Whether you have a newsletter coming up or a one-time offer – take advantage of email marketing feature from HelpCrunch: Share company news and product announcements with your clients via perfectly built emails. Automate your marketing campaigns with email auto messages, engage existing users, and re-engage inactive ones. Create your own custom email templates or leverage ours. Monitor campaign performance with in-depth analytics. Set up email notifications not to miss a single letter when your team is offline. Send manual or auto follow-ups every time your message is unseen. Set up email forwarding to put an end to unread messages once and for all. 💁🏻‍♂️ SHARED INBOX Multi-channel customer support is now becoming a reality with the HelpCrunch shared inbox solution. No matter the size of your team, you can ease its life with a shared inbox. Owing to this helpful feature, everything is gathered under the same roof. Have your staff manage incoming conversations from live chat, social media, chatbots, and email together, leave dialogue private notes for each other, and more. Detailed customer profiles won’t let you forget a single detail about a client because such data as phone number, location, or device is safely kept. With our shared inbox, one customer service agent can handle up to 5 chats simultaneously thanks to such powerful options as tagging, rich customer data, private notes, snoozing chats for later, or assigning conversations (both manually and automatically). Live reports & analytics let you gauge your team’s productivity at a glance. Just choose a period of time and see where you need to improve your strategy. By the way, to always keep your finger on the pulse, use conversation rating to assess customer experience after closing a live chat. 🖼 POPUPS Do you want to catch your website visitors’ attention in a smarter way though have no clue how? HelpCrunch has! With our popup builder, you can be sure that no information will slip through the cracks. It offers everything you have ever wished for a perfect engagement action plan: Full customization including the opportunity to change popup appearance (popup templates, texts, animations, color schemes, and more) so that your popup is more noticeable. Popup display options: there are rules to choose from, such as browser language, current URL, number of page views, etc. Set them up and shoot a popup at the right time for the right audience to get maximum results. Live reports for optimizing popup real-time performance as people click on it. 🔗 OTHER INTEGRATIONS There is also a massive integration list to integrate HelpCrunch with your favorite tools (more integrations are on their way, so stay tuned!): Zapier Slack Google Tag Manager Google Analytics Shopify Squarespace Jimdo 3DCart Big Cartel SOUNDS INTRIGUING? BOOK A DEMO TO DISCUSS THE DETAILS AND START YOUR JOURNEY WITH HELPCRUNCH! CUSTOMER TESTIMONIALS ABOUT HELPCRUNCH – THE ONE-STOP PLATFORM FOR BUILDING STRONG RELATIONSHIPS WITH CLIENTS “HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%.” — Valery Kurilov, CEO @ SE Ranking “We had a call info line we wanted to get rid of and have everything online in the live chat. So, that was the reason why we switched to HelpCrunch.” — Jan Střecha, Marketing Manager @ Rekola “Once we started using HelpCrunch software, we were able to return €14.8 euros on each €1 paid for HelpCrunch.” — Fitlap “Nobody’s doing the GDPR preparations the right way. We wanted to make sure we’re ready for it, so it was crucial for us to choose a compliant tool and not to worry about legal complications afterward.” — Max Bondarenko, CMO @ Revenue Grid

Talkino is a WordPress chat plugin that lets users contact you via WhatsApp, Messenger, Telegram, and other chat channels with a single click. Boost your website’s engagement by showcasing your agents’ WhatsApp, Messenger, Telegram, phone, and email information using Talkino’s superior solution. The best part? There’s no limit to the number of agents you can add! With a simple click, your customers can connect with you on the channel they prefer, leading to increased interaction and conversion rates. Say goodbye to missed connections and hello to happier customers with Talkino. Unlock a world of possibilities with Talkino’s powerful feature set as below: Multi chat With multi-chat support for popular social messengers like WhatsApp, Messenger, and Telegram, as well as phone and email integration, you can provide your customers with a truly streamlined experience. Say goodbye to juggling multiple channels, and hello to a more efficient way of communicating with your customers. Unlimited agents Unique feature of unlimited agents supports multiple social messengers and other chat channels. This powerful tool allows you to add as many agents as you want, enabling seamless communication and efficient customer support. Stylish layouts We offer our customers the freedom to customize the display of Talkino to match their site’s look and feel. You can choose between the “Direct” and “Modern” layouts to create a seamless workflow that enhances your customers’ chat experience. Ordering list You can easily drag and drop to arrange the chat channels and agents. This feature allows you to prioritize and manage the display of chat channels and agents according to your business needs. Visibility Have full control over where Talkino is displayed on your website. Choose which pages, posts, search, and WooCommerce pages to show or hide it, and control its visibility for mobile and desktop users. Online modes Talkino offers three default modes – Online, Away, and Offline. Set your agents to Online mode when they are available to chat, to Away mode when they are temporarily unavailable, and to Offline mode when they are fully unavailable. Editable text Customize your text label with Talkino. Edit the text which includes for Online, Away, and Offline modes to match your brand’s tone and voice. Engaging animation Catch the eye of your website visitors with engaging animations. Choose between a fade-in or slide-up animation to add visual interest and impact. Color templates Elevate your customer’s chat experience with ready-to-use color templates. Choose a color theme that aligns with your brand or website design. Fully customizable style Make Talkino fit seamlessly into your website’s style and branding with customizable theme color, icon, button icon, styles, text color, background, position and many more. Weekly visitor report Stay on top of your customer engagement with a weekly report on how visitors are reaching you. Use the insights to enhance their experience and drive sales. WooCommerce compatible Boost your sales and support by seamlessly integrating Talkino into your WooCommerce store. Translation support Expand your reach to a global audience by translating Talkino into any language with the help of a plugin. Mobile-friendly Ensure your customers can connect with you from any device with Talkino’s fully responsive design for mobile and tablet view. COMPATIBLE PLUGINS Talkino is compatible with a range of popular plugins, including WooCommerce, WPML and many more. PREMIUM IS AVAILABLE Upgrade to Talkino Premium for an exceptional customer experience. Get access to a range of powerful features that will take your customer support to the next level, including: Chatbot integration for automated replies Save time and money by integrating with Typebot virtual assistant, which can answer frequently asked questions 24/7, making your customers happier and more satisfied. Shortcode widget Easily display the agent’s widget with their chat channels inside any post or WooCommerce page using a shortcode. Use our shortcode generator or manually create the shortcode with its attributes to seamlessly integrate Talkino widgets into your website. Reporting Gain valuable insights into customer communication and behavior with our reporting feature. Analyze how customers are reaching your agents and which chat channels they are using the most to enhance your overall customer experience. Country block Effortlessly restrict users in certain countries from reaching you with the fantastic blocking feature, especially useful in countries where your service is not provided. Scheduling Customize online schedules for different agents and cater to global business opening hours. Configure each agent’s online schedule time to display different agents on your site at different times. Contact form Talkino’s built-in contact form allows you to stay connected with your customers even when you’re offline. It’s a great way to continue supporting your customers and to receive messages from them while you’re unavailable. The contact form supports integration with Google reCaptcha v3, which helps protect it from spam. With this feature, you can ensure that all messages you receive are from genuine customers and not spam bots. Google Analytics integration Allow you to capture Talkino data on your website for analysis with Google Analytics (GA4). This integration enables you to track and analyze customer communication and behavior. Therefore, it will help you to better understand their needs and enhance their experience. Premium support Get premium support from our team. We’re ready to resolve any issues or bugs you encounter to ensure you have the best experience possible. And many more! Let’s check out our Talkino Premium to take advantage of these powerful features to deliver an exceptional customer experience! Demo | Documentation | Support CONTRIBUTION We welcome you to contribute to Talkino by participating in the development of Talkino in the GitHub repository. If you have a suggestion, problem, pull request, or bug to report, please share it here. SUPPORT US If you enjoy using Talkino, we would appreciate it if you could leave us a review. Your reviews help encourage us to keep developing new features for the plugin. If you encounter any problems or bugs while using Talkino, please report them here or contact us directly so we can help resolve the issue.