SwiftHare AI Chat vs Tawk.To Live Chat

“SwiftHare AI Chat” is a highly advanced hybrid chat solution that seamlessly bridges the gap between a 24/7 AI assistant and human-led live chat. Designed with security and performance in mind, it operates flawlessly even in cached environments. Key Features Hybrid Support: Effortlessly switch between automated responses from the latest AI models (Gemini, Claude, OpenAI) and manual staff intervention. Secure Image Uploads: Features forced server-side re-encoding (sanitization) to block malicious code hidden in images (steganography). Frontend Staff Dashboard: Agents can manage chats via a dedicated frontend page without needing WordPress admin access. Cache Compatibility: Real-time dashboard performance that works perfectly with WP Rocket, LiteSpeed Cache, and others. Full Customization: Personalize brand colors, SVG icons, and welcome messages to fit your site’s identity. Instructions How to Use General Configuration: Enter your API key in the General tab to activate AI capabilities. Shop Knowledge (AI Training): Input your business data here to train the AI for accurate, context-aware responses. Language Management: Add multiple languages to ensure a global reach. Design Customization: Adjust colors, fonts, and text in the Design tab. Live Chat Setup: Configure agent availability and notification settings in the Live Chat tab. Data Management: Use the Tools section to Export or Restore your settings easily. Setting Up Your AI Persona (System Prompt) In the “Shop Knowledge” tab, you define the absolute rules for your AI. We recommend keeping these three “Golden Rules” intact (replacing the bracketed text with your shop name): Act as a helpful staff member of [Your Shop Name]: This gives the AI a professional persona. Respond in the user’s language: Automatically enables multilingual support by matching the guest’s language. Suggest alternatives: If the AI cannot fulfill a request, it will gracefully guide users to live chat or a contact form. Shortcodes [swifthare_ai_chat] – Manually place the chat widget on specific pages (Note: If globally enabled in settings, this is not required). [swifthare_staff_dashboard] – Displays the frontend agent dashboard (PHP-auth). Use this on a private page and share the URL with your staff. [swifthare_ai_live_chat] – Alternative frontend staff dashboard (AJAX/cookie-auth). Suitable for passwordless login via session cookies. External Services This plugin communicates with the following external third-party services. By using these features, you agree to their respective Terms and Privacy Policies. Google Gemini AI When the Gemini provider is selected, your customer’s message and conversation history are sent to Google’s Generative Language API to generate a response. * API Endpoint: https://generativelanguage.googleapis.com * Terms of Service: https://policies.google.com/terms Anthropic Claude AI When the Claude provider is selected, your customer’s message and conversation history are sent to the Anthropic API. * API Endpoint: https://api.anthropic.com * Privacy Policy: https://www.anthropic.com/privacy * Terms of Service: https://www.anthropic.com/legal/consumer-terms OpenAI When the OpenAI provider is selected, your customer’s message and conversation history are sent to the OpenAI API. * API Endpoint: https://api.openai.com * Privacy Policy: https://openai.com/policies/privacy-policy * Terms of Service: https://openai.com/policies/terms-of-use Google Maps If you use the [swifthare_map] shortcode feature, the Google Maps JavaScript API is loaded from Google’s servers. * Service: https://maps.googleapis.com * Privacy Policy: https://policies.google.com/privacy * Terms of Service: https://cloud.google.com/maps-platform/terms Brand & Ownership Notice “SwiftHare AI Chat” is developed and maintained by Datto Web Works * Official Website: https://datto-webworks.com * About Us: https://datto-webworks.com/about-us * Contact: [email protected]

Free messaging app to monitor and chat with site visitors Gain insight Gain valuable insights when you monitor and chat with website visitors in real time. Increase conversions Greet new and returning visitors, help them through pain points, and message before they leave your page. Stay connected Stay connected anywhere and respond to your customers from your computer or mobile device. About tawk.to Live Chat The tawk.to Live Chat app makes it easy to monitor and chat with visitors on all your WordPress websites. Be there when they need you with unlimited messaging, ticketing and your own Knowledge Base — all 100% FREE. Compatible with all modern browsers, tawk.to was created in response to the growing need for businesses to respond in real time, with real people. Never lose another lead or sale again — tawk.to offers iOS, Android, Windows and Mac OSX apps to keep you connected wherever you go. Why use tawk.to? tawk.to’s live chat app integrates seamlessly with WordPress. More than 5 million companies use tawk.to to provide real time support and service to their customers. Save time and simplify — monitor and chat with visitors on multiple websites from a single dashboard interface Personalize greetings and share promos with Trigger messages based on your visitor’s location, past visits, page views, and more Easily share answers to FAQs and provide self-help to customers with your own Knowledge Base — included in your free account Create and assign tickets in a built-in support desk and ticketing system, making it easy to follow up and create outstanding customer experiences every time See our full list of features to learn more How much does this cost? tawk.to is completely free — there are no limits to the number of agents, chat volumes or sites you can add widgets to. Don’t have a tawk.to account? Create one for free here! Support tawk.to offers 24×7-365 live support, visit https://www.tawk.to and initiate a chat or send us an email at [email protected].