HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service vs Supsis – Live Chat, Chatbots &

Take your customer support to the next level with the HelpCrunch WordPress plugin. Do you think it’s a tough nut to crack? Not at all! Thanks to our full-house solution, you can: Deliver second-to-none customer service Chat with website visitors in real time Automate routine tasks with chatbot Manage conversations from Telegram, Facebook, Instagram, or Viber by integrating them with HelpCrunch Catch valuable leads’ attention Encourage customer self-service with a multilingual knowledge base But that’s just scratching the surface. Let’s take a deeper look at HelpCrunch’s advanced toolset. 💬 LIVE CHAT Being the platform’s flagship feature, live chat helps you solve customers’ queries like a pro, acquire more clients and process requests in the nick of time. Auto messages for reaching out to clients proactively based on their behavior, e.g. exit intent time, time on page, last visit, etc. In-app messages for targeting users and educating them about your product or service, for instance during onboarding, upselling, feedback gathering, etc. Canned messages for streamlining service reps’ workflow. Create answers for FAQs beforehand and use them in live chat or chatbot conversations any time you need to be more productive. Knowledge base integration for making clients’ lives easier. They can search for the information without waiting for a rep’s reply, or you can send them a knowledge base article right from the live chat window. Live chat widget customization for sticking to your brand’s identity. Tweak the live chat button, choose its color scheme, add agent avatars, and do so much more. Reports for tracking team’s performance, customer satisfaction rate, first resolution time, and other metrics. Assignment rules for automating and assigning chats or tags for easier workflow. Round-robin chat assignment for distributing new chats between your team members equally. Live chat transcripts for sending the entire conversation to clients so that they have everything at their fingertips. LIVE CHAT INSTALLATION PROCESS You don’t have to be a mastermind to add the HelpCrunch live chat on your WordPress-powered website. Just follow this step-by-step instruction: STEP 1. Log into your WordPress account. STEP 2. Find the Plugins section and press Add new. STEP 3. In the Search box, type in HelpCrunch. STEP 4. Hit Install and Activate. STEP 5. Log in to your HelpCrunch account in a separate browser tab. STEP 6. Go to Settings → Channels → Website Widgets and choose the widget you’d like to install on your WordPress website. STEP 7. You will be redirected to the Installation page. Select WordPress installation guide and copy the code snippet from the HTML box. STEP 8. Go back to your WordPress account and find the HelpCrunch live chat widget under installed plugins. Open plugin Settings. STEP 9. Paste the copied HelpCrunch code snippet into the HelpCrunch Code field and save changes. Now our live chat widget is displayed in the bottom right corner of your website. If you have any problems with the setup, please check the installation guide. If you have any questions, just log in to your HelpCrunch account and chat with us. We’ll help you with everything 🤗 📱 MESSENGERS INTEGRATION Your customer service can be a great differentiator and help you stand out from the competition. Delighting your customers should be a top priority, and one of the best ways to achieve this is by communicating with them in the most convenient way possible. Luckily, HelpCrunch integrates with a range of popular messaging applications, such as: Facebook Messenger Instagram Telegram Viber WhatsApp (coming soon) Such integration can help you provide a seamless customer experience. No matter which channels your customers are using to interact with your business, you will be providing the best possible customer service. Furthermore, HelpCrunch can help your team save a lot of time and effort. Our shared inbox provides an intuitive interface for managing all customer requests from multiple channels in one place, without having to switch between different tools. 🤖 CHATBOT The new feature will ease the burden of your groovy tasks. Our chatbot is called HelpBot and has the power to support users 24/7, catch and qualify valuable leads, and encourage customer self-service. Do all chatbots have a seamless installation process? The one from HelpCrunch does! Our chatbot builder is completely code-free, so you can set it up on your website in minutes. Thanks to the pre-made templates, you can decide on the goal your bot will pursue: Collect contact details Qualify leads Offer a special discount Collect details about issues upfront Route new chats to the dedicated team Or create your own template from scratch! HelpCrunch’s chatbot is really cool because it works not only in the live chat widget, but also in popular messengers such as Facebook, Instagram, Telegram, and Viber. You might think that chatbots are a tricky feature to install. Check out our article where we shared all the ins and outs of creating your first flow. Trust us: implementing chatbots has never been that easy! 📚 KNOWLEDGE BASE Knowledge base software from HelpCrunch allows you to build a resource hub of your dreams without much hassle. Not only is it SEO-optimized but also feature-rich and multilanguage. With just a few clicks, you can create a well-oiled information hierarchy with a user-friendly WYSIWYG editor: draft new articles, add categories, and develop sections in your knowledge base. All articles are marked as “Draft” by default at the editing stage, so you can decide when it goes public. A “Preview” option is also available here: check your article first and post it! 📨 EMAIL AUTOMATION Whether you have a newsletter coming up or a one-time offer – take advantage of email marketing feature from HelpCrunch: Share company news and product announcements with your clients via perfectly built emails. Automate your marketing campaigns with email auto messages, engage existing users, and re-engage inactive ones. Create your own custom email templates or leverage ours. Monitor campaign performance with in-depth analytics. Set up email notifications not to miss a single letter when your team is offline. Send manual or auto follow-ups every time your message is unseen. Set up email forwarding to put an end to unread messages once and for all. 💁🏻‍♂️ SHARED INBOX Multi-channel customer support is now becoming a reality with the HelpCrunch shared inbox solution. No matter the size of your team, you can ease its life with a shared inbox. Owing to this helpful feature, everything is gathered under the same roof. Have your staff manage incoming conversations from live chat, social media, chatbots, and email together, leave dialogue private notes for each other, and more. Detailed customer profiles won’t let you forget a single detail about a client because such data as phone number, location, or device is safely kept. With our shared inbox, one customer service agent can handle up to 5 chats simultaneously thanks to such powerful options as tagging, rich customer data, private notes, snoozing chats for later, or assigning conversations (both manually and automatically). Live reports & analytics let you gauge your team’s productivity at a glance. Just choose a period of time and see where you need to improve your strategy. By the way, to always keep your finger on the pulse, use conversation rating to assess customer experience after closing a live chat. 🖼 POPUPS Do you want to catch your website visitors’ attention in a smarter way though have no clue how? HelpCrunch has! With our popup builder, you can be sure that no information will slip through the cracks. It offers everything you have ever wished for a perfect engagement action plan: Full customization including the opportunity to change popup appearance (popup templates, texts, animations, color schemes, and more) so that your popup is more noticeable. Popup display options: there are rules to choose from, such as browser language, current URL, number of page views, etc. Set them up and shoot a popup at the right time for the right audience to get maximum results. Live reports for optimizing popup real-time performance as people click on it. 🔗 OTHER INTEGRATIONS There is also a massive integration list to integrate HelpCrunch with your favorite tools (more integrations are on their way, so stay tuned!): Zapier Slack Google Tag Manager Google Analytics Shopify Squarespace Jimdo 3DCart Big Cartel SOUNDS INTRIGUING? BOOK A DEMO TO DISCUSS THE DETAILS AND START YOUR JOURNEY WITH HELPCRUNCH! CUSTOMER TESTIMONIALS ABOUT HELPCRUNCH – THE ONE-STOP PLATFORM FOR BUILDING STRONG RELATIONSHIPS WITH CLIENTS “HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%.” — Valery Kurilov, CEO @ SE Ranking “We had a call info line we wanted to get rid of and have everything online in the live chat. So, that was the reason why we switched to HelpCrunch.” — Jan Střecha, Marketing Manager @ Rekola “Once we started using HelpCrunch software, we were able to return €14.8 euros on each €1 paid for HelpCrunch.” — Fitlap “Nobody’s doing the GDPR preparations the right way. We wanted to make sure we’re ready for it, so it was crucial for us to choose a compliant tool and not to worry about legal complications afterward.” — Max Bondarenko, CMO @ Revenue Grid

Would you like to perform all your flows and transactions completely and without errors? Supsis offers this and plenty more. With Supsis Chatbot, it is possible to perform all your flows and transactions 24/7 without any errors. If you have a Whatsapp order or support line, by integrating it into Supsis, all of your representatives can provide support or order in an optimized way by providing support from a single line. With Supsis, which brings all your communication channels together, you can manage many communication channels such as SMS, Mail, CRM, Whatsapp, Instagram, Twitter, Facebook, Ticket, Telegram from a single place. Would you like to try all these features for free? You can create a free demo account at any time from the homepage demo area and use it as you wish for 14 days. You need Everything is in Supsis! 1. Free Live Chat plugin that will convert your website traffic into loyal customers -Chatbot archives and analyzes all your data, generates reports according to the most requests, analyzes the most visited pages and presents them to you. -You can create bots as you wish and provide quick feedback to your customers. -With Supsis Chatbot, you can perform all your flows and transactions 24/7 without any errors. -It sends instant notifications to you by transferring the latest status to the representative and creating a ticket. Your agent is never alone with the chatbot! 2. You can manage multiple communication channels from one place. If you have a Whatsapp order or support line, by integrating it into Supsis, all of your representatives can provide support or order in an optimized way by providing support from a single line. With Supsis, which brings all your communication channels together, you can manage many communication channels such as SMS, Mail, CRM, Whatsapp, Instagram, Twitter, Facebook, Ticket, Telegram from a single place. 3. Bulk message support By creating a Chatbot with Whatsapp plus, you can continue automatic transactions on your Whatsapp line. With Chatbot, you can send Buttons and evaluate Whatsapp bulk message options, and instantly share announcements such as campaigns and information. In addition, in the live support system, your representatives can follow instant visitors, start a conversation directly with them, provide more effective support and operation by taking advantage of many features such as file transfer at the support and sales point, screen sharing, video call, automatic language translation. Never used chatbots before? Check our video guide [https://www.youtube.com/watch?v=UIMRP_xx4pk&t=1s&ab_channel=SupsisCanl%C4%B1DestekSistemi-Chatbot] Automatic Language Translation Do you have customers and employees all over the world and find it difficult to organize? We thought of that for you too. No matter what language your agent or customer speaks, our system detects the language and translates the conversations with the translation system. Offline Support System Our customers can leave messages to you with the ticket-offline messaging feature we have developed to make your customers happy. These messages provide you with notification and e-mail by suspis. You can assign statuses for incoming offline requests (tickets) and automatically share them among your representatives according to these situations. Color and Visual You can set the image and color of the chat bubble you want, so you can create a chat bubble that is compatible with your site. In addition, with the positioning settings, in addition to the right bottom or left bottom options, you can get the desired position such as completely up and down or right left with pixel settings. Instant Visitor Tracking With the visitor tracking feature, you can track which page your visitors visit, how long they stay, and which page they are most interested in. This feature will help you improve your sales and customer satisfaction. By making the operation and sales plans according to these reports, you will get more accurate results with more accurate focus. In addition, thanks to smart triggers, you can assign special triggers for your special visitors to each page and send them chat bubbles. Why is it Important? The most important way to include potential customers that you have collected on your website with intense efforts and expenditures among your existing customers is through visitor tracking. As a result of good follow-up and analysis, you can see the pages they browse and the time they spend, and you can direct your business plan accordingly. You can also initiate conversations with your instant visitors, direct them to purchase products and services, and answer their questions. All these features are completely free with Supsis! Supsis is always with you! Selected Supsis features: With artificial intelligence, you will both save time and direct your customers correctly, thanks to our system that constantly improves itself according to each answer given every day. Determine which answer will be given to which question in minutes, thanks to our ready-made scenarios. Customizable themes Free mobile app (iOS and Android) to communicate with your customers from anywhere and anytime via live chat Inbound visitor notifications to keep them engaged as soon as they land on your website Quick replies to speed up your answering the most frequently asked questions via live chat. Ready to use built-in chatbots and visual editor to create from scratch without coding Proven by market, verified by thousands of users. Supsis Live Chat and Chatbot is the highest rated plugin of this type for WordPress To run Tidio plugin for WordPress we recommend your host supports: OpenSSL (to increase security by encrypting your access tokens) cURL TESTIMONIALS ★★★★★ In terms of ease of use, it is easier than some other live supports, shortcuts and canned answers are very good. The cheapest live support in terms of price performance, it remains very cheap. ★★★★★ Whatsapp instagram facebook telegram live support are all gathered in one place and it is very good to be able to manage all of them on a panel instead of constantly going from there to there.. ★★★★★ With live site visitor tracking, it is more manageable in the live support area and it is perfect to see which product can be viewed directly on which page.