Storebird AI Chat for WooCommerce vs TrackShip for WooCommerce

Questions cost sales before checkout—and time after it. Storebird answers both. A shopper is ready to buy, but has one last question. Is it the right size? Is it in stock? Will it arrive in time? Another customer just wants to know where their order is. If nobody answers, the first shopper may leave. The second question lands in your inbox. Storebird is the AI chatbot that knows your WooCommerce store. It turns live products, stock, variations, orders and store information into useful answers. Before the sale, it helps shoppers find the right product and move forward. After the sale, it answers order, delivery and policy questions—without making you type the same reply again. Less chasing. Less hesitation. More customers who know what to do next. Real Questions. Real Store. Real Results. On one real WooCommerce store, Storebird handled 534 customer chats and captured 72 leads. 82% of those conversations were freely typed product questions—not preset buttons. That is the job Storebird is built for: being there at the exact moment a customer needs an answer. Not Another Chatbot That Guesses Generic chatbots read a few pages and hope for the best. Storebird connects directly to WooCommerce, so it can work with the data your store already runs on: Products and variations — help shoppers compare options, sizes, colours and specifications Live prices and stock — show what is available now Product recommendations — turn natural-language questions into matching products with direct links Orders and tracking — let customers securely check order status and delivery information Coupons and policies — explain discounts, shipping, returns and the store information you add When you update a product in WooCommerce, Storebird syncs the change automatically. No scripts to maintain. No chatbot flowcharts to rebuild. No OpenAI API key required. Train Storebird on What Makes Your Store Different Your store is more than product titles and prices. The best answers often live in your shipping rules, return policy, sizing advice, buying guides and the details your team knows by heart. Storebird gives your AI its own knowledge base. You can: Import pages from your website and turn existing store content into answers Add and edit knowledge manually for FAQs, policies, product advice or anything unique to your business Teach product-specific details with notes and corrections attached to individual products Control what the AI uses by activating, updating or removing knowledge whenever you want See which knowledge gets used in customer answers Storebird automatically enriches and reprocesses the knowledge you add. Update a page, correct a product or change your WooCommerce data, and future answers can use the latest version. The more useful knowledge you give Storebird, the more useful Storebird becomes—without rebuilding scripts or chatbot flows. Your own knowledge base is included on every plan: up to 100 pages on Essential and unlimited pages on Pro and Scale. One WooCommerce Brain, Before and After the Sale Storebird does more than answer FAQs. It understands where the customer is in the buying journey. Before checkout, Storebird can answer questions such as: “Which of these products fits what I need?” “Do you have this in my size?” “What is the difference between these two?” “Can this arrive before Saturday?” After checkout, the same assistant can help with: “Where is my order?” “Has my package shipped?” “Can I return this?” “How do I use the product I bought?” Your customer gets a clear next step. You get fewer repetitive questions competing for your attention. AI When It Can. You When It Should. Some conversations need a person. Storebird can hand over the full conversation history and notify you, so the customer does not have to start again. When you are ready to bring more customer communication together, Storebird also supports AI email drafts using live WooCommerce data, two-way WhatsApp conversations, lead capture and one inbox across connected stores and channels. You stay in control of the assistant’s tone, instructions, welcome message and knowledge. Match the widget to your brand, review conversations in the dashboard and let Storebird respond in your customer’s language, with WPML support for multilingual catalogs. Your Store in Your Pocket. Free iOS and Android App. A handoff only helps if you notice it. The Storebird app for iOS and Android sends you a push notification the moment a shopper asks for a human, so you can read the whole conversation, take over from the AI and answer from wherever you are — then resolve the chat or hand it back to the assistant. The app is included with your Storebird account: same login, no extra subscription, no per-seat fee. Get it for iPhone and iPad or Android. See It Answer Before Your Customers Do Do not take our word for it. Install Storebird, connect your store and ask it the hardest product question you received this week. Private test mode keeps the widget visible only to logged-in store administrators until you decide it is ready for shoppers: Install and connect Storebird Let your WooCommerce products sync Ask real customer questions Check the answers yourself Go live when you are ready The plugin is free to install. A Storebird account and paid plan are required to make the assistant available to shoppers. The Pro plan includes a 14-day trial. Your customers already have questions. Give them a reason to keep shopping. Install Storebird and see what it knows External Services This plugin connects to the Storebird API service to provide AI-powered chat functionality. Storebird API This plugin sends data to and receives data from the Storebird API (https://storebird.ai/api) for the following purposes: Data sent: * Product information (names, prices, descriptions, images) – when syncing products * Chat messages from customers – when customers use the chat widget * Visitor information (page URL, session ID) – for chat context * WordPress and WooCommerce version info – during connection setup When data is sent: * On initial plugin connection (automatic or manual) * On product sync (manual trigger in admin) * When products are created/updated in WooCommerce * When customers send messages through the chat widget Service links: * Service website: https://storebird.ai * Terms of Service: https://storebird.ai/terms * Privacy Policy: https://storebird.ai/privacy

TrackShip is a shipment tracking and post-purchase experience platform that helps WooCommerce businesses to provide an exceptional post-shipping experience to their customers, it helps to gain loyalty and trust and increase the repeat purchases, which is crucial for any eCommerce business to grow and succeed in the long run. TrackShip Pricing TrackShip offers a 15-day free trial that allows you to track up to 100 shipments with access to all premium features. During the trial period, you can experience everything TrackShip has to offer. After the trial, you can sign up for a paid plan that scales according to your business needs. We offer paid plans for users who need to track more shipments or want advanced features such as SMS notifications, branded tracking pages, or enhanced analytics. For more details on pricing and features, please visit our TrackShip Pricing Page. Why use TrackShip? Automatic Shipment Tracking with 1000+ Shipping carriers TrackShip auto-tracks your orders from shipping to delivery with 1000+ shipping providers and carriers around the world. Our supported providers includes USPS, ePacket, Delhivery, Yun Express Tracking, UPS, Australia Post, FedEx, Aramex, DHL eCommerce, ELTA Courier, Colissimo, DHL Express, La Poste, DHLParcel NL, Purolator, 4px, Brazil Correios, Deutsche Post, Bpost, DHL, EMS, DPD.de, GLS, China Post, Loomis Express, DHL Express, PostNL International 3S, Royal Mail and more… Check out the complete list of supported shipping carriers. Take control of the post-purchase workflow TrackShip allows merchants to take control of their post-shipping operations, further engage customers after shipping and do not rely on 3rd parties to provide service to your customers. The service is great for merchants and drop shippers that want to improve their customer service and provide superior shipping experience to their customers Improves customer experience TrackShip provides an easy way for customers to track their orders and receive real-time updates on their shipment status. Increases customer loyalty & Trust By providing customers with a seamless tracking experience, TrackShip helps to increase customer loyalty and repeat business. Reduce time spent on customer service TrackShip automates the tracking process, allowing merchants to spend less time on manual tracking and more time on other important aspects of their business. Provides valuable insights TrackShip provides merchants with valuable shipping & delivery insights such as delivery times and carrier performance data that can help them optimize their shipping strategy and improve their bottom line. Cost-effective TrackShip is a cost-effective solution for merchants looking to improve their shipping process and customer experience without a large investment in time or money. What’s included? Shipments dashboard Fully Customized Tracking page on your store Shipment status & delivery notifications (email/SMS) Delivery Confirmation (custom order status “Delivered”) Shipping & delivery Analytics Notifications Log How does it work? Once you add tracking information to Orders using a Shipment tracking plugin, the shipment details will be sent to track on TrackShip that will auto-track the shipments and proactively update your orders whenever there is an update in the shipment status until the shipments are delivered to your customers. Why is TrackShip the best Order Tracking Solution for WooCommerce? TrackShip is easy to set up and seamlessly integrates into the WordPress admin. Unlike its alternatives like AfterShip, 17track, ParcelPanel, ShipStation, and other shipment tracking platforms, TrackShip provides a fully customizable tracking experience, more accurate tracking data, and it does not require you to go to a different dashboard to monitor shipments and manage your tracking operations. Most of its features are managed within the WordPress admin. Documentation For more information, check out our Documentation Requirements TrackShip account WooCommerce REST API enabled SSL Certificate Pretty permalinks – navigate to Settings > Permalinks and make sure that the permalink structure is based on Post Name. Shipment Tracking Plugin Supported shipment tracking extension for WooCommerce: Advanced Shipment Tracking AST Advanced Shipment Tracking Pro (AST PRO) WooCommerce Shipment Tracking Orders Tracking for WooCommerce by VillaTheme YITH WooCommerce Order & Shipment Tracking by Yith WooCommerce Fulfillments Compatibility We tested and added compatibility to the following plugins: * SMS for WooCommerce * Checkout for WooCommerce (CheckoutWC) * AutomateWoo * Dokan * JWT Auth * Kadence WooCommerce Email Designer * YayMail – WooCommerce Email Customizer * WooCommerce Email Template Customizer (Free) * WooCommerce Email Template Customizer (Pro) * WP HTML Mail – Email Template Designer * Custom Order Numbers for WooCommerce * Custom Order Numbers for WooCommerce Pro * WooCommerce Sequential Order Numbers * Sequential Order Numbers for WooCommerce * Booster for WooCommerce * Booster for WooCommerce Pro * WP-Lister Lite for Amazon * WP-Lister Pro for Amazon Documentation Check out TrackShip for WooCommerce documentation for more details on how to set up and work with TrackShip