HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service vs Social Chat Buttons

Take your customer support to the next level with the HelpCrunch WordPress plugin. Do you think it’s a tough nut to crack? Not at all! Thanks to our full-house solution, you can: Deliver second-to-none customer service Chat with website visitors in real time Automate routine tasks with chatbot Manage conversations from Telegram, Facebook, Instagram, or Viber by integrating them with HelpCrunch Catch valuable leads’ attention Encourage customer self-service with a multilingual knowledge base But that’s just scratching the surface. Let’s take a deeper look at HelpCrunch’s advanced toolset. 💬 LIVE CHAT Being the platform’s flagship feature, live chat helps you solve customers’ queries like a pro, acquire more clients and process requests in the nick of time. Auto messages for reaching out to clients proactively based on their behavior, e.g. exit intent time, time on page, last visit, etc. In-app messages for targeting users and educating them about your product or service, for instance during onboarding, upselling, feedback gathering, etc. Canned messages for streamlining service reps’ workflow. Create answers for FAQs beforehand and use them in live chat or chatbot conversations any time you need to be more productive. Knowledge base integration for making clients’ lives easier. They can search for the information without waiting for a rep’s reply, or you can send them a knowledge base article right from the live chat window. Live chat widget customization for sticking to your brand’s identity. Tweak the live chat button, choose its color scheme, add agent avatars, and do so much more. Reports for tracking team’s performance, customer satisfaction rate, first resolution time, and other metrics. Assignment rules for automating and assigning chats or tags for easier workflow. Round-robin chat assignment for distributing new chats between your team members equally. Live chat transcripts for sending the entire conversation to clients so that they have everything at their fingertips. LIVE CHAT INSTALLATION PROCESS You don’t have to be a mastermind to add the HelpCrunch live chat on your WordPress-powered website. Just follow this step-by-step instruction: STEP 1. Log into your WordPress account. STEP 2. Find the Plugins section and press Add new. STEP 3. In the Search box, type in HelpCrunch. STEP 4. Hit Install and Activate. STEP 5. Log in to your HelpCrunch account in a separate browser tab. STEP 6. Go to Settings → Channels → Website Widgets and choose the widget you’d like to install on your WordPress website. STEP 7. You will be redirected to the Installation page. Select WordPress installation guide and copy the code snippet from the HTML box. STEP 8. Go back to your WordPress account and find the HelpCrunch live chat widget under installed plugins. Open plugin Settings. STEP 9. Paste the copied HelpCrunch code snippet into the HelpCrunch Code field and save changes. Now our live chat widget is displayed in the bottom right corner of your website. If you have any problems with the setup, please check the installation guide. If you have any questions, just log in to your HelpCrunch account and chat with us. We’ll help you with everything 🤗 📱 MESSENGERS INTEGRATION Your customer service can be a great differentiator and help you stand out from the competition. Delighting your customers should be a top priority, and one of the best ways to achieve this is by communicating with them in the most convenient way possible. Luckily, HelpCrunch integrates with a range of popular messaging applications, such as: Facebook Messenger Instagram Telegram Viber WhatsApp (coming soon) Such integration can help you provide a seamless customer experience. No matter which channels your customers are using to interact with your business, you will be providing the best possible customer service. Furthermore, HelpCrunch can help your team save a lot of time and effort. Our shared inbox provides an intuitive interface for managing all customer requests from multiple channels in one place, without having to switch between different tools. 🤖 CHATBOT The new feature will ease the burden of your groovy tasks. Our chatbot is called HelpBot and has the power to support users 24/7, catch and qualify valuable leads, and encourage customer self-service. Do all chatbots have a seamless installation process? The one from HelpCrunch does! Our chatbot builder is completely code-free, so you can set it up on your website in minutes. Thanks to the pre-made templates, you can decide on the goal your bot will pursue: Collect contact details Qualify leads Offer a special discount Collect details about issues upfront Route new chats to the dedicated team Or create your own template from scratch! HelpCrunch’s chatbot is really cool because it works not only in the live chat widget, but also in popular messengers such as Facebook, Instagram, Telegram, and Viber. You might think that chatbots are a tricky feature to install. Check out our article where we shared all the ins and outs of creating your first flow. Trust us: implementing chatbots has never been that easy! 📚 KNOWLEDGE BASE Knowledge base software from HelpCrunch allows you to build a resource hub of your dreams without much hassle. Not only is it SEO-optimized but also feature-rich and multilanguage. With just a few clicks, you can create a well-oiled information hierarchy with a user-friendly WYSIWYG editor: draft new articles, add categories, and develop sections in your knowledge base. All articles are marked as “Draft” by default at the editing stage, so you can decide when it goes public. A “Preview” option is also available here: check your article first and post it! 📨 EMAIL AUTOMATION Whether you have a newsletter coming up or a one-time offer – take advantage of email marketing feature from HelpCrunch: Share company news and product announcements with your clients via perfectly built emails. Automate your marketing campaigns with email auto messages, engage existing users, and re-engage inactive ones. Create your own custom email templates or leverage ours. Monitor campaign performance with in-depth analytics. Set up email notifications not to miss a single letter when your team is offline. Send manual or auto follow-ups every time your message is unseen. Set up email forwarding to put an end to unread messages once and for all. 💁🏻‍♂️ SHARED INBOX Multi-channel customer support is now becoming a reality with the HelpCrunch shared inbox solution. No matter the size of your team, you can ease its life with a shared inbox. Owing to this helpful feature, everything is gathered under the same roof. Have your staff manage incoming conversations from live chat, social media, chatbots, and email together, leave dialogue private notes for each other, and more. Detailed customer profiles won’t let you forget a single detail about a client because such data as phone number, location, or device is safely kept. With our shared inbox, one customer service agent can handle up to 5 chats simultaneously thanks to such powerful options as tagging, rich customer data, private notes, snoozing chats for later, or assigning conversations (both manually and automatically). Live reports & analytics let you gauge your team’s productivity at a glance. Just choose a period of time and see where you need to improve your strategy. By the way, to always keep your finger on the pulse, use conversation rating to assess customer experience after closing a live chat. 🖼 POPUPS Do you want to catch your website visitors’ attention in a smarter way though have no clue how? HelpCrunch has! With our popup builder, you can be sure that no information will slip through the cracks. It offers everything you have ever wished for a perfect engagement action plan: Full customization including the opportunity to change popup appearance (popup templates, texts, animations, color schemes, and more) so that your popup is more noticeable. Popup display options: there are rules to choose from, such as browser language, current URL, number of page views, etc. Set them up and shoot a popup at the right time for the right audience to get maximum results. Live reports for optimizing popup real-time performance as people click on it. 🔗 OTHER INTEGRATIONS There is also a massive integration list to integrate HelpCrunch with your favorite tools (more integrations are on their way, so stay tuned!): Zapier Slack Google Tag Manager Google Analytics Shopify Squarespace Jimdo 3DCart Big Cartel SOUNDS INTRIGUING? BOOK A DEMO TO DISCUSS THE DETAILS AND START YOUR JOURNEY WITH HELPCRUNCH! CUSTOMER TESTIMONIALS ABOUT HELPCRUNCH – THE ONE-STOP PLATFORM FOR BUILDING STRONG RELATIONSHIPS WITH CLIENTS “HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%.” — Valery Kurilov, CEO @ SE Ranking “We had a call info line we wanted to get rid of and have everything online in the live chat. So, that was the reason why we switched to HelpCrunch.” — Jan Střecha, Marketing Manager @ Rekola “Once we started using HelpCrunch software, we were able to return €14.8 euros on each €1 paid for HelpCrunch.” — Fitlap “Nobody’s doing the GDPR preparations the right way. We wanted to make sure we’re ready for it, so it was crucial for us to choose a compliant tool and not to worry about legal complications afterward.” — Max Bondarenko, CMO @ Revenue Grid

Social Chat Buttons is a 100% FREE WordPress plugin that adds a beautiful floating chat widget to your website. Connect with your visitors through multiple social media platforms including WhatsApp, Telegram, Signal. Live Demo | Documentation | Support 🌟 Key Features (All FREE!) 💬 Multi-Network Support * WhatsApp Business & Personal * Telegram * Signal * Instagram Direct * Facebook Messenger * Twitter/X DM * LinkedIn Messages * Viber * Discord 🎨 Beautiful & Customizable Design * Modern floating chat button * Customizable colors and sizes * Icon, text, or custom image modes * Icon Picker with WordPress Dashicons, Bootstrap Icons, and custom SVG upload * Adjustable border radius — from square corners to fully rounded buttons * Gradient header backgrounds * Responsive design for all devices * Auto dark mode (8 PM – 7 AM, based on visitor’s local time) 🚀 Two Display Modes * Popup Mode — Classic chat popup window with contact list, header, and business hours * Direct Icons (Speed Dial) Mode — Social icons fan out from the floating button with cascading animation * Hover tooltips in direct mode — contact name appears next to each icon * RTL and LTR aware tooltip positioning * Click outside to close — intuitive user experience ⚡ Advanced Features * Smart availability scheduling – Set different hours for each contact * Live preview in admin panel * Auto-save settings as you type * Message templates for each contact * Photo avatars with media library integration * Mobile-friendly or hide on mobile option * Position control (left/right) * Responsive scaling 🔧 Easy Management * Intuitive admin interface * Drag & drop contact management * Bulk operations support * Real-time settings preview * One-click contact addition 🎯 Display Rules * Choose where the chat button appears on your website * All Pages — show the chat button everywhere (default) * Specific Pages — show the chat button only on selected pages * Specific Categories — show the chat button only for selected categories * Page selection control appears when Specific Pages is selected 🌍 Localization Ready * Full internationalization support * WordPress translation ready * RTL support 🔒 Secure & Optimized * WordPress coding standards compliant * Nonce security verification * Data sanitization & validation * Lightweight and fast loading * Clean uninstall option * GDPR compliant – no personal data collection 💎 Why Choose Social Chat Buttons? ✅ Completely FREE – No premium version, no hidden costs ✅ Professional Design – Modern UI with smooth animations ✅ Two Display Modes – Popup window or direct speed-dial social icons ✅ Icon Picker – Dashicons, Bootstrap Icons, or custom SVG ✅ Developer Friendly – Clean code following WordPress standards ✅ Regular Updates – Actively maintained and improved ✅ Community Support – Support through WordPress forums 🚀 Perfect For: E-commerce stores Business websites Personal blogs Service providers Customer support teams Multi-language sites Live Demo Documentation Support Support Need help? We provide free community support through: WordPress Support Forums: Plugin Support Page Documentation: Comprehensive guides and tutorials GitHub Issues: For developers and advanced users Contributing Social Chat Buttons is under GPLv2! Contribute on GitHub External Services This plugin creates direct links to third-party social media and messaging platforms when users click on chat buttons. The plugin itself does not send any data to these services – it simply generates URLs that users can choose to visit. When a visitor clicks on a chat button, they will be redirected to the respective external service based on the contact information you’ve configured. This happens client-side in the user’s browser. Services Used: The plugin generates links to the following third-party services (based on which platforms you choose to enable): Pinterest – For Pinterest messaging functionality URL format: https://pinterest.com/send/{username}/ Data sent: Pinterest username (configured by site admin) When: Only when user clicks the Pinterest chat button Privacy Policy: https://policy.pinterest.com/privacy-policy Terms of Service: https://policy.pinterest.com/terms-of-service Microsoft Teams – For Microsoft Teams chat functionality URL format: https://teams.microsoft.com/l/chat/0/0?users={email} Data sent: Email address or Teams ID (configured by site admin) When: Only when user clicks the Teams chat button Privacy Policy: https://privacy.microsoft.com/privacystatement Terms of Service: https://www.microsoft.com/servicesagreement Other Platforms – The plugin also creates links to these services (only if you configure them): WhatsApp (https://www.whatsapp.com/legal/privacy-policy) Telegram (https://telegram.org/privacy) Facebook Messenger (https://www.facebook.com/privacy/policy/) Instagram (https://privacycenter.instagram.com/policy/) Signal (https://signal.org/legal/) Discord (https://discord.com/privacy) Viber (https://www.viber.com/terms/viber-privacy-policy/) Twitter/X (https://twitter.com/privacy) LinkedIn (https://www.linkedin.com/legal/privacy-policy) Snapchat (https://values.snap.com/privacy/privacy-policy) KakaoTalk (https://www.kakao.com/policy/privacy) Threads (https://help.instagram.com/515230437301944) Reddit (https://www.reddit.com/policies/privacy-policy) VK (https://vk.com/privacy) Important Notes: No automatic data transmission: This plugin does not automatically send any data to these services. Links are only activated when users voluntarily click on them. You control what’s shared: As the site administrator, you configure which platforms to use and what contact information (username, phone number, email) to include in the links. User consent: When users click a chat button, they are consciously choosing to open that platform and are subject to that platform’s privacy policy and terms of service. Local storage only: All plugin settings and contact information are stored only in your WordPress database. Nothing is transmitted to external servers except when users click the chat buttons. Privacy Policy This plugin does not collect, store, or transmit any personal data from your website visitors. All contact information is stored locally in your WordPress database and never shared with third parties by the plugin itself. GDPR Compliance: This plugin is fully GDPR compliant: No cookies: The plugin does not set any cookies or use browser storage to track users No personal data collection: We don’t collect, process, or store any personal information from your visitors No tracking: No analytics, tracking pixels, or third-party scripts are loaded by this plugin Local data only: All settings and configurations are stored locally in your WordPress database User control: Visitors have full control – they choose whether to click chat buttons and share information with external platforms Transparent: All external service connections are documented above and happen only with explicit user action Right to erasure: Uninstalling the plugin removes all data from your database (if clean uninstall option is enabled) When visitors click on chat buttons, they are redirected to the respective social media platforms based on your configured contact information. Any data sharing at that point is governed by the privacy policies of those external platforms, and users are making an informed choice to use those services. Credits Developed with ❤️ by Hassan Tafreshi Translated into multiple languages by our amazing community: German by Presskopp Swedish by Tor-Bjorn Fjellner Dutch by Peter Smits Arabic and Franch by Fakhri Azzouz, French reviewed and approved by FX Bénard Turkish by Emre Erkan Persian by Hassan Tafreshi Portuguese by Pedro Mendonça Ukrainian by bilohash and Andriy_Panchenko Russian by Irina Dutch (Belgium) by Peter Smits and (Pieterjan Deneys)[https://profiles.wordpress.org/nekojonez/] Community feedback and suggestions WordPress community support ⭐ Love this plugin? Please leave a 5-star review! It helps us continue developing tools for the WordPress community.