Online Buyer Survey by Bizrate Insights vs Simple Feature Requests Free – User Feedback Board

Optimize Your CX Strategy with Real-Time Customer Feedback Bizrate Insights helps you build better customer experiences and attract more qualified traffic to your ecommerce store using voice-of-customer (VoC) feedback collected from the Online Buyer Survey. Understand what your business is doing right and improve with comments and ratings directly from verified customers. Our solutions include unlimited survey invitations and responses with options for additional access and reporting. Due to our surveys being incentivized, we lead the industry in response rate. More responses, more data. Read below to learn more about everything Bizrate Insights’ Online Buyer Survey has to offer. Install Bizrate Insights Online Buyer Survey plugin today. Collect More Feedback and Never Worry about Data Limits Our flexible solutions allow retailers of all sizes to collect and analyze customer feedback without ever worrying about a data limit. That’s why all subscriptions to the Online Buyer Survey include unlimited access to basic data. Bizrate Insights will never charge you for the number of surveys you send out or the total customer responses you receive. Track the Entire Customer Journey Understand how your business is performing across the entire customer journey. The Online Buyer Survey covers the end-to-end shopping experience by engaging customers at two critical points: the point of sale and post-fulfillment. This unique approach helps ensure feedback is coming from verified buyers right when their experiences are top of mind. The Point-of-Sale survey covers the experience leading up to the moment a customer clicks the checkout button. Three days after the anticipated delivery date of their order, the customer is emailed the Fulfillment survey covering the shipping experience and product satisfaction. Discover All the Customer Insights without Any of the Data Analysis You don’t need to be a data scientist or have an in-house team of analysts to get the most out of your survey results. VitalSigns is the easy-to-use reporting platform designed to turn data from your company’s Online Buyer Survey into actionable insights and comes standard with every subscription. By placing all your survey results in one central location, every team member will have instant access to invaluable metrics that can be used to empower their decision-making. Get the Metrics That Matter Most View quantitative and qualitative metrics that give a complete understanding of your company’s performance. These metrics range from key performance indicators (KPIs) like Overall Satisfaction and Likelihood to Buy Again, verbatim customer comments, and the industry-standard Net Promoter Score. This information is accessible within VitalSigns and organized in a series of interactive dashboards. Increase Seller Ratings and Build Trust for Your Brand Quickly grow your brand and build trust with customers using your Online Buyer Survey results. Seller Ratings Syndication is a built-in feature that seamlessly shares customer feedback gathered from your Online Buyer Survey directly with Google, Bing, and Yahoo. This feedback populates your company’s merchant profiles on these search engines and appears in search ads. See How You Stack Up to Competitors Take results from your Online Buyer Survey out of a vacuum using comprehensive benchmarking tools. VitalSigns lets you see how your company’s performance stacks up against other retailers within the Bizrate Insights network. With thousands of participating companies across the U.S., we offer unmatched direct benchmarking tools designed specifically for ecommerce retailers looking to stay ahead of the competition. Collect Customer Feedback at No Cost Optimize your CX strategy and grow your business with real-time VoC feedback collected with the Online Buyer Survey. Download the WooCommerce extension and get started today. No matter the size of your company, you can set up a Bizrate Insights account and get all these features at no cost: * Unlimited surveys: Collect and analyze customer feedback without worrying about a data cap. * Seller Ratings Syndication: Customer comments and ratings are automatically shared with search engines like Google and displayed in search ads. * KPI dashboards: Easily access metrics critical to your company’s success, including Overall Satisfaction and Likelihood to Recommend. * Customer comment dashboard: View, track, and respond to customer comments as they come in. * Dedicated customer support: Our team is always here to ensure you get the most out of your VoC data.

Keeping a list of all the feature requests you get from your users can be a cumbersome task. Maybe you’re managing your customer feedback all via spreadsheet and adding “+1″s to requests? Perhaps you’re using an expensive third party solution? Whatever method you use, chances are it costs you time AND money. Simple Feature Requests aims to make the process of collecting customer feedback and idea management much easier for you. Now you can let your users submit requests themselves and vote on the ones they want to see in your product — all from within your existing WordPress website. Simple Feature Requests Free The free version of the plugin provides the following features: Accept user-submitted feature requests. Users can vote on features they want to see included in your product. Users can comment on feature requests using the native WordPress commenting system. Admins can approve and manage feature requests. Intelligent search before submitting user feedback. Sort/filter by “Latest”, “Top”, “My Requests”, and “Status”. Select status from “Pending”, “Published”, “Under Review”, “Complete”, “Started”, “Planned”, and “Declined”. Ability to add custom statuses (requires code snippet). Simple Feature Requests Pro The Pro version of Simple Feature Requests provides enhanced features that make idea management even more effortless. Categorize feature requests to improve and organize the feature request process for your users. Bulk change request statuses to save you time managing user feedback. Add a roadmap to keep your users updated about where your product is heading. Enable email notifications for status changes or new comments, so your users keep in the loop. Limit votes per user to ensure they vote on only essential features. Image Uploads for feature requests. Custom Statuses for feature requests. Multiple Boards for grouping feature requests. Custom request labels to allow you to rename ‘request’ and ‘requests’ to whatever is most appropriate for your use-case. Allow Guest Voting for visitors without a user account. Integration with Advanced Custom Fields. Collect additional information from your users. Currently supported fields: Text, Email, URL, Number, Textarea, Select, Checkbox, Radio Upgrade to Pro Pro Feature Highlight: Product Roadmap Simple Feature Requests makes it easy to create a comprehensive product roadmap based on the customer feedback you’ve received. Our roadmap shortcode presents your product’s requests in a kanban view, organized by request status. You can configure which status columns to display in the roadmap and use the shortcode multiple times throughout your website. A product roadmap is essential for any product-based business. It allows you to keep your users in the loop about upcoming features and when to expect them. Upgrade to Pro Useful Links Documentation Simple Feature Requests Pro Customizing Simple Feature Requests templates in your theme Simple Feature Requests allows you to fully customize templates for your theme. The templates that are available for customization are available in the templates folder of the plugin. To create customized templates: In your theme folder, create the folder simple-feature-requests. Copy the template from the plugin, including the directory structure. Customize the new file(s) in the theme folder. For example: Given a theme folder of my-theme, and a need to customize the ACF output: Create the folder in the theme, simple-feature-requests. From the plugin templates folder, copy compat/acf/single.php into the simple-feature-requests folder. Edit as desired. The result will be the following in the theme folder: my-theme/simple-feature-requests/compat/acf/single.php.