Text vs REVE Chat – AI Chatbot, Live Chat, Helpdesk, Campaigns & More

Text is an AI-powered customer service platform — live chat, AI agent, help desk, and ticketing in one workspace. Install the plugin on your WordPress site in minutes, connect your account, and the AI starts handling conversations the same day. No developer needed. 14-day free trial, no credit card required. 🤖 AI Agent That Resolves, Sells, and Generates Leads AI agent in Text is trained on your website data and knowledge base. Point it at your site — it reads your content, understands context, and starts helping visitors the same day. How training works: You give the AI your website URL, help articles, PDFs, or product catalogs. It builds its knowledge base automatically. The AI resolves conversations end-to-end — order status, returns, FAQs, product specs — in multiple languages, 24/7, with automatic translation built in. Text customers see a 74% AI resolution rate versus 59% industry average. Fewer tickets on your team, more time for important conversations. Resolution is only the starting point: Checkout hesitation? The AI steps in with a relevant offer. Purchase intent on a product page? It starts the right conversation. Question about an existing order? It recommends next steps. These aren’t cold pitches — they’re helpful nudges at moments that convert. AI delivers rich response formats — product cards, carousels, quick replies, buttons — so conversations feel interactive, not robotic. Persistent chat history means returning visitors pick up right where they left off. Because the AI trains on your data — not generic internet content — it sounds like your brand: Fine-tune tone, answer length, and personality Configure behaviors for different pages, audiences, or times of day AI adapts to your business Core Features 💬 Live Chat, Human Handoff, and Copilot Live chat connects your WordPress site to Text’s unified inbox. See who’s online, what they’re browsing, where they came from. Routing rules send conversations to the right agent. Proactive triggers engage visitors before they ask. How does the AI handle conversations it can’t resolve? — human handoff. The AI doesn’t just transfer — it summarizes the conversation, collects customer details, and hands your agent full context. Copilot. A separate AI assistant for your agents — reply suggestions, chat summaries, relevant knowledge base content, all in real-time. Copilot makes them faster. 🤖 AI Agent Most chatbot plugins connect to a generic AI. Text’s AI agent is different — it’s trained on your data, speaks in your brand voice, and understands commercial context: what’s in the cart, browsed pages, purchase history. Teach it new workflows in plain language — no code, no decision trees, no waiting on developers. ⚡ Custom Skills Custom skills let you quickly teach your AI agent to qualify leads, capture contact details, offer discounts, route VIPs, create support tickets, schedule appointments — and more. No coding required. Anyone on your team can build AI workflows that previously required a developer. One team built their most effective skill in thirty seconds with a single sentence. Custom skills work with intent detection. The AI doesn’t wait for questions, it starts conversations on its own. 🎫 Help Desk and Ticketing The ticketing system handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Agent collaboration features — chat transfer, escalation rules, internal notes — keep complex issues moving. For agencies and resellers, white-label options let you deploy Text under your own brand. 🎯 Campaigns and Lead Generation Text doesn’t wait for visitors to click. Proactive campaigns engage based on behavior — time on page, scroll depth, exit intent, cart value — then capture contact details, qualify prospects, and route high-value leads to your team with full context. The conversational form builder lets you create structured data collection flows that feel natural inside the chat. No clunky pop-ups. No redirects to external contact form pages. The visitor answers questions inside the chatbot window, and the data flows directly into your CRM or email platform. With conversation forms built into the chat flow, you capture structured data without interrupting the natural conversation. For ecommerce specifically, user conversions improve when the AI engages visitors at the right moment. Text detects buying patterns and acts — increasing customer conversion rate by meeting buyers where they are in the journey. Lead generation runs around the clock. ⚙️ Automation and Integrations No-code workflows connect Text to HubSpot, Slack, Mailchimp, and more. Trigger-based actions handle tagging, routing, follow-ups, CRM updates, and notifications automatically. Ticket rules manage escalation, SLA enforcement, and feedback collection. Webhook support connects Text to virtually any system. 📊 Measure Profit Text measures what matters — resolution rate, satisfaction, response times, agent performance, and cost per conversation. Unlike most platforms, it separates results by manual, AI-assisted, and fully automated. You see exactly where value is coming from. Revenue attribution shows what the AI sells, saves, and surfaces. Feedback collects automatically through post-chat surveys and satisfaction ratings. This is the difference between a chat bot that reports on volume and a customer service platform that reports on value. Topic detection highlights what customers ask about most, so you can fix what’s broken and double down on what works. 🔐 Security and Compliance SOC 2 GDPR and CCPA PCI DSS Role-based access with admin and member permissions Multi-brand support with brand-level data separation Dedicated private server option for enterprise clients Controls to disable persistent chat history and manage data retention See more audits, certifications, subprocessors, and data processing practices in Text’s Trust Center. 💰 Pricing Text’s pricing plans start at $19/month. Three tiers — Essential, Growth, and Enterprise — with AI resolutions included at each level (10, 200, and 2,000+ per month). Additional resolutions available in packages of 50. Every plan includes the AI chatbot, live chat, help desk, and ticketing system. 14-day free trial with full access to advanced features — no credit card required. 💬 Live Chat for WordPress That Actually Works Text’s live chat plugin sits within the same unified inbox as your AI chatbot, email support, ticketing system, and social channels. No tab-switching. No lost context. One workspace for everything. When a conversation needs a human, the AI doesn’t just transfer — it prepares. It collects customer details, summarizes the conversation, and hands your agent a warm handoff with full context — who they’re talking to, what they’ve asked, and what they need. 🧑‍✈️ Copilot for Human Agents Copilot is a real-time AI assistant for your agents — reply suggestions, chat summaries, relevant knowledge base content. Agents respond faster, handle more, and don’t burn out. 👀 Real-Time Visitor Tracking See who’s on your site right now, what they’re browsing, and where they came from. Live visitor tracking lets your team start proactive conversations based on actual behavior — not guesswork. Combined with intelligent routing, the right agent gets the right conversation instantly — by skill, context, or account value. No manual assignment, no delays. 🌐 Omnichannel Messaging — Every Channel, One Inbox Your customers don’t stick to one channel. Text brings live chat, email, Facebook Messenger, Instagram, and more into one omnichannel inbox — full conversation history per contact, no blind spots. Not integrations duct-taped together. One inbox, built for it. 🌙 Offline Messaging and After-Hours AI Coverage When no one’s online, the AI keeps working — capturing leads, qualifying visitors, and collecting context for follow-up. Your team wakes up to warm leads, not a backlog. 24/7 support without the 24/7 headcount. 🎫 Help Desk and Ticketing System Built for WordPress Text includes a full help desk and ticketing system — not as an add-on, but as a core part of the platform. Create, assign, and track support tickets without leaving the conversation. 📋 Ticket Management That Scales Every conversation can become a ticket with full context: browsing history, order data, previous conversations, internal notes. Automated tagging and routing based on conversation content Priority levels and SLA tracking Escalation workflows when SLAs are at risk Satisfaction ratings and post-chat surveys Team management with workload visibility Response times, resolution rates, and agent performance reports Email ticketing routes into the same inbox as chat and social. Self-service portal. White-label options for agencies and resellers. 🛒 AI Agent for eCommerce and WooCommerce WooCommerce and Shopify integration gives your AI and human agents real-time access to order data, cart contents, and browsing history — right inside the conversation. Order tracking, product recommendations, and return flows run automatically. Your team focuses on conversations that need a human touch. 🌍 Multilingual Support for Global WordPress Websites Text supports multiple languages with automatic translation built into the AI engine. Your AI chatbot responds in your visitor’s language automatically — no separate bots, no manual translation. One AI agent serves your entire global audience — whether your site gets traffic from Berlin, São Paulo, or Tokyo. Multilingual support isn’t a premium add-on — it’s how the product works. Under the hood, Text uses NLP and vector database embedding technology to understand meaning, not just match keywords. 🔗 Integration With Your Existing Stack Text connects to WooCommerce, Shopify, HubSpot, Slack, Zapier, and more. Automated tagging, routing, follow-ups, and escalation rules run without manual work. Webhook support connects Text to virtually any system. The plugin installs in clicks from your WordPress dashboard — no coding, no complex configuration. Customize the widget’s appearance, behavior, and placement directly from Text. Text also works as a knowledge base plugin for your WordPress site. The AI learns from your existing content — pages, posts, product descriptions, help articles — and uses that knowledge to answer user questions accurately. As your site updates, so does the AI. No retraining required. 🔄 Customer Experience Across the Entire Journey Implementing chatbots is only valuable if they fit into the broader customer experience. Text isn’t a standalone chat widget — it covers the entire customer journey from first visit to repeat purchase. A visitor lands on your site. The AI tracks their behavior, starts the right conversation, and routes to a human when needed — with full context. After the purchase, it handles support. Every touchpoint is connected, every conversation makes the AI smarter and your team more effective. From first click to loyal customer. 🎨 Chat Widget Customization The chat widget adapts to your brand — colors, position, greeting messages, avatar, launcher style. Show it on specific pages, hide it on others, trigger it by behavior, or limit it to business hours. Focus browser tab flashing alerts your agents when new messages arrive. Bot notification sounds keep your team responsive. The widget is fully responsive — it looks and works properly on every device, every screen size, every WordPress theme. 🛡️ Disable Persistent Chat History For businesses operating under strict data privacy regulations, Text offers controls to disable persistent chat history and manage data retention policies. GDPR compliance isn’t an afterthought — it’s built into how the platform handles customer data from day one. ⚙️ Installation Installing Text on your WordPress site takes minutes: Log into your WordPress dashboard. Go to Plugins and click Add New. Search for “Text” in the plugin directory. Install the plugin and activate it. Connect your Text account — or create one directly from the WordPress backend. The AI chatbot starts learning from your website data immediately. No API key configuration. No developer required. No PHP based system tweaks. The plug’n’play setup means you go from installation to handling conversations in the same session. The plugin is actively maintained — issues like undefined index issue fixed promptly, with regular updates and a tutorial link added to the plugin settings page so you’re never stuck. 🏢 Who Uses Text Text is built for ecommerce and digital-first businesses — from growing online stores to enterprise teams. Whether you need to provide automated customer support for your WooCommerce shop, generate leads from your WordPress site, improve user engagement, or increase customer satisfaction without scaling headcount — Text is the WordPress chatbot and customer service platform that does it all. Over 35,000 companies trust Text, including Unilever, Wembley Stadium, and MIT. Your support team already talks to more potential buyers than sales does. Text makes sure those conversations count. Great service sells. External services This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality. Account connection When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request: WordPress admin email address WordPress site URL and admin URL PHP version, WordPress version, and plugin version WooCommerce version (if WooCommerce is active) This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account. Chat widget Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation. This service is provided by Text, Inc: – Terms of service – Privacy policy

REVE Chat is a complete customer service, marketing, and sales solution for different industries such as Ecommerce, SaaS, Telecom, Banking, Finance, Real Estate, and more. It unifies real-time live chat, AI-driven chatbots, smart helpdesk, and multichannel campaigns into a single platform. You can use it to qualify & capture leads, reduce cart abandonment, provide personalized product recommendations, deliver instant support, and more. REVE Chat WordPress plugin provides a super easy installation process for customers to avail the great features we have to offer. You can start on our Free plan (no credit card required). As your usage grows, you can upgrade to one of our paid plans as per your need. We also offer an optional 14-day full-feature trial to explore everything we have to offer for your business. Start your journey with REVE Chat now by clicking the link. Why is REVE Chat a Must for Your WordPress Website? REVE Chat offers a complete solution with a variety of powerful features, such as: 🤖 AI-Powered Conversations: Augmented by LLMs, REVE Chatbots are able to respond and provide solutions like a human agent. 📥 Smart Omnichannel Single Inbox: Manage live chat conversations and chatbot interactions from one unified view so that agents don’t have to manage multiple tools. 📈 Higher Lead Generation and Sales: With Live Chat and Chatbot, your company can convert more customers, reduce cart abandonment, recommend solutions, and more. 🎫 Manage Issues Efficiently: Through an omnichannel ticketing system, collect issues via email, widget, chat, and more, and resolve them with speed and efficiency. 📣 Built-in Campaigns: REVE Chat goes beyond chat as you can efficiently run WhatsApp, Web Push, and SMS campaigns from the same platform and convert visitors into customers. ⚡ Easy-to-Use Solution: Install our plugin, connect with our platform, and seamlessly chat with customers within a few minutes. 📊 Actionable Analytics: Track everything regarding customer activity, live chat conversations, SLA, FRT, and more, in an intuitive dashboard to track ROI and overall customer service performance. 🔗 Deep System Integrations: Integrate with popular platforms like WooCommerce, Google My Business, and HubSpot CRM for a more cohesive business ecosystem. 🛡️ Enterprise-Ready Controls: Make use of role-based access control, SSO options, and more to maintain privacy and compliance. 🎁 Start for Free: REVE Chat is completely free for all users and has paid plans for users that need more advanced features and tools for business growth. The Best REVE Chat Features 💬 AI-powered Live Chat & Instant Messaging: Provide fast, real-time conversations with AI Copilot assistance to resolve queries instantly and personalize customer experiences. 📹 One-click Video and Voice Call: Chat with customers via video or voice with just one click of a button. 🤝 Smooth Co-browsing & Screen Sharing: Collaborate with customers when needed to solve complex problems and technical issues. 🤖 Powerful AI Chatbots: Create AI chatbots configured with deep system integration to quickly address customer queries in any channel. 🏗️ Drag-and-Drop Chatbot Flow Builder: Easily create chatbots by adding elements as needed without any coding knowledge required. 🛎️ Smart Helpdesk: Provide both customers and agents with innovative tools to report, collect, manage, and resolve tickets. 🚀 Robust Campaign Management: Utilize Web Push notifications, WhatsApp campaigns, and SMS messages to engage with users effectively, generating more leads and sales. 🎨 Fully-Customizable Chat Widget: Bring your brand’s identity into your chat widget and give it a more premium feel. 📱 Multi-widget Deployment: Deploy multiple widgets according to your use, whether they are powered by chatbots, just for live chat, or one that allows your customers to report and track tickets. 🛒 Deep Ecommerce Integrations: Seamlessly connect with WooCommerce to recover carts, recommend products, and personalize campaigns that drive more sales. 📈 Analytics Dashboard: Monitor all conversations, check conversations, track agent performances, and campaign ROI in a comprehensive dashboard. 📝 Custom Forms: Create personalized and in-depth forms for specific purposes and uses. Why Use REVE Chat Over Other Plugins? If you’ve looked at plugins like Tawk.to, Tidio, Crisp, Chaty or LiveChat, you’ve probably noticed they mainly focus on website chat. REVE Chat goes further by combining customer support, automation, and outreach into one platform: More than Just Chat: Most plugins focus on live chat or chatbot, while REVE Chat combines both of those, along with AI capabilities, ticketing, campaigns, and more in one plugin. True Omnichannel Support: Engage customers in all channels (not just website) while also collecting and resolving tickets from multiple sources. AI That Works With You: Instead of only rule-based bots, REVE Chat offers AI-powered chatbots and an AI Copilot that can assist agents in real time for faster, more natural responses. Built to Grow With You: From startups to enterprises, REVE Chat includes role-based controls, integrations, and analytics that scale as you do. Who Can Use This Plugin? REVE Chat is great for businesses in all industries, but we offer different kinds of specialized use cases and features for each industry. Ecommerce 🛒 Personalized Recommendations: Display product carousels and smart catalogs tailored to visitor behavior. ⚙️ WooCommerce Integration: Seamlessly connect your store to recover carts and process orders in real time. 📣 Targeted Campaigns: Run Web Push, WhatsApp, and SMS campaigns that drive repeat purchases. ⚡ Proactive Support: Use proactive chats and triggers to reduce cart abandonment and assist buyers instantly. Banking & Finance 🏦 Smart FAQ Chatbots: Automate responses to common banking queries smartly and securely. 💰 Loan & Product Guidance: Recommend loan options, savings plans, or cards based on customer needs. 🔒 Secure Transaction Gateways: Provide real-time support for payments with added authentication. 📝 Streamlined Onboarding: Use custom forms and co-browsing to guide users through account setup. Insurance 🛡️ Claims & Applications: Provide customized forms, collect customer information, and process them directly via chatbots or live chat. 📞 Virtual Assistance: Offer onboarding and personalized support with live chat, co-browsing, voice, or video. 🔀 Advanced Routing: Direct policyholders to the right agent based on query type. 📅 Proactive Campaigns: Send renewal reminders and policy updates via SMS or WhatsApp. Telecom 📡 Roaming and Plan Activation: From understanding customer needs to completing plan/roaming/service activation, all can be done through a chatbot with deep system integration capability. 📥 Smart Ticketing System: Handle customer issues across multiple channels in one inbox. 💡 Plan & Package Suggestions: Recommend subscriptions tailored to usage patterns and customer needs through an AI-powered Chatbot. 🗺️ Custom Journeys: Guide users through onboarding, troubleshooting, upgrades, and more. 💳 Secure Billing Support: Assist customers with payment gateways and billing via API integration. Real Estate 🏠 Smart Property Search: Use chatbots to recommend listings with carousels and catalogs. 📞 Instant Lead Capture: Collect buyer and seller details via live chat and chatbot through custom forms. 🎥 Virtual Property Tours: Host guided tours and consultations through video and co-browsing. 🔔 Follow-up Campaigns: Automate reminders for viewings and offers via WhatsApp, Web Push, or SMS. SaaS 💻 Lead Qualification Bots: Capture and qualify leads before passing them to sales. 🌍 24/7 Multichannel Support: Provide round-the-round help via live chat, ticketing, and chatbots inside your SaaS platforms. 📈 Upsell Campaigns: Run web and WhatsApp campaigns to drive feature adoption, renewals, and upgrades. 🔍 Retention Insights: Track usage and support metrics to improve customer success. Integration That Powers Your Workflow REVE Chat connects seamlessly with the tools you already use. CRM & Business Tools: HubSpot CRM, Google Business Profile, Salesforce, Zapier, Pipedrive, etc. Google Platforms: Google Business Profile, YouTube, Google Play, etc. Analytics: GTM, Google Analytics, Power BI, and Custom Analytics System. Collaboration & Communication: Facebook Comment & Messenger, WhatsApp, Telegram, Viber, Instagram, Twitter, and more. APIs & Webhooks: Flexible options to extend REVE Chat into your own systems. To learn more about how REVE Chat can help your business, request a free consultation with one of our experts now. Pricing at a glance Free plan (forever) – Core chat features with limited monthly conversations. Conversation-based pricing – Pay only for the conversations you need as your traffic grows. Optional Add-Ons – AI Credit, Whitelabel, Integrations and much more for your business needs. 14-day trial – Unlock all of our features and try it out for 14 days. For more pricing details, please check out our pricing page Support Should you need any assistance, feel free to chat with our customer service professionals at our Website or email us at [email protected]. Contributors & Developers REVE Chat is an omnichannel platform envisioned to help businesses scale sales and support with a range of advanced live engagement tools. We have an AI-powered chatbot, live chat software, video chat, and co-browsing solutions to enable enterprises value across marketing, sales, and support. Contributors & Developers REVE Chat is an omnichannel platform envisioned to help businesses scale sales and support with a range of advanced live engagement tools. We have an AI-powered chatbot, live chat software, video chat, and co-browsing solutions to enable enterprises value across marketing, sales, and support.