Rapls AI Chatbot – Self-Hosted RAG & MCP Server vs Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

Add an AI chatbot that answers visitors from your own content — and admits when it doesn’t know. Rapls AI Chatbot searches your posts, pages, and knowledge base first, then replies in natural language, in the visitor’s own language. With Grounded Answers Only mode, if your content has no answer, the bot says so instead of making something up. You can be live in about five minutes, for free, with no credit card. On first setup a guided “Start for free” panel hands you a free key from OpenRouter or the Google Gemini free tier, tests it, auto-selects a working model, and switches the chatbot on — no AI or API experience needed. Watch the setup, start to finish: No monthly SaaS fee — and no runaway bill. It runs on your own API key with no markup, and built-in Usage Control caps daily usage per visitor, so you can open the bot to the public without worrying about your API spend. A Monthly Cost Guard lets you set a hard budget, and Model Fallback keeps the bot answering on a lightweight model when your main model hits its quota. Conversations and keys stay on your own server. Built for site owners, agencies, and developers who want control over the model, the data, and the cost. Connect OpenAI, Anthropic Claude, Google Gemini, or OpenRouter, or any OpenAI-compatible endpoint such as Alibaba Tongyi Qwen (DashScope) — useful where OpenAI and Gemini are hard to reach — and switch anytime. Why site owners pick Rapls Free to try, fast to launch. Guided onboarding gets you from install to a working chatbot in minutes, with a no-credit-card OpenRouter or Gemini key. Grounded answers, or an honest “I don’t know.” RAG hybrid search grounds replies in your actual posts, pages, and knowledge base — and Grounded Answers Only mode keeps the bot from inventing answers your site doesn’t contain. Your bill can’t run away. Self-hosted and BYOK with no markup, plus per-visitor daily caps (Usage Control) so public traffic can’t drain your API budget. Replies that don’t sound like a robot. An optional AI-smell score reviews the bot’s Japanese replies for machine-sounding wording, so you can tune the tone. (Detection only — replies are never altered.) No lock-in. Switch between OpenAI, Claude, Gemini, and OpenRouter whenever you want. Speaks your visitors’ language. Automatic multi-language replies, so one bot serves an international audience. What it does Bring your own key: OpenAI, Anthropic Claude, Google Gemini, OpenRouter, or any OpenAI-compatible endpoint (Alibaba Qwen/DashScope, DeepSeek, Zhipu), switchable per site. Site learning: indexes your posts and pages so the bot answers from your content. Knowledge base: add Q&A or upload TXT/MD/PDF/DOCX files (large documents are split into parts automatically so they embed reliably), with priority over general answers. RAG hybrid search: combines keyword and semantic retrieval for grounded replies. Grounded Answers Only: an optional mode that makes the bot reply “I couldn’t find that” instead of inventing an answer your content doesn’t support. Web search: lets the bot pull current information when configured. MCP tools: exposes 5 Model Context Protocol tools, so agents such as Claude or ChatGPT can read and act on your site through conversation. Usage dashboard: tracks conversations, messages, and API cost. Usage Control: optional per-visitor daily caps so public traffic can’t run up your API bill. Unanswered Questions: records what the bot could not answer, with one-click “Add to knowledge” and an AI-drafted FAQ page. AI-smell score: an optional read-only score that flags machine-sounding wording in Japanese replies (detection only — replies are never altered). Industry starter templates: one click applies a ready-made system prompt and preset questions for hotels, shops, clinics, professional services, or company sites. Gutenberg block: drop the chatbot into any page or post. Deep-link auto-send: a ?raplsaich_q= URL opens the chatbot and sends the question automatically, so end-of-article “suggested questions” become one-click conversations. Turns visitor questions into content The bot doesn’t just answer — it tells you what your site is missing. Questions it could not answer from your content are recorded on the dashboard, one click turns them into a knowledge entry, and another click drafts an FAQ page from the last 30 days of real visitor questions. Answer gaps become content, content improves the bot, and the same pages work for SEO and AI search (LLMO). Self-hosted and private Conversations and keys stay on your own WordPress install. You are billed by your AI provider directly, so cost is transparent and there is no markup. Visitors can delete their own chat history from the widget (optional), and retention is configurable — GDPR-friendly by design. Free and Pro Free — not a trial. The free version is the full product: chatbot, site learning, knowledge base, RAG hybrid search, Grounded Answers Only, MCP server (5 tools), a usage dashboard (conversations, messages, and cost), and per-visitor daily caps. Run it forever at no cost on a free-tier key. Pro — for sites that run the bot as a business tool: Lead capture automation — collect contacts from conversations, with Google Sheets and Slack sync. Analytics — conversation, cost, and quality metrics at a glance. Usage Control suite — role-based limits, per-user monthly credits with auto-reset, and a usage-control dashboard to grant and track credits, so members and guests each get a fair share of your API budget. Extra MCP tools — product-search and analytics tools for AI agents, on top of the five in Free. Context & embedding controls — reprocess embeddings and shape the context retrieved for each reply. LINE integration (add-on) — connect the chatbot to LINE messaging, the dominant messenger in Japan. Up and running in about 5 minutes (free, no credit card) You do not need an API key or any AI experience to start. On first setup the plugin shows a “Start for free” panel with two no-credit-card paths: an OpenRouter free key or a Google Gemini free-tier key. Pick OpenRouter or Gemini. Click through to get a free key (about a minute) and paste it in. Press Test Connection — the key is validated and saved, a working free model is auto-selected, and the chatbot is switched on. That’s it. Each option states its data-handling trade-off up front (the Gemini free tier may use submitted content to improve Google’s models), so you choose with eyes open. You can switch to your own OpenAI, Claude, or Gemini key at any time. Learn more: Plugin details | Source code (GitHub) See it in action Watch the full setup — from install to first reply — in about 5 minutes, no credit card required: See it answer from your own content, and how that differs from plain ChatGPT: External Services This plugin connects to the following external third-party services. No data is sent to any service until you configure an API key and enable the feature in the plugin settings. Each service requires the site administrator to create an account and obtain API credentials. By using these services, you agree to their respective terms and privacy policies listed below. 1. OpenAI (GPT models): AI Provider Used when you select OpenAI as your AI provider. User messages and optionally site content are sent to generate AI responses. Service URL: https://api.openai.com/ Terms of Use: https://openai.com/terms/ Privacy Policy: https://openai.com/privacy/ 2. Anthropic (Claude models): AI Provider Used when you select Anthropic Claude as your AI provider. User messages and optionally site content are sent to generate AI responses. Service URL: https://api.anthropic.com/ Terms of Use: https://www.anthropic.com/terms Privacy Policy: https://www.anthropic.com/privacy 3. Google (Gemini models): AI Provider Used when you select Google Gemini as your AI provider. User messages and optionally site content are sent to generate AI responses. Service URL: https://generativelanguage.googleapis.com/ Terms of Use: https://policies.google.com/terms Privacy Policy: https://policies.google.com/privacy 4. OpenRouter: AI Provider Used when you select OpenRouter as your AI provider. OpenRouter is a unified API gateway that routes requests to various AI models. Service URL: https://openrouter.ai/api/ Terms of Use: https://openrouter.ai/terms Privacy Policy: https://openrouter.ai/privacy 5. OpenAI-compatible endpoints (e.g. Alibaba Qwen/DashScope, DeepSeek, Zhipu): AI Provider Used only if you select the “OpenAI-compatible” provider and enter a base URL. User messages, and optionally your site content (including indexed content for RAG embeddings), are sent to the endpoint you configure to generate responses or embeddings. Because the endpoint is chosen by you, please review the terms and privacy policy of the specific provider you connect to. For example, Alibaba Cloud Model Studio (DashScope), which powers Tongyi Qwen: Service URL: https://www.alibabacloud.com/help/en/model-studio/ Terms of Use: https://www.alibabacloud.com/help/en/legal/ Privacy Policy: https://www.alibabacloud.com/help/en/legal/latest/alibaba-cloud-privacy-policy/ 6. Google reCAPTCHA v3 (Optional) Used only if you enable reCAPTCHA in the plugin settings for spam protection. The visitor’s IP address and interaction data are sent to Google for verification. Service URL: https://www.google.com/recaptcha/ Terms of Use: https://policies.google.com/terms Privacy Policy: https://policies.google.com/privacy 7. LINE Messaging API (Pro Add-on, Optional) Used only if you enable the LINE integration via the Pro add-on. Connects to the LINE Messaging API for chatbot-to-LINE messaging. Service URL: https://api.line.me/ Terms of Use: https://terms.line.me/ Privacy Policy: https://line.me/en/terms/policy/ Cross-Site Embed The plugin includes an optional embed loader script (embed-loader.js) for embedding the chatbot on external websites via an iframe. This script does not load any external CDN resources or third-party scripts. It creates an iframe pointing back to your own WordPress site, and all data processing occurs on your server. Data Transmitted to External Services User messages: Chat messages entered by visitors (sent to the configured AI provider only) Site content (if Site Learning is enabled): Excerpts from your published posts/pages (sent to the configured AI provider) Knowledge base (if configured): Custom Q&A entries you create (sent to the configured AI provider) IP address (reCAPTCHA only): Sent to Google for spam verification Data Storage Conversation history: Stored locally in your WordPress database (can be disabled) Visitor IP: Stored as SHA-256 hash (not plain text) for rate limiting Retention: Configurable auto-deletion period (default 90 days) User Controls You can disable these features in the plugin settings: * Conversation history saving * Site content crawling/learning * Google reCAPTCHA verification * Web search

Advanced AI-Powered WordPress Helpdesk with Support Tickets, Knowledge Base, 24/7 Chatbot, Smart Automation, and Reports Support Genix is a powerful, AI-powered helpdesk plugin for WordPress, designed to simplify customer support management with intelligent automation. Manage support tickets in one place, boost productivity with AI-powered reply generation, create knowledge base docs with AI and enhance customer satisfaction with 24/7 automated chatbot support. Whether you’re running a small business or managing a large WooCommerce store, Support Genix helps you track and resolve customer support tickets with ease. With unlimited tickets, agents, and customers, plus advanced AI features, custom fields, and automated notifications, you’ll never miss an important issue again. 👇 Helpful Links to Get Started 🔎 Learn More | 📄 Documentation | 📍 Roadmaps | 🚀 Explore Pro 🚀 Everything You Need for Smarter Customer Support Support Genix is a great alternative to Freshdesk, Zendesk, Helpscout, Clickdesk, Awesome Support, and Fluent Support—offering enterprise-level features at a fraction of the cost, with no per-agent pricing and lifetime plans available. Perfect for e-commerce stores, digital product sellers, agencies, SaaS companies, educational platforms, membership sites etc. 🤖 AI-Powered Features (New!) Transform your support workflow with cutting-edge artificial intelligence: Help Me Write – Generate professional ticket replies in seconds with AI assistance, reducing response time by 60%. AI-Powered Chatbot – Provide instant answers 24/7 from your knowledge base, reducing ticket volume by 40%. AI Writing Assistant – Create comprehensive help documentation 10x faster using OpenAI and Claude. See AI Features in Action: 👉 Watch how Help Me Write generates professional ticket replies in seconds, reducing response time by 60%. 👉 Watch how the AI Chatbot answers customer questions 24/7 using your knowledge base. 👉 Learn how to create professional help articles in minutes with AI Writing Assistant. ⚡ Core Features That Scale With You Unlimited Everything – No restrictions on tickets, agents, or customers. Scale without limits or extra costs. Knowledge Base Management – Build a self-service help center that empowers customers to find answers instantly. Advanced Integrations – Connect with WooCommerce and Envato to enhance your support workflow. Email to Ticket Conversion (Pro) – Automatically convert incoming emails into organized support tickets. Advanced Integrations (Pro) – Connect with WhatsApp, Slack, Tutor LMS, Easy Digital Downloads, and more. Smart Documentation Suggestions (Pro) – Automatically suggest relevant help articles while customers create tickets. Support Tickets Report – Track ticket activity, response performance, and user interactions. Knowledge Base Analytics – Track user engagement, content performance, and search behavior. AI-Powered Chatbot Analytics – Track chatbot performance and optimize your automated support strategy. Complete Customization – Custom fields, ticket categories, role-based permissions, and branding options. 📊 Powerful Analytics & Reporting Track every metric that matters with comprehensive analytics dashboards: Support Tickets Report – Track ticket activity, response performance, and user interactions. Knowledge Base Analytics – Monitor user engagement, content performance, and search behavior. AI Chatbot Analytics – Track chatbot performance and optimize your automated support strategy. See exactly what’s working, identify bottlenecks, and make data-driven decisions to improve your support quality. ▶️ Video Tutorial Watch this video tutorial and learn how to set up a professional support ticket management system in WordPress that keeps your customers happy and your customer support team efficient. ❤️ Free Features AI-Powered Tools Help Me Write (AI Reply Assistant) (New) AI-Powered Chatbot (New) AI Chatbot Analytics & Tracking (New) AI Writing Assistant for Knowledge Base (New) Chatbot-Only Documentation Mode (New) Smarter Knowledge Base Analytics (New) Ticket Management Unlimited Tickets Ticket Categories Ticket Custom Fields Ticket Priority System Ticket Status Ticket Transfer Support Tickets Report Undo Feature for Agents Category Order Management Automatic Agent Assignment Knowledge Base & Documentation Knowledge Base Management (New) Knowledge Base Layout & Style Customization (New) Full Site Editing (FSE) Support BetterDocs Migration Tool Team & User Roles Unlimited Agents Unlimited Customers Agent Roles & Permissions Multiple Role Assignment Communication & Workflow Email Notifications Saved Replies Filters & Sorting Integrations & Compatibility WooCommerce Integration Envato Marketplace Integration Fluent Support Migration Tool Multisite Support WPML Compatibility Multilingual Support Setup & Design Setup Wizard Fully Responsive Design 🔥 Pro Features AI & Automation Ticket Creation via Chatbot (New) Smart Documentation Suggestions (New) Auto Close Inactive Tickets Auto-Trash & Auto-Delete Tickets Conditional Logic for Custom Fields (New) Ticket Management Email to Ticket Conversion Mailbox Binding & Management (New) Ticket Transfer Between Mailboxes Ticket Tagging System Ticket Hotlink Sharing Customizable Text Editor Height Integrations WooCommerce Integration (Advanced) Easy Digital Downloads (EDD) Integration WhatsApp Integration Slack Integration FluentCRM Integration Tutor LMS Integration BetterDocs Integration Webhook Integration (Incoming & Outgoing) Analytics & Performance Performance Insights Weekend & Holiday Settings User Access & Login Login with Google & Envato 👉 Explore the full power! Upgrade to Support Genix Pro. 🤝 Why Businesses Choose Support Genix 🚀 Effortless Ticket Management Stay organized and on top of your customer service with an intuitive, easy-to-use ticket management system. Track, prioritize, and manage support tickets in real-time, ensuring no customer query goes unanswered. 🛠️ Customizable Support System Tailor your support process to your exact needs. Add custom ticket fields, define ticket categories, and set up personalized email notifications to streamline communication with your customers and team. 👥 Multi-Agent Support Collaborate with your team efficiently. Multiple agents can work on tickets simultaneously, improving response time and ensuring customer issues are resolved quickly. 📱 Email Notifications & Auto-Updates Keep everyone informed with automatic email updates. Agents receive notifications when new support tickets are created or when there’s an update, ensuring prompt attention to every customer support request. ❤️ Support Genix Lite Features AI-Powered Tools: ✅ Help Me Write (New) – AI-powered assistant that generates professional ticket replies in seconds, helping agents respond 60% faster while maintaining consistent tone and quality across all customer interactions. ✅ AI-Powered Chatbot (New) – Handle repetitive questions with a smart AI Chatbot that delivers instant answers from your knowledge base, reducing ticket volume by 40% while providing 24/7 automated support. ✅ AI Chatbot Analytics (New) – Track chatbot performance with detailed metrics on queries, successful answers, and user interactions to optimize your automated support strategy and identify knowledge gaps. ✅ AI Writing Assistant for Knowledge Base (New) – Use built-in AI from OpenAI & Claude to craft or improve help articles in just a few clicks, generating professional documentation 10x faster than manual writing. ✅ Chatbot-Only Documentation Mode (New) – Make selected documentation accessible only via the chatbot, creating guided support experiences while keeping certain articles private from public search. ✅ Smarter Knowledge Base Analytics (New) – See which docs perform, what users search, and where they get stuck — all from one smart, centralized dashboard with actionable insights. Ticket Management: ✅ Unlimited Tickets – Handle an unlimited number of tickets effortlessly—no limits on the amount of support you can provide. ✅ Ticket Categories – Organize tickets by category, helping your team prioritize and manage support requests more efficiently. ✅ Ticket Custom Fields – Customize your ticket forms to collect the exact information needed for faster resolution of customer queries. ✅ Ticket Priority System – Set and filter tickets by priority levels to ensure critical issues receive immediate attention. ✅ Ticket Status – Track ticket progress with customizable status labels like “New”, “In Progress”, “Re-open”, “Active”, “Inactive”, “Closed”, and “Trashed”. ✅ Ticket Transfer – Quickly reassign tickets to the most suitable agent or department for faster issue resolution. ✅ Support Tickets Report – Gain deeper insights into your support management performance with comprehensive reports to measure efficiency and team productivity. ✅ Undo Feature for Agents – Allow agents to undo replies and notes before finalizing, preventing mistakes and improving accuracy. ✅ Category Order Management – Easily reorder support ticket categories with drag-and-drop functionality for better organization. ✅ Automatic Agent Assignment – Automatically assign tickets to agents based on predefined rules. If no agent is assigned, the system assigns the ticket to the first replying agent. Knowledge Base & Documentation: ✅ Knowledge Base Management (New) – Quickly create and organize help docs with categories, tags, and authors so users can find answers fast, reducing support workload significantly. ✅ Knowledge Base Layout & Style Customization (New) – Style your knowledge base with quick customization options for layouts, colors, and width effortlessly without touching code, matching your brand perfectly. ✅ Customizable Layouts + FSE Support – Display docs in grid, masonry, or list view. Fully compatible with both classic and Full Site Editing themes for maximum flexibility. ✅ BetterDocs Migration Tool – Seamlessly transfer all your documentation from BetterDocs to Support Genix Knowledge Base with one-click migration, preserving categories, tags, and article structure. Team & User Roles: ✅ Unlimited Agents – Add as many agents as needed to support your team’s growth, with no restrictions on user access. ✅ Unlimited Customers – Serve an unlimited number of customers, allowing your business to grow without support system limitations. ✅ Agent Roles & Permissions – Assign specific roles and permissions to agents, ensuring smooth management and team collaboration. ✅ Multiple Role Assignment – Assign multiple roles to users simultaneously for flexible permission management across teams. Communication & Workflow: ✅ Email Notifications – Get instant email notifications for every new ticket and update, ensuring you never miss an important request. ✅ Saved Replies – Save time with pre-written replies for common questions, speeding up responses and maintaining customer satisfaction. ✅ Filters & Sorting – Easily filter and sort tickets to quickly find what you need, keeping your support organized and streamlined. Integrations & Compatibility: ✅ WooCommerce Integration – View customer order history directly within support tickets for instant purchase context and faster resolution. ✅ Fluent Support Migration Tool – Import all tickets, customers, and conversation history from Fluent Support with our automated migration tool for easy platform switching. ✅ Multisite Support – Full compatibility with WordPress Multisite networks for managing support across multiple sites. ✅ WPML Compatibility – Support Genix integrates with WPML, making it easy to run multilingual support systems for global customers. ✅ Multilingual Support – Easily translate the plugin into any language. Fully compatible with popular translation plugins for seamless localization. Setup & Design: ✅ Setup Wizard – Quick and easy setup process with guided wizard for faster onboarding and configuration. ✅ Fully Responsive Design – Access and manage tickets from any device, thanks to Support Genix’s fully responsive design. 🔥 Premium Features (Support Genix Pro) AI & Automation: ✅ Ticket Creation via Chatbot (New) – Allow customers to create support tickets directly from the chatbot when questions require human assistance, with full conversation context. ✅ Smart Documentation Suggestions (New) – Display relevant help articles from your knowledge base while customers create tickets, reducing incoming support volume by up to 40%. ✅ Auto Close Inactive Ticket – Automatically close resolved tickets after a set period, keeping your helpdesk clean and workflow organized. ✅ Auto-Trash & Auto-Delete Tickets – Automatically clean up old or resolved tickets after a set period, keeping your helpdesk organized and database optimized. ✅ Conditional Logic for Custom Fields (New) – Create dynamic ticket forms with fields that appear or disappear based on user selections, collecting exactly the information you need. Ticket Management: ✅ Email to Ticket Conversion – Convert incoming emails into tickets automatically via email piping, streamlining your workflow for faster response times. ✅ Mailbox Binding & Management (New) – Associate email addresses with support tickets for organized multi-mailbox management, automatic routing, and department-based handling. ✅ Ticket Transfer Between Mailboxes – Move tickets across mailbox categories for better organization, departmental routing, and workload distribution. ✅ Ticket Tags – Organize and prioritize tickets with customizable tags for quick sorting and easy identification of customer issues. ✅ Ticket Hotlink – Provide customers with secure, one-click access to their tickets. Each hotlink automatically logs the customer into the support portal without manual sign-in. ✅ Customizable Text Editor Height – Adjust the text editor height to match your team’s preferences for comfortable ticket creation and replies. Integrations: ✅ WooCommerce Integration (Advanced) – Connect external WooCommerce stores and auto-create tickets from WooCommerce events like new orders. ✅ Webhook Integration – Integrate with external services like Zapier, HubSpot, and more to automate ticket updates across your tech stack. Analytics & Performance: ✅ Performance Insights – Schedule automated performance reports at your preferred frequency—hourly, daily, weekly, or monthly. Key support metrics delivered directly to your inbox. ✅ Weekend & Holiday Settings – Set special hours for weekends and holidays, ensuring smooth support management during off hours with automated away messages and schedule control. User Access & Login: ✅ Login with Google & Envato – Easily log in to Support Genix using your Google or Envato account, saving time and simplifying access for both agents and customers. More: ✅ Priority Support – Get priority support from our team of experts with faster response times and dedicated assistance for Pro customers. More features and enhancements coming with regular updates! 🚀 Upgrade today to unlock all these powerful tools and take your customer support to the next level! 👉 Explore the full power! Upgrade to Support Genix Pro. ⚡ Powerful Integrations Available in Support Genix Connect with the tools you already use! Manage queries faster with powerful integrations. 🚀 🛒 Connect Your Digital Marketplace Envato Marketplace Integration – Verify purchase codes from Envato, ThemeForest, and CodeCanyon instantly. 💬 Reach Customers Wherever They Are WhatsApp Integration (Pro) – Support customers on WhatsApp with automatic ticket creation. Slack Integration (Pro) – Get real-time ticket updates via Slack for better team collaboration. 💡 Seamless eCommerce Support WooCommerce Integration – Manage WooCommerce customer queries and orders directly in Support Genix. EDD Integration (Pro) – Simplified support for Easy Digital Downloads with seamless ticket management. 🎯 Amplify Your Marketing & Learning Tools FluentCRM Integration (Pro) – Efficient CRM management of customer relations and communications. Tutor LMS Integration (Pro) – Manage support tickets for students, courses, and instructors. 📉 Reduce Ticket Volume Automatically BetterDocs Integration (Pro) – Auto-suggest relevant articles before tickets are created to reduce volume. All integrations work out of the box with no technical expertise needed. 👉 Explore the full power! Upgrade to Support Genix Pro. 🎬 Community Tutorials Learn from our amazing community members who’ve created helpful tutorials: