Hive Support | AI-Powered Help Desk, Live Chat and Chatbot vs Rapls AI Chatbot – Self-Hosted RAG & MCP Server

Improve your WordPress customer support with Hive Support – a complete AI and human hybrid helpdesk built for modern WordPress businesses. Manage tickets, run live chat, deploy an AI chatbot trained on your own content, and handle every support request from one clean dashboard inside WordPress. ✨ AI that learns from your own content. Upload your documentation, product pages, or TXT and DOCX files. The AI reads from there and gives specific, accurate answers instead of generic ones. 🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team. With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times. Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future. 🚀 Get Pro | Docs ✴️ Hive Support Key Features ✅ Ticket Management System (Free) – Manage unlimited tickets, agents, and customers with customizable filters and statuses. ✅ Business Inbox (Free) – Create and customize multiple support mailboxes. (Web-based and Email Based) ✅ Agent Activity Tracking (Free) – Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support. ✅ AI Chatbot with RAG Knowledge Base (Pro) – Deploy a 24/7 AI chatbot trained on your own documentation, product pages, and uploaded TXT or DOCX files. Accurate, specific answers every time. ✅ AI to Human Handoff (Pro) – When AI cannot help, customers request a live agent. Your team gets notified instantly and takes over the chat with full conversation history. ✅ Live Agent Takeover (Pro) – Agents can take over any active AI chat directly from the WordPress admin panel in real time. ✅ Support Queue with Real-Time Notifications (Pro) – Every handoff request joins a live support queue visible in your WordPress dashboard. Accept, convert to ticket, or dismiss requests from one place. ✅ All Chat History in One Inbox (Pro) – Every AI chat and live chat conversation is stored and fully searchable in your inbox. Returning visitors pick up right where they left off. ✅ Reply Tickets with AI (Pro) – AI drafts replies to support tickets using your knowledge base. Agents review, edit, and send. ✅ Customizable Chatbot (Pro) – Set a custom bot name, upload an avatar, choose brand colors, write custom instructions, and add pre-defined questions. ✅ Live Chat (Pro) – Enable or disable live chat on any page and customize the chat widget appearance. Control who can use live chat — all visitors or logged-in customers only. More Features of Hive Support Manage Support Agents (Free) – Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed. Ticket Reports (Free) – Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency. Email Notifications (Free) – Send customizable email notifications to customers and agents, including subject and body text. Response Templates (Pro) – Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses. Automation Trigger (Pro) – Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management. Custom Ticket Fields (Pro) – Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs. Agent Performance Reports (Pro) – Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity. Integration Capabilities (Pro) – Hive Support is fully integrated with Telegram, Slack, Discord, and WhatsApp. Also integrates with WooCommerce, EDD, weDocs, BetterDocs, and OpenAI. 🛡️ GDPR Compliant Helpdesk Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant. 📌 Why Choose the Hive Support Plugin for your WordPress Website? ⏳ Improved Response Time Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster. 📑 All-inclusive Analytics and Reporting Gain insights into common issues, response times, and customer satisfaction to improve your support services. 🛡️ Better User Experience Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions. 🔗 Integration with Other Tools Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability. 📍 Useful Guide for Integrations: Telegram Integration Slack Integration Discord Integration WhatsApp Integration ⚙️ How to Use Hive Support on your WordPress Site We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 How to Install the Hive Support. 🎉 Other Plugins from WPCommerz We offer a range of essential plugins to help you grow your WooCommerce business more efficiently. ✳️ WP Guidant: Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly. ✳️ Darklup: Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience. ✳️ wcEazy: Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules. ❤️ Loved Hive Support? Join our Facebook Group Learn from our tutorials on Youtube Channel Or rate Hive Support on WordPress Privacy Policy Hive Support uses Appsero SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements. Appsero SDK does not gather any data by default. The SDK only starts gathering basic telemetry data when a user allows it via the admin notice. We collect the data to ensure a great user experience for all our users. Integrating Appsero SDK DOES NOT IMMEDIATELY start gathering data, without confirmation from users in any case. Learn more about how Appsero collects and uses this data.

Add an AI chatbot that answers visitors from your own content — and admits when it doesn’t know. Rapls AI Chatbot searches your posts, pages, and knowledge base first, then replies in natural language, in the visitor’s own language. With Grounded Answers Only mode, if your content has no answer, the bot says so instead of making something up. You can be live in about five minutes, for free, with no credit card. On first setup a guided “Start for free” panel hands you a free key from OpenRouter or the Google Gemini free tier, tests it, auto-selects a working model, and switches the chatbot on — no AI or API experience needed. Watch the setup, start to finish: No monthly SaaS fee — and no runaway bill. It runs on your own API key with no markup, and built-in Usage Control caps daily usage per visitor, so you can open the bot to the public without worrying about your API spend. A Monthly Cost Guard lets you set a hard budget, and Model Fallback keeps the bot answering on a lightweight model when your main model hits its quota. Conversations and keys stay on your own server. Built for site owners, agencies, and developers who want control over the model, the data, and the cost. Connect OpenAI, Anthropic Claude, Google Gemini, or OpenRouter, or any OpenAI-compatible endpoint such as Alibaba Tongyi Qwen (DashScope) — useful where OpenAI and Gemini are hard to reach — and switch anytime. Why site owners pick Rapls Free to try, fast to launch. Guided onboarding gets you from install to a working chatbot in minutes, with a no-credit-card OpenRouter or Gemini key. Grounded answers, or an honest “I don’t know.” RAG hybrid search grounds replies in your actual posts, pages, and knowledge base — and Grounded Answers Only mode keeps the bot from inventing answers your site doesn’t contain. Your bill can’t run away. Self-hosted and BYOK with no markup, plus per-visitor daily caps (Usage Control) so public traffic can’t drain your API budget. Replies that don’t sound like a robot. An optional AI-smell score reviews the bot’s Japanese replies for machine-sounding wording, so you can tune the tone. (Detection only — replies are never altered.) No lock-in. Switch between OpenAI, Claude, Gemini, and OpenRouter whenever you want. Speaks your visitors’ language. Automatic multi-language replies, so one bot serves an international audience. What it does Bring your own key: OpenAI, Anthropic Claude, Google Gemini, OpenRouter, or any OpenAI-compatible endpoint (Alibaba Qwen/DashScope, DeepSeek, Zhipu), switchable per site. Site learning: indexes your posts and pages so the bot answers from your content. Knowledge base: add Q&A or upload PDF/DOCX files, with priority over general answers. RAG hybrid search: combines keyword and semantic retrieval for grounded replies. Grounded Answers Only: an optional mode that makes the bot reply “I couldn’t find that” instead of inventing an answer your content doesn’t support. Web search: lets the bot pull current information when configured. MCP tools: exposes 5 Model Context Protocol tools, so agents such as Claude or ChatGPT can read and act on your site through conversation. Usage dashboard: tracks conversations, messages, and API cost. Usage Control: optional per-visitor daily caps so public traffic can’t run up your API bill. Unanswered Questions: records what the bot could not answer, with one-click “Add to knowledge” and an AI-drafted FAQ page. AI-smell score: an optional read-only score that flags machine-sounding wording in Japanese replies (detection only — replies are never altered). Industry starter templates: one click applies a ready-made system prompt and preset questions for hotels, shops, clinics, professional services, or company sites. Gutenberg block: drop the chatbot into any page or post. Deep-link auto-send: a ?raplsaich_q= URL opens the chatbot and sends the question automatically, so end-of-article “suggested questions” become one-click conversations. Turns visitor questions into content The bot doesn’t just answer — it tells you what your site is missing. Questions it could not answer from your content are recorded on the dashboard, one click turns them into a knowledge entry, and another click drafts an FAQ page from the last 30 days of real visitor questions. Answer gaps become content, content improves the bot, and the same pages work for SEO and AI search (LLMO). Self-hosted and private Conversations and keys stay on your own WordPress install. You are billed by your AI provider directly, so cost is transparent and there is no markup. Visitors can delete their own chat history from the widget (optional), and retention is configurable — GDPR-friendly by design. Free and Pro Free — not a trial. The free version is the full product: chatbot, site learning, knowledge base, RAG hybrid search, Grounded Answers Only, MCP server (5 tools), a usage dashboard (conversations, messages, and cost), and per-visitor daily caps. Run it forever at no cost on a free-tier key. Pro — for sites that run the bot as a business tool: Lead capture automation — collect contacts from conversations, with Google Sheets and Slack sync. Analytics — conversation, cost, and quality metrics at a glance. Usage Control suite — role-based limits, per-user monthly credits with auto-reset, and a usage-control dashboard to grant and track credits, so members and guests each get a fair share of your API budget. Extra MCP tools — product-search and analytics tools for AI agents, on top of the five in Free. Context & embedding controls — reprocess embeddings and shape the context retrieved for each reply. LINE integration (add-on) — connect the chatbot to LINE messaging, the dominant messenger in Japan. Up and running in about 5 minutes (free, no credit card) You do not need an API key or any AI experience to start. On first setup the plugin shows a “Start for free” panel with two no-credit-card paths: an OpenRouter free key or a Google Gemini free-tier key. Pick OpenRouter or Gemini. Click through to get a free key (about a minute) and paste it in. Press Test Connection — the key is validated and saved, a working free model is auto-selected, and the chatbot is switched on. That’s it. Each option states its data-handling trade-off up front (the Gemini free tier may use submitted content to improve Google’s models), so you choose with eyes open. You can switch to your own OpenAI, Claude, or Gemini key at any time. Learn more: Plugin details | Source code (GitHub) See it in action Watch the full setup — from install to first reply — in about 5 minutes, no credit card required: See it answer from your own content, and how that differs from plain ChatGPT: External Services This plugin connects to the following external third-party services. No data is sent to any service until you configure an API key and enable the feature in the plugin settings. Each service requires the site administrator to create an account and obtain API credentials. By using these services, you agree to their respective terms and privacy policies listed below. 1. OpenAI (GPT models): AI Provider Used when you select OpenAI as your AI provider. User messages and optionally site content are sent to generate AI responses. Service URL: https://api.openai.com/ Terms of Use: https://openai.com/terms/ Privacy Policy: https://openai.com/privacy/ 2. Anthropic (Claude models): AI Provider Used when you select Anthropic Claude as your AI provider. User messages and optionally site content are sent to generate AI responses. Service URL: https://api.anthropic.com/ Terms of Use: https://www.anthropic.com/terms Privacy Policy: https://www.anthropic.com/privacy 3. Google (Gemini models): AI Provider Used when you select Google Gemini as your AI provider. User messages and optionally site content are sent to generate AI responses. Service URL: https://generativelanguage.googleapis.com/ Terms of Use: https://policies.google.com/terms Privacy Policy: https://policies.google.com/privacy 4. OpenRouter: AI Provider Used when you select OpenRouter as your AI provider. OpenRouter is a unified API gateway that routes requests to various AI models. Service URL: https://openrouter.ai/api/ Terms of Use: https://openrouter.ai/terms Privacy Policy: https://openrouter.ai/privacy 5. OpenAI-compatible endpoints (e.g. Alibaba Qwen/DashScope, DeepSeek, Zhipu): AI Provider Used only if you select the “OpenAI-compatible” provider and enter a base URL. User messages, and optionally your site content (including indexed content for RAG embeddings), are sent to the endpoint you configure to generate responses or embeddings. Because the endpoint is chosen by you, please review the terms and privacy policy of the specific provider you connect to. For example, Alibaba Cloud Model Studio (DashScope), which powers Tongyi Qwen: Service URL: https://www.alibabacloud.com/help/en/model-studio/ Terms of Use: https://www.alibabacloud.com/help/en/legal/ Privacy Policy: https://www.alibabacloud.com/help/en/legal/latest/alibaba-cloud-privacy-policy/ 6. Google reCAPTCHA v3 (Optional) Used only if you enable reCAPTCHA in the plugin settings for spam protection. The visitor’s IP address and interaction data are sent to Google for verification. Service URL: https://www.google.com/recaptcha/ Terms of Use: https://policies.google.com/terms Privacy Policy: https://policies.google.com/privacy 7. LINE Messaging API (Pro Add-on, Optional) Used only if you enable the LINE integration via the Pro add-on. Connects to the LINE Messaging API for chatbot-to-LINE messaging. Service URL: https://api.line.me/ Terms of Use: https://terms.line.me/ Privacy Policy: https://line.me/en/terms/policy/ Cross-Site Embed The plugin includes an optional embed loader script (embed-loader.js) for embedding the chatbot on external websites via an iframe. This script does not load any external CDN resources or third-party scripts. It creates an iframe pointing back to your own WordPress site, and all data processing occurs on your server. Data Transmitted to External Services User messages: Chat messages entered by visitors (sent to the configured AI provider only) Site content (if Site Learning is enabled): Excerpts from your published posts/pages (sent to the configured AI provider) Knowledge base (if configured): Custom Q&A entries you create (sent to the configured AI provider) IP address (reCAPTCHA only): Sent to Google for spam verification Data Storage Conversation history: Stored locally in your WordPress database (can be disabled) Visitor IP: Stored as SHA-256 hash (not plain text) for rate limiting Retention: Configurable auto-deletion period (default 90 days) User Controls You can disable these features in the plugin settings: * Conversation history saving * Site content crawling/learning * Google reCAPTCHA verification * Web search