LiveChat for Easy Digital Downloads vs ProProfs Chat- Live Chat & Chatbot Plugin

LiveChat is a live chat application that allows you to chat with customers on your website, immediately answer their questions resolve any concerns. The way it works is simple: you add live chat to your website, wait for your visitors to ask a question or, alternatively, approach them with chat invitations. For you, it means more satisfied customers, more resolved problems, and more sold products. If you sell digital products online such as ebooks, software, WordPress plugins or themes, then using live chat is a no-brainer. Customers love to chat with live agents because it’s a fast and natural way to have their questions answered. With live chat for Easy Digital Downloads by LiveChat, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchasing process. LiveChat is also customizable to match your website design, allowing you to upload your logo, set up messages for when you’re online and offline. You can also keep track of how many chats end up with a sale, how satisfied your customers are with your service, your average response time and more. In addition to live chat support, it lets you respond to offline messages as they are saved within the LiveChat dashboard as tickets. Capture contact info with pre- and post- chat surveys to provide personalized customer experience. Additionally, our live chat plugin integrates with popular third-party apps for merchants, including MailChimp, Zendesk, HubSpot CRM, Facebook Messenger, and more. Live chat benefits Convenience for customers – with live chat for Easy Digital Downloads, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient. Improve average order value – using live chat and Easy Digital Downloads together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process. Increase sales – using live chat to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value. Faster problem resolution – from overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat is by far the quickest and simplest. Stay competitive – just by offering live chat support – Easy Digital Downloads users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers. Add live chat to your Easy Digital Downloads store Add a live chat plugin to your EDD website to manage communication and integractions with customers. With live chat, you can have a direct contact with a customer that allows you to generate and capture more leads thanks to improved conversations. Usage The easiest way to add live chat to Easy Digital Downloads is to install our WordPress live chat plugin. This will automatically embed the live chat code on all your webstore pages, without any copy paste needed. Once installed, you’ll need to download our desktop app for Windows or Mac OS. No additional software is necessary if you are planning to use the web-based app – works on all up-to-date browsers. With our apps for iOS and Android you can respond to customers and keep conversations going from anywhere. Requirements You need a LiveChat account to work with live chat plugin — you can create one during the process of plugin installation. For an overview of live chat plans and features navigate to our website. There’s a 14-day trial available so you can test out all of the features for free – no credit card required. Sign up for LiveChat here! Live Chat Features Visitor tracking – gather customer data – our live chat widget keeps track of the location of your customers and shows what page they are on, where are they from and more. Live chat triggers – these allow you to initiate conversations when certain criteria are met; automatically live chat with your visitors once they land on your website. Feedback: add surveys to the live chat window; gather customer information and insights at the beginning and end of each chat. Reports and Analytics – spot areas which can be optimized and more efficient with built-in live chat and tickets metrics. Reports are also available through API. Gathered data are exportable in CSV format. Ticket form – when you go offline, our live chat plugin for WordPress enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions. Live chat transcripts – browse through comments reflecting customers needs and expectations; live chat transcripts are saved without expiration date so you can access them anytime. Multi-channel communications – reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email. Customizable live chat widget – each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your with your logo and include social media channels. Canned responses – send pre-made answers to popular questions that can be recalled with just a few keystrokes. Mobile live chat applications – mobile apps for iOS and Android will help you chat with customers wherever you are. With our live chat plugin, there are many other features that can help you drive more sales and improve customer satisfaction; you can see all of them here. Multilingual live chat plugin Adjusting language of your chat window to the language your page is a very important step of the customization. Because of that, LiveChat has been translated into 45 languages; below is the list of supported languages: Arabic / العَرَبِيَّة chat plugin Armenian / Հայերեն chat plugin Azeri / Azərbaycan chat plugin Bulgarian / български chat plugin Catalan / Català chat plugin Simplified Chinese / 简体中文 chat plugin Traditional Chinese / 繁體中文 chat plugin Croatian / Hrvatski chat plugin Czech / Česky chat plugin Danish / Dansk chat plugin Dutch / Nederlands chat plugin English chat plugin Estonian / Eesti chat plugin Finnish / Suomi chat plugin French / Français chat plugin Georgian / ქართული chat plugin German / Deutsch chat plugin Greek / Ελληνικά chat plugin Hebrew / עברית chat plugin Hungarian / Magyar chat plugin Icelandic / Íslenska chat plugin Indonesian / Bahasa Indonesia chat plugin Italian / Italiano chat plugin Japanese / 日本語 chat plugin Kazakh / қазақ тілі chat plugin Korean / 한국어 chat plugin Latvian / Latviešu chat plugin Lithuanian / Lietuvių chat plugin Malaysian / Bahasa Malaysia chat plugin Norwegian (bokmål) / Norsk (bokmål) chat plugin Norwegian (nynorsk) / Norsk (nynorsk) chat plugin Polish / Polski chat plugin Portuguese / Português chat plugin Brazilian Portuguese / Português brasileiro chat plugin Romanian / Română chat plugin Russian / Русский chat plugin Serbian / Srpski chat plugin Slovak / Slovenčina chat plugin Slovene / Slovenščina chat plugin Spanish / Español chat plugin Swedish / Svenska chat plugin Thai / ไทย chat plugin Turkish / Türkçe chat plugin Ukrainian / Українська chat plugin Vietnamese / Tiếng Việt chat plugin Press & Brand Assets If you are interested in writing about LiveChat, then we have have prepared a LiveChat Press page where you can download our logo, screenshots, and other relevant assets. Notes LiveChat is the best live chat plugin for Easy Digital Downloads plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers. Testimonials We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option. Jamie Lowary, a sales lead at PATLive At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96%. Michal Haze, the Head of Customer Experience at Kinguin Documentation and Support For documentation and tutorials go to our help desk article. If you have any more questions, start a live chat session with our support on the Easy Digital Downloads integration page. For more information about live chat features, FAQs and documentation, check out our website. If interested, you can join our community group here. About us LiveChat is a provider of cloud-based customers service platform with live support, ticketing system and web analytics capabilities. The main aim of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 25,000 businesses including top names like Ikea and PayPal. The LiveChat ecosystem LiveChat’s ecosystem of products includes: – LiveChat – a communication tool that allows you to chat live with your customers. – HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients. – ChatBot – a bot framework for AI chat bots. – Open Messaging Platform – create and monetize apps or build extensions for your own team. – Knowledge Base – software that helps your LiveChat agents and website visitors at the same time. It consists of the Internal Widget and the public Help Center.

ProProfs Chat is a SaaS-based live chat software that helps businesses of all sizes communicate with their website visitors and customers in real-time. Based on the time someone has spent on your site, you can invite them to chat, share custom chat greetings, offer proactive support, and engage your audience. ProProfs Live Chat Software helps organizations boost sales by capturing quality leads. Such high-quality leads can be directly stored in your favorite CRM tool and shared with the sales or marketing teams. You can even build powerful chatbots to automate your customer service and offer delightful support to customers 24×7. The tool even comes with high data security. You can restrict access with roles and permissions and enable single-sign-on. To make it simpler for WordPress website users, we have launched our live chat support plugin too. Privacy Policy Terms of Use How to Add ProProfs Live Chat Plugin to Your WordPress Website Why Use WordPress Live Chat Plugin Add a complete support package to your WordPress website by integrating a live chat software. It will help your business: Learn Customer Pain-Points Your operators will get an edge with the use of live chat tool while providing support to customers. They’ll better understand what the customers want while they browse through your services. What’s more, operators can reach out in real-time when they see a visitor for long enough, on a page. Provide Instant Support A live chat plugin will also help your operators reach visitors and provide instant answers to their questions. In case a visitor has doubts related to your services, they don’t have to wait in long call queues to get clarification. All they have to do is initiate a chat and get answers instantly. Boost Brand Name By being proactive in terms of customer support with the help of a live chat plugin, you build a stronger stand for your brand name. The visitors and customers will always remember how quick you were to address their problems and would recommend it to all. Besides this, the WordPress live chat integration will also help you increase sales hassle-free. Understanding how the use of such a vital plugin can help your business, ProProfs Chat has built one, which is easy to install. Features of Live Chat Plugin for WordPress Website The WordPress live chat plugin has various features on offer. Let’s get familiar with them below. Chat Theme Customize the chat window that your website visitors will see. You can customize the live chat window to match the look and feel of your website by changing the chat icon, its color, font, chatbox dimensions, logo, and several other options. Chat Routing For quick support, you can route chats to operators. This helps you equally distribute the workload among all your operators. You can either route them manually or automatically by setting simple rules to reduce chat response time. Chat Greetings Send your visitors personalized messages as they browse through your website. This will help operators keep your visitors engaged and improve brand loyalty. Canned Responses Your operators can save their messages that are used for frequently asked questions to reduce response time with this feature. What’s more, they can easily manage multiple visitors at the same time. Co-browsing Improve sales and support by anticipating what your visitors are looking at, with the use of the co-browsing feature. It will also help you provide step-by-step support in case they are stuck with a certain process like product sign-up or purchase. Chat Reports & Analytics Access insightful reports to understand how your support team is performing and whether the visitors are happy with your services. This will allow you to bring in more strategies that boost customer delight as you improve services with their feedback. Visitor Monitoring Get access to information like visitor name, email address, and which pages they are browsing, with the use of this feature. You can also track how long did a user stay on a specific page and initiate a chat in strategic moments. Pre-Chat Form While visitor monitoring helps you understand the behavior, this feature allows you to capture leads for your business. Before a chat gets initiated, your operators can gather visitor details through this form and save them as leads. It also helps in narrowing down potential leads effectively. Post-Chat Form The online live chat widget for WP also supports the use of post-chat form. This will help you gather valuable visitor feedback and how they would like your services to be improved further. Announcements Let your website visitors learn what’s up and coming so they stay engaged with your brand. You can announce discounts, new feature launch, upcoming sales and much more with this feature. Integrations ProProfs Live Chat plugin for WordPress website also allows you to integrate it with different platforms that help your operators provide a delightful experience. With CRM integrations like MS Dynamics, SugarCRM, and Salesforce, you can store leads, chat transcripts and more, so to help your operators understand which method to use while approaching the same lead for sales. Develop Powerful Chatbots to Grow Leads & Support Customers 24×7 Explore multiple pre-designed chatbot templates for lead generation, sales, appointment booking, customer service, and more. Customize the templates based on your unique needs and speed up bot development. Automate your lead generation process by engaging with website visitors in real-time. Enable bots to ask multiple choice or open response questions and generate high-quality leads. Offer delightful assistance to prospects and customers 24×7, even when your team is away. Connect your chatbots with ProProfs Help Desk to automatically create and assign tickets to service agents. Chatbots can also be used to encourage self-service among your audience. Connect with your knowledge base so bots can share relevant self-help articles with customers based on their queries or complaints. Customize the look and style of your chatbot window in just a few clicks. Use branching logic to create more human-like interactions and keep visitors engaged throughout the conversation. Benefits of Live Chat Plugin to WordPress Website There are various benefits that your business can achieve by adding WordPress live chat plugin, the most prominent ones of them being: Instant Support, Faster Connection Customers want instant help and live chat plugin is here to help you do that right. You can provide instant support to visitors and let them know the details for your products hassle-free. Convenient Platform for Support With a live chat window on your WordPress website, visitors get a convenient option to get in touch with your business faster. No more call queues. Boost Conversions & Sales With the use of live chat plugin, increase lead generation and convert them into sales. This happens by helping your visitors ask questions in real-time, which they can find answers to, instantly. Doing so will also help you simplify their buying process. Attain Competitive Edge Live chat support is the perfect way to go one step ahead of your competitors. You can easily manage your products efficiently and build strong ties with customers. How to Use Live Chat Plugin on WordPress Website As you must have watched in the video above, it is easy to add live chat plugin to your WordPress website and that too in less than three minutes. What’s more, the tool supports all the platforms, you name it and we have it. Use it as Live Chat for web browser, Live Chat for Windows, and Live Chat for mobile applications – iOS as well as Android. Requirements While ProProfs Chat plugin for WordPress is free, you need to subscribe to ProProfs Chat to be able to use it. For viewing the packages and their costs, navigate to ProProfs Pricing. Click on the button below and enjoy WordPress live chat plugin for free. Sign up for Live Chat Free Trial