AI Chatbot for WordPress by Customerly vs Promptor

Customerly is the unique platform that blends AI with your live chat to help your team support customers in no time in any language. Use Customerly to: 💬 Live chat with AI to support visitors in real-time. ✉️ Engage and capture more leads automatically with live chat triggers and AI. 📢 Nurture leads by sending automated email marketing with powerful workflows. 👥 Create lists based on your rules and reuse them to send tailored messages. 📧 Send newsletters to your customers with a beautiful email template builder. 😀 Identify automatically your new users and personalize greetings with their name without effort. 💸 Keep your costs under control and save money by adopting a single solution for all your communications via chat and email. 💬 AI Chatbot Collect leads while you sleep and reply to their enquiries via live chat or via email on autopilot. Talk to your customers in real-time with a beautiful, super fast and customizable live chat for your WordPress website. The Customerly Live Chat Software for your WordPress website will help you with: * 🎨 Customizing the live chat to match your brand identity * ✅ Creating greeting messages to help you start a conversation * ✅ Recover visitors about to abandon your website * ✅ Profile your incoming chat messages with more questions * ✅ Getting more demos with meeting booking * ✅ Helping your customers with Knowledge base and AutoReply * 📱Replying on mobile everywhere you go on the Customerly mobile app * 📚Knowledge base builder to support on autopilot your customers 24/7 * 🎥 Video live chat and screen-sharing with your visitors without leaving the page Our Live Chat helps 28.000+ businesses all over the world to deliver the most effective customer service and real-time support. Help your customers find their way with our AI-integrated live chat. Live Chat Save time with canned responses Reduce workloads for your team and quickly reply to repeated requests Canned Responses Answer faster with chat previews Sneak-peek your customers’ messages while they are still typing. You can search for the perfect answer to quickly respond Chat Previews Enrich your chat messages Not just plain text, use our built-in editor to create compelling messages with font styles, inline images and much more Rich Chat Messages Not just text, share any media Drag & drop any file to send them on chat. Your customers will be able to share easily their documents too, like screenshots, PDF quotes, ZIP, videos and much more… Chat Attachments Find any past chat with chat history In your chat history archive, you can find easily any past conversation that includes a certain phrase. Check also a past conversation for a specific customer Chat Archives Enable notifications to instantly reply to your live chats Do not miss any opportunity by turning on web, mobile or email notifications every time you get a new chat Chat Notifications 🎥 Video live chat & screen share Deliver demos straight away, show products easily or fix issues on your customer computers with Customerly ⚡️ Live Chat Engagements Engage with customers on your pages to get more leads and appointment Add Welcome Messages to better engage with your visitors on your website and ask Pre-Chat questions to better profile your incoming leads. Then use Smart Assignment Rules to always assign the message to the right person in the team. Let your visitors book a Book a Meeting directly from the chat. Let your customer find an answer themself with In-Chat Help Center. We are saving more than 80,000 support cases per month to our customers. That’s a million dollar saved in customer support time and salary. ⭐️ Live Chat Dashboard The Conversations Inbox is where the magic happens between you and your customers One single place to connect with your customers 🎨 Live Chat Customization Make your live chat look like yours with wonderful customizations Customize your live chat to match your brand with different Chat Icons. Each agent will be able to customize their profiles. You can also present your company with a Company mission statement The live chat support several Languages that adapts automatically to the customer browser. 🎨 Help Center Deploy a self-service help center with intelligent automation When it comes to customers, a good 50% of them prefer to find an answer themself in an Help Center. Thanks to the In-Chat Search they will be able to search their answer in there without bugging your customer support team. Auto reply instead is going to suggest automatically a solution for them based on their inquiries. Build your Knowledge base with an easy to use and powerful Article Editor, add your Google Tag Manager and observe any Article Feedback 🧐 Improve with Reports Analyze detailed reports on how your customer service team is performing with Team, Chat and Agent Reports. Optimize your knowledge base with reports on the Help Center and understand what they are searching for with Failed Searches Reports Newsletter & Marketing Automation 🤖 Automate emails with workflows Create automation to communicate with your customers along their journey from awareness to advocacy. The Workflow Builder will let you create email sequences easily to nurture your leads or keep engaged your customers. Explore our Workflow Templates to get inspiration on how you can welcome new customers, engage with the current one and nurture prospects. Use powerful Customer Lists to automatically segment your customers based on your rules. Split by city, list, form source, campaign? You name it. The sky is the limit. 📧 Email Marketing Craft, deliver and analyze beautiful email marketing campaigns. With the Customerly Email Marketing suite you will be able to create, send, analyze beautiful marketing campaigns. With 100% Delivery Rate and robust reply system you will get more results from each campaign you send. Build with a fantastic Visual Email Template Builder that will allow you in a few moments to craft responsive email campaigns. Once you sent the one-shot email campaign or an automated one, check the Email Stats and User detailed reporting to see exactly how people are responding to your marketing efforts. WP Live Chat Complete Features List 💬 Live Chat accessible from everywhere 🚀 Super fast live Chat 🎥 Video Live Chat your website visitors 📱 Live chat conversations accessible from your iPhone or Android mobile device 🌈 Change the color of the live chat window ✏️ Customize the icon of the live chat bubble 🤖 Create automated questions to ask in your live chat window ⌚️ Office Hours to show or hide your live chat window when out of office 🧑‍💻 Assign conversations with smart rules 🎇 Live Chat GIF Integration 💬 Allow live chat popup with welcome messages 🌅 3 Backgrounds for your live chat window 🔒 Limit the live chat window to show only to logged users 💬 Set the position of your live chat box 🌍 Ban visitors from chatting to you based on IPAddress 📊 Google Analytics integration to track conversion with the live chat 🔵 Facebook Pixel Event tracking for conversion with the live chat 🖥 Desktop notification when a live chat is received 👥 Add your friend or colleague to your live chat 🧑‍💼 Share notes with other agents on the live chat conversations 📈 Live chat statistics 🗃 Attach files to any live chat 📸 Screenshots creation from the live chat in one click 🔐 Secure Live Chat system 👥 Create different teams to assign your live chat 📸 Screenshots creation from the live chat in one click 🕰 Access historical live chat conversations 🔄 Keep the person logged within the live chat automatically 💾 Offline Live Chat messages stored 📧 Continue conversation even after the live chat with email seamlessly 🔃 Unlimited simultaneous live chat 💾 Unlimited live chat stored How to install the AI Chatbot Translations English Català (Catalan), Dansk (Danish), Nederlands (Dutch), English (Australia) (English (Australia)) English (UK) (English (UK)) Français (French (France)), Deutsch (German), Italiano (Italian), Português do Brasil (Portuguese (Brazil)), Português (Portuguese (Portugal)), Română (Romanian), Español (Spanish (Spain)), Svenska (Swedish), Bahasa Indonesia (Indonesian), Polski (Polish), slovenščina (Slovenian), Tiếng Việt (Vietnamese), Ελληνικά (Greek), Magyar (Hungarian), Русский (Russian), čeština‎ (Czech), Esperanto (Esperanto)

Try AI on your website in under 60 seconds — no API key required. See real answers from your own content. No setup, no configuration, no credit card. Promptor turns your WordPress site into an AI-powered sales assistant that answers questions, recommends services, and captures leads — all based on your actual content. Unlike generic chatbots, Promptor reads your pages and posts. It knows what you offer, speaks in your context, and helps visitors take the next step. New in 2.0: a completely redesigned admin, a beautiful new chat widget, and dark mode for both. Choose Light, Dark, or Auto and everything follows — the panel you work in and the chat your visitors see. Live Demo See Promptor in action: https://promptorai.com/demo Experience how the AI answers real questions, recommends services, and captures leads. See it working instantly Activate the plugin and start the free trial (no API key needed) Select up to 3 pages to train the AI on Ask a question and see a real answer from your own content That’s it. No sign-ups. No configuration. No credit card. What’s New in 2.0 A brand-new chat widget — Softer message bubbles, a refreshed header and polished recommendation cards, in the brand colors you already chose Dark mode, everywhere — Light, Dark, or Auto for both your admin panel and the chat your visitors see A redesigned admin — One consistent panel with clear navigation, so every screen feels like part of the same product Knowledge bases as cards — Browse them in a visual grid and manage, sync or copy a shortcode from one place Save & Sync in one click — A guided flow that sets up a knowledge base for you, without hunting through menus Answers in plain language — See what a visitor asked, what Promptor answered, and every service, product, article and FAQ it recommended, each one a link Everything you already set up — your colors, knowledge bases, leads and settings — carries over exactly as it was. What Promptor does for your business Answers visitor questions 24/7 — based on your actual pages, posts, and services Captures leads inside the chat — visitors share their details naturally during conversation Turns visitors into leads — guide users toward booking, inquiry, or purchase Responds in the visitor’s language — the AI automatically matches the language of the question Who is Promptor for? Service businesses that lose leads to slow response times Founders who need to qualify leads outside business hours Local businesses that want to answer common questions automatically Agencies adding AI-powered engagement to client websites WooCommerce stores recommending products through conversation (Pro) Free Features No API Key Trial — Start instantly with 25 free AI queries, no OpenAI account needed Mini Knowledge Base — Train AI on up to 3 pages during trial or with your own API key Suggested Questions — Onboarding generates sample questions so you see results immediately Real Content Answers — AI responds based on your actual pages, not generic training Save & Sync — Pick your pages and Promptor builds the knowledge base for you in one click Lead Capture — Collect visitor contact information directly inside the chat Lead Inbox — View recent inquiries in the WordPress admin Plain-Language Answer Details — See exactly what was asked, answered and recommended, with links AI Cost Guardrails — Set daily and monthly spending limits with automatic model fallback Shortcode Widget — Place [promptor_search] anywhere on your site Quick Start Wizard — Step-by-step onboarding gets you running in minutes Streaming Answers — Replies type out live, word by word Answers in Any Language — The AI replies in the language your visitor writes in Dark Mode — Light, Dark, or Auto for both the admin panel and the chat widget Brand Customization — Adjust colors, heading, subtitle and placeholder text to match your site How It Works Step 1: Start the trial or connect your API key Activate the plugin and choose: try instantly with 25 free queries, or enter your OpenAI API key for unlimited use. Step 2: Select pages to train on Pick the pages that describe your business. The AI reads them and uses the content to answer visitor questions accurately. Step 3: Add the widget to your site Place the [promptor_search] shortcode on any page. Visitors start asking questions and the AI responds based on your content. Upgrade to Pro The free version is fully functional. Pro removes limits and adds tools for scaling: Unlimited Knowledge Base — Train AI on all your pages, posts, products, and PDFs Website Crawler — Automatically index your entire site Popup Widget — Floating chat button on every page WooCommerce Integration — Product recommendations, add-to-cart, inventory awareness Analytics Dashboard — Track queries, leads, conversion rates, and revenue AI Lead Scoring — Automatically classify leads as Hot, Warm, or Cold Email and Slack Alerts — Get notified when new leads arrive Webhooks — Connect to Zapier, Make, or custom automation White Label — Remove “Powered by Promptor” branding Learn more about Pro Privacy and Data Handling OpenAI API: When using your own API key, user queries and selected content are sent to OpenAI to generate responses. During the free trial, queries are routed through a Promptor-managed proxy that uses OpenAI on your behalf. Review OpenAI’s Terms of Use and Privacy Policy. Telemetry (Optional): The free version includes optional anonymous telemetry to help improve the plugin. It is disabled by default and requires explicit opt-in. When enabled, only aggregate statistics are collected (setup progress, KB counts, query totals). No personally identifiable information is ever collected. See our Privacy Policy. External Services This plugin connects to external services to provide its functionality. 1. OpenAI API Purpose: Generate AI chat responses and semantic embeddings Data Sent: User queries, selected page content, API key (when using your own key) When: Every chat interaction and knowledge base sync Terms: OpenAI Terms of Use Privacy: OpenAI Privacy Policy 2. Promptor Trial Service (Free Trial Only) Purpose: Provide AI responses during the free trial without requiring an API key Data Sent: User queries and selected page content (routed through a managed proxy) When: During trial chat interactions only Privacy: Promptor Privacy Policy 3. Promptor Telemetry API (Optional, Disabled by Default) Purpose: Collect anonymous usage statistics to improve the free version Data Sent: Setup status, KB counts, query/lead totals (numbers only), plugin/WP/PHP versions, anonymous UUID Data NOT Sent: Site URLs, IP addresses, emails, content, queries, or any PII When: Twice daily via WP-Cron, only when explicitly enabled Control: Enable/disable anytime in Settings > Telemetry Privacy: Promptor Privacy Policy