NPS Monitoring vs Supan Reputation – Review Requests & Customer Feedback

NPS Monitoring allows you to easily integrate a powerful Net Promoter Score survey system into your existing wordpress site. Your Net Promoter Score is a valuable customer engagement metric designed to measure the likelyhood of your user base to recommend you to a family or friend. Standard NPS Monitoring accounts are completely free and perfect for blogs and small websites. Larger business will enjoy premium features such as being able to segregate their NPS scores by Browser type, platform used and many other data points. Large businesses can also collect up to 1,000 responses per day for NPS analysis. The plugin and service is designed to get you up and running in under 5 minutes. Simply install the plugin, signup for a free NPS Monitoring account, then list your Property ID on the plugin settings page. It’s that simple.

Supan Reputation is a WordPress reviews plugin that helps you collect more 5-star reviews on Google, Yelp, and Facebook. Send branded review request emails to customers (manually or automatically after WooCommerce orders), draft AI responses to incoming reviews, and log received reviews from any platform — all from inside wp-admin. Most customers who loved your service will never leave a review — not because they didn’t want to, but because no one asked at the right moment. Supan Reputation fixes that. Configure your Google, Yelp, and Facebook review links once, write a personalised email template, and the plugin handles the rest — sending polite, perfectly-timed review requests automatically when WooCommerce orders complete, or manually with two clicks. Add an AI response drafter for replying to reviews and a Reviews Inbox for logging incoming feedback. More reviews. Less chasing. All from wp-admin. Key Features Automated review request emails — trigger on WooCommerce order completion with a configurable delay (default: 24 hours after purchase) Google, Yelp, and Facebook integration — set your review profile URLs once; every email links directly to your preferred platform Manual send in two clicks — enter a customer name and email to send a request instantly, no WooCommerce required AI response drafter — paste any customer review and get a professional, personalised reply drafted in seconds Reviews inbox — log received reviews with platform, rating, and sentiment tags for easy tracking Custom email templates — personalise the message with your brand voice using {name} merge tags Request tracking dashboard — see total sent, this month, delivered, and response rate in real time WooCommerce review schema — AggregateRating + Review JSON-LD for Google rich snippets About the name: “Supan” (スパン) is a Japanese loanword meaning “span” — the arc or spectrum of connections. It reflects the family of Supan plugins for WordPress site management. Source Code The full React/TypeScript source for the compiled JavaScript assets is included directly in this plugin under the src/ directory. Build tooling configuration is in vite.config.ts. To regenerate the compiled assets from source: Install Node.js and pnpm Run pnpm install in the plugin root Run pnpm build to produce build/suparep.js External services This plugin connects to the Supan API, a third-party service hosted on Google Cloud Run, to send review request emails, draft AI responses to customer reviews, log received reviews, and (when WooCommerce is installed) schedule automatic review requests after order completion. The Supan API is operated by Ganda Tech Services Pty Ltd, the same author as this plugin. The plugin cannot send review request emails, draft responses, or log reviews without this connection because the email delivery, AI drafting, and storage all happen server-side on the Supan API. No outbound email or AI logic runs locally inside WordPress. Endpoint: https://gts-seo-engine-711239021998.australia-southeast1.run.app Fields the plugin transmits (every request): api_key (your Supan API key, stored encrypted in wp_options), and — only on Settings save — api_url, license_key (optional paid-tier identifier), and woo_auto_request (boolean for WooCommerce auto-send). Per-request fields are listed below by action. What is sent, and when: When you click Send Request in the dashboard (or fill the Send Request form): the plugin sends the customer’s first name, the customer’s email address, the platform you selected (Google / Yelp / Facebook), and your API key. This is needed so the Supan API can send a personalised review request email to that customer with a link to your review page. When a WooCommerce order completes and Auto-send is enabled: the plugin sends the customer’s first name, email, and your API key after the configured delay (default 24 hours). The order line items, prices, and payment data are NEVER transmitted — only the customer’s name and email. When you click Draft AI Response on a received review: the plugin sends the review text, the reviewer’s name, your business name, and your API key. The Supan API forwards this to Claude Haiku and returns a draft reply for you to edit before sending. The drafted reply is not stored remotely. When you click Save Review in the Reviews Inbox: the plugin sends the review text, platform, rating, sentiment tag, and your API key. The review is stored against your API key on the Supan API so the Reviews Inbox tab can re-render it later. When you save Settings: the plugin sends your selected platform URLs (Google review URL, Yelp business URL, Facebook page URL), the email template content, and the auto-send delay hours, plus your API key. This is needed so the Supan API can use the right links and copy when sending review requests on your behalf. No request is sent automatically from a public-facing page. Every API call is triggered either by an explicit admin action in wp-admin or by a backend WooCommerce hook firing on order completion (which is itself opted-in via Settings). Data that is NOT sent: WordPress user accounts (other than the recipient’s name + email), passwords, comments, post content, IP addresses, payment data, order line items, or any customer who has not been explicitly selected to receive a review request. Third-party service: Supan API by Ganda Tech Services Pty Ltd. Terms of service: https://spectra.cchk.info/terms Privacy policy: https://spectra.cchk.info/privacy