NPS computy vs zenloop for WooCommerce – Net Promoter Score (NPS) platform

About NPS. The founder of the method is Frederic Reicheld, who first announced the method in the article The One Number You Need to Grow, published in Harvard Business Review in December 2003. In 2006, he released a book entitled The Ultimate Question: Driving Good Profits and True Growth. Link to the article “The One Number You Need to Grow”: https://hbr.org/2003/12/the-one-number-you-need-to-grow Description of the system: https://en.wikipedia.org/wiki/Net_Promoter Net Promoter Score this is just a concept and you can use it at your discretion. Specifically to determine the degree of customer loyalty to your project, the NPS index was created. What is the NPS customer loyalty index? The Customer Loyalty Index (NPS) (Net Promoter Score) is a metric that companies use to determine the attitude of their customers. Companies with high NPS have more opportunities to grow and make a profit in the long term. To calculate the NPS index, you need to conduct a simple survey of your customers. The survey consists of one question: How likely would you advise this company to a friend? The answers are based on a ten-point scale. Testing You can test the plugin on this page

All companies lose customers. In general, more than 15% of transactions are affected – every month. We boost customer loyalty at leading e-commerce companies. The zenloop plugin for WooCommerce automates three key business processes: 1. Immediately detect unhappy, churning customers 2. Detect churn motives and alert stakeholders 3. Win back customers through personalized actions By analyzing quantitative and qualitative feedback, we uncover potential for improvement and help you address the voices of (un)happy customers, increase CLV, and prevent churn. Ask your customers two simple questions, learn about their opinions on your company and take customer experience to the next level. Platform benefits With our software, you can measure customer retention and predict business growth. Our benefits include: – Achieve high response rates thanks to individual integration and optimized usability – Configure alarm systems and immediately forward critical topics internally – X-ray customer comments with smart labels and identify churn drivers – Target critical voices based on your customer feedback and respond immediately – Benefit from free referrals of your loyal promoters – Motivate your employees with visualized real-time feedback Plugin Features When we founded Flaconi, we aimed at creating an optimal customer experience. Thus, zenloop for WooCommerce enables you to systematically evaluate your customer feedback. With the zenloop extension, you can – Create customized surveys within a few minutes – Use platform data to schedule NPS surveys via zenloop – Trigger on-site NPS surveys on your order-success-page – Trigger email NPS surveys after product delivery – Keep track with automated feedback analyses and reports Testimonials Smooth feedback analysis “With zenloop, time-consuming and manual analyses are no longer an issue. Thanks to Smart Labels, we can evaluate qualitative customer feedback in no time at all.” Jens Griebler (Deichmann) Head of CRM Expand customer centricity “Customer centricity is the key for our company success. Zenloop helps us to focus on the customer and to communicate insights instantly to all stakeholders.” Julia Bösch (Outfittery) Chief Executive Officer Fully automated NPS “The easiest way to implement and roll out the entire Net Promoter System from A to Z – fully automated.” Nana Lohmann (Shopapotheke) Chief Marketing Officer Languages You can send surveys in English, French, German, Spanish, Chinese, Czech, Danish, Dutch, Finnish, Italian, Norwegian, Polish, Portuguese, Russian, Swedish, and Turkish. Text analysis is available in English, French, German, Spanish, Russian, Italian, and Dutch. The user interface is in English or German. Integrations Use our powerful integration to enrich your CRM data, trigger workflows or to close the feedback loop: – Emarsys – Freshdesk – Slack – Salesforce – webhooks – Zapier