Withdrawal Button – Easy Return vs Nexi XPay Build

Withdrawal Button - WithdrawalButtonEasyReturn is a WooCommerce plugin that allows you to add a withdrawal button fully compliant with the requirements of Directive 2023/2673. The plugin enables your customers to easily withdraw from a purchase directly in the store - no paper forms, no manual return handling, and no confusion. Trusted by 2,200+ e-commerce stores Behind the plugin is a team of returns logistics experts who have implemented solutions in over 2,200 e-commerce stores, including brands such as Decathlon, Media Markt, Tchibo, Tatuum, and Kazar. This experience translates into: proven, real-world workflows features used by thousands of e-commerce stores a solution designed for everyday operations Easy Return transforms a legal obligation into an intuitive and user-friendly experience that: increases customer trust, reduces inquiries to customer support, allows you to maintain full control over returns. Key plugin features required by EU Directive 2023/2673 Withdrawal Button – allows customers to quickly and easily start the withdrawal process. Two-step withdrawal process with decision confirmation - provides an extra confirmation step to minimize the risk of accidental withdrawal submissions. Guest support without login - allows customers to make a withdrawal for purchases made as a guest, without logging in or having an account, using just the order number and email address. Full and partial withdrawals - allows withdrawing from the entire order or selected products, according to the user’s needs. Automatic confirmation of withdrawal submission - immediately notifies both the customer and the store by email that the withdrawal request has been received. Withdrawal Button - WithdrawalButtonEasyReturn: For the store: instantly adapts your store to the requirements of EU Directive 2023/2673 in a seamless and integrated way – the entire withdrawal process takes place within the store, without any additional external tools. For the consumer: convenient and intuitive withdrawal from a purchase, including without logging in, providing an excellent customer experience. Withdrawal Button – WithdrawalButtonEasyReturn makes the withdrawal process simple, secure, and customer-friendly, while giving you full control over returns and ensuring legal compliance. Designed for real-world store operations Full range of features of the Withdrawal Button – WithdrawalButtonEasyReturn plugin Visibility of the withdrawal feature in compliance with Directive 2023/2673 The plugin automatically adds a withdrawal button in key locations – on the order details page, in the footer, and on the return policy page you specify – ensuring it is always easily accessible to the customer. This keeps the process legally compliant and improves user convenience. Informational widget – fewer customer support inquiries A simple visual step-by-step widget shows how the withdrawal and return process works in your store. You can place it on any store page – it provides customers with all necessary information, clears up doubts, and reduces the workload of your customer support team. Customizable withdrawal button to match your store’s style Both the button and the widget can be fully personalized to maintain consistency with your store’s layout. For quick installation and immediate effect, ready-made universal buttons are also available that fit most layouts. Full customization of customer email content You can fully customize the messages sent to customers when a withdrawal is submitted – from content to design. This ensures communication aligns with your brand, and the customer receives a clear, professional notification. Automatic order updates Once a withdrawal is submitted, the order status in WooCommerce is updated automatically. This guarantees full control and orderliness in your system without extra effort. Configurable withdrawal period Allows you to set the timeframe in which a customer can exercise their right to withdraw, either more restrictive or consumer-friendly, depending on your store policy. Withdrawal without leaving the store interface The withdrawal form works within your domain – the customer is not redirected to external pages, increasing security and ensuring a consistent customer experience. Full and partial withdrawals Intuitive handling of withdrawals from the entire order or selected products, making it easier to correctly process refunds, including shipping costs. Custom return reasons Add your own personalized return reasons that best suit your store and products. This helps customers choose the right option and provides you with valuable data on return causes, supporting store optimization. Logging IP addresses and User-Agents for withdrawals Each withdrawal is automatically logged with the customer’s IP address and device information (User-Agent), giving you complete access to customer data for analysis and security purposes. Shipment module (available in selected countries) Through integration with a returns shipment module (available in selected countries), your customers gain a convenient and cost-effective way to return products, while you gain predictability and control over returns – from submission to delivery back to your store or warehouse. Privacy Withdrawal data is stored locally in your store’s database and is not sent to external servers, supporting GDPR compliance and giving you full control over customer data. External Services This plugin communicates with the Easy Return API for the purposes described below. All communication uses HTTPS. Service provider: Easy Return — https://easyreturn.eu Privacy policy: https://easyreturn.eu/plugin-privacy-policy Production: api.easyreturn.eu 1. Store Registration What is sent: Upon your explicit consent (granted via the “Allow and register” button in plugin settings), the following store data is transmitted once to api.easyreturn.eu: Store name, phone number, address (street, city, postal code, state, country) Administrator e-mail address Site domain and WordPress version When: Only when you click “Allow and register”. No data is sent without your approval. Why: Required to activate the Easy Return service and link your store to the return-management platform. 2. Shipment Options What is sent: Your store’s plugin ID (an anonymous UUID generated locally), domain and country code. When: Each time a customer submits a return request. Results are cached for 24 hours. Why: To retrieve the available shipping methods for your store in the Easy Return platform. 3. Return Draft Submission What is sent: When a customer submits a return request, the following data is transmitted to api.easyreturn.eu: Plugin ID (anonymous UUID) Return ID and WooCommerce order ID / order number Customer billing data: full name, e-mail address, phone number, address (city, postal code, state, country) When: Each time a customer submits a return request. Why: Required to create a return draft in the Easy Return platform and initiate the carrier process.

This module allows you to connect your e-commerce website to the XPay payment gateway. XPay is Nexi’s service that enables you to accept online and mobile payments easily and quickly. XPay is the payment gateway provided by Nexi, a leading group in Italy with the goal of shaping the future of digital payments. Nexi has a strong market position, managing 44 million payment cards and processing transactions totaling 186 billion euros. It has 860,000 affiliated points of sale in Italy, including over 18,000 e-commerce platforms that use the XPay payment gateway. XPay allows you to accept online payments and is compatible with all major payment circuits. It can handle all sales channels, including e-commerce and mobile. The XPay Build extension for WordPress/WooCommerce enables you to integrate the XPay payment gateway into your website without additional implementations. XPay Build is a solution that allows, through the use of a Javascript SDK client, to host the payment form within your site, without redirecting the customer to the XPay checkout page, but at the same time avoiding to manage the card data. The extension is regularly updated to incorporate the advancements and improvements of XPay. To use the extension, you need an XPay account, which you can easily obtain online at https://ecommerce.nexi.it/. XPay Module Features XPay Build: Entry form for card data on your site without redirections on external cash pages. One-Click Payment: Allows the end customer to store their credit card data and use it for future purchases with a single click. Recurring Payment: Enables the merchant to tokenize the customer’s card data, allowing for recurring billing and subscriptions. To enable recurring payments, you need to install the WooCommerce Subscriptions extension. Pay-By-Link: Enables sending a payment link to the customer via email or social media. Transaction Management: Supports international payment circuits such as Visa, Mastercard, Visa Electron, V-Pay, Maestro, American Express. Acceptance of Alternative Payment Systems: (PayPal, Amazon Pay, Apple Pay, Google Pay, Bancomat Pay, MyBank, iDeal, Bancontact, GiroPay, etc.) Easy Checkout: Provides a simple and intuitive payment interface (Nexi checkout page with merchant logo). Testing Area: Allows testing the module’s functionality using dummy parameters and cards, without conducting real transactions. Multilingual Support: Recognizes the language of the merchant’s portal and automatically sets it in the XPay checkout page. Accounting Management: Allows configuring the collection mode (total or partial, immediate or deferred) directly from the module. Back-Office Operations: Enables refund and cancellation operations directly from the CMS order management, without accessing the XPay back office. 3D Secure 2: Implemented by major international circuits (Visa, MasterCard, American Express), introduces new authentication methods to enhance and expedite the cardholder’s purchasing experience. Depending on your agreement and plugin configuration, the availability of XPay features may vary. For more information, please consult the technical specifications in the subscribed service’s developer portal. You can find the link to the technical specifications in the welcome email received upon service activation. For more information, please visit https://ecommerce.nexi.it. Configuration Go to the WooCommerce settings and click on “Payments.” Click on Nexi XPay Build to proceed with the configuration. Enable the payment method. Choose between the options Alias – MAC Key or API Key based on the subscribed service. Enable/Disable the test mode to test the module using the test credentials provided by Nexi. Click on Save. Adding/Removing Alternative Payment Methods To add or remove alternative payment methods, you need to access the XPay back office. After making any changes, save the XPay module configuration to update the payment methods. Bancomat Pay The plugin updates the order status through a notification sent by Nexi’s servers. If the module doesn’t receive the notification correctly, it won’t be able to update the status. By default, in case of notification issues (unreachable site, errors received from the merchant’s site), the transaction is canceled, even if the payment is successfully completed. This behavior ensures that the status of Nexi transactions aligns with the order status in the CMS. The option to cancel the transaction in case of failed notification is not available with the Bancomat Pay payment method. In case of notification anomalies, there might be discrepancies between the order status returned by the plugin and the actual transaction status on the Nexi side. Therefore, the following scenario may occur: the Bancomat Pay payment is successfully made with a positive outcome, but due to a notification problem, the plugin is unable to update the order status to “Processing.” This payment method doesn’t support transaction refunds. In case of a refund, the merchant will need to proceed with a bank transfer or another method.