NarraFirma vs ZenCommunity

NarraFirma is companion software to the textbook Working with Stories in Your Community Or Organization: Participatory Narrative Inquiry. Participatory Narrative Inquiry is a form of Participatory Action Research in which groups of people share and work with their stories of personal experiences to understand each other and to make collective sense of complex issues and situations. You can use it to help the people in your community or organization discover insights, catch emerging trends, make decisions, generate ideas, resolve conflicts, and connect people. What is NarraFirma? It’s a checklist. NarraFirma provides practical guidance as you work, with questions for you to answer, recommendations based on the conditions you describe, activities that help you make decisions, and just-in-time advice. It’s a journal. NarraFirma helps you keep careful records about what happened in your project, and it gives you places to reflect on what happened. This reminds you to keep learning as you work, and it helps you to document your project for future reference. It’s a kiosk. NarraFirma helps you collect stories, on-line and/or off-line, based on question forms you design (with sample questions you can copy). Because story collection is integrated, there is no need to export or import data. It’s a workstation. NarraFirma helps you explore and interpret patterns in your data (stories and answers to questions about stories), creating annotated visualizations you can use to make sense of the stories you collected. Why choose NarraFirma? It’s portable. You can install NarraFirma anywhere, as a WordPress plugin or a Node.js web application. Web hosting is inexpensive, popular, and well supported. You can also install NarraFirma on your local computer and use it off-line. (Whichever installation method you choose, we strongly suggest that you set up SSL security on your web site before collecting or entering confidential or important information. Many hosting providers can help you with this task.) It’s a team player. With NarraFirma your team can work on projects together in real time without having to hand files back and forth. You can plan your project, collect stories, discover patterns, and reflect on what you’ve learned – together. It’s an open book. NarraFirma is open source software. So if you have a question about how something works, you can just look at the source code to find out. If you need the software to do something it can’t do, you can add new functionality yourself or ask someone else to add it. It works in the real world. One NarraFirma installation supports multiple projects, forms, data sets, and reports. Why? Because real-life story projects are rarely simple or predictable. So go ahead and make a mess. NarraFirma is ready for it. Donations We have spent a lot of time developing NarraFirma. We appreciate donations, and will use them to keep working on it. You can donate at PayPal. Need some help? I offer training in the use of NarraFirma and consulting for PNI projects. If you are interested, check out my web site at cfkurtz.com, or send me a note at cfkurtz at cfkurtz dot com.

The All-in-One WordPress Community Plugin for Groups, Social Feeds, Real-Time Chat, and Support ZenCommunity is the first WordPress community plugin that unifies groups, posts, support ticketing, and live chat into one native powerhouse. Build social, Facebook-style communities with real-time chat and posts, convert community posts into tracked support tickets, and offer instant live help — all inside your WordPress site. 👉 ZenCommunity Site 👉 Unlock Premium Features 👉 Join Our Official Community Core Features at a Glance Community Tool User-friendly UX Unlimited groups/spaces User profiles Activity feeds Member controls Feeds Comments & reactions Real-time chat Notifications Privacy controls Mentions Hashtags Polls and surveys (Coming soon) Leaderboard (Coming soon) Bookmarks Branding options Welcome message Custom slugs Search Member directory File uploads GIF Emoji Media storage Role manager User approval Email summaries Dark & light mode Support Ticketing [PRO] Convert feed to tickets Ticket status tracking Ticket assignment Ticket stages (ongoing, solved, etc.) Ticket notifications Auto replies (Coming soon) Live Chat [PRO] Customizable website live chat widget (Cross domain also supported) Multi-session handling Instant visitor support Real-time notifications File sharing 24/7 support system ZenCommunity isn’t just another community plugin. It’s the first WordPress solution that combines the three strongest engagement systems — Community, Real-Time Chat, and Support Tickets — together in one place. Most WordPress websites use 3–5 different tools to achieve what ZenCommunity does alone. That creates scattered conversations, missed messages, and poor user experience. ZenCommunity removes that problem completely. By keeping community posts, chats, and support inside one system, your users stay connected, engaged, and supported without ever leaving your site. Below are the core sections that show how ZenCommunity stands out. Community Features — Your Full Social System Inside WordPress ZenCommunity gives you everything needed to build a full, social-style community inside WordPress — no third-party platforms, no separate plugins. Advanced Community Groups Build public or private groups with full admin control. Groups can be used for LMS classes, client spaces, internal teams, membership circles, or interest-based communities. Each group has its own feed, members, and settings. Facebook-Style Posting & Engagement Your members can publish posts, attach media, use @mentions, comment, reply, react, and follow discussions. The interface feels familiar, simple, and fast — encouraging users to talk and stay active. Real-Time Community Chat ZenCommunity includes built-in chat inside groups. Members can start private one-to-one chats or chat as a group with typing indicators, read status, file sharing, and notifications. Conversations stay active without page reloads. User Profiles & Activity Tracking Each user gets a profile with activity, groups, posts, and engagement. This makes your community feel more personal and interactive. Community Growth Features Hashtags, polls, surveys, leaderboards, bookmarks, and email summaries help keep engagement high. Members always have a reason to come back. Admin Control & Community Safety Moderators can manage posts, approve members, customize branding, set privacy rules, and control roles. You decide how open or private each group should be. Support Ticketing — Full Helpdesk Inside Your Community ZenCommunity includes a complete support ticketing system connected directly to your community and chats. Convert Posts Into Support Tickets If a user posts a question that needs deeper help, convert it into a ticket with one click — no platform switching. Clear Ticket Assignments Assign each ticket to a responsible team member so the right person handles the issue. This reduces confusion and improves response time. Status Tracking Each ticket has clear stages (new, ongoing, solved, etc.) so both sides can follow progress. Your support team stays organized, and users always know what’s happening. Personal Support Chat on Each Ticket Tickets include an instant one-to-one chat. Users don’t need email or external help desks — everything is live and inside your site. Smart Notifications Both users and team members get notifications when ticket updates happen. Nothing gets lost. Auto Replies Helpful for off-hours, acknowledgment messages, or routing requests. Live Chat — Instant Help That Converts Visitors ZenCommunity includes a built-in real-time live chat widget for your entire site. Customizable Widget Add your supporter’s name, photo, availability status, and greeting message. This makes your support feel personal and trustworthy. Instant Visitor Support Visitors can start chatting immediately. Control visitor login or anonymous chat. Multi-Session Handling Support agents can handle multiple conversations at once without losing track. Real-Time Notifications & File Sharing Send and receive files instantly, get notified when new messages arrive, and keep the conversation going smoothly. 24/7 Support System The widget stays active at all times, so users always have access to help. Who ZenCommunity Helps ZenCommunity fits a wide range of websites and business types: LMS websites (students + instructors) Membership sites Local groups & communities Agencies SaaS companies E-commerce stores Service providers Creators & educators Internal teams & organizations 🔥 Deep Academy LMS Integration ZenCommunity connects directly with Academy LMS to automate all your course activities inside your community — without any extra work from the admin. When this integration is enabled, key Academy LMS events automatically create posts in your ZenCommunity groups. This means your learners stay updated, active, and informed without any manual posting. What Automatically Gets Shared ZenCommunity can post updates in your community when any of the following events happen inside Academy LMS: Course Enrolled Course Complete Course Announcements User Question Question Answer Lesson Update Quiz Start Quiz End This makes ZenCommunity the perfect LMS community plugin. Extended LMS Integrations ZenCommunity now supports multiple popular WordPress LMS plugins, making it easy to add community, discussion, chat, and support features to your learning website. Tutor LMS Integration with ZenCommunity ZenCommunity integrates with Tutor LMS to bring key course activities directly into your community groups, helping learners stay informed and engaged inside WordPress. This integration turns Tutor LMS course progress into visible community updates, encouraging discussion around learning milestones. Tutor LMS Events Shared in ZenCommunity When Tutor LMS integration is enabled, the following course activities are automatically posted in ZenCommunity group feeds: Course Enrollment Topic Complete Course Complete Quiz Start Quiz End Each event appears inside the selected community group, allowing students and instructors to interact around real course progress in real time. LearnPress Integration with ZenCommunity ZenCommunity integrates with LearnPress to connect course activity, learner questions, and progress updates directly with your community groups. This integration helps LearnPress users turn learning actions into shared discussions, keeping students active and connected inside WordPress. LearnPress Events Shared in ZenCommunity When LearnPress integration is enabled, the following course activities are automatically posted in ZenCommunity group feeds: Course Enrollment Course Complete Lesson Completion User Question Question Answer Quiz Start Quiz End These updates appear inside the selected community groups, allowing learners and instructors to interact around real learning progress in one place. MasterStudy LMS Integration with ZenCommunity ZenCommunity integrates with MasterStudy LMS to connect course progress, learner questions, and completion updates directly with your community groups. This integration helps MasterStudy-based learning sites turn course activity into shared discussions, keeping learners engaged inside WordPress. MasterStudy LMS Events Shared in ZenCommunity When MasterStudy LMS integration is enabled, the following course activities are automatically posted in ZenCommunity group feeds: Course Enrollment Course Complete Lesson Completion User Question Question Answer Quiz End These updates appear inside the selected community groups, allowing students and instructors to interact around real learning progress in one place. Lifter LMS Integration with ZenCommunity ZenCommunity integrates with Lifter LMS to bring course activity, learner questions, and progress updates directly into your community groups. This integration helps Lifter LMS websites keep students engaged through shared discussions and real-time updates inside WordPress. Lifter LMS Events Shared in ZenCommunity When Lifter LMS integration is enabled, the following course activities are automatically posted in ZenCommunity group feeds: Course Enrollment Course Complete Lesson Completion User Question Question Answer Quiz End These updates appear inside the selected community groups, allowing learners and instructors to interact around real course progress in one central place. LearnDash Integration with ZenCommunity LearnDash integrates with ZenCommunity to connect course activity directly with your community groups, helping learners stay active and engaged inside WordPress. This integration turns LearnDash progress into shared community updates, encouraging discussion, motivation, and peer interaction around learning milestones. LearnDash Events Shared in ZenCommunity When LearnDash integration is enabled, the following course activities are automatically posted in ZenCommunity group feeds: Course Enrollment Course Complete Topic Complete Quiz End Each event appears inside the selected community group, allowing students and instructors to interact around real course progress in real time. This makes ZenCommunity a strong companion for LearnDash-based learning sites that want to combine structured courses with active community engagement. ⚡ Performance & Reliability ZenCommunity is built for speed: No external tools No outside servers No extra apps Everything loads inside WordPress Real-time updates with lightweight scripts The plugin is optimized for both small sites and enterprise-level communities. 🛠 Admin Tools Site admins get: A single dashboard for groups, posts, tickets, and chats Role-based permissions Community moderation controls Branding settings Full visibility into engagement and support activity