MinervaKB Lite vs Nirweb support

WordPress Knowledge Base plugin MinervaKB is flexible and powerful WordPress knowledge base plugin. It helps you to create a simple, yet powerful helpdesk or FAQ solution. You can add articles, organise them into topics and build a home page with AJAX live search for your customers to find their answers quickly. Use box or list layout with predefined design and styles. Dedicated search results page is also present. Using plugin as opposed to dedicated knowledge base theme also helps SEO of your main site greatly, as you don’t need to move your help content to subdomain. You can check the demo here: Minerva Knowledge Base Lite demo MinervaKB Lite key features: Powerful, yet easy to use Fast live AJAX search Beautiful design Unlimited articles and topics Drag n drop topic selection on home page List and box view Font Awesome icons selector for articles and topics Fully responsive Intuitive options panel Estimated reading time in articles Views count in articles Dynamic breadcrumbs Customizeable URL slugs (via post type setting) Recent topics and articles widgets Nested topics support Dedicated sidebars for home, topics, tags, search results page and articles pages Easy localisation from options panel Uses custom post types, so your content is not locked to plugin Developer friendly – lots of actions in templates Styles options Quick, tested on many commercial sites and with many different themes Clean code Plugin is developer-friendly. We use many actions in templates and you can even copy template files to your theme and override plugin templates! To do so, create minerva-kb folder in the root of your theme and copy files from plugins/minervakb/lib/templates there. But this is optional, as you can modify templates via actions. In case you need to use this plugin in language other than English, no localisation plugin or additional effort is required, as all the strings used on client-side are available to edit in options panel. We tested MinervaKB Lite on many free and premium themes and it works surprisingly well with most of them. So it should work with any theme coded according to WordPress standards and respecting WordPress template hierarchy. If you like this plugin and find it useful, you really should check the PRO version at MinervaKB – Knowledge base for WordPress with Analytics. It has all the features of Lite plus: Built-in Analytics dashboard 7 beautiful search themes Articles ratings and feedback KB home page builder Dynamic table of contents in articles with ScrollSpy Content restriction by user role Related articles Articles drag-n-drop reorder Extended styles and typography options Dynamic topics (most liked, most viewed, recent) Custom settings for each topic, such as images, colors and icons Content shortcodes, like tip, related links, warning and others Search on article and topic pages Options, options and more options. You can configure almost everything from options panel Google Analytics integration Professional quick support Regular updates and bugfixes …many more

Aside from news websites, almost all websites of the world require a support system, do you agree? The reason is the purpose behind establishing a website is expanding relations with users, offering products, and naturally, supporting them in the future. So we have agreed that using a support plugin is a need for every website, even yours, dear friend . Well! The question that arises now is what features should a good support plugin have? wordpress & woocommerce support plugin Demo / user&pass: demo To respond this question, I will tell you about our support and ticket plugins’ features; see for yourself if the features are sufficient! The ability to define infinite departments If your website needs various sections (such as sales, support, management, etc.) you need not worry at all; our WordPress support plugin is ready to meet your requirements. The ability to define infinite representatives. We will still be by your side if you need to add various representatives to your team. Complete accordance with WooCommerce and Easy Digital Downloads If you want the user to select the product they have bought when sending a ticket, or only buying customers to be able to send tickets… we are still here for you! Prepared answers Many of users’ questions are repetitive, so the answers will be the same. The solution is to build a prepared answer so that you can answer such tickets in one click and not waste too much time typing Searching the tickets Whenever you need to create a ticket based on ID or a subject, perform a search in a jiffy! All sections being AJAX and therefore doubly beautiful. We have developed AJAX in all sections resulting in better appearance of sending tickets, searching tickets, etc. which means efficiency alongside beauty for your sake. Floating support icon on the website You could select a custom icon in the plugin settings to float in the corner of the web page and remind your users that you have a support system and care about them! List of some features Unlimited Tickets Unlimited Agents Unlimited Users Unlimited Products Unlimited Departments Unlimited Pre answer Agents can create tickets on behalf of users Agents can view only their tickets or all tickets Agents can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc. Users can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc. And …