Mind Web Concierge vs Storebird AI Chat for WooCommerce

Mind Web Concierge brings intelligent AI assistance directly to your WordPress website. Powered by RAG (Retrieval-Augmented Generation) technology, it understands your content and delivers accurate, context-aware responses to your visitors in real time. It allows you to: Provide instant automated responses to visitors Improve customer engagement and retention Reduce support workload Deliver 24/7 AI-powered assistance Index WordPress posts, pages, and WooCommerce products automatically Connect any OpenAI-compatible language model via the LLM settings panel Link a Mind Spaces workspace where you can upload documents and ask questions about them directly Use Local Thinking mode to let visitors ask questions focused on the current page content and any linked Mind Spaces notebooks assigned to that page Perfect for: Business websites E-commerce stores Service providers Corporate portals Easy to install, configure, and scale. Data Handling This plugin stores chatbot conversation logs and metadata in the WordPress database. The following visitor data is collected per conversation: session ID, IP address, screen resolution, user agent (browser info), accepted language, referrer URL, timezone, and platform. Data is accessible only to authorized administrators. Depending on configuration, conversation content may be sent to external services for AI processing. External Services This plugin connects to the following external services operated by Smart Processes. Data is transmitted to these services during normal plugin operation. RAG API URL: https://rag.smartprocesses.cloud Purpose: Content indexing, category management, and AI-generated streaming responses. Data sent: WordPress post content, WooCommerce product data, visitor questions. Mind Spaces API URL: https://spaces.smartmind.services Purpose: Authentication, space retrieval, document-based knowledge access, and knowledge base management. Data sent: Authentication tokens derived from administrator login, space queries, and related knowledge base requests. Mind Spaces is the knowledge management platform behind Mind Web Concierge. It lets you manage spaces (knowledge bases), upload documents, and ask questions directly to test AI responses. For more information visit: https://spaces.smartmind.services Subscription API URL: https://subscriptions.smartprocesses.cloud Purpose: Retrieves pricing information and handles subscription billing and management via Stripe, including trial creation, subscription retrieval, cancellations, reactivations, and invoice downloads. Data sent: App GUID, customer email, Stripe product ID. Smart Mind Website URL: https://smartmind.it Purpose: Provides product information, legal pages, optional pricing display, and the optional “Powered by” link shown in the chatbot widget. Data sent: No personal visitor data is intentionally transmitted by the plugin to this website during normal operation. The plugin may display links to Smart Mind legal or product pages for administrator reference and optional front-end branding. These links do not process visitor chat content. The plugin communicates with Smart Processes services only for features explicitly enabled and used by the site administrator, such as AI responses, content indexing, notebook access, pricing retrieval, and subscription management. No personal user data is transmitted without the administrator’s configuration and the visitor’s direct interaction with the chatbot. Privacy Policy: https://smartmind.it/mind-web-privacy-policy/ Terms of Service: https://smartmind.it/mind-web-terms-of-service/ Plugin Constants The plugin defines the following internal constants. These are set automatically and do not require manual configuration. MINDWECO_RAG_URL The base URL for the RAG API service. Used for all indexing, category management, and streaming ask requests. Value: https://rag.smartprocesses.cloud MINDWECO_NOTEBOOKS_URL The base URL for the Mind Spaces (Notebooks) service. Used for authentication, notebook retrieval, and knowledge base management. Value: https://spaces.smartmind.services MINDWECO_STRIPE_URL The base URL for the Stripe subscription management API. Used for trial creation, subscription status, cancellation, reactivation, and invoice downloads. Value: https://subscriptions.smartprocesses.cloud/api MINDWECO_PROD_ID The Stripe Product ID associated with this plugin’s subscription plan. Passed automatically when creating trial subscriptions. Value: prod_U3VYkOBf6Ngqi3 MINDWECO_POWER_BY The URL of the service provider’s product page. Used to display an optional “Powered by” link in the chatbot widget when enabled by the administrator. Value: https://smartmind.it/ API Reference The plugin communicates with external services through the following internal functions. Authentication & Token Management mindweco_plugin_api_login( $base_url, $username, $password ) Authenticates with the RAG API and retrieves an access token. mindweco_plugin_refresh_token() Refreshes the main RAG API access token using stored credentials. mindweco_plugin_knowledge_repository_get_token() Returns a valid knowledge repository token, refreshing automatically if expired. mindweco_plugin_knowledge_repository_refresh_token() Refreshes the knowledge repository token using stored credentials. mindweco_plugin_knowledge_repository_login_with_cookie( $base_url, $username, $password, $external_id, $external_name, $type ) Authenticates with the knowledge repository (Mind Spaces) and retrieves an auth token. Also registers the current indexing configuration as an external app connection. mindweco_plugin_knowledge_repository_logout( $base_url, $external_app_id, $user_id ) Removes the external app connection from the knowledge repository and clears stored credentials. Categories mindweco_plugin_api_create_category( $base_url, $token, $name, $indexing_id, $sitemap_xml, $language, $parent_id ) Creates a new content category in the RAG service. Called automatically on plugin activation using the site’s nav menu sitemap. mindweco_plugin_api_get_categories( $base_url, $token ) Retrieves all categories for the authenticated account. Indexing mindweco_plugin_api_index_items( $base_url, $token, $category_id, $chunk_size, $chunk_overlap, $url, $wp_json, $header_levels, $meta, $local_item_id ) Indexes a WordPress post or page into the knowledge base. Also called automatically when a post is published or updated via the transition_post_status hook. mindweco_plugin_api_index_products( $base_url, $token, $category_id, $chunk_size, $chunk_overlap, $product_json, $meta, $local_item_id ) Indexes a WooCommerce product into the knowledge base. mindweco_plugin_api_delete_indexed_items( $base_url, $token, $category_id, $item_id ) Deletes a previously indexed item. Also called automatically when a post is trashed or permanently deleted via the before_delete_post and wp_trash_post hooks. Streaming / Ask mindweco_ask_page_based_ref( $base_url, $token, $question, $category_id, $category_ids, $top_k, $app_guid, $callback, $items_ids, $conversation_id ) Sends a question to the streaming endpoint and delivers the response via Server-Sent Events (SSE). Uses cURL exclusively because the WordPress HTTP API does not support streaming callbacks. Supports multi-category queries and item-level filtering for Local Thinking mode. Stripe / Subscriptions mindweco_stripe_add_trial( $stripe_base_url, $app_guid, $product_id, $customer_email, $title, $site_base_url ) Creates a Stripe trial subscription and a new RAG user account simultaneously. Called on plugin activation. mindweco_stripe_add_trial_without_user( $stripe_base_url, $app_guid, $product_id, $customer_email ) Creates a Stripe trial subscription without creating a user account. mindweco_stripe_active_subscription( $stripe_base_url, $app_guid ) Retrieves the currently active Stripe subscription for a given app GUID. Called periodically via mindweco_periodic_subscription_check (every 30 minutes) to keep subscription status in sync. mindweco_get_all_subscriptions( $stripe_base_url, $app_guid ) Retrieves all Stripe subscriptions for a given app GUID. mindweco_get_history_subscription( $stripe_base_url, $app_guid ) Retrieves the full subscription history for a given app GUID. mindweco_plugin_cancel_subscription( $stripe_base_url, $app_guid, $subscription_id, $cancel ) Cancels an active Stripe subscription. Also called automatically on plugin deactivation. mindweco_plugin_reactivate_subscription( $stripe_base_url, $app_guid, $subscription_id, $cancel ) Reactivates a previously cancelled Stripe subscription. mindweco_download_subscription_invoice( $stripe_base_url, $invoice_number ) Retrieves the PDF download URL for a given invoice number. LLM Configuration mindweco_plugin_create_attach_llm_to_config( $base_url, $token, $name, $llm_base_url, $model_name, $provider, $api_key, $indexing_id ) Creates a new LLM configuration and attaches it to an existing indexing configuration. The API key is encrypted before being stored using AES-256-CBC via mindweco_encrypt_api_key(). mindweco_plugin_update_llm_config( $base_url, $token, $llm_id, $name, $api_key, $llm_base_url, $model_name, $user_id ) Updates an existing LLM configuration. mindweco_plugin_delete_llm_config( $base_url, $token, $llm_id ) Deletes an LLM configuration by ID and clears all related options from the WordPress database. Mind Spaces / Notebooks mindweco_plugin_get_notebooks( $base_url, $token ) Retrieves all notebooks (spaces) from the Mind Spaces knowledge repository. Page-Based Notebooks Notebooks can be assigned to specific WordPress pages via the admin UI. These mappings are stored in the mindweco_page_based_notebooks option as an array keyed by page ID, each containing a title and a notebooks array of notebook IDs. At runtime, mindweco_get_notebooks_for_page( $post_id ) looks up the current page’s title and returns its assigned notebook IDs. These are merged into the category_ids sent to the streaming endpoint. Installation Videos Upload Plugin Method: https://www.youtube.com/watch?v=Y8d5Sn0xg2I Install via WordPress Search: https://www.youtube.com/watch?v=x5ihEikliVE Privacy Policy This plugin transmits the following data to external services operated by Smart Processes: WordPress post and page content (for indexing) WooCommerce product data (for indexing, if WooCommerce is active) Visitor questions typed into the chat widget Authentication tokens derived from administrator login (for API authentication) Customer email and subscription data (for Stripe billing) The following visitor metadata is stored in the WordPress database per conversation session: IP address User agent (browser and OS information) Screen resolution Accepted language Referrer URL Timezone Platform Data is transmitted to the following services: RAG API: https://rag.smartprocesses.cloud Mind Spaces: https://spaces.smartmind.services Subscription API: https://subscriptions.smartprocesses.cloud/api Smart Mind Website: https://smartmind.it A tab-scoped session ID is stored in sessionStorage and used to keep a conversation alive across refreshes and same-tab navigation. Closing the tab or browser starts a new conversation. Access tokens and passwords are encrypted at rest in the WordPress database using AES-256-CBC encryption tied to the site’s unique AUTH_KEY. Browser Local Storage This plugin stores the following data in the visitor’s browser localStorage to preserve UI preferences across page loads: mindweco-theme-mode – stores the visitor’s preferred color theme (light or dark). pinned_{message_id} – stores which chat messages the visitor has pinned. cit_{message_id} – stores citation/source references for bot responses. The following values are stored in sessionStorage so the current chat keeps its state only for the active tab: mindweco_tab_session_id – stores the current tab’s chat session ID. mindweco_conversation_id – stores the active remote conversation ID. mindweco_ask_only_current_page_{post_id} – stores the state of the Local Thinking toggle per page. All data is stored locally in the visitor’s browser only. None of this data is transmitted to external servers. It is automatically cleared when the visitor starts a new chat session. The subscription service may also be contacted server-side to retrieve pricing and billing-related information for the plugin’s subscription features. The Smart Mind website may be referenced for legal pages, product information, optional pricing display, and optional front-end branding links. For full details on how data is collected, processed, and protected, please refer to our Privacy Policy: https://smartmind.it/mind-web-privacy-policy/

Questions cost sales before checkout—and time after it. Storebird answers both. A shopper is ready to buy, but has one last question. Is it the right size? Is it in stock? Will it arrive in time? Another customer just wants to know where their order is. If nobody answers, the first shopper may leave. The second question lands in your inbox. Storebird is the AI chatbot that knows your WooCommerce store. It turns live products, stock, variations, orders and store information into useful answers. Before the sale, it helps shoppers find the right product and move forward. After the sale, it answers order, delivery and policy questions—without making you type the same reply again. Less chasing. Less hesitation. More customers who know what to do next. Real Questions. Real Store. Real Results. On one real WooCommerce store, Storebird handled 534 customer chats and captured 72 leads. 82% of those conversations were freely typed product questions—not preset buttons. That is the job Storebird is built for: being there at the exact moment a customer needs an answer. Not Another Chatbot That Guesses Generic chatbots read a few pages and hope for the best. Storebird connects directly to WooCommerce, so it can work with the data your store already runs on: Products and variations — help shoppers compare options, sizes, colours and specifications Live prices and stock — show what is available now Product recommendations — turn natural-language questions into matching products with direct links Orders and tracking — let customers securely check order status and delivery information Coupons and policies — explain discounts, shipping, returns and the store information you add When you update a product in WooCommerce, Storebird syncs the change automatically. No scripts to maintain. No chatbot flowcharts to rebuild. No OpenAI API key required. Train Storebird on What Makes Your Store Different Your store is more than product titles and prices. The best answers often live in your shipping rules, return policy, sizing advice, buying guides and the details your team knows by heart. Storebird gives your AI its own knowledge base. You can: Import pages from your website and turn existing store content into answers Add and edit knowledge manually for FAQs, policies, product advice or anything unique to your business Teach product-specific details with notes and corrections attached to individual products Control what the AI uses by activating, updating or removing knowledge whenever you want See which knowledge gets used in customer answers Storebird automatically enriches and reprocesses the knowledge you add. Update a page, correct a product or change your WooCommerce data, and future answers can use the latest version. The more useful knowledge you give Storebird, the more useful Storebird becomes—without rebuilding scripts or chatbot flows. Your own knowledge base is included on every plan: up to 100 pages on Essential and unlimited pages on Pro and Scale. One WooCommerce Brain, Before and After the Sale Storebird does more than answer FAQs. It understands where the customer is in the buying journey. Before checkout, Storebird can answer questions such as: “Which of these products fits what I need?” “Do you have this in my size?” “What is the difference between these two?” “Can this arrive before Saturday?” After checkout, the same assistant can help with: “Where is my order?” “Has my package shipped?” “Can I return this?” “How do I use the product I bought?” Your customer gets a clear next step. You get fewer repetitive questions competing for your attention. AI When It Can. You When It Should. Some conversations need a person. Storebird can hand over the full conversation history and notify you, so the customer does not have to start again. When you are ready to bring more customer communication together, Storebird also supports AI email drafts using live WooCommerce data, two-way WhatsApp conversations, lead capture and one inbox across connected stores and channels. You stay in control of the assistant’s tone, instructions, welcome message and knowledge. Match the widget to your brand, review conversations in the dashboard and let Storebird respond in your customer’s language, with WPML support for multilingual catalogs. Your Store in Your Pocket. Free iOS and Android App. A handoff only helps if you notice it. The Storebird app for iOS and Android sends you a push notification the moment a shopper asks for a human, so you can read the whole conversation, take over from the AI and answer from wherever you are — then resolve the chat or hand it back to the assistant. The app is included with your Storebird account: same login, no extra subscription, no per-seat fee. Get it for iPhone and iPad or Android. See It Answer Before Your Customers Do Do not take our word for it. Install Storebird, connect your store and ask it the hardest product question you received this week. Private test mode keeps the widget visible only to logged-in store administrators until you decide it is ready for shoppers: Install and connect Storebird Let your WooCommerce products sync Ask real customer questions Check the answers yourself Go live when you are ready The plugin is free to install. A Storebird account and paid plan are required to make the assistant available to shoppers. The Pro plan includes a 14-day trial. Your customers already have questions. Give them a reason to keep shopping. Install Storebird and see what it knows External Services This plugin connects to the Storebird API service to provide AI-powered chat functionality. Storebird API This plugin sends data to and receives data from the Storebird API (https://storebird.ai/api) for the following purposes: Data sent: * Product information (names, prices, descriptions, images) – when syncing products * Chat messages from customers – when customers use the chat widget * Visitor information (page URL, session ID) – for chat context * WordPress and WooCommerce version info – during connection setup When data is sent: * On initial plugin connection (automatic or manual) * On product sync (manual trigger in admin) * When products are created/updated in WooCommerce * When customers send messages through the chat widget Service links: * Service website: https://storebird.ai * Terms of Service: https://storebird.ai/terms * Privacy Policy: https://storebird.ai/privacy