Marker.io – Visual Website Feedback vs zenloop for WooCommerce – Net Promoter Score (NPS) platform

Marker.io is the best way for agencies and product teams to collect visual and developer-friendly feedback from colleagues and clients on your WordPress site without driving developers crazy. Get feedback with screenshots & technical metadata directly into your favorite project management tool. Say goodbye to messy emails, spreadsheets and powerpoint. There is a better way! How it works With Marker.io, your clients and colleagues can submit their feedback and bug reports directly on your WordPress site. The feedback widget automatically captures a screenshot that your reporter can annotate to get their point across. All issues are sent into your favorite project management tool, with all the technical data needed by developers to understand and reproduce issues. Thanks to our 2-way sync integrations, you can chat and notify status changes to your clients without ever leaving your favorite project management tool. Best features On-site reporting: Your clients and colleagues don’t need to install anything to send feedback and bug reports. Screenshot and annotations: All feedback will include a screenshot of the page that reporters can annotate directly on your site. Destinations: Connect your website directly to your favorite issue tracker or project management tool. Widget customization: Build your own form and customize the look and feel to match your branding. Field synchronization: All your fields from your favorite tools are pulled into your Marker.io forms, even the custom fields. Responsive and mobile-ready: Report feedback on any browser and mobile device. 2-way sync integration: Notify reporters as soon as your team closes an issue inside your favorite project management tool. Technical metadata: All issues come with useful developer-friendly data like the page URL, browser version, screen size and more. Console log recording: Client-side errors and logs in the console are automatically recorded and added to your issues. Commenting: Ask questions, get approvals and chat with clients on individual issues. Feedback portal: Give your best clients an overview of all the feedback they have previously reported. WordPress plugin features No-code installation: Install the Marker.io website widget without having to manually embed a snippet code. WordPress users only: Activate the feedback widget for every website visitor or limit visibility only to users that are logged in to your WordPress site. Reporter email and name auto-fill: Your WordPress user email and name will be automatically populated when reporting issues. Feedback portal: Clients can access the feedback they previously reported directly in WordPress. For more information on installation, you can read our guide here. 2-way sync with your favorite tool Connect your WordPress site to your favorite bug tracking and project management tools such as: Asana Bitbucket ClickUp GitHub GitLab Jira Linear Monday.com Notion Shortcut Slack Teamwork Trello Wrike What customers are saying Marker.io is used by 1500+ product teams and digital agencies. Here is what they say: “Clients used to send us emails, documents, spreadsheets and even PowerPoints for feedback. Now we just use Marker.io.” – Nathan Monk, Founder at Smile Agency “Our developers can now see bugs through the reporters’ eyes, with no information getting lost.” – Monty Kosma, CTO at Darcy Partners Start a free trial Anyone can start a 15-day free trial, no credit card needed. You can start a free trial here.

All companies lose customers. In general, more than 15% of transactions are affected – every month. We boost customer loyalty at leading e-commerce companies. The zenloop plugin for WooCommerce automates three key business processes: 1. Immediately detect unhappy, churning customers 2. Detect churn motives and alert stakeholders 3. Win back customers through personalized actions By analyzing quantitative and qualitative feedback, we uncover potential for improvement and help you address the voices of (un)happy customers, increase CLV, and prevent churn. Ask your customers two simple questions, learn about their opinions on your company and take customer experience to the next level. Platform benefits With our software, you can measure customer retention and predict business growth. Our benefits include: – Achieve high response rates thanks to individual integration and optimized usability – Configure alarm systems and immediately forward critical topics internally – X-ray customer comments with smart labels and identify churn drivers – Target critical voices based on your customer feedback and respond immediately – Benefit from free referrals of your loyal promoters – Motivate your employees with visualized real-time feedback Plugin Features When we founded Flaconi, we aimed at creating an optimal customer experience. Thus, zenloop for WooCommerce enables you to systematically evaluate your customer feedback. With the zenloop extension, you can – Create customized surveys within a few minutes – Use platform data to schedule NPS surveys via zenloop – Trigger on-site NPS surveys on your order-success-page – Trigger email NPS surveys after product delivery – Keep track with automated feedback analyses and reports Testimonials Smooth feedback analysis “With zenloop, time-consuming and manual analyses are no longer an issue. Thanks to Smart Labels, we can evaluate qualitative customer feedback in no time at all.” Jens Griebler (Deichmann) Head of CRM Expand customer centricity “Customer centricity is the key for our company success. Zenloop helps us to focus on the customer and to communicate insights instantly to all stakeholders.” Julia Bösch (Outfittery) Chief Executive Officer Fully automated NPS “The easiest way to implement and roll out the entire Net Promoter System from A to Z – fully automated.” Nana Lohmann (Shopapotheke) Chief Marketing Officer Languages You can send surveys in English, French, German, Spanish, Chinese, Czech, Danish, Dutch, Finnish, Italian, Norwegian, Polish, Portuguese, Russian, Swedish, and Turkish. Text analysis is available in English, French, German, Spanish, Russian, Italian, and Dutch. The user interface is in English or German. Integrations Use our powerful integration to enrich your CRM data, trigger workflows or to close the feedback loop: – Emarsys – Freshdesk – Slack – Salesforce – webhooks – Zapier