Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin vs MxChat – AI Chatbot & Content Generation for WordPress

Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers’ support experience. This plugin generates and manages support tickets online, offering innovative features such as email piping, unlimited agents, customizable reply responses, invoicing history, and file attachment options. 👉 View Demo | Watch Videos | Support | Plugin Homepage This plugin is particularly useful because customers can easily submit tickets from your website’s front end without needing to register. In addition, the administrator can create and complete tasks on behalf of users, streamlining the support process. Furthermore, you have complete control over the plugin’s support form customization, allowing you to display any relevant information to customers. Lastly, customers can attach files to their support tickets, ensuring that all necessary information is available to address their concerns. Translations Majestic Support is available in English, Arabic (العربية), German(Deutsch), Spanish(Español), French(Français), Italian(Italiano), Dutch(Nederlands), Polish(Polski), Brazilian Portuguese(Português do Brasil), Russian(Русский), Czech(Čeština), Greek(Ελληνικά), Indonesian(Bahasa Indonesia), Japanese(日本語), Swedish(Svenska), Thai(ไทย), Turkish(Türkçe), Cinese(简体中文), Malaysian(Bahasa Melayu), Korean(한국어), Romanian(Română) and Filipino(Tagalog) Key Features Of Majestic Support: Key features that make Majestic Support stand out from the rest include: Users on the front end can create tickets Ticket-specific smart reply answers that can be modified Allows you to place support icons in a variety of places on your website. Tickets can be made by administrators and agents on behalf of users You can manage an unlimited number of agents in the base version Users may request to have their data removed, and administrators may delete or anonymize it The base version does not impose ticket limitations Several attachments can be uploaded by a user, agent, or administrator while creating a ticket or replying to a ticket Manage an unlimited number of tickets and create an unlimited number of agent profiles Agent performance reports will provide you with valuable insights into the performance of your support system THE PLUGIN’S KEY FREE VERSION FEATURES THAT MAKE IT MAJESTIC: There are many top-notch help desk plugins for WordPress, but Majestic Support stands out as the most practical one. This is because its basic free version provides several following enhancements over competing solutions. Smart Replies To New Tickets In response to new tickets, the Smart Reply functionality allows you to automatically search for and provide relevant responses back to the user. When a new ticket is received, Majestic Support will perform a search and suggest quick and relevant responses to a customer query. Fields Manager This plugin allows you to create customized support forms by adding custom fields. An admin can add, edit, rename, publish, unpublish, and require or unrequire fields for users and visitors. Additionally, you can also change the display order of the fields, like where you want to show the fields on the support form. Custom Fields Extra fields are sometimes required; this is no problem. Majestic Support offers 12+ custom fields (text field, dropdown, checkbox, radio button, text area, dependent fields, admin only, date, email, upload file, multi-select, and T&C ). Themes Themes make our site more beautiful and eye-catching. The plugin is flexible and easy to use, it can integrate seamlessly with any WordPress theme, so it can be used right away. With this feature, you can also change the plugin’s colors from seven preset color themes with different color palettes. Support To Everyone Both free and paid users can access Majestic Support; user-friendly support is also available in the form of video support. The plugin explains nearly all of its Majestic features through video tutorials. System Log As an admin, you’d like to know everything that happened on the system. With the system log, you will know everything about tickets, from when they arrived at your help desk to how an agent reacted to them and what happened next. Slugs Make the web address unique according to your needs for identifying a particular page on a website in an easy-to-read form. MORE FEATURES WITH THE FREE VERSION Front-end Tickets: Users can create tickets from the front end. Visitor/Guest Tickets: Often users do not want to create an account to open a support ticket. Guest tickets are a very important feature and it is free. Unlimited Tickets: There are not any limits on tickets in the base version. Unlimited Agents: The system support unlimited agents in the admin area in the base version. Support Icon: This is very important to show the support icon on your site, Majestic Support offers a support icon for the front end with various position options. Create Ticket for Users: Admin/agent can create a ticket on behalf of any user. GDPR: Majestic Support is fully compatible with GDPR law and can be easily configured to show GDPR-related information. Erase Data Requests: Users can ask to erase their data and the admin has the option to delete or anonymize their data. Multiple Attachments: User/agent/admin can upload multiple attachments in ticket creation and ticket replies Attachment Size and Type: Admin can control ticket attachments by their size and extension type. Powerful Filters and Sorting: The system offers powerful filters for both user and admin to search tickets with sorting options. Priorities: Priority associated with the ticket defines the importance, and the system highlights the priorities with an admin-defined different color on the ticket listing and ticket detail page. Unlimited Departments: Create departments that relate to the various business units in your organization. It will be sales, support, and billing, you can create any department in the admin panel. The user will select a department when he creates the ticket. Ticket Status: Show the ticket status message and different colors to highlight it. Email Notification: The system sends an email notification to the user, agents, and admin in different actions i.e new ticket, reply, close ticket, etc. Edit Ticket: Admin/agent can edit any ticket at any time. Registration: The system offers a beautiful registration form to register a new user. Login Form: The system has its login form to log in to the user. Captcha/ReCaptcha: Another exciting feature. The system offers its captcha and googles Recaptcha to stop spamming. Thank you Message for Visitor: Admin can add a special message for the visitor, a message will show after the successful ticket submission. HTML Editor: HTML editor for ticket summary, ticket reply, notes, etc. Term & Conditions: Admin can add Terms & Conditions on the ticket submission page. Themes: Themes make our site more beautiful and eye catchy. By using this feature, you can change your plugin colors or can select colors from seven preset color themes with different color palettes. Email Templates: Majestic Support offers full power to the admin, the admin can edit any email template in the HTML editor. The system includes beautiful predefined email templates. Custom Message for new ticket: This is an important feature in that the admin shows a message/instruction (any message in Text Editor) on the ticket submission form. Admin/Agent Only: This field is visible to the admin and agent only. Hide Agent/Admin Info: Admin can hide agent information like email, and name from the user. Email Configuration: Another admin power is the system offering enable/disable action base email notifications like ticket reply, close ticket, change priority, etc. Strength & Flexibility: Majestic Support is built using WordPress best practices both on the front end and the back end. This results in an efficient, robust, and intuitive plugin. Easy to Use: The ticket system builds based on the latest style. You will find it very easy to use. RTL ready: Majestic Support also supports RTL languages. Fully Responsive: Majestic Support work on all type of devices including smartphones, tablets, laptops, and desktops. Layouts auto-adjust according to devices. System Errors: The system record every error and shows it in the admin area. Hide/Show Menu: In configurations, administrators can hide or show Majestic Support for any menu item. Translation: Majestic Support is multi-language and has over 35 translations available. Pagination: On the configurations page, the administrator can specify one record per page. Majestic Support has reported on Get a summary of tickets handled by every staff member Get a detailed report of tickets handled by every staff member Get a detailed report of tickets created by every user Get a summary of tickets by status Get a summary of tickets by priorities Get a summary of tickets by departments Get a summary of tickets created by the channel PREMIUM EXTENTIONS In addition to providing a thorough overview of your support tickets, the plugin offers several handy premium features that make them easier to manage. Agents – Agents assist users connected to the support system and play a crucial role in the help desk. By adding this add-on, you may add more agents and give them different permissions to make it easier for users to take action on their tickets. Additionally, agents can create, delete, close, and perform any other action given to them by the admin. Agent Auto Assign – Ticket auto-assignment is a simple but critical process in the handling and closing of help desk tickets. When auto-assign is enabled, the ticket is assigned to an appropriate agent based on the rules. Multi Forms – By using this multi-form functionality, admins, agents, and users, as well as visitors with the necessary permissions, can create different ticket forms to accommodate various request types based on user roles. Email Piping – From the comfort of an email account, create tickets or reply to them. For example, you could offer your clients a special email address like [email protected]. The emails received in this email will be converted to tickets. The add-on also contains built-in options to control how to manage responses to tickets that have been closed, unrecognized email addresses, and much more. Merge Tickets – Hundreds of tickets have been submitted for assistance, some of which may be on the same topic and have similar questions. To provide support for each ticket with the same topic would be a waste of time. With this add-on, you can merge any of the two tickets or more with the same topic and query and provide support. Private Credentials – This feature gives your tickets an additional layer of security so that users can safely enter passwords and other sensitive credentials onto the tickets. Paid Support – For using your support services, charge users. Create subscriptions based on duration, such as a monthly membership, or the number of tickets, like 10 tickets per month, or charge for each ticket. Time Tracking – Track the time spent on tickets in the most precise manner while also providing client and agent-level reporting. Keep a manual record of the time invested in each ticket response. When the ticket is open in the agent’s browser track the time with a single click, and stop the time tracking with one click once the agent has finished with the ticket. Ticket Overdue – An “overdue ticket” is one that has not been resolved or has not been responded to in a timely manner. By adding this add-on, you can set auto-overdue tickets, overdue by priority, and cron job overdue. Export – Exports are used to keep data on the local system. By adding this add-on, you can export any of the ticket data, like ticket detail, ticket history, etc. Ticket History – As an admin, you’d like to know everything that happened on a ticket, from when it arrived at your help desk to how an agent reacted to it and what happened next. So, with the ticket history extension, you can see a summary of all the activities that have taken place on a ticket. Ticket Auto Close – Automatic ticket closure reduces your effort to close the ticket manually. By enabling the add-on, tickets will be automatically closed after a set period or pre-defined rules, as determined by the administrator. While a ticket is open, it can also be closed based on the agent’s response. Feedback – By adding this add-on, you can get feedback from your users to enhance the quality of your services. This add-on allows you to automatically collect feedback responses that rate your agent’s performance on a ticket. This add-on sends a feedback link after a ticket is closed. The user will click on a survey link and fill out the survey form on your website. Help Topic – The Help Topic is used to assist the end user in locating the desired area where they want to get instant support. By adding this add-on, you can add multiple help topics with different names to help your customers more easily. Private Note – Add notes to tickets that are only visible to agents and administrators. Knowledge Base – With this add-on, you can add several knowledge bases and group solutions into various categories to better serve users. Knowledge bases are typically used to respond to basic customer inquiries. Canned Response – Predetermined answers to typical inquiries are referred to as canned answers. Instead of constantly typing the same response or pasting it from another source, the agent can insert a premade response that is activated by keystrokes or from a drop-down menu by adding this add-on. Max Tickets – The Help Desk usually offers unlimited tickets, which can cause huge traffic and gradually affect support services. The administrator can limit the user to creating a certain number of tickets by installing this add-on. The user can only create a certain number of tickets, which is set by the administrator. Admin can also limit the number of tickets that agents can open at once. User Options – User options allow adding Google Re-Captcha or Majestic Support Re-Captcha to the registration form. Furthermore, users can register according to the roles defined by the admin, such as subscriber, author, etc. Ticket Actions – With the basic version, limited options are available for every ticket, like create, edit, and delete. But with the ticket action extension, you can get more options like print ticket, lock ticket, make a ticket in progress, and change the ticket priority. Announcements – Keep your customers updated on the latest trends. With this add-on, make unlimited announcements against various categories to explore information associated with the help desk. Downloads – Both the admin and agent can create unlimited downloads and attach multiple files to support their site; even more, both can also add downloads category-wise. A download can only be added by an agent with the admin’s permission. FAQ – Add unlimited FAQs to answer all the basic …

MxChat is the most powerful free AI chatbot and content generation plugin for WordPress — connecting your website to ChatGPT, Claude, Gemini, Grok, DeepSeek, and 100+ AI models through a single, easy-to-use interface. Train your AI chatbot on your website content, WooCommerce products, PDFs, and more using advanced RAG (Retrieval-Augmented Generation) technology. Now with a built-in AI Content Generator to create full blog posts and landing pages complete with images, SEO metadata, and inline AI editing. Documentation | Demo Videos Why Choose MxChat as Your WordPress AI Chatbot? ✅ 6 Major AI Providers in One Plugin: OpenRouter, OpenAI GPT, Claude, Gemini, xAI Grok, and DeepSeek – switch between 100+ models instantly ✅ Train on Your Website Data: Advanced RAG technology learns from sitemaps, PDFs, URLs, or manual input for ultra-relevant responses ✅ Live Agent Handoff via Slack: Seamlessly escalate from AI to human support when customers need personal assistance ✅ Real-Time Debug Panel: See exactly what your chatbot retrieves and triggers with our admin testing interface ✅ Boost Sales with WooCommerce: Product cards, cart management, and AI-powered shopping assistance ✅ AI Content Generator: Create full blog posts and landing pages with AI-generated images, SEO metadata, and real-time preview editing ✅ Extensive Add-On Ecosystem: Forms, moderation, recommendations, theme customization, and more 🎬 Quick Setup with MxChat – Learn how to quickly setup and understand how your chatbot works 📦 Optional Premium Add-Ons Extend the free plugin with these optional premium features: MCP Server Add-On – Turn your MxChat install into a Model Context Protocol server so Claude, ChatGPT, and Claude Code list transcripts, push knowledge, and inspect bots natively — JSON-RPC 2.0 + OAuth + bearer auth, no per-message fees Advanced Content Editor Add-On – Smart internal linking, AI image management, readability analysis, Google Search Console integration, advanced SEO optimization, and 30-day AI Content Calendar for automated blog scheduling WooCommerce Add-On – AI-powered shopping assistance with product-aware conversations, native product cards with images and pricing, upselling and recommendations, order inquiry handling, cart management, and real-time inventory awareness Forms Add-On – Capture leads and data with custom in-chat forms MxChat Anywhere Add-On – Deploy your chatbot on any website with one script tag — Shopify, Squarespace, Wix, static HTML, and more AI Chatbot Theme Customizer Add-On – Instantly design chatbot themes with natural language using AI Multi-Bot Add-On – Run unlimited AI chatbots with custom knowledge and personalities Image Analysis Add-On – Enable AI-powered image analysis and OCR inside chats 👉 Visit our website to view all add-ons 🔥 What’s New in Version 3.2.9 NEW: Stop Button for Streaming Responses — visitors can halt a streaming answer mid-reply; the send button becomes a Stop control while the bot is typing, keeping the text already written NEW: “Images per Article” Slider — choose how many images (1–5) the Content Generator places in each article, instead of the AI deciding for you NEW: Download Transcript Toggle — show or hide the chat menu’s “Download Transcript” item from settings (on by default) FIXED: Google Search Snippets — the chat widget’s greeting and quick-question text no longer leak into your pages’ search-result snippets FIXED: In-Chat Document Upload — PDF and Word uploads from the chat toolbar work again, whether or not you’re signed in Plus: right-to-left admin-navigation fix, a rebuilt translation template so translators stop losing work on updates, satisfaction-prompt and message-loss fixes, and PHP 8.2 cleanup Core Features That Set MxChat Apart 🟢 100+ AI Models – Access ChatGPT, Claude, Gemini, Grok, DeepSeek, and 100+ models from OpenRouter with a single plugin 🟢 Lead Management Dashboard – Dedicated Leads tab inside Transcripts shows every captured email and name deduplicated by lead, with filters, bulk delete, CSV export, and one-click jump to each lead’s latest conversation 🟢 Chat Transcripts Dashboard – Review all conversations, analyze chat history, track user engagement, and see exactly which knowledge sources the AI used for each response 🟢 WooCommerce Product Training – Train your AI chatbot on your entire product catalog including descriptions, pricing, SKUs, and categories for intelligent shopping assistance 🟢 Live Agent Handoff – Seamlessly escalate conversations from AI to human support via Slack when customers need personal assistance 🟢 ACF Field Control – Choose exactly which Advanced Custom Fields are included in your knowledge base—perfect for excluding private notes or internal data 🟢 Advanced Action Recognition – Trigger Phrases use a smart vector embedding system to understand user intent and fire lead capture, appointments, redirects, and custom actions automatically — precise, deterministic control over when each action runs 🟢 AI Tools (Function Calling) – Let the chatbot decide on its own when to run an enabled action straight from natural language, with no phrases to set up. Use Trigger Phrases, AI Tools, or both together (function calling needs a tool-capable AI model) 🟢 Document Processing – Let visitors upload and chat with PDFs and Word documents directly on your frontend 🟢 Pinecone Vector Storage – Optional lightning-fast knowledge retrieval for large datasets and enterprise-scale deployments 🟢 Web Search Integration – Brave search provides real-time information beyond your knowledge base 🟢 AI Content Generator – Create full blog posts and landing pages from a prompt with AI images, SEO metadata, real-time preview, and inline AI editing via chat 🟢 Image Generation – OpenAI GPT Image and Google Imagen for visual content creation within chat conversations 🟢 Streaming Responses – Real-time response streaming for OpenAI, Claude, Grok, and DeepSeek models for the fastest possible chat experience 🟢 REST API – Bearer-token endpoints to read transcripts, push knowledge, and bulk-delete sessions — wire MxChat into n8n, Zapier, analytics dashboards, GDPR workflows, or your own agents Choose from 100+ Premium AI Models Access the world’s most advanced AI models based on your specific needs: OpenRouter: 100+ models from multiple providers with a single API key – including OpenAI, Anthropic, Google, Meta, Mistral, and more! OpenAI: GPT-5.5, GPT-5.4, GPT-5.4 Mini, GPT-5.4 Nano, GPT-5.3 Chat, GPT-5.2, GPT-5.1 Chat Latest, GPT-5.1, GPT-5, GPT-5 Mini, GPT-5 Nano Anthropic Claude: Claude Opus 4.8, Claude Opus 4.7, Claude Opus 4.6, Claude Sonnet 4.6, Claude Opus 4.5, Claude Sonnet 4.5, Claude Opus 4.1, Claude Haiku 4.5, Claude 4 Opus, Claude 4 Sonnet X.AI: Grok 4.1 Fast (Reasoning), Grok 4.1 Fast (Non-Reasoning), Grok 4, Grok-3, Grok-3 Fast, Grok-3 Mini, Grok-3 Mini Fast Google Gemini: Gemini 3.5 Flash, Gemini 3.1 Pro, Gemini 3 Flash, Gemini 3.1 Flash-Lite, Gemini 2.5 Pro, Gemini 2.5 Flash, Gemini 2.5 Flash-Lite DeepSeek: DeepSeek V3 Lead Management Dashboard — Turn Chat Traffic Into a Real Lead List Every email and name your chatbot captures now lands in one clean, sortable dashboard — so you can finally see your leads as a list instead of hunting through individual transcripts. What You Get: One Row Per Lead — emails captured across multiple sessions are automatically deduplicated, so each lead appears once with a conversation count and a “last seen” timestamp Top Pages Capturing Leads — instantly see which pages on your site are driving the most lead captures; click any page to filter the list to leads from that page only Powerful Filtering — search by email or name, filter by date range (24h / 7d / 30d / 90d / all-time), or filter by status (leads with a conversation vs. orphan leads who submitted the form but never chatted) Orphan Lead Tracking — visitors who drop their email in the pre-chat form but never send a message are surfaced separately so you never lose a captured contact One-Click View Conversation — jump from any lead straight into their latest full conversation in the transcripts viewer Bulk Delete + CSV Export — select multiple leads to delete or export in one action; CSV export supports email-only or email + name + conversation count + last-seen + top page Clean, Responsive, Native — works beautifully on desktop, tablet, and phone with the same polished dashboard feel as the rest of MxChat Zero Setup, Zero Migration — uses your existing chat data, no new database tables, no configuration — turn on lead capture and the dashboard just works Perfect for sales teams managing inbound leads, agencies reporting to clients, and anyone who wants to see the actual ROI of their chatbot at a glance without digging through individual conversations. AI Content Generator — Create Blog Posts & Landing Pages with AI MxChat includes a built-in AI Content Generator that lets you create full blog posts and landing pages directly from your WordPress dashboard — no external tools or copy-pasting required. How It Works: Describe Your Content — Enter a topic, title, or detailed prompt and choose between a blog post or landing page layout AI Generates Everything — The AI produces fully styled HTML with responsive CSS, ready-to-publish content, and optional AI-generated images using OpenAI GPT Image, Gemini, or Grok Real-Time Preview — See your content exactly as it will appear on your site with a live scaled preview, including desktop and mobile viewport switching Edit with AI Chat — Use the built-in AI chat panel to request changes like “make the heading bigger” or “change the background to blue” — the AI updates your content in real time Publish Instantly — Content is saved as a native WordPress post or page with clean HTML, SEO metadata, and responsive design that works with any theme Key Content Generator Features: Choose from multiple AI models for content generation (GPT-5, Claude, Gemini, Grok, and more) AI-generated images placed directly into your content with automatic media library uploads SEO title and meta description generation for search engine optimization Built-in SEO analysis with real-time scoring and one-click AI auto-optimization Fullwidth and standard layout options with automatic theme compatibility Content history to revisit and manage previously generated posts Works with popular page builders and themes including Elementor, Bricks, Divi, Astra, Kadence, and more Optional Advanced Content Editor Add-On for Google Search Console analytics, smart internal linking, readability analysis, and advanced SEO optimization MxChat Anywhere — Deploy Your Chatbot on Any Website Your WordPress site powers the AI, but your chatbot doesn’t have to live there. The MxChat Anywhere Add-On lets you deploy your fully configured chatbot on any website with a single script tag — Shopify, Squarespace, Wix, static HTML, SaaS apps, documentation sites, or anything with an HTML page. Key Features: One script tag to add your chatbot to any site — no coding or framework required Full style isolation via Shadow DOM so host page CSS never breaks your chatbot All your MxChat settings carry over automatically — colors, themes, quick questions, email collection, streaming, and more Multi-bot support lets you deploy different chatbot configurations on different sites Secure domain whitelisting and API key authentication prevent unauthorized usage Lightweight vanilla JS widget with zero dependencies — no jQuery needed on the target site Ideal for SaaS products with a WordPress blog but a separate web app, e-commerce brands on Shopify, documentation sites, or any business that needs their chatbot beyond WordPress. Powerful Add-On Ecosystem Pro Add-Ons: 🟢 MCP Server – Expose your MxChat install as a Model Context Protocol server so Claude, ChatGPT, and Claude Code can list transcripts, push knowledge, and inspect bots through a JSON-RPC 2.0 endpoint with OAuth + bearer auth — no per-message fees, no middleman API. Includes a WooCommerce extension for product, order, and customer lookups. 🟢 Advanced Content Editor – Google Search Console integration with per-page impressions, clicks, and search queries. Smart internal linking, AI readability optimization, image ALT text generation, and advanced SEO checks 🟢 Multi-Bot Manager – Create and manage multiple specialized chatbots with dedicated knowledge databases for different purposes (support, sales, technical, etc.) 🟢 Video Generation – Generate stunning AI videos using Google’s Veo 2 and Veo 3 models with audio support and multiple aspect ratios 🟢 Admin Assistant – ChatGPT-like interface in WordPress admin with thread management and image generation 🟢 Chat Themes – Visual design editor with AI-powered chatbot theme generation from natural language 🟢 MxChat Forms – Create chatbot-triggered forms for lead capture and support tickets 🟢 Chat Moderation – Advanced security with email/IP banning and content filtering 🟢 MxChat Anywhere – Deploy your chatbot on any website with one script tag — Shopify, Squarespace, Wix, static HTML, and custom web apps with Shadow DOM style isolation 🟢 Perplexity Integration – Real-time web search with authoritative, well-sourced responses 🟢 MxChat Trigger – Turn any element into a conversation starter — chat trigger buttons and links that open MxChat and send predefined messages, perfect for CTAs and guided experiences 📱 Mobile-Friendly & Fully Customizable MxChat’s chatbot widget adapts seamlessly to all devices — desktop, tablet, or mobile. Customize colors, greetings, and placement to match your brand and provide a smooth experience across your entire website. 🔐 Reliable, Fast, Secure MxChat is optimized for performance and security. Your AI chatbot runs smoothly, loads fast, and protects your customer data with enterprise-grade security measures. 🌟 What Makes MxChat the Best AI Chatbot for WordPress? Used by hundreds of WordPress websites worldwide 5-star average rating from satisfied customers Native WordPress integration – no external dependencies Setup in under 2 minutes with simple API key configuration 🆓 Start with MxChat’s Powerful Free Plan MxChat offers a fully functional free plan that includes everything you need to get started with AI chatbot and customer support. With no credit card required, you can: Access all AI models from 6 major providers AI Content Generator for blog posts and landing pages with SEO scoring and AI auto-optimization Train chatbot on unlimited website content Loops email capture for lead generation Web search and image generation capabilities Real-time admin debug panel Chat transcript review and export RAG support & contextual awareness Whether you’re running a small business or launching a new online store, MxChat’s free plan gives you the tools to offer intelligent customer support and grow your business — without paying a cent. Developer Hooks & Filters MxChat provides WordPress filter hooks so developers can extend and customize chatbot behavior without modifying core plugin files. View full documentation with code examples. mxchat_before_process_post Runs during knowledge base indexing and lets you modify a post’s data before MxChat processes it. Use this to include custom field data (e.g. product specifications or ACF fields), strip internal content you don’t want the chatbot to learn, or transform posts based on bot ID. Receives the WP_Post object and the bot ID. mxchat_system_instructions Dynamically modify the system prompt before every AI response. Use this to inject live data such as business hours, inventory status, or user-specific context into the prompt at runtime. Receives the instructions text, bot ID, and session ID. MxChat also supports WordPress shortcodes directly in the system prompt field — any registered shortcodes are automatically expanded before being sent to the AI. ✅ Get Started with MxChat AI Chatbot Today …