Login as User or Customer vs Login as User

Login as User or Customer is a powerful user switching plugin that lets admins and support staff instantly switch into any user account — without knowing their password. It’s the fastest way to see exactly what your customer sees, troubleshoot issues, and provide hands-on support directly from your WordPress dashboard. WooCommerce store owners: This plugin is purpose-built for you. Switch to a customer from the Orders screen, manage their cart, and create orders on their behalf — ideal for phone orders and assisted sales. WooCommerce features require the Pro version. Who is this for? WooCommerce stores — assist customers with orders, cart issues, and account problems without asking for their password Membership sites — verify what members see after logging in Agencies & developers — test roles and permissions across any user account instantly Support teams — reproduce customer-reported bugs in one click Free Features One-click user switching — switch to any non-admin account from the Users screen Switch from user profile — Login As button on the Edit User screen Go Back in one click — a persistent bar on the front end returns you to your original account instantly No password needed — access any account without exposing credentials Role-based access control — choose which roles are allowed to use the switch feature 2FA compatible — works alongside most two-factor authentication plugins Multisite compatible — works on WordPress network installations Nonce-protected — every switch action is verified with a WordPress nonce Secure session storage — switch state stored server-side using WordPress transients, not exposed cookies Pro Features ⭐ WooCommerce Orders page — Login As button next to every order ⭐ WooCommerce Order detail — switch to the customer from the single order screen ⭐ Cart management — add, remove, and edit products in the customer’s cart ⭐ Create orders on behalf of customers — perfect for phone and assisted sales ⭐ Advanced role management — granular control over who can switch to whom ⭐ Custom redirect URL — choose where you land after switching ⭐ Activity log — track every switch action for auditing purposes ⭐ Shortcode support — place Login As buttons anywhere on your site Upgrade to Pro → How It Works Go to Users in your WordPress admin Click Login as this user next to any non-admin account You are instantly switched into that account — no password required Browse the site as that user Click Go back in the bar at the bottom of the screen to return to your admin account Security Security is the foundation of this plugin. Every action is protected by multiple layers: Nonce verification on every switch and return action Capability checks — only users with edit_users, manage_options, or manage_woocommerce can switch Admin account protection — switching into administrator accounts is blocked Server-side session storage — switch state stored in WordPress transients with a 1-hour TTL that refreshes on every page load HttpOnly + SameSite=Lax cookies — session tokens protected against XSS and CSRF No data sharing — no data is sent to any external service Security vulnerabilities are managed through the Patchstack Vulnerability Disclosure Program. All reported issues are reviewed, patched, and disclosed responsibly. Privacy This plugin does not send data to any third party, does not include any third-party resources, and never will. The plugin uses a single browser cookie (loginas_session_token) to identify the current switch session. The cookie stores only a random 64-character token — no user data. The actual session data (user IDs) is stored server-side in WordPress transients. Compatibility WordPress 5.0+ WordPress Multisite WooCommerce (Pro) PHP 7.4, 8.0, 8.1, 8.2, 8.3 Compatible with most 2FA and security plugins Security This plugin is enrolled in the Patchstack Vulnerability Disclosure Program. To report a security vulnerability, please use the Patchstack mVDP link above. Do not report security issues through the WordPress support forum.

The Login as a User WordPress plugin lets you see the site exactly as another user sees it. A customer says “my order is missing”. A member cannot open a course. A subscriber sees the wrong menu. Instead of asking for their password, you click Login as… next to their name. You are now that user. When you are done, click Go back to admin. That is the whole plugin. Full setup, settings, and integrations are in the official documentation. 👉 Try the live demo. Credentials are shown on the login screen. How it works Go to Users → All Users. Click Login as: username next to the person you want to help. You land on the frontend as that user. Use Go back to admin in the message bar (or the WordPress admin bar) to return to your own account. No password is requested, stored, or exposed. You can also start from the user’s profile page. See Accessing the Settings. Free features Login from the Users list: a “Login as…” button next to every user. How to use it » Login from the user profile: same button at the top of the Edit User screen. One-click switch back: frontend message bar plus an optional link in the WordPress admin bar. Frontend message settings » Redirect after login / logout: send yourself to /my-account, an order page, or back to Users when the session ends. Configuration » WooCommerce cart preservation: keep the customer’s cart intact while you troubleshoot checkout. Cart preservation » Custom login button label: show nickname, first name, last name, full name, or icon only, and optionally limit the number of characters. Login button » Message bar position: top, bottom, or hidden. Optional attention animation on the “Go back to admin” button. WordPress Multisite: log in as users across the network without Super Admin privileges. User Insights compatible: add a custom field named loginasuser to show the button in User Insights. Developer hooks: filter login/logout redirects and WooCommerce cart behaviour. Developer hooks » PRO features Upgrade to Login as User PRO for store, membership, and team-permission tools. WooCommerce: “Login as User” on the Orders list and inside the order details metabox. Help with refunds, checkout, and missing orders from the customer’s view. WooCommerce Subscriptions: same button on the subscriptions list and subscription details screen. MemberPress: log in as a member from Members, Subscriptions, and Transactions to verify access and protected content. SureCart: “Login as User” on Customers and Orders lists. Role management permissions: let Shop Managers log in as Customers only. Block them from impersonating Administrators or Editors. Shortcode: place a button anywhere: [login_as_user user_id="357" redirect_to="/my-account" button_name="Login as $USER"]. List appearance: show or hide the column, set its position, and choose Small / Medium / Large on Users, WooCommerce, and SureCart tables. Custom CSS: style the frontend bar and admin buttons without editing plugin files. Documentation Introduction Installation Accessing the settings Configuration Login button appearance Frontend message Custom CSS Shortcode Developer hooks Integrations (WooCommerce, MemberPress, SureCart) FAQ Get support