Live Chat Plugin for WooCommerce – LiveChat vs ProProfs Chat- Live Chat & Chatbot Plugin

WooCommerce Live Chat With the live chat plugin for WooCommerce by Text, you allow customers to talk to you directly from your WooCommerce website. Address any questions instantly, and send prompt replies about shipping or return policies to give customers the confidence needed to complete a purchase. The live chat plugin for WooCommerce by LiveChat combines a variety of features into one seamless interface: – Set up automated messages to proactively contact customers when they get stuck on the checkout page. – Increase customer engagement with one of the key features brought to you by LiveChat – chat invitations. – Browse the archive, visitor analytics, and live chat surveys to discover sales insights. Enrich the visual side of your store with our modern chat window, neatly looking eye-catchers, and chat buttons. Choose a theme, pick a color, display your logo, and add a lot more tweaks to your chat widget. Provide customers with a better shopping experience and increase sales using the live chat plugin for WooCommerce by LiveChat. LiveChat comes with a built-in ticketing system to provide customer support after office hours. Manage all your offline communication without using any additional software. LiveChat integrates with popular third-party apps, including Mailchimp, Zendesk, HubSpot, and more. Live chat benefits Solve customers’ problems on the spot on the spot. Live chat is by far the quickest and simplest customer support channel. Increase sales and conversions. Simplify the buying process by answering your customers’ questions in real time. Provide convenient customer support by giving your visitors a direct and free option to ask for help. Use live chat to understand the needs of your customers better and increase average order value and sales. Manage products more effectively, maintain good relationships with customers, and stay ahead of your competitors by offering live chat on your WooCommerce store. Place Live Chat Widget on your WooCommerce store Engage website visitors in real time. Offer assistance, capture new sales opportunities, and close more deals thanks to our WooCommerce plugin. See your customer’s cart contents to increase conversions with returning buyers. Usage Install our live chat plugin to add a live chat option to your WooCommerce store. This will automatically embed the live chat code on all your WooCommerce store pages. Once you’ve installed LiveChat, download our desktop app for Windows or Mac OS. Use our web-based app if you prefer, with no additional software required to make it work. Chat on the go. Don’t make your customers wait and talk to them wherever you are, thanks to our iOS and Android apps. Live Chat installation With this WooCommerce plugin, there are many other features that can help you close more sales and satisfy more customers; you can see all of them here. Notes Requirements The WooCommerce live chat plugin by LiveChat is free, but you need to be a LiveChat customer to use it. LiveChat comes with a free trial, allowing you to test the service for 14 days. Take a look at LiveChat plans and features on our website. Provide on-site support and sell more with the WooCommerce live chat plugin by LiveChat. Sign up for LiveChat Localization LiveChat – WP live chat plugin for WordPress is a fully translation-ready plugin. You can translate the plugin into any language at translate.wordpress.org. Partner with LiveChat You want to open a LiveChat account for a client? Expand your business offer by adding LiveChat in projects you run for your customers. Check our Partner Program Testimonials We frequently have leads chat with us asking some qualifying questions, and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option (read more). Jamie Lowary, a sales lead at PATLive At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96% (read more). Michal Haze, Head of Customer Experience at Kinguin Documentation and Support For documentation and tutorials go to our help desk article. If you have any more questions, start a live chat session with our support on the WooCommerce integration page. For more information about live chat features, FAQs and documentation, check out our website. If interested, you can join our community group here. About us Text Inc offers solutions to manage business communications, generate leads, and sell online. It allows companies to stay in touch with their customers anytime and anywhere – just the way they want. The product suite consists of LiveChat, ChatBot, HelpDesk, and KnowledgeBase. The products serve more than 41,000 businesses from 150 countries. The company’s customer portfolio starts with small, private companies and goes up to Fortune 500 enterprises, including PayPal, IKEA, Allstate, CapitalOne. The Text ecosystem The ecosystem of Text products includes: – LiveChat – a communication tool that allows you to chat live with your customers – HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients – ChatBot – a bot framework for AI chat bots – official ChatBot plugin page – Knowledge Base – a public Help Center widget – Open Widget – free widgets for website – official OpenWidget plugin page – Text Messaging Platform – chat platform for innovative teams Press & Brand Assets If you are interested in writing about Text products, take a look at the Text Press Office. Download our logo, screenshots, and other relevant assets.

ProProfs Chat is a SaaS-based live chat software that helps businesses of all sizes communicate with their website visitors and customers in real-time. Based on the time someone has spent on your site, you can invite them to chat, share custom chat greetings, offer proactive support, and engage your audience. ProProfs Live Chat Software helps organizations boost sales by capturing quality leads. Such high-quality leads can be directly stored in your favorite CRM tool and shared with the sales or marketing teams. You can even build powerful chatbots to automate your customer service and offer delightful support to customers 24×7. The tool even comes with high data security. You can restrict access with roles and permissions and enable single-sign-on. To make it simpler for WordPress website users, we have launched our live chat support plugin too. Privacy Policy Terms of Use How to Add ProProfs Live Chat Plugin to Your WordPress Website Why Use WordPress Live Chat Plugin Add a complete support package to your WordPress website by integrating a live chat software. It will help your business: Learn Customer Pain-Points Your operators will get an edge with the use of live chat tool while providing support to customers. They’ll better understand what the customers want while they browse through your services. What’s more, operators can reach out in real-time when they see a visitor for long enough, on a page. Provide Instant Support A live chat plugin will also help your operators reach visitors and provide instant answers to their questions. In case a visitor has doubts related to your services, they don’t have to wait in long call queues to get clarification. All they have to do is initiate a chat and get answers instantly. Boost Brand Name By being proactive in terms of customer support with the help of a live chat plugin, you build a stronger stand for your brand name. The visitors and customers will always remember how quick you were to address their problems and would recommend it to all. Besides this, the WordPress live chat integration will also help you increase sales hassle-free. Understanding how the use of such a vital plugin can help your business, ProProfs Chat has built one, which is easy to install. Features of Live Chat Plugin for WordPress Website The WordPress live chat plugin has various features on offer. Let’s get familiar with them below. Chat Theme Customize the chat window that your website visitors will see. You can customize the live chat window to match the look and feel of your website by changing the chat icon, its color, font, chatbox dimensions, logo, and several other options. Chat Routing For quick support, you can route chats to operators. This helps you equally distribute the workload among all your operators. You can either route them manually or automatically by setting simple rules to reduce chat response time. Chat Greetings Send your visitors personalized messages as they browse through your website. This will help operators keep your visitors engaged and improve brand loyalty. Canned Responses Your operators can save their messages that are used for frequently asked questions to reduce response time with this feature. What’s more, they can easily manage multiple visitors at the same time. Co-browsing Improve sales and support by anticipating what your visitors are looking at, with the use of the co-browsing feature. It will also help you provide step-by-step support in case they are stuck with a certain process like product sign-up or purchase. Chat Reports & Analytics Access insightful reports to understand how your support team is performing and whether the visitors are happy with your services. This will allow you to bring in more strategies that boost customer delight as you improve services with their feedback. Visitor Monitoring Get access to information like visitor name, email address, and which pages they are browsing, with the use of this feature. You can also track how long did a user stay on a specific page and initiate a chat in strategic moments. Pre-Chat Form While visitor monitoring helps you understand the behavior, this feature allows you to capture leads for your business. Before a chat gets initiated, your operators can gather visitor details through this form and save them as leads. It also helps in narrowing down potential leads effectively. Post-Chat Form The online live chat widget for WP also supports the use of post-chat form. This will help you gather valuable visitor feedback and how they would like your services to be improved further. Announcements Let your website visitors learn what’s up and coming so they stay engaged with your brand. You can announce discounts, new feature launch, upcoming sales and much more with this feature. Integrations ProProfs Live Chat plugin for WordPress website also allows you to integrate it with different platforms that help your operators provide a delightful experience. With CRM integrations like MS Dynamics, SugarCRM, and Salesforce, you can store leads, chat transcripts and more, so to help your operators understand which method to use while approaching the same lead for sales. Develop Powerful Chatbots to Grow Leads & Support Customers 24×7 Explore multiple pre-designed chatbot templates for lead generation, sales, appointment booking, customer service, and more. Customize the templates based on your unique needs and speed up bot development. Automate your lead generation process by engaging with website visitors in real-time. Enable bots to ask multiple choice or open response questions and generate high-quality leads. Offer delightful assistance to prospects and customers 24×7, even when your team is away. Connect your chatbots with ProProfs Help Desk to automatically create and assign tickets to service agents. Chatbots can also be used to encourage self-service among your audience. Connect with your knowledge base so bots can share relevant self-help articles with customers based on their queries or complaints. Customize the look and style of your chatbot window in just a few clicks. Use branching logic to create more human-like interactions and keep visitors engaged throughout the conversation. Benefits of Live Chat Plugin to WordPress Website There are various benefits that your business can achieve by adding WordPress live chat plugin, the most prominent ones of them being: Instant Support, Faster Connection Customers want instant help and live chat plugin is here to help you do that right. You can provide instant support to visitors and let them know the details for your products hassle-free. Convenient Platform for Support With a live chat window on your WordPress website, visitors get a convenient option to get in touch with your business faster. No more call queues. Boost Conversions & Sales With the use of live chat plugin, increase lead generation and convert them into sales. This happens by helping your visitors ask questions in real-time, which they can find answers to, instantly. Doing so will also help you simplify their buying process. Attain Competitive Edge Live chat support is the perfect way to go one step ahead of your competitors. You can easily manage your products efficiently and build strong ties with customers. How to Use Live Chat Plugin on WordPress Website As you must have watched in the video above, it is easy to add live chat plugin to your WordPress website and that too in less than three minutes. What’s more, the tool supports all the platforms, you name it and we have it. Use it as Live Chat for web browser, Live Chat for Windows, and Live Chat for mobile applications – iOS as well as Android. Requirements While ProProfs Chat plugin for WordPress is free, you need to subscribe to ProProfs Chat to be able to use it. For viewing the packages and their costs, navigate to ProProfs Pricing. Click on the button below and enjoy WordPress live chat plugin for free. Sign up for Live Chat Free Trial