Live Chat Plugin for WooCommerce – LiveChat vs Live Chat & AI Chatbot – onWebChat

WooCommerce Live Chat With the live chat plugin for WooCommerce by Text, you allow customers to talk to you directly from your WooCommerce website. Address any questions instantly, and send prompt replies about shipping or return policies to give customers the confidence needed to complete a purchase. The live chat plugin for WooCommerce by LiveChat combines a variety of features into one seamless interface: – Set up automated messages to proactively contact customers when they get stuck on the checkout page. – Increase customer engagement with one of the key features brought to you by LiveChat – chat invitations. – Browse the archive, visitor analytics, and live chat surveys to discover sales insights. Enrich the visual side of your store with our modern chat window, neatly looking eye-catchers, and chat buttons. Choose a theme, pick a color, display your logo, and add a lot more tweaks to your chat widget. Provide customers with a better shopping experience and increase sales using the live chat plugin for WooCommerce by LiveChat. LiveChat comes with a built-in ticketing system to provide customer support after office hours. Manage all your offline communication without using any additional software. LiveChat integrates with popular third-party apps, including Mailchimp, Zendesk, HubSpot, and more. Live chat benefits Solve customers’ problems on the spot on the spot. Live chat is by far the quickest and simplest customer support channel. Increase sales and conversions. Simplify the buying process by answering your customers’ questions in real time. Provide convenient customer support by giving your visitors a direct and free option to ask for help. Use live chat to understand the needs of your customers better and increase average order value and sales. Manage products more effectively, maintain good relationships with customers, and stay ahead of your competitors by offering live chat on your WooCommerce store. Place Live Chat Widget on your WooCommerce store Engage website visitors in real time. Offer assistance, capture new sales opportunities, and close more deals thanks to our WooCommerce plugin. See your customer’s cart contents to increase conversions with returning buyers. Usage Install our live chat plugin to add a live chat option to your WooCommerce store. This will automatically embed the live chat code on all your WooCommerce store pages. Once you’ve installed LiveChat, download our desktop app for Windows or Mac OS. Use our web-based app if you prefer, with no additional software required to make it work. Chat on the go. Don’t make your customers wait and talk to them wherever you are, thanks to our iOS and Android apps. Live Chat installation With this WooCommerce plugin, there are many other features that can help you close more sales and satisfy more customers; you can see all of them here. Notes Requirements The WooCommerce live chat plugin by LiveChat is free, but you need to be a LiveChat customer to use it. LiveChat comes with a free trial, allowing you to test the service for 14 days. Take a look at LiveChat plans and features on our website. Provide on-site support and sell more with the WooCommerce live chat plugin by LiveChat. Sign up for LiveChat Localization LiveChat – WP live chat plugin for WordPress is a fully translation-ready plugin. You can translate the plugin into any language at translate.wordpress.org. Partner with LiveChat You want to open a LiveChat account for a client? Expand your business offer by adding LiveChat in projects you run for your customers. Check our Partner Program Testimonials We frequently have leads chat with us asking some qualifying questions, and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option (read more). Jamie Lowary, a sales lead at PATLive At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96% (read more). Michal Haze, Head of Customer Experience at Kinguin Documentation and Support For documentation and tutorials go to our help desk article. If you have any more questions, start a live chat session with our support on the WooCommerce integration page. For more information about live chat features, FAQs and documentation, check out our website. If interested, you can join our community group here. About us Text Inc offers solutions to manage business communications, generate leads, and sell online. It allows companies to stay in touch with their customers anytime and anywhere – just the way they want. The product suite consists of LiveChat, ChatBot, HelpDesk, and KnowledgeBase. The products serve more than 41,000 businesses from 150 countries. The company’s customer portfolio starts with small, private companies and goes up to Fortune 500 enterprises, including PayPal, IKEA, Allstate, CapitalOne. The Text ecosystem The ecosystem of Text products includes: – LiveChat – a communication tool that allows you to chat live with your customers – HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients – ChatBot – a bot framework for AI chat bots – official ChatBot plugin page – Knowledge Base – a public Help Center widget – Open Widget – free widgets for website – official OpenWidget plugin page – Text Messaging Platform – chat platform for innovative teams Press & Brand Assets If you are interested in writing about Text products, take a look at the Text Press Office. Download our logo, screenshots, and other relevant assets.

The Live Chat + AI Chatbot That Actually Knows Your Store Most chatbots give generic answers. onWebChat plugs straight into your WooCommerce store, learns your entire product catalog automatically, and answers real order status questions with live data. The result: a chat widget that works like a trained sales and support agent, 24 hours a day, even while you sleep. And if you don’t run a store? onWebChat is a full-featured live chat for any WordPress site: services, agencies, blogs, SaaS. Real-time visitor monitoring, chat triggers, mobile apps, the works. 🎁 Start Free: Sign up today and get a 1-month free trial of the Pro AI Plan plus 50 free AI bot credits. No credit card required. See all plans → 🛒 Your Products, Synced Automatically Enable product sync once, and your AI chatbot learns your whole catalog: names, descriptions, prices, stock status, brands, sizes, colors and other attributes. Zero maintenance: products sync the moment you add, edit or delete them Real-time stock sync: the AI never recommends something that’s out of stock Built for big stores: pick which categories to sync, up to 15,000 products Accurate answers with links: “Do you have this in blue?” gets a real answer and a direct link to the product page No manual training. No copy-paste. No CSV uploads. 📦 “Where Is My Order?” Answered Instantly (New) This is the feature your support inbox has been waiting for. When a shopper asks about their order, the AI chatbot replies in seconds with live WooCommerce data: current status, shipping method, and the order timeline with tracking updates. Even better: signed-in customers don’t need to type an order number at all. The plugin securely confirms who they are, and the chatbot simply lists their recent orders and answers. Fewer repetitive “where is my package?” tickets for your team Instant, accurate answers for customers, at 3 PM or 3 AM Identity is verified securely before any order detail is shared 💬 Live Chat That Turns Visitors into Customers The AI handles the routine questions. You close the sales. Real-time visitor monitoring: see who is on your site, which page they are reading, and where they are from Chat triggers: automatically invite hesitating visitors to chat, at exactly the right moment Typing preview: see what visitors are typing before they hit send, and prepare your answer Mobile apps: answer chats from anywhere with the iOS and Android apps Key Features AI Order Status Lookup: live WooCommerce order status, shipping method and history in chat. Signed-in shoppers need no order number. Automatic Product Sync: the AI learns your catalog (name, price, stock, brand, attributes) and stays current on every add, edit or delete. Category Sync for Large Catalogs: choose which categories to sync, up to 15,000 products. Real-Time Stock Sync: stock changes reach the AI immediately. AI Chatbot, 24/7: instant automated answers in any language, even with typos. Customizable Chat Widget: match your brand’s colors, text, and style. Live Visitor Monitoring: real-time activity tracking with geolocation. Chat Triggers: proactively start conversations based on visitor behavior. Department Routing: send chats to the right team or agent automatically. AI Text Correction: fix grammar and improve replies on the fly. Typing Preview: see visitor messages as they are typed. Chat Ratings: collect instant customer feedback after every chat. Agent Transfers: hand off live conversations between agents seamlessly. Offline Email Form: capture messages and leads when your team is away. Mobile Apps: iOS and Android apps for support on the go. Analytics & Reporting: track chat volume, response times, and satisfaction. File Sharing: exchange files with visitors right in the chat. GDPR Compliant: SSL-secured and privacy-ready. What Your Customers Get Instant answers about products, stock and orders: no waiting, no frustration Live order tracking right inside the chat, day or night AI that understands their language, typos included A human agent one click away when they need one Live in Under 60 Seconds Install the onWebChat plugin Create your free account Connect your account in the plugin settings Your chat widget is live, no coding required Run WooCommerce? Flip on product sync in the settings and your AI chatbot knows your store within minutes. Note: If you have trouble connecting via email/password (e.g. due to a firewall), you can use your Chat ID from the onWebChat Dashboard instead. Questions? Chat with our team on onwebchat.com, we use onWebChat ourselves, of course.