LiveChat for Easy Digital Downloads vs Live Chat Plugin for WooCommerce – LiveChat

LiveChat is a live chat application that allows you to chat with customers on your website, immediately answer their questions resolve any concerns. The way it works is simple: you add live chat to your website, wait for your visitors to ask a question or, alternatively, approach them with chat invitations. For you, it means more satisfied customers, more resolved problems, and more sold products. If you sell digital products online such as ebooks, software, WordPress plugins or themes, then using live chat is a no-brainer. Customers love to chat with live agents because it’s a fast and natural way to have their questions answered. With live chat for Easy Digital Downloads by LiveChat, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchasing process. LiveChat is also customizable to match your website design, allowing you to upload your logo, set up messages for when you’re online and offline. You can also keep track of how many chats end up with a sale, how satisfied your customers are with your service, your average response time and more. In addition to live chat support, it lets you respond to offline messages as they are saved within the LiveChat dashboard as tickets. Capture contact info with pre- and post- chat surveys to provide personalized customer experience. Additionally, our live chat plugin integrates with popular third-party apps for merchants, including MailChimp, Zendesk, HubSpot CRM, Facebook Messenger, and more. Live chat benefits Convenience for customers – with live chat for Easy Digital Downloads, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient. Improve average order value – using live chat and Easy Digital Downloads together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process. Increase sales – using live chat to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value. Faster problem resolution – from overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat is by far the quickest and simplest. Stay competitive – just by offering live chat support – Easy Digital Downloads users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers. Add live chat to your Easy Digital Downloads store Add a live chat plugin to your EDD website to manage communication and integractions with customers. With live chat, you can have a direct contact with a customer that allows you to generate and capture more leads thanks to improved conversations. Usage The easiest way to add live chat to Easy Digital Downloads is to install our WordPress live chat plugin. This will automatically embed the live chat code on all your webstore pages, without any copy paste needed. Once installed, you’ll need to download our desktop app for Windows or Mac OS. No additional software is necessary if you are planning to use the web-based app – works on all up-to-date browsers. With our apps for iOS and Android you can respond to customers and keep conversations going from anywhere. Requirements You need a LiveChat account to work with live chat plugin — you can create one during the process of plugin installation. For an overview of live chat plans and features navigate to our website. There’s a 14-day trial available so you can test out all of the features for free – no credit card required. Sign up for LiveChat here! Live Chat Features Visitor tracking – gather customer data – our live chat widget keeps track of the location of your customers and shows what page they are on, where are they from and more. Live chat triggers – these allow you to initiate conversations when certain criteria are met; automatically live chat with your visitors once they land on your website. Feedback: add surveys to the live chat window; gather customer information and insights at the beginning and end of each chat. Reports and Analytics – spot areas which can be optimized and more efficient with built-in live chat and tickets metrics. Reports are also available through API. Gathered data are exportable in CSV format. Ticket form – when you go offline, our live chat plugin for WordPress enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions. Live chat transcripts – browse through comments reflecting customers needs and expectations; live chat transcripts are saved without expiration date so you can access them anytime. Multi-channel communications – reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email. Customizable live chat widget – each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your with your logo and include social media channels. Canned responses – send pre-made answers to popular questions that can be recalled with just a few keystrokes. Mobile live chat applications – mobile apps for iOS and Android will help you chat with customers wherever you are. With our live chat plugin, there are many other features that can help you drive more sales and improve customer satisfaction; you can see all of them here. Multilingual live chat plugin Adjusting language of your chat window to the language your page is a very important step of the customization. Because of that, LiveChat has been translated into 45 languages; below is the list of supported languages: Arabic / العَرَبِيَّة chat plugin Armenian / Հայերեն chat plugin Azeri / Azərbaycan chat plugin Bulgarian / български chat plugin Catalan / Català chat plugin Simplified Chinese / 简体中文 chat plugin Traditional Chinese / 繁體中文 chat plugin Croatian / Hrvatski chat plugin Czech / Česky chat plugin Danish / Dansk chat plugin Dutch / Nederlands chat plugin English chat plugin Estonian / Eesti chat plugin Finnish / Suomi chat plugin French / Français chat plugin Georgian / ქართული chat plugin German / Deutsch chat plugin Greek / Ελληνικά chat plugin Hebrew / עברית chat plugin Hungarian / Magyar chat plugin Icelandic / Íslenska chat plugin Indonesian / Bahasa Indonesia chat plugin Italian / Italiano chat plugin Japanese / 日本語 chat plugin Kazakh / қазақ тілі chat plugin Korean / 한국어 chat plugin Latvian / Latviešu chat plugin Lithuanian / Lietuvių chat plugin Malaysian / Bahasa Malaysia chat plugin Norwegian (bokmål) / Norsk (bokmål) chat plugin Norwegian (nynorsk) / Norsk (nynorsk) chat plugin Polish / Polski chat plugin Portuguese / Português chat plugin Brazilian Portuguese / Português brasileiro chat plugin Romanian / Română chat plugin Russian / Русский chat plugin Serbian / Srpski chat plugin Slovak / Slovenčina chat plugin Slovene / Slovenščina chat plugin Spanish / Español chat plugin Swedish / Svenska chat plugin Thai / ไทย chat plugin Turkish / Türkçe chat plugin Ukrainian / Українська chat plugin Vietnamese / Tiếng Việt chat plugin Press & Brand Assets If you are interested in writing about LiveChat, then we have have prepared a LiveChat Press page where you can download our logo, screenshots, and other relevant assets. Notes LiveChat is the best live chat plugin for Easy Digital Downloads plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers. Testimonials We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option. Jamie Lowary, a sales lead at PATLive At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96%. Michal Haze, the Head of Customer Experience at Kinguin Documentation and Support For documentation and tutorials go to our help desk article. If you have any more questions, start a live chat session with our support on the Easy Digital Downloads integration page. For more information about live chat features, FAQs and documentation, check out our website. If interested, you can join our community group here. About us LiveChat is a provider of cloud-based customers service platform with live support, ticketing system and web analytics capabilities. The main aim of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 25,000 businesses including top names like Ikea and PayPal. The LiveChat ecosystem LiveChat’s ecosystem of products includes: – LiveChat – a communication tool that allows you to chat live with your customers. – HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients. – ChatBot – a bot framework for AI chat bots. – Open Messaging Platform – create and monetize apps or build extensions for your own team. – Knowledge Base – software that helps your LiveChat agents and website visitors at the same time. It consists of the Internal Widget and the public Help Center.

WooCommerce Live Chat With the live chat plugin for WooCommerce by Text, you allow customers to talk to you directly from your WooCommerce website. Address any questions instantly, and send prompt replies about shipping or return policies to give customers the confidence needed to complete a purchase. The live chat plugin for WooCommerce by LiveChat combines a variety of features into one seamless interface: – Set up automated messages to proactively contact customers when they get stuck on the checkout page. – Increase customer engagement with one of the key features brought to you by LiveChat – chat invitations. – Browse the archive, visitor analytics, and live chat surveys to discover sales insights. Enrich the visual side of your store with our modern chat window, neatly looking eye-catchers, and chat buttons. Choose a theme, pick a color, display your logo, and add a lot more tweaks to your chat widget. Provide customers with a better shopping experience and increase sales using the live chat plugin for WooCommerce by LiveChat. LiveChat comes with a built-in ticketing system to provide customer support after office hours. Manage all your offline communication without using any additional software. LiveChat integrates with popular third-party apps, including Mailchimp, Zendesk, HubSpot, and more. Live chat benefits Solve customers’ problems on the spot on the spot. Live chat is by far the quickest and simplest customer support channel. Increase sales and conversions. Simplify the buying process by answering your customers’ questions in real time. Provide convenient customer support by giving your visitors a direct and free option to ask for help. Use live chat to understand the needs of your customers better and increase average order value and sales. Manage products more effectively, maintain good relationships with customers, and stay ahead of your competitors by offering live chat on your WooCommerce store. Place Live Chat Widget on your WooCommerce store Engage website visitors in real time. Offer assistance, capture new sales opportunities, and close more deals thanks to our WooCommerce plugin. See your customer’s cart contents to increase conversions with returning buyers. Usage Install our live chat plugin to add a live chat option to your WooCommerce store. This will automatically embed the live chat code on all your WooCommerce store pages. Once you’ve installed LiveChat, download our desktop app for Windows or Mac OS. Use our web-based app if you prefer, with no additional software required to make it work. Chat on the go. Don’t make your customers wait and talk to them wherever you are, thanks to our iOS and Android apps. Live Chat installation With this WooCommerce plugin, there are many other features that can help you close more sales and satisfy more customers; you can see all of them here. Notes Requirements The WooCommerce live chat plugin by LiveChat is free, but you need to be a LiveChat customer to use it. LiveChat comes with a free trial, allowing you to test the service for 14 days. Take a look at LiveChat plans and features on our website. Provide on-site support and sell more with the WooCommerce live chat plugin by LiveChat. Sign up for LiveChat Localization LiveChat – WP live chat plugin for WordPress is a fully translation-ready plugin. You can translate the plugin into any language at translate.wordpress.org. Partner with LiveChat You want to open a LiveChat account for a client? Expand your business offer by adding LiveChat in projects you run for your customers. Check our Partner Program Testimonials We frequently have leads chat with us asking some qualifying questions, and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option (read more). Jamie Lowary, a sales lead at PATLive At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96% (read more). Michal Haze, Head of Customer Experience at Kinguin Documentation and Support For documentation and tutorials go to our help desk article. If you have any more questions, start a live chat session with our support on the WooCommerce integration page. For more information about live chat features, FAQs and documentation, check out our website. If interested, you can join our community group here. About us Text Inc offers solutions to manage business communications, generate leads, and sell online. It allows companies to stay in touch with their customers anytime and anywhere – just the way they want. The product suite consists of LiveChat, ChatBot, HelpDesk, and KnowledgeBase. The products serve more than 41,000 businesses from 150 countries. The company’s customer portfolio starts with small, private companies and goes up to Fortune 500 enterprises, including PayPal, IKEA, Allstate, CapitalOne. The Text ecosystem The ecosystem of Text products includes: – LiveChat – a communication tool that allows you to chat live with your customers – HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients – ChatBot – a bot framework for AI chat bots – official ChatBot plugin page – Knowledge Base – a public Help Center widget – Open Widget – free widgets for website – official OpenWidget plugin page – Text Messaging Platform – chat platform for innovative teams Press & Brand Assets If you are interested in writing about Text products, take a look at the Text Press Office. Download our logo, screenshots, and other relevant assets.