Kommunicate – AI Agents and Live Chat for Customer Support vs LiveChat for Easy Digital Downloads

Support your customers 24/7 in more than 100 languages with Kommunicate AI agent and Live Chat solution Kommunicate is an AI-first customer service automation platform for small and medium-sized businesses. Kommunicate AI agents help businesses automate up to 80% of repetitive queries while providing the option to escalate complex queries to support agents via live chat, based on query type and team. Businesses can automate lead capture, refunds, delivery status checks, and FAQs, boosting customer satisfaction without losing the human touch. The platform also enables tracking of AI agent and support agent performance, offering key insights such as average resolution time, first response time, CSAT, and more. Why You Should Use Kommunicate AI Agent Instantly answer repetitive queries with accuracy 24/7. Train Kommunicate AI agent on your WordPress website content with just one click. Provide assistance in more than 100 languages for your global visitors. Kommunicate is secured with certifications like SOC 2 Type 2, GDPR, ISO 27001, and HIPAA. AI Assist for live agents supporting chat with features like AI Summary, dynamic translations, AI Insights, fetching answers from company knowledge base, answer suggestions, and more. Customize the chat widget according to your brand colors with your brand logo, so it looks like part of your website. Make Kommunicate AI agent for customer service live on your website in less than a minute. Maintain your brand tone by training the AI agent to respond the way you want. View all your queries from the AI agent in a common dashboard for review. Route every conversation to the right agent with the department feature. Integrate Kommunicate AI agent with your WhatsApp Business, Instagram, Telegram, Viber, and email support, and bring all conversations to one place for better collaboration. Language Version Kommunicate AI Agent for WordPress supports more than 100 languages so that you can support your global customers. Languages supported: English French / Français Spanish / Español Italian / Italiano German / Deutsch Swedish / Svenska Portuguese / Português Hindi / हिन्दी Arabic / العربية Polish / Polski Chinese / 中文 (Zhōngwén), 汉语, 漢語 Danish / Dansk Dutch / Nederlands Hebrew / עברית Japanese / 日本語 Korean / 한국어 Persian / فارسی (also listed as Farsi) Romanian / Română Russian / Русский Turkish / Türkçe Armenian / Հայերեն Bengali / বাংলা Basque / Euskara Catalan / Català Czech / Čeština Finnish / Suomi Galician / Galego Greek / Ελληνικά Hungarian / Magyar Indonesian / Bahasa Indonesia Irish / Gaeilge Lithuanian / Lietuvių Malay / Bahasa Melayu Nepali / नेपाली Norwegian (Bokmål) / Norsk (Bokmål) Norwegian / Norsk Serbian / Српски Slovene / Slovenščina Tagalog / Tagalog Tamil / தமிழ் Thai / ไทย Ukrainian / Українська Afrikaans / Afrikaans Albanian / Shqip Aragonese / Aragonés Asturian / Asturianu Azerbaijani / Azərbaycan dili Bashkir / Башҡорт Bavarian / Boarisch Belarusian / Беларуская Bishnupriya Manipuri / विष्णुप्रिया मणिपुरी Bosnian / Bosanski Breton / Brezhoneg Bulgarian / Български Burmese / မြန်မာဘာသာ Cebuano / Cebuano Chechen / Нохчийн мотт Chuvash / Чӑваш чӗлхи Croatian / Hrvatski Estonian / Eesti Georgian / ქართული Gujarati / ગુજરાતી Haitian / Kreyòl Ayisyen Icelandic / Íslenska Ido / Ido Javanese / Basa Jawa Kannada / ಕನ್ನಡ Kazakh / Қазақша Kirghiz / Кыргызча Latin / Latina Latvian / Latviešu Lombard / Lumbard Low Saxon / Nedersaksisch Luxembourgish / Lëtzebuergesch Macedonian / Македонски Malagasy / Malagasy Malayalam / മലയാളം Marathi / मराठी Minangkabau / Baso Minangkabau Mongolian / Монгол Newar / नेपाल भाषा Norwegian (Nynorsk) / Norsk (Nynorsk) Occitan / Occitan Piedmontese / Piemontèis Punjabi / ਪੰਜਾਬੀ Scots / Scots Serbo-Croatian / Srpskohrvatski Sicilian / Sicilianu Slovak / Slovenčina South Azerbaijani / گونئی آذربایجان دیلی Sundanese / Basa Sunda Swahili / Kiswahili Tajik / Тоҷикӣ Tatar / Татарча Telugu / తెలుగు Urdu / اردو Uzbek / Oʻzbekcha Vietnamese / Tiếng Việt Volapük / Volapük Waray-Waray / Waray Welsh / Cymraeg West Frisian / Frysk Western Punjabi / مغربی پنجابی Yoruba / Yorùbá Support For support, please contact by initiating chat on our website or reach out to [email protected].

LiveChat is a live chat application that allows you to chat with customers on your website, immediately answer their questions resolve any concerns. The way it works is simple: you add live chat to your website, wait for your visitors to ask a question or, alternatively, approach them with chat invitations. For you, it means more satisfied customers, more resolved problems, and more sold products. If you sell digital products online such as ebooks, software, WordPress plugins or themes, then using live chat is a no-brainer. Customers love to chat with live agents because it’s a fast and natural way to have their questions answered. With live chat for Easy Digital Downloads by LiveChat, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchasing process. LiveChat is also customizable to match your website design, allowing you to upload your logo, set up messages for when you’re online and offline. You can also keep track of how many chats end up with a sale, how satisfied your customers are with your service, your average response time and more. In addition to live chat support, it lets you respond to offline messages as they are saved within the LiveChat dashboard as tickets. Capture contact info with pre- and post- chat surveys to provide personalized customer experience. Additionally, our live chat plugin integrates with popular third-party apps for merchants, including MailChimp, Zendesk, HubSpot CRM, Facebook Messenger, and more. Live chat benefits Convenience for customers – with live chat for Easy Digital Downloads, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient. Improve average order value – using live chat and Easy Digital Downloads together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process. Increase sales – using live chat to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value. Faster problem resolution – from overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat is by far the quickest and simplest. Stay competitive – just by offering live chat support – Easy Digital Downloads users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers. Add live chat to your Easy Digital Downloads store Add a live chat plugin to your EDD website to manage communication and integractions with customers. With live chat, you can have a direct contact with a customer that allows you to generate and capture more leads thanks to improved conversations. Usage The easiest way to add live chat to Easy Digital Downloads is to install our WordPress live chat plugin. This will automatically embed the live chat code on all your webstore pages, without any copy paste needed. Once installed, you’ll need to download our desktop app for Windows or Mac OS. No additional software is necessary if you are planning to use the web-based app – works on all up-to-date browsers. With our apps for iOS and Android you can respond to customers and keep conversations going from anywhere. Requirements You need a LiveChat account to work with live chat plugin — you can create one during the process of plugin installation. For an overview of live chat plans and features navigate to our website. There’s a 14-day trial available so you can test out all of the features for free – no credit card required. Sign up for LiveChat here! Live Chat Features Visitor tracking – gather customer data – our live chat widget keeps track of the location of your customers and shows what page they are on, where are they from and more. Live chat triggers – these allow you to initiate conversations when certain criteria are met; automatically live chat with your visitors once they land on your website. Feedback: add surveys to the live chat window; gather customer information and insights at the beginning and end of each chat. Reports and Analytics – spot areas which can be optimized and more efficient with built-in live chat and tickets metrics. Reports are also available through API. Gathered data are exportable in CSV format. Ticket form – when you go offline, our live chat plugin for WordPress enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions. Live chat transcripts – browse through comments reflecting customers needs and expectations; live chat transcripts are saved without expiration date so you can access them anytime. Multi-channel communications – reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email. Customizable live chat widget – each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your with your logo and include social media channels. Canned responses – send pre-made answers to popular questions that can be recalled with just a few keystrokes. Mobile live chat applications – mobile apps for iOS and Android will help you chat with customers wherever you are. With our live chat plugin, there are many other features that can help you drive more sales and improve customer satisfaction; you can see all of them here. Multilingual live chat plugin Adjusting language of your chat window to the language your page is a very important step of the customization. Because of that, LiveChat has been translated into 45 languages; below is the list of supported languages: Arabic / العَرَبِيَّة chat plugin Armenian / Հայերեն chat plugin Azeri / Azərbaycan chat plugin Bulgarian / български chat plugin Catalan / Català chat plugin Simplified Chinese / 简体中文 chat plugin Traditional Chinese / 繁體中文 chat plugin Croatian / Hrvatski chat plugin Czech / Česky chat plugin Danish / Dansk chat plugin Dutch / Nederlands chat plugin English chat plugin Estonian / Eesti chat plugin Finnish / Suomi chat plugin French / Français chat plugin Georgian / ქართული chat plugin German / Deutsch chat plugin Greek / Ελληνικά chat plugin Hebrew / עברית chat plugin Hungarian / Magyar chat plugin Icelandic / Íslenska chat plugin Indonesian / Bahasa Indonesia chat plugin Italian / Italiano chat plugin Japanese / 日本語 chat plugin Kazakh / қазақ тілі chat plugin Korean / 한국어 chat plugin Latvian / Latviešu chat plugin Lithuanian / Lietuvių chat plugin Malaysian / Bahasa Malaysia chat plugin Norwegian (bokmål) / Norsk (bokmål) chat plugin Norwegian (nynorsk) / Norsk (nynorsk) chat plugin Polish / Polski chat plugin Portuguese / Português chat plugin Brazilian Portuguese / Português brasileiro chat plugin Romanian / Română chat plugin Russian / Русский chat plugin Serbian / Srpski chat plugin Slovak / Slovenčina chat plugin Slovene / Slovenščina chat plugin Spanish / Español chat plugin Swedish / Svenska chat plugin Thai / ไทย chat plugin Turkish / Türkçe chat plugin Ukrainian / Українська chat plugin Vietnamese / Tiếng Việt chat plugin Press & Brand Assets If you are interested in writing about LiveChat, then we have have prepared a LiveChat Press page where you can download our logo, screenshots, and other relevant assets. Notes LiveChat is the best live chat plugin for Easy Digital Downloads plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers. Testimonials We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option. Jamie Lowary, a sales lead at PATLive At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96%. Michal Haze, the Head of Customer Experience at Kinguin Documentation and Support For documentation and tutorials go to our help desk article. If you have any more questions, start a live chat session with our support on the Easy Digital Downloads integration page. For more information about live chat features, FAQs and documentation, check out our website. If interested, you can join our community group here. About us LiveChat is a provider of cloud-based customers service platform with live support, ticketing system and web analytics capabilities. The main aim of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 25,000 businesses including top names like Ikea and PayPal. The LiveChat ecosystem LiveChat’s ecosystem of products includes: – LiveChat – a communication tool that allows you to chat live with your customers. – HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients. – ChatBot – a bot framework for AI chat bots. – Open Messaging Platform – create and monetize apps or build extensions for your own team. – Knowledge Base – software that helps your LiveChat agents and website visitors at the same time. It consists of the Internal Widget and the public Help Center.