Contact Forms, Live Support, CRM, Video Messages
Revamp your customer service with this powerful tool that combines contact forms, support tickets, chat, and a comprehensive CRM system to enhance interaction and efficiency. Manage conversations front and back end, attach multimedia files, webcam recordings and customize contact forms for specific needs. A floating icon and reporting buttons on content facilitate communication, making it ideal for any business aiming to improve responsiveness and customer satisfaction. Benefits Unified Communication Platform: Integrates contact forms, support, chat, CRM into a single, efficient workflow. Enhanced Multimedia Support: Users can send messages with webcam, screen, and microphone recordings, enhancing interactive support. Customizable Contact Forms: Tailor contact forms with custom fields to collect specific information needed for various departments. Advanced Conversation Management: Manage and monitor conversations from both frontend and backend, improving service responsiveness. Email Confirmation for Security: Protects against spam by requiring email confirmation from visitors before starting conversations. Multilanguage Support: Offers real-time translation of messages with DeepL integration, catering to a global audience. Monetization Options: Integrates with the MicroPayments Plugin for paid support options, allowing for flexible revenue models. Comprehensive Reporting Tools: Easily report and manage content directly from posts with configurable buttons, enhancing content control. Features Support pages in website frontend for starting/accessing conversations Members can open a conversation directly, while visitors have to confirm their email first Admins can see and access open Conversations from backend Report Content button for any post types (configurable) Contact Owner button for any post types (configurable) Contact Creator in BuddyPress/BuddyBoss profile for configurable roles My Conversations page to website frontend, to access own tickets by logged in users Custom support departments for website / report content / contact content owner / contact user Floating support buttons (contact, new messages) on all pages (can be disabled) Message counter in backend (site support) and frontend (for creators) Send webcam/screen/microphone recordings and file uploads in conversations Protected software/resource downloads catalog with optional plan-based access control Secure download gateway with short-lived signed links (no direct file URL exposure in frontend) API endpoint for updater/client plugins to list authorized downloads by contact credentials Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact Custom form per department enables custom fields per conversation (ticket) Invite by email to fill a form, contact a department or join a new conversation Can messages, add to later messages for quick replies Integrates with MicroPayments Plugin for paid support (per conversation, message) Registration forms: register accounts in an external MySQL database, in example for VideoWhisper WebRTC server Multilanguage conversations with DeepL integration for translating messages on request Support Wiki pages with Markdown rendering for headings, lists, tables, images, code blocks, quotes, dividers, links, Fomantic UI-compatible classes when Fomantic is available, and a lightweight stylesheet loaded only on pages that render Support Wiki/Markdown content Integration hooks for VideoWhisper Site Manager / Site Manager Pro, enabling AI tools to read conversations, send CRM messages with native notifications, retrieve CRM stats, include external account counts when configured, and identify contact lead activity from conversation/message/account counts More features to come … External services DeepL: when a site administrator supplies an API key and enables translations, authenticated translation requests send message text and source/target languages to https://api.deepl.com or https://api-free.deepl.com. Updating the supported-language list sends the API credential. Service: https://www.deepl.com/ ; Terms: https://www.deepl.com/en/pro-license ; Privacy: https://www.deepl.com/en/privacy . Email: normal notifications use WordPress wp_mail and the site’s configured transport. If the administrator selects Postmark or Brevo and supplies credentials, notification/test requests send sender/recipient addresses, subject, message and configured headers to https://api.postmarkapp.com/email or https://api.brevo.com/v3/smtp/email. Postmark terms/privacy: https://postmarkapp.com/terms-of-service and https://postmarkapp.com/privacy-policy . Brevo terms/privacy: https://www.brevo.com/legal/termsofuse/ and https://www.brevo.com/legal/privacypolicy/ . No test email is sent automatically. Google reCAPTCHA: only when enabled with site/secret keys, covered forms load https://www.google.com/recaptcha/api.js and submit the response token (and visitor IP when supplied) to https://www.google.com/recaptcha/api/siteverify for spam checks. Service: https://cloud.google.com/security/products/recaptcha ; Terms: https://cloud.google.com/terms ; Privacy information: https://cloud.google.com/terms/cloud-privacy-notice . Site owners must configure any required visitor consent. Analytics: configured event names are sent to an existing window.gtag/dataLayer integration when present, including form/conversation event metadata. The plugin does not create a Google Analytics account. Site owners control analytics loading and consent. Google Analytics terms: https://marketingplatform.google.com/about/analytics/terms/us/ ; Privacy: https://policies.google.com/privacy . Optional streaming/account providers: only when their database/API/server settings are supplied, the plugin exchanges account, organization, plan, authentication, schedule, stream and usage information with those configured destinations. These may be self-hosted. Provider URLs, terms and privacy policies are determined by the administrator’s selected provider. VideoWhisper’s server project: https://github.com/videowhisper/videowhisper-webrtc . VideoWhisper service terms/privacy: https://www.videowhisper.com/view.php?p=Terms+of+Use and https://www.videowhisper.com/view.php?p=Privacy+Policy . Geolocation now uses local server GeoIP data only. The former automatic third-party IP lookup is removed. Trusted reverse proxies can be declared with the vws_support_trusted_proxy_ips filter; otherwise rate limits use the validated connecting IP address. Bundled libraries Fomantic UI 2.9.4 (MIT), https://github.com/fomantic/Fomantic-UI , and Chart.js 4.4.0 (MIT), https://github.com/chartjs/Chart.js , are served locally. Their license notices are included in semantic/LICENSE.md and static/vendor/chartjs/LICENSE.md. The legacy CDN setting no longer offloads these libraries. License This plugin is released under a GPL license.
WS Form LITE – Drag & Drop Contact Form Builder
Create Professional, Mobile-Friendly, Accessible Forms for WordPress – For Free! WS Form LITE is a powerful, feature-rich form builder that lets you create fully styled, responsive, and accessible forms. Unlike other plugins, WS Form LITE includes premium-quality features at no cost, such as unlimited forms, customizable styling, submission exporting, and robust anti-spam protection. Perfect for websites of all sizes, WS Form LITE empowers you to build smarter forms with ease. Choose from single-click templates or build your own form for WordPress using the unique drag and drop form editor. Create Beautiful Forms with Ease WS Form LITE includes an incredibly powerful and intuitive form styler, enabling you to design stunning forms directly within WordPress. Whether you’re matching your site’s branding or building custom layouts from scratch, WS Form’s Styler gives you full control over the appearance of your forms, no coding required. Included Features Unlimited Forms Unlimited Submissions Unlimited Styles Accessibility Friendly CaptchaFox Clean HTML 5 Code Cloudflare Turnstile Captcha Data Sources Drag and Drop Layout Editor Elementor Angie Integration Framework Friendly (Bootstrap, Foundation) GDPR Ready Google reCAPTCHA hCaptcha MCP Server Mobile Friendly Multiple Tab Forms Responsive Forms Section Library Send Unlimited Emails Single Click Templates Styler Translation Variables How to Create a Form in WordPress Go to WS Form > Add New. Choose a template or start from a blank form. Use the drag-and-drop editor to add fields. Click “Publish” and embed the form using your preferred page builder. Page Builders Add forms to your website using your favorite WordPress page builder: Beaver Builder Block Editor (Gutenberg) Breakdance Bricks Classic Editor Divi 4 Divi 5 Elementor Etch Oxygen For other builders simply use the WS Form shortcode! Spam Protection WS Form includes a powerful, multi-layer spam protection system to block unwanted submissions automatically. You get both built-in defenses and integrations with leading anti-spam services. Built-in Defenses Honeypot to silently trap bots WordPress NONCE validation Field validation (client-side and server-side) Duplicate submission detection and blocking IP rate limiting and throttling Keyword, domain, user agent, and IP blocking rules Optional server-side custom validation hooks Anti-Spam Fields and Integrations AbuseIPDB Akismet CaptchaFox Clearout Cloudflare Turnstile Google reCAPTCHA hCaptcha Works alongside third-party services such as CleanTalk and OOPSpam Multilingual Forms and Translation Translate your forms using your favorite multilingual plugin, or create different forms per language: Polylang TranslatePress Weglot WPML Manual translation Upgrade to PRO This plugin is the free LITE edition of WS Form PRO. The PRO edition comes with unrivaled additional features: 65+ Feature Rich Field Types Calculated Fields Cascading Select, Checkbox and Radio Fields Conditional Logic Conversational Forms Data Encryption Debug Console E-Commerce Repeatable Sections Save Progress Signatures Statistics Track Visitors … and more! Upgrade to WS Form PRO. PRO Integrations Airtable Akismet Amazon S3 AutomatorWP ActiveCampaign Authorize.Net Accept AWeber Bento Brevo (Sendinblue) Campaign Monitor Clearout Constant Contact ConvertKit dotdigital Drip Dropbox Fluent CRM Freshdesk GetResponse Google Address Google Drive Google Map Google Sheets Groundhogg HighLevel HubSpot iContact InstaWP Klaviyo Laposta LeadConnector Mailchimp MailerLite MailPoet Mailster Make Modula Mollie Moosend Notion OpenAI PayPal Checkout PDF Pipedrive Post Management Salesforce Slack Stripe Elements Twilio User Management Webex WooCommerce WP Fusion Zapier Zendesk Zoho CRM …. or use the Webhook action to integrate with your own custom APIs or external systems. PRO Custom Field Plugin Compatibility ACF ACPT JetEngine Meta Box Pods Toolset Theme / Framework Support WS Form is compatible with all WordPress themes, and also outputs native HTML for the following front-end frameworks: Bootstrap 5+ Bootstrap 4.1-4.5.x Bootstrap 4.0 Bootstrap 3.x Foundation 6.4+ Foundation 6.0-6.3.1 Foundation 5.x Performance WS Form was built with enterprise level performance in mind. WS Form does not interfere with the loading of other page or post content on your website and isolates submission records to ensure as your website grows your page load speed is not affected. All form code is HTML 5 compliant and if your website theme uses a framework such as Bootstrap or Foundation WS Form automatically outputs code to suit that framework. This means your form loads as fast as possible without any unnecessary overhead typically found in other form plugins for WordPress. Click here to learn more about the WSForm performance features. Extensive Field Types WS Form comes complete with all the field types you need to build a contact form. Upgrade to WS Form PRO to take advantage of all the form field types available, including: Color Picker Date / Time File Upload Google Address Google Map Google Routing hCaptcha HTML Legal Media Capture (Includes QR code reader) Message Previous Tab / Next Tab Price Progress Bar Range Slider Rating reCAPTCHA Save Signature Validation … and more! For Developers WS Form PRO comes with a unique debug console that provides you with rapid, form population capabilities (perfect for form testing!), as well as comprehensive event and error logging. 3rd Party Use WS Form includes the following third party components: Date Format by Jacob Wright – Used for formatting server and post dates on the public JavaScript interface. Intl-Tel-Input – Used for international telephone input Select2 – Used for AJAX select dropdowns CanIUse.com – Used for linking to field and field attribute compatibility pages Coloris – Used for the color picker in the styler External Services WS Form uses the following API endpoints to provide services within the plugin: AbuseIPDB https://api.abuseipdb.com/api/v2/ This endpoint is called when AbuseIPDB spam protection is enabled to check the submitter IP address, and optionally to report an IP when a submission is marked as spam. Terms of Use / Privacy Policy CaptchaFox https://api.captchafox.com/siteverify This endpoint is called when a form is submitted to validate a CaptchaFox field. Terms of Use / Privacy Policy Google reCaptcha https://www.google.com/recaptcha/api/siteverify This endpoint is called when a form is submitted to validate a reCaptcha field. Terms of Use / Privacy Policy hCaptcha https://hcaptcha.com/siteverify This endpoint is called when a form is submitted to validate an hCaptcha field. Terms of Use / Privacy Policy Turnstile https://challenges.cloudflare.com/turnstile/v0/siteverify This endpoint is called when a form is submitted to validate a Turnstile field. Terms of Use / Privacy Policy WS Form – Knowledge base popular articles https://wsform.com/plugin-support/knowledgebase_content.php This endpoint is called when the support sidebar is opened to show popular knowledge base articles. Terms of Use / Privacy Policy WS Form – Knowledge base search https://wsform.com/plugin-support/knowledgebase_search.php This endpoint is called when a knowledge base search is performed in the support sidebar to return knowledge article results. Terms of Use / Privacy Policy WS Form – Support ticket requests https://wsform.com/plugin-support/contact.php This endpoint is called when a support ticket request is submitted in the support sidebar to create the support ticket and return the ticket ID. Terms of Use / Privacy Policy WS Form – Deactivation feedback requests https://wsform.com/plugin-support/deactivate_feedback.php This endpoint is called when deactivation feedback is submitted to provide your feedback to WS Form. Terms of Use / Privacy Policy WS Form – Select, checkbox and radio presets https://cdn.wsform.com/plugin-support/preset.json This endpoint is called when the preset option is selected for a select, checkbox or radio field to return the available presets and preset data (e.g. List of countries). Terms of Use / Privacy Policy Support Need help? Check out our extensive knowledge base. For support, please visit the WS Form LITE support forum.
