Knowledge Base vs Yada Wiki

Knowledge Base makes building a knowledge base or FAQ for your WordPress site easy, fast, and scalable. Whether you need a simple FAQ page, a full self-service help center, or a structured multi-product wiki, Knowledge Base scales to fit. Organize articles into products and sections, customize permalinks, and let your customers help themselves: no coding required. Perfect for: Multi-product companies managing multiple help centers SaaS platforms with self-service documentation portals Ecommerce support centers reducing ticket volume Documentation hubs and internal company wikis Developers building customer-facing knowledge portals Live Demo. Powerful features available in the Free version Unlimited Knowledge Bases: Support as many products as you like, with unlimited sections and sub-sections. Beautiful, Responsive Layouts: Ships with clean templates powered by the Responsive Grid System. Customisable Permalinks: View your KB at /knowledgebase/ by default or change the base slugs for articles, sections, products, and tags. Advanced custom permalink structures with dynamic placeholders are available in Pro. Shortcodes + Gutenberg Blocks: Add KB listings anywhere using [knowledgebase] or use the Knowledge Base block. Built-in Breadcrumbs: Improve UX and SEO with breadcrumb navigation. Widgets Included: WZKB Articles, WZKB Sections, WZKB Products, and WZKB Breadcrumbs widgets. Built-in Caching: Speed up your Knowledge Base without extra plugins. Configurable cache expiry settings are available in Pro. Multilingual Ready: Full WPML and Polylang compatibility — translate articles, sections, products, and tags; language-aware caching and widgets included out of the box. Auto Table of Contents: Automatically generate a linked Table of Contents from article headings, with configurable depth and minimum heading threshold. Live Search Suggestions: Show accessible AJAX search suggestions as visitors type in the Knowledge Base search form. Related Articles: Display related articles at the bottom of KB articles based on categories and tags. Alerts: Add attention-grabbing alert boxes with the [kbalert] shortcode or Alerts block. Settings Export & Import: Back up and restore all plugin settings as a JSON file. Sensitive values (API keys, webhook secrets) are automatically stripped on export and never overwritten on import. Pro features Knowledge Base Pro enhances the plugin with advanced features for larger documentation sites, including ratings and feedback, a help widget, a powerful custom permalinks engine, premium layouts, enhanced TOC surfaces, and additional admin tools. Article Rating & Feedback System: Collect binary or 5-star feedback with optional follow-up questions, admin alerts, Bayesian sorting, and GDPR-friendly tracking modes. Help Widget: Offer an in-app support hub with live search, suggested articles, and a contact form inside a floating assistant. Custom Permalinks Engine: Craft advanced URL structures for articles, sections, tags, and products using dynamic placeholders. Knowledge Base Homepage Mode: Display the Knowledge Base on your site homepage. The Knowledge Base URL becomes the homepage and the Knowledge Base archive URL redirects to the homepage. Premium Layout Pack: Unlock seven additional frontend styles (Modern, Minimal, Boxed, Gradient, Compact, Magazine, Professional). Enhanced Table of Contents: Three Pro TOC delivery surfaces — a sidebar widget that renders the TOC for the current article, a Gutenberg block to insert the TOC inline, and a floating/sticky panel that follows the reader down the page. Advanced Admin Tools: Control knowledge base caching with expiry settings, on-demand cache clearing, and other productivity enhancements. Documentation Layout Mode: Transform any KB page into a three-column docs site with a sticky section-tree sidebar on the left, article content in the center, and an “On this page” TOC rail on the right. Collapsible accordion navigation adapts to the current product, section, or article automatically. Section Tree Block & Widget: Display a context-aware hierarchical navigation tree of your KB products, sections, and articles anywhere — as a Gutenberg block or a classic sidebar widget. The tree collapses and expands sections with an accessible accordion, and highlights the current page automatically. GitHub Integration: Sync markdown documentation from a GitHub repo. Push changes via webhooks and articles are created or updated automatically. YAML frontmatter controls slug, title, products, and sections. Article Export & Import: Export all Knowledge Base articles as a Markdown ZIP (with YAML frontmatter), a SQL INSERT dump, or an XLSX metadata spreadsheet. Re-import Markdown ZIPs to restore or migrate articles, with automatic taxonomy mapping and overwrite/skip control. Key Concepts Articles: Custom post type wz_knowledgebase: your FAQs, how-to guides, and documentation. Products: Custom taxonomy wzkb_product: link articles to one or more products. Sections: Custom taxonomy wzkb_category: organize content neatly into categories. Tags: Optional wzkb_tag taxonomy: make finding content even easier. Contribute If you have an idea, I’d love to hear it. WebberZone Knowledge Base is also available on Github. You can create an issue on the Github page or, better yet, fork the plugin, add a new feature and send me a pull request.

Yada Wiki provides a wiki post type, custom tags and categories, an index, and a table of contents option. The plugin allows you to link your wiki pages together using the wiki page titles. Note: As of Yada Wiki 3.6, for current users who have been manually adding HTML tags or special characters to their shortcodes, for security reasons these must be filtered on save. An exception was added for the EM tag because I saw support tickets where users said they were using this tag. If you have been manually editing the shortcodes then you may want to test before installing version 3.6. There are two easy to use shortcode buttons available on the editor toolbar. Rather than try to remember the shortcodes and their values, it is recommended that you use these buttons to generate the shortcodes for you. The “Add Wiki Link” Button: When you click the first button, the add wiki link button, a pop-up opens where you enter the title of the wiki page you are linking to in the “Link” text box. You can optionally enter text into the “Show” text box that you want to show for the link, or leave that blank to just show the title. There is the ability to manually add an “anchor” parameter for on-page links. Please see the documentation for more information on this. When you click “OK”, a shortcode is inserted into your edit window at the cursor location. For example to link to a wiki page called “How To Make Iced Coffee” but show the text for the link as “How To Make My Favorite Drink”: [yadawiki link=”How To Make Iced Coffee” show=”How To Make My Favorite Drink”] You use Wiki Link shortcodes to create the structure of linked pages. The “Add Wiki Listing” Button: The Add Wiki Listing button gives you three options for adding some collected output. Output TOC Page The first option inserts a shortcode that will output your “TOC” page. With Yada Wiki, you can create a special wiki page with the title of “TOC” that will serve as the table of contents for your wiki. You can use wiki links and style the table of contents as you like in the post editor. Selecting this option allows you to embed the TOC page in another page. For example: [yadawikitoc show_toc=”true”] Output Wiki Category The second option inserts a list of the wiki pages for one of your wiki categories. You can optionally choose to output the list by title or by creation date. For example: [yadawikitoc show_toc=”true” category=”Drinks” order=”title”] Output Index The third option inserts a grid of your wiki pages or categories. The output is in a responsive table-like grid and you can choose the number of columns. For example, to output wiki pages: [yadawiki-index type=”pages” columns=”4″] An example for listing a single wiki category by title: [yadawiki-index type=”category-name” category=”States” columns=”3″] An example for listing all wiki categories by title: [yadawiki-index type=”all-categories-name” columns=”3″] Note that in the index listing the category hierarchy only goes down one level deep from to the top. Sidebar Widgets: There are two Yada Wiki widgets. One for showing the TOC page and a list of article titles for a given category in the sidebar and the other for showing recent wiki articles. Please see the FAQ section for information about using the sidebar widgets. Documentation: Documentation is available at https://www.webtng.com/yada-wiki-documentation/ The FAQs below also have good information. Video Walk-through: This video provides a walk-though of all of the features: ** Translations ** The plugin is available in: * English * Spanish Acknowledgements The user @JulianSMoore has been very helpful in suggesting improvements and reviewing changes. Thanks to the user @simplyletgo who contributed the recent wiki post widget.