KnowledgeBase with AI ChatBot HelpDesk – KBx
KnowledgeBase with AI CHATBOT HelpDesk. Complete Self Help Customer Support System. Live chat and Support ticket in PRO KnowledgeBase with AI ChatBot HelpDesk & more. All in one Live customer support solution with self help KnowledgeBase & AI powered ChatBot Helpdesk! KBx is an advanced Live Self Help Customer Support plugin for your business with a floating AI chatbot helpdesk, glossary and Knowledgebase features all in one. Standard category wise knowledgebase documentation articles are supported that can also be displayed as alphabetical glossary. Includes the OpenAI ChatGPT AI powered Free ChatBot for WordPress Plugin WPBot ChatBot to search your Knowledgebase articles. AI Writing Panel for the backend. 🚀 for Live Chat, Support Ticket, AI Training Upgrade to KBx Pro now! 🚀 KnowledgeBase X Support, Bug Report, Feature Requests | KnowledgeBase X Live Demo You can add the Knowledgebase or docs in any of your page with a simple shortcode! It will generate a beautiful, responsive layout of knowledgebase categories and a powerful AJAX based search box. The Knowledgebase Helpdesk lite plugin comes with an AI Chatbot interface that acts as a one stop helpdesk for your website users. AI ChatBot training with your website and Knowledgebase data is supported in the KnowledgeBase X Pro version. You can also create an additional Glossary page with your Knowledgebase articles. This will create an A to Z alphabetical listing of all of your articles. You can use the KBx ChatBot as a plug n’ play ChatBot without any technical knowledge at all. Just install it and the ChatBot can chat with the website users, show text responses you created from the WordPress backend, display a small set of FAQs, let users email you for support or leave their phone numbers like a floating HelpDesk or a Conversational Floating Contact bot. The ChatBot also searches the KBx articles that you created. A knowledge base is an essential resource for various types of websites and organizations, as it provides a centralized repository of information that can help users find answers to their questions quickly. Here are some entities that particularly benefit from having a knowledge base on their website: KnowledgeBase for Customer Support Services: Companies that offer products or services often need a knowledgebase to help customers troubleshoot common issues, understand product features, and find step-by-step guides. KnowledgeBase for Software Companies: For users, having access to detailed documentation, FAQs, and user guides via a knowledgebase is vital for understanding how to install, use, and troubleshoot software. KnowledgeBase for Ecommerce Websites: A knowledge base can provide information on shipping policies, return procedures, account management, and how to use the website, reducing the need for direct customer support interactions. KnowledgeBase for Educational Institutions: Universities and online learning platforms can use a knowledgebase to help students with admission processes, course details, technical support, and access to learning resources. KnowledgeBase for Healthcare Providers: Hospitals, clinics, and telehealth platforms can offer information on services, appointment scheduling, health resources, and patient portals. KnowledgeBase for Telecommunication Companies: These businesses can provide self-help resources for setup guides, service usage, and troubleshooting common connectivity issues. KnowledgeBase for Financial Institutions: Banks and investment firms can offer knowledge bases that explain account types, loan processes, financial planning options, and security tips. KnowledgeBase for Tech Support and IT Services: Providing solutions to common technical problems, setup instructions, and system requirements can help reduce the demand on IT support staff. KnowledgeBase for Non-profits and NGOs: These organizations can use a knowledge base to share information about their missions, projects, volunteer opportunities, and donation processes. KnowledgeBase for Membership or Subscription Services: Offering guidance on membership benefits, subscription management, billing issues, and member-exclusive content can enhance user experience and retention. KnowledgeBase for Manufacturing Companies: Providing instructions for product use, maintenance guides, and troubleshooting tips for their products can be invaluable to both customers and partners. KnowledgeBase for HR and Employee Onboarding: Companies can use an internal knowledge base to help new employees settle in, provide access to company policies, and outline procedures and benefits. An effective knowledge base helps organizations streamline customer support, empower users to find information independently, reduce operational costs, and improve overall satisfaction for both external and internal audiences. KnowledgeBase HelpDesk with AI ChatBot Main Features Live Customer Support AI ChatBot with Floating Icon in front end for helpdesk Section wise knowledgebase Option for users to sort alphabetically, popularity, views Article view count (editable by admin) Upvote option Custom KnowledgeBase slug to set the opening path of the URL of the knowledgebase Custom KnowledgeBase Category slug. Each category is a section of the knowledge base. This setting is used when registering the custom category and forms a part of the URL when browsing category archives Custom KnowledgeBase Tag slug. Each article can have multiple tags. This setting is used when registering the custom tag and forms a part of the URL when browsing tag archives Custom CSS from Knowledge Base settings Parent and subcategories are listed the same way Alphabetical Glossary (A to Z index of your articles) Fully RESPONSIVE and mobile device friendly Simple and effective presentation Super fast AJAX search, with predictive text Sidebar widgets for recent articles and tag cloud AI Writing panel and OpenAI playground in the backend for admin to write contents from anywhere KnowledgeBase Free ChatBot Features ChatBot Supports any languages including RTL OpenAI basic module to answer any type of questions Create simple text responses easily from your WordPress backend. Add hyperlinks in response message content using HTML markup. Change all the Chat bot responses from language settings Set on which pages the chat bot will display Fine tune the ChatBot floating icon position Upload Custom Icon Built in Intent to Show a List of FAQ or Frequently Asked Questions defined by you Built in Intent to Let users email you any question or feedback they may have Built in Intent to Let users leave their phone number so you can call them back Rearrange the Start Menu Option to display Start Menu After Greetings Option to open the ChatBot Full Screen in Mobile Create Conversational drag and drop forms with a free AddOn Integrate with Google’s Dialogflow Agent API to process natural language queries. Display text Responses for Intents you created in DialogFlow and machine learning KnowledgeBase X Pro Version Features Highlights The pro version of the KnowledgeBase plugin provides some unique and useful features. KnowledgeBase articles Supports dynamic sidebar to display all KnowledgeBase categories and articles. Can be turned on or off globally or just on home page. Frequently Asked Questions Accordion Format A to Z Glossary using the Same KnowledgeBase articles AJAX powered auto complete Search bar Export KnowledgeBaseas CSV Import KnowledgeBase articles Ask a Question – allow user to ask a question and suggest possible answer Approve user suggested questions and answers from the back end. Supports Table of Contents for long KB Articles – automatically turns your h1-h4 headings to table of contents Highlight parts of an article with special shortcode. Available types: success, danger, warning, info, light Easy, Visual Shortcode Generator with all options Drag and Drop Article Sorting Drag and Drop Category Reorder Attach multiple files with articles Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users Mark a KnowledgeBase Article as Sticky to always show on top Front End Sorting – Menu Order, Alphabetical or Popularity User Role based Permission to View KnowledgeBase Category and Articles Show only a single category for FAQ Change KnowledgeBase, Category and Tag URL slugs Change font colors Enable Bread Crumb User Upvote/DownVote option for KnowledgeBase Articles Edit UpVote/DownVote Count Editable Article View Count Enable/Disable WordPress Commenting in Articles Custom Templating Support – design your own custom template for Archive, Articles, Article Search & Article Detail page Upload custom category image Add category descriptions Sidebar widget for Most Popular Articles Sidebar widget for Tag Cloud Tabbed widget for the main KnowledgeBase shortcode to display Sticky, Most Visited and Recent Articles Knowledgebase slug, Category slug and Tag slug Default article sorting option Front end article sorting drop down Show Sticky, Popular, Recent Article Tabs at the top or bottom of the Categories Turn on or off Sticky, Popular, Recent Article Tabs individually Customize colors Enable/disable Breadcrumb Enable Related Articles Enable Comments on Article Statistics – Search Terms, View, Popular Articles, Upvotes Floating Search Box. OR ChatBot How to train AI with your KnowledgeBase and website data using KBx ChatBot You can train an OpenAI model for the ChatBot with your data using one of the two methods (requires WPBot Pro Professional or Master License): Fine Tuning or GPT Assistant We suggest using GPT Assistant as this is easier, quicker, and more flexible. Our ChatBot for WordPress WPBot allows you to easily generate a JSON file containing all your website data that you can upload to your GPT Assistant. Here is a guideline for How to train AI with your website data using KBx ChatBot KnowledgeBase X AI ChatBot Features 🚀 With the KnowledgeBase HelpDesk Pro Version you can Power up your Knowledgebase HelpDesk with an AI Powered ChatBot. The Knowledgebase X Pro version HelpDesk is fully integrated with OpenAI ChatGPT or Google’s DialogFlow AI, Machine Learning and NLP engine. Build a robust self-service support system easily and & reduce Live customer support time and effort significantly with KnowledgeBase X Pro and its AI powered HelpDesk ChatBot. Interactions Create simple text responses easily from your WordPress backend. Create FAQ area with multiple questions and answers with Categories (supports html) Send eMail, Call Me Back & Feedback Collection Collect User eMail for newsletter Subscription Add video in Support area just by pasting Youtube link Option to Skip Greeting and Asking Name and eMail Option to show the ChatBot for Logged in users only OpenAI ChatGPT Integration * Integrate with OpenAI so the WPBot can answer any questions * Train and Fine Tune OpenAI ChatGPT * Fine tune with your Knowledgebase articles and Website data (pages, posts, knowledgebase and custom post types) * GPT Assistant support. Upload ChatBot Generated Website data, PDF or any document to train ChatGPT * Generate and Upload website contents as JSON file to your GPT Assistant for AI training * OpenAI Content Writer and AI Content Generatror * Open AI Image Generator DialogFlow Integration Full integration with Google Artificial Intelligence, Machine Learning or AI Engine DialogFlow Supports DialogFlow ES – Essential and DialogFlow CX Use DialogFlow CX as visual workflow builder to create conversations that are easier to design, enhance, and maintain. Supports Rich Message Response & Card Responses from Dialogflow as FaceBook messenger app Sample DialogFlow Agent for quick import Interactive Forms Extend the Start Menu with the powerful Conversational Forms. It is a visual, drag and drop form builder. You can create: Conditional Menu Driven Conversations Standard Contact Forms Job Application Forms Lead Capture Forms Various types of Calculators Feedback Survey Forms etc. Language Support Works with any language (multi language support is available with KBx Pro Master license). Advanced Language Center to edit and change every WPBot responses, System languages, stop words and info messages! RTL support Multi Language support. Multilingual chatbot for international customers Embedding Features Embed code to use the ChatBot on any other websites including static HTML website Widget Shortcode to show the ChatBot on a page or post instead of Floating icon Shortcode for Click to Chat Button with the possibility to Trigger Specific Intent (forms etc.) on a page or post Misc. Features Persistent chat history over user session on website Option to Disable persistent chat history (Chat history is reset in every page) Remember chat history in browser local storage and greet returning users Option to Open pages in new or same window from search results GDPR compliance (message with link to Privacy page) Schedule day and time when WPBot will run. Make WPBot work with other Live chat software. Priority Support Useful ChatBot Modules Live Customer Chat module Advanced Support Ticket module Conversational Forms pro module Chat Sessions & Histories FacebBook Messenger WhatApp WPBot Integration through Twilio Extended Search White Label ChatBot Mailing List Integration Extended UI (2 additional templates) Settings Import/Export Multi Language support. Multilingual chatbot for international customers Simple text Responses Pro Woocommerce Telegram Bot How to Use KnowledgeBase HelpDesk Please check the plugin’s Help page for details. Use After activating the plugin, create a new page or post. In the body section write the shortcode Save the page/post and check the page in front end. .
REVE Chat – AI Chatbot, Live Chat, Helpdesk, Campaigns & More
REVE Chat is an AI-powered customer engagement platform that helps businesses manage customer conversations, intelligently respond to customer questions, and connect with customers across multiple channels through a unified omnichannel inbox. This plugin connects your WordPress website with the REVE Chat platform, allowing you to engage with website visitors and use REVE Chat’s customer support, automation, and engagement tools without manually adding the chat integration to your website. REVE Chat brings together AI Agents, Live Chat, Chatbots, Ticketing, Omnichannel Messaging, Campaigns, and other customer engagement tools, helping businesses automate routine conversations while keeping human agents available when customers need personalized assistance. 👉 Helpful Links = REVE Chat Website || REVE Chat Help Center || Explore Wize AI Agent Who Is REVE Chat For? REVE Chat is designed for businesses that want to communicate with customers online, automate repetitive conversations, create orders using AI Agents, book appointments through chat, and manage customer support more efficiently. For WordPress website owners, REVE Chat is a powerful solution when you need more than a basic contact form or simple messaging chatbot. You can use REVE Chat for: 🏬 e-Commerce Stores: To assist shoppers in real time, answer product and delivery questions, automate common inquiries, recommend products, and provide support throughout the buying journey. 🏦 Insurance Companies: To answer policy and coverage questions, guide customers through claims and service requests, automate common inquiries, collect customer information, and provide timely support throughout the policyholder journey. 💵 Banking and Fintech: To automate common customer inquiries, provide faster access to service information, and connect customers with human agents when additional assistance is required. 🏫 Education: To assist students and prospective learners with admission questions, course information, general inquiries, and ongoing support. 💉 Healthcare: To respond to common information requests, guide customers to the appropriate service, and provide a convenient digital channel for customer support. 🖥 SaaS and Technology: To help users with product questions, onboarding, account-related inquiries, and technical support while automating repetitive customer conversations. ✈️ Travel and Hospitality: To answer customer questions, provide service-related information, and assist travelers throughout different stages of their customer journey. REVE Chat is suitable for organizations across these and other industries where customer conversations, support requests, sales inquiries, or digital engagement are an important part of the customer experience. What Problem Does REVE Chat Solve? Customer conversations can come from different channels and involve different types of requests. Some customers need an immediate answer, others need help from a human agent, and some requests may need to be tracked until they are fully resolved. REVE Chat brings these interactions into a connected platform where businesses can combine AI automation with human support. Routine conversations can be automated, customer requests can be organized, and conversations that need personal attention can be handed over to the appropriate human agent. Here are some of the main ways REVE Chat helps: Wize AI Agent Wize is the next-generation AI Agent (built into REVE Chat), helping businesses automate customer conversations that require more than simple, predefined chatbot responses. It can understand your customer messages and respond appropriately, use your business information to provide accurate answers, retrieve data from connected tools like Google Sheets, follow business instructions, and take the right next step based on the conversation. Depending on how the AI Agent is configured, it can help with tasks such as: Answering product, pricing, delivery, refund, and policy questions. Checking inventory or order-related data from connected systems. Guiding customers through product selection or purchase decisions. Collecting customer information before passing the chat to a human agent. Routing complex requests to the righ t support path. Automating repetitive support questions across chat channels. This makes Wize AI Agent useful when businesses want AI to manage more flexible and contextual customer interactions. Live Chat Live Chat allows your team to communicate directly with website visitors and customers in real time. When a visitor needs personal assistance, a human agent can join the conversation and provide support directly from the REVE Chat workspace. Live Chat can help businesses: Answer customer questions in real time. Provide personalized assistance. Help visitors during important stages of their website journey. Share information during customer conversations. Continue conversations that cannot be fully handled through automation. Live Chat can also work alongside REVE Chat’s AI and automation capabilities, allowing businesses to combine automated support with human assistance. Chatbot Chatbot helps businesses automate structured customer conversations and repetitive support requests. Businesses can use the visual chatbot builder to create conversation flows without requiring customers to wait for a human agent for every request. Chatbots can be used to: Answer frequently asked questions. Collect information from customers. Guide visitors through predefined conversation paths. Qualify customer requests. Route customers based on their responses. Provide automated support for common queries. Hand conversations over to human agents when required. This helps reduce repetitive work for support teams while giving customers a clear path to human assistance when automation is not enough. Ticketing Ticketing helps businesses manage customer requests that require tracking, follow-up, or additional work after the initial conversation. Instead of losing an unresolved issue when a conversation ends, support teams can manage the request through a structured ticketing workflow. With Ticketing, teams can manage activities such as: Creating and managing customer support tickets. Assigning tickets to agents or teams. Setting ticket priorities. Tracking customer issues through different stages. Adding internal information for support teams. Following up on unresolved customer requests. Managing issues until they are resolved. Ticketing works alongside REVE Chat’s conversation tools, helping businesses maintain continuity between customer communication and issue resolution. WhatsApp Campaigns WhatsApp Campaigns allows businesses to proactively communicate with selected customers through WhatsApp. Instead of waiting for customers to start every conversation, businesses can create targeted WhatsApp campaigns for appropriate customer communication. Teams can use REVE Chat to: Create audience segments for targeted campaigns. Create and manage WhatsApp message templates. Submit templates for approval where required. Use approved templates in WhatsApp campaigns. Send campaign messages to selected audiences. Schedule campaigns for future delivery. Monitor campaign activity and performance. WhatsApp Campaigns can be used for approved communication scenarios such as customer updates, reminders, follow-ups, promotional communication, and other relevant business messages. Together, these capabilities allow WordPress businesses to combine proactive engagement, AI-powered automation, real-time human assistance, and structured customer support within the REVE Chat platform. Features of REVE Chat REVE Chat provides a connected set of AI, messaging, customer support, and engagement features for businesses using WordPress and other digital channels. These features help teams automate routine conversations, assist customers in real time, organize support requests, and manage customer interactions from one platform. Omnichannel Inbox Manage customer conversations from website chat, WhatsApp, Facebook Messenger, Instagram, email, and other connected channels from a unified inbox. Agents can view conversations and customer context without constantly switching between different communication tools, helping teams maintain continuity across channels. AI Agent and AI Workflows Wize AI Agent can understand customer requests, use business knowledge and connected data, and follow configured workflows to determine what should happen next. Depending on the workflow, an AI Agent can intelligently answer questions, qualify leads, collect information, recommend products or services, take direct booking or buying actions, retrieve data, perform configured actions, or transfer the conversation to a human agent. Qualify customers and intelligently guide them toward direct booking or buying actions. Can be trained with specific business knowledge bases and dedicated data sources. Apply logical conditions, trigger configured actions, and pass conversations to human agents when needed. Connect directly with websites and online stores using API keys to access real-time business data and perform configured actions. AI-Powered Live Chat Communicate with website visitors in real time directly through the REVE Chat widget. Agents can see customer information and conversation context while responding, helping them provide more relevant support. Live Chat can also work with proactive messages, AI assistance, co-browsing, and other engagement tools when additional help is required. Visual Chatbot Builder Create automated chatbot conversations using a visual flow builder instead of building every interaction through code. Businesses can design flows for FAQs, lead collection, customer routing, support requests, and other structured conversations. Chatbots can also transfer customers to live agents when human assistance is needed. Knowledge Base Create a centralized source of business information that REVE Chat’s AI capabilities can use when answering customer questions. Businesses can provide relevant knowledge through supported content sources and keep that information updated so AI-powered conversations can refer to approved business information. Ticketing System Turn customer issues into organized support tickets when a request requires additional investigation or follow-up. Teams can track ticket status, assign requests, add internal notes, categorize issues, set priorities, and manage the customer request through resolution from a centralized ticket workspace. AI Copilot AI Copilot assists human agents while they communicate with customers. It can provide AI-generated reply suggestions, conversation summaries, knowledge assistance, and message support, helping agents respond more efficiently while keeping the human agent in control of the conversation. AI-to-Human Handover REVE Chat allows conversations handled by chatbots or AI Agents to move to human agents when required. Conversation history and available customer context can continue with the handover, reducing the need for customers to repeat the same information when a human agent joins the conversation. Campaign Management Create proactive customer engagement campaigns directly from the REVE Chat platform. REVE Chat supports WhatsApp, Web Push, and SMS campaigns, allowing businesses to prepare audiences and communicate with selected customers instead of relying only on customers to start conversations. Depending on the campaign type, teams can: Create and target audience segments. Prepare and schedule campaign messages. Monitor campaign activity and results. Co-Browsing and Screen Sharing Help customers directly while they navigate your website through REVE Chat’s collaborative support tools. With customer permission, agents can use co-browsing to assist visitors in real time. Tools such as highlighting and on-screen guidance can make it easier to explain processes or help customers complete difficult steps. Voice and Video Calls Move from text chat to voice or video communication when a customer needs a more direct conversation. Voice and video calling can be enabled through the chat experience, making it useful for consultations, demonstrations, onboarding, or support situations that are difficult to handle through text alone. Visitor Monitoring and Customer Context Monitor website visitors and access relevant information while assisting them. REVE Chat can provide visibility into visitor activity, browsing behavior, conversation history, and available customer information, helping agents better understand the context behind a customer request. Contact Management Keep customer information and interaction details organized within REVE Chat. Customer profiles can bring together available contact information, conversation history, tags, notes, and other interaction details so teams can better understand previous customer engagement. Reports and Analytics Use REVE Chat’s analytics dashboards to understand how customer service and engagement activities are performing. Reports can provide information about areas such as: Live chat and conversation activity. AI Agent, chatbot, ticketing, and campaign performance. Agent activity, visitor behavior, customer satisfaction, and service metrics. Role-Based Access and Team Management Control how different team members access and use REVE Chat. Administrators can organize agents into appropriate teams or departments and manage roles, permissions, and access levels. This helps businesses provide users with access based on their responsibilities while maintaining better operational control. Easy switchable from Other Platforms Already using Tawk.to, Tidio, Crisp, Chaty, or LiveChat? You can easily switch to REVE Chat and bring your existing data with you. Our support team can also help guide you through the transfer process. Integrations and Software Support REVE Chat can connect with CRM platforms, ecommerce systems, analytics tools, messaging channels, and other business applications. These integrations help businesses connect customer conversations with the systems they already use and reduce the need to manage customer information across separate tools. WordPress and WooCommerce This REVE Chat WordPress plugin provides a simple way to connect your WordPress website with your REVE Chat account and display the REVE Chat widget on your website. REVE Chat also supports WooCommerce, allowing WordPress ecommerce businesses to use REVE Chat across important shopping pages such as product, cart, and checkout pages. Ecommerce Platforms REVE Chat supports ecommerce integrations that allow customer service teams to assist shoppers while they browse and purchase products. Supported ecommerce platforms include: WooCommerce Shopify Magento Depending on the connected platform, teams can use ecommerce information to: – View relevant product or customer information during conversations. – Recommend products directly to shoppers. – Provide more contextual assistance during the buying journey. CRM and Business Tools Connect REVE Chat with CRM and business applications so customer conversations can work alongside your existing sales and customer management processes. Supported integrations include: HubSpot CRM Salesforce Pipedrive Microsoft Dynamics Zapier The exact capabilities depend on the integration, but CRM connections can help teams keep customer and conversation information connected with their broader business workflows. Analytics and Tracking REVE Chat can work with analytics and tracking tools to help businesses better understand website engagement and customer interactions. Supported options include: Google Analytics Google Tag Manager Other supported analytics and reporting systems These integrations can complement REVE Chat’s built-in reports and analytics when businesses need customer engagement information alongside their existing website or business reporting. Social and Messaging Channels REVE Chat can connect customer communication from multiple messaging and social platforms to its omnichannel environment. Supported channels include: WhatsApp Facebook Messenger Instagram Tiktok Telegram Viber Email Other available communication channels This allows teams to manage conversations from different customer touchpoints without requiring agents to work from a separate application for every channel. Google and Business Communication Platforms REVE Chat also supports integrations with selected Google and business communication services, including: Google Business Profile Google Sheet YouTube Google Play These connections help businesses bring supported customer interactions, messages, reviews, or comments into their customer engagement workflow. APIs and Webhooks For businesses that need to connect REVE Chat with their own applications or internal systems, REVE Chat provides API and webhook capabilities. Developers can use these options to exchange information with external systems and create custom workflows when a ready-made integration does not cover a particular business requirement. Wize AI Agents can also use configured API tools to retrieve information from external business systems when a customer request requires live data, such as order, account, subscription, inventory, or ticket information. Mobile Applications REVE Chat also provides support for customer engagement through mobile applications, including available: Android SDK iOS SDK This allows businesses that operate both WordPress websites and mobile applications to extend customer communication …
