JS Help Desk – AI-Powered Support & Ticketing System vs Really Simple Security – Simple and Performant Security (formerly Really Simple SSL)

JS Help Desk is a professional, AI-enhanced helpdesk and customer support system for WordPress. It offers a complete ticketing solution with front-end submission, guest tickets, and a native AI Copilot to boost agent efficiency. Powered by Zywrap, the AI Copilot brings top-tier large language models directly into your ticket editor. Call AI by Code. Zero Prompt Engineering. Key Resources JS Help Desk Demo Plugin Homepage Video Tutorials Free Version Major Features Core Ticketing & Management – Professional Support System: Enterprise-level ticketing for all users. – Unlimited Tickets & Agents: No artificial limits on your growth. – Unlimited Departments: Organize by Sales, Support, Billing, etc. – Priority Management: Highlight urgent issues with custom colors. – Internal Notes: Agents can add private notes for internal collaboration. – Custom Statuses: Track ticket progress with clear status messages. Zywrap AI Copilot (New!) – Zero Prompt Engineering: Agents don’t need to write prompts. Simply select a Support Intent (e.g., “Ask for Info” or “Escalate”) and the AI does the rest. – 1-Click Summaries: Instantly summarize long, complex ticket threads to get up to speed in seconds. – Smart Data Extraction: Automatically extract error codes, browser versions, and URLs from customer messages into clean, readable Data Cards. – Instant Translation: Break language barriers by translating customer messages or agent replies with a single click. – Auto-Draft Replies: Generate complete, professional responses based on the context of the entire ticket history. – Dynamic Routing: Automatically routes requests through the best available AI models (OpenAI, Anthropic, Gemini, Groq) via the Zywrap API. User & Agent Experience – Front-end Submission: Users create and track tickets without accessing the dashboard. – Guest/Visitor Tickets: Allow users to open tickets without creating an account. – Fully Responsive: Optimized for smartphones, tablets, and desktops. – HTML Editor: Rich text support for ticket summaries and replies. – Multiple Attachments: Admin-controlled size and file type limits. Automation & AI – Instant Answers (New!): As a customer describes their problem, matching knowledge base articles, FAQs and canned responses surface right on the ticket form – so the simple questions get answered before a ticket is ever filed. – AI-Powered Reply Suggestions: Generate context-aware smart responses to save time. – Email Notifications: Automated alerts for new tickets, replies, and status changes. – Field & Email Managers: Full control over 12+ custom fields and HTML email templates. Security & Compliance – GDPR Ready: Built-in tools for data erasure and anonymization. – Spam Protection: Supports built-in Captcha and Google reCAPTCHA. – Terms & Conditions: Require agreement before ticket submission. Customization & Reporting – Color Themes: 7 preset palettes to match your brand. – Detailed Reports: Summaries by agent, department, priority, and status. – RTL Ready: Full support for right-to-left languages. – Translations: Supports 35+ languages including French, German, Spanish, Arabic, and Chinese. Shortcodes [jssupportticket] – Control Panel [jssupportticket_addticket] – Add New Ticket form [jssupportticket_mytickets] – User Ticket List Premium Add-Ons JS Help Desk is a complete help desk system with 35+ professional addons. Email Piping – Create/reply to tickets via email. Time Tracking – Log time spent on resolutions. Paid Support – Charge per ticket or subscription. Agents – Multi-agent management & permissions. Agent Auto Assign – Rule-based ticket routing. Multi Forms – Unique forms per department. Merge Tickets – Combine duplicate queries easily. Ticket Overdue – Track SLA deadlines & response times. SMTP – Custom email protocol for reliability. Ban Email – Block specific users or domains. WooCommerce – Connect support to customer orders. Private Credentials – Store & auto-delete sensitive data. Email CC – Keep stakeholders updated on tickets. Export – Export ticket data/history to CSV. Desktop Notification – Real-time browser alerts. Ticket History – Full audit log of all ticket actions. Ticket Auto Close – Auto-close inactive ticket threads. Feedback – Collect agent performance ratings. Helptopic – Categorize queries for easy browsing. Private Note – Private internal agent communication. Knowledge Base – Self-service documentation portal. Canned Response – Pre-defined templates for fast replies. Max Tickets – Limit open tickets per user/agent. Mail Chimp – Sync users to marketing mailing lists. User Options – Advanced registration & Captcha. Ticket Actions – Add power actions like Print, Lock, Ticket In-Progress, and advanced Priority controls. Announcements – Broadcast news to all support users. Downloads – Share supporting files with customers. FAQ – Database of frequently asked questions. Admin Widgets – Real-time stats on WP dashboard. Internal Mail – Agent-to-agent messaging system. Envato Validation – Verify purchase codes for tickets. Front-End Widgets – Display ticket stats in sidebars. Multi Language Emails – Language-based templates. Easy Digital Download – Integrated support for EDD. Privacy & Third-Party Service Disclosure To provide advanced AI functionalities, JS Help Desk integrates with the Zywrap Cloud API (a third-party service). Data Transmission: When an agent actively uses an AI feature (such as “Generate Reply”, “Summarize”, “Extract Details”, or “Translate”), the content of the specific ticket thread and the customer’s message are securely transmitted to the Zywrap API to generate the response. Opt-In Required: The AI Copilot is completely disabled by default. No data is transmitted unless an Administrator explicitly registers for a Zywrap account, inputs their API Key in the settings, and an agent clicks an AI action button. Data Usage: Data sent to the Zywrap API is used strictly for generating the requested AI text in real-time. Please review the Zywrap Privacy Policy for full details on data handling.

Easily improve site security with WordPress Hardening, Two-Factor Authentication (2FA), Login Protection, Vulnerability Detection and SSL certificate. Really simple, Effective and Performant WordPress Security Really Simple Security is the most lightweight and easy-to-use security plugin for WordPress. It secures your WordPress website with SSL certificate generation, including proper 301 https redirection and SSL enforcement, scanning for possible vulnerabilities, Login Protection and implementing essential WordPress hardening features. We believe that security should have the absolute minimum effect on website performance, user experience and maintainability. Therefore, Really Simple Security is: Lightweight: Every security feature is developed with a modular approach and with performance in mind. Disabled features won’t load any redundant code. Easy-to-use: 1-minute configuration with short onboarding setup. Security Features Easy SSL Migration Migrates your website to HTTPS and enforces SSL in just one click. 301 redirect via PHP or .htaccess Secure cookies Let’s Encrypt: Install an SSL Certificate if your hosting provider supports manual installation. Server Health Check: Your server configuration is every bit as important for your website security. WordPress Hardening Tweak your configuration and keep WordPress fortified and safe by tackling potential weaknesses. Prevent code execution in the uploads folder Prevent login feedback and disable user enumeration Disable XML-RPC Disable directory browsing Username restrictions (block ‘admin’ and public names) and much more.. Vulnerability Detection Get notified when plugins, themes or WP core contain vulnerabilities and need appropriate action. Login Protection Allow or enforce Two-Factor Authentication (2FA) for specific user roles. Users receive a two-factor code via Email. Improve Security with Really Simple Security Pro Protect your site with all essential security features by upgrading to Really Simple Security Pro. Advanced SSL enforcement Mixed Content Scan & Fixer. Detect files that are requested over HTTP and fix them to HTTPS, both Front- and Back-end. Enable HTTP Strict Transport Security and configure your site for the HSTS Preload list. Firewall Really Simple Security Pro includes a performant and efficient WordPress firewall, to stop bots, crawlers and bad actors with IP and username blocks. 404 blocking – Blocks crawlers as they trigger unusual numbers of 404 errors. Region blocking – Only allow/block access to your site from specific regions. Automated and customisable Firewall rules. IP blocklist and allowlist. Security Headers Security headers protect your site visitors against the risk of clickjacking, cross-site-forgery attacks, stealing login credentials and malware. Independent of your Server Configuration, works on Apache, LiteSpeed, NGINX, etc. Protect your website visitors with X-XSS Protection, X-Content-Type-Options, X-Frame-Options, a Referrer Policy and CORS headers. Automatically generate your WordPress-tailored Content Security Policy. Vulnerability Measures When a vulnerability is detected in a plugin, theme or WordPress core you will get notified accordingly. With Vulnerability Measures, you can configure simple but effective measures to make sure that a critical vulnerability won’t remain unattended. Force update: An update process will be tried multiple times until it can be assumed development of a theme or plugin is abandoned. You will be notified during these steps. Quarantine: When a plugin or theme can’t be updated to solve a vulnerability, Really Simple Security can quarantine the plugin. Advanced Site Hardening Choose a custom login URL Automated File Permissions check and fixer Rename and randomize your database prefix Change the debug.log file location to a non-public folder Disable application passwords Control admin creation Disable HTTP methods, reducing HTTP requests Login Protection Secure your website’s login process and user accounts with powerful security measures. Two-Step verification (Email login) 2FA (two factor authentication) with TOTP Passwordless login with passkey login Enforce strong passwords and frequent password change Limit Login Attempts With Limit Login Attempts you can configure a threshold to temporarily or permanently block IP addresses or (non-existing) usernames. You can also throw a CAPTCHA after a failed login (hCaptcha or Google reCaptcha) Access Control Restrict access to your site for specific regions. Add specific IP addresses or IP ranges to the Blocklist or Allowlist. Useful Links Documentation Security Definitions Translate Really Simple Security Issues & pull requests Feature requests Love Really Simple Security? If you want to support the continuing development of this plugin, please consider buying Really Simple Security Pro, which includes some excellent security features and premium support. About Really Simple Plugins Our mission is to make complex WordPress requirements really easy. Really Simple Security is developed by Really Simple Plugins. For generating SSL certificates, Really Simple Security uses the le acme2 PHP Let’s Encrypt client library, thanks to ‘fbett’ for providing it. Vulnerability Detection uses WP Vulnerability, an open-source initiative by Javier Casares. Want to join as a collaborator? We’re on GitHub as well!