JivoChat Live Chat – WP live chat plugin for WordPress vs LiveChat for Easy Digital Downloads

Omnichannel live chat tailored for e-commerce JivoChat is an all-in-one business messenger that is optimized for WordPress which teams use to talk to customers everywhere: live chat, phone, email, and social. JivoChat allows you to serve efficient customer support to your clients, thereby increasing your conversion and sales. Customize and configure freely, get the most out of it by reflecting your style and strategy. Top Benefits Connect all of your communication channels and handle it from a single app efficiently Engage with your visitors in real-time and convert them to paying customers Manage your customers efficiently with in-app CRM as a team or connect your favorite CRM easily Offer calls to your visitors via live chat widget and/or connect your phone number to make/receive calls via Jivo Social Proof Trusted by more than 290.000 users, it is the most popular live chat solution in the market. It works at every device smoothly! Use JivoChat and have your chat widget for your WordPress website, position it wherever you want, customize and configure freely, demonstrate your value effectively, and solve issues of your clients efficiently. Turn your visitors into happy customers now! “JivoChat has proven itself as a simple and very effective way to drive up user engagement, optimize customer support, and increase conversions. Implementing takes less than 10 seconds, but the benefits seem to continue growing forever. We’re delighted to recommend JivoChat to all our clients – we know they’ll love it just as much as we” Eddie Daniels | Managing Director, BouncyCastle Network Ask for a demo & get support Try us for 14 days, you won’t regret it. Our support is 24/7 and the most helpful you can find around, so please don’t hesitate to reach us. We can offer you a product tour, answer your questions, and make you sure about choosing us. Features Omnichannel: Send and receive client communications through Facebook Messenger, WhatsApp, Apple Business Chat, Telegram, your support e-mail address, and even your phone! All inquiries are in one place to be handled. Offline Messages: Are you not available 24/7? It is perfectly fine, inquiries will be on hold at your inbox and you can reach clients afterward given that they leave their e-mail address on a contact form. Callbacks: Offer your visitors a call when chat is not enough. They can type their phone number and request a call, which you can make from our app conveniently. Power and Variety of Apps: JivoChat offers powerful desktop and mobile apps and a web-based app that you can reach via your favorite browser. Multi-agent Chats: Transfer chats to your colleagues or invite them to participate in open support chats with customers. Visitor Monitoring & Smart Triggers: Track your visitors in real-time and proactively initiate live chats with them upon conditions you’ve set. Built-in CRM: Jivo offers a simple CRM in the app that allows you to track statuses with your clients, attach comments to them, and funnel them. Unlimited Archive: All visitors and all of your conversations are stored without a limit. Conversation history with a client automatically loads when you chat again. Team Chats: Do you use apps to communicate as a team? You won’t need them anymore, we offer an efficient and powerful team chat feature at our app. All messages at one place! Reminders: Set a reminder for you or one of your colleagues to perform future actions on a specific conversation with a customer. Geo-IP Based Behaviors: With our Regions feature, you can show a customized widget for different cities or countries. With a different language, behavior, or set of agents. Automatic Translator: Forget the language barriers, Jivo will automatically translate your live chat in both directions with foreign-language speakers instantly and accurately. Quick Phrases & Canned Responses: Create predefined messages and send them by using hotkeys, get suggestions from messages you’ve sent before. Typing Insights: See the messages that visitors live typing before they hit “send.” GDPR Compliance: JivoChat fully complies with GDPR requirements. CRM Integrations, API & Webhooks: Are you looking for a powerful arsenal to let you extend boundaries? JivoChat offers a powerful set of solutions for you then. You can have a live chat widget where you want with our Webhooks API, change the behavior of the widget with JS API, and integrate your CRM with Webhooks. Quick Site Load Time: Don’t worry about your loading time: Jivo scripts are loaded asynchronously. Help We have 24/7 live support! In case you need instructions, you can visit our knowledge base. You can ask your questions to our support at our knowledge base via JivoChat Live Chat widget. Supported languages English / English Live Chat Plugin Russian / Русский плагин живого чата Spanish / Español Complemento de Chat en Vivo Brazilian Portuguese / Português do Brasil Plugin de Chat ao Vivo Turkish / Türkçe canlı destek eklentisi Indonesian / Bahasa Indonesia live chat plugin German / Deutsch Live Chat Unterstützung Plugin French / Français Plugin de Chat en Direct Dutch / Nederlands Live Chat Plug-in Italian / Italiano Supporto Plug-in Live Chat Japanese / 日本語 ライブチャットプラグイン Portuguese / Português Plugin de Chat ao Vivo Ukrainian / Українська плагін живого чату Romanian / Română plugin de chat live Norwegian / Norsk live chat-plugin Polish / Polski wtyczka czatu na żywo Swedish / Svenska live chat plugin Belarusian / Беларуская мова плагин живого чата Catalan / Català complement de xat en directe Simplified Chinese / 简体中文 实时聊天插件 Czech / Česky live chat plugin Danish / Danska live chat plugin Greek / Ελληνικά προσθήκη ζωντανής συνομιλίας Finnish / Suomi live chat-laajennus Kazakh / қазақ тілі тірі чат плагині

LiveChat is a live chat application that allows you to chat with customers on your website, immediately answer their questions resolve any concerns. The way it works is simple: you add live chat to your website, wait for your visitors to ask a question or, alternatively, approach them with chat invitations. For you, it means more satisfied customers, more resolved problems, and more sold products. If you sell digital products online such as ebooks, software, WordPress plugins or themes, then using live chat is a no-brainer. Customers love to chat with live agents because it’s a fast and natural way to have their questions answered. With live chat for Easy Digital Downloads by LiveChat, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchasing process. LiveChat is also customizable to match your website design, allowing you to upload your logo, set up messages for when you’re online and offline. You can also keep track of how many chats end up with a sale, how satisfied your customers are with your service, your average response time and more. In addition to live chat support, it lets you respond to offline messages as they are saved within the LiveChat dashboard as tickets. Capture contact info with pre- and post- chat surveys to provide personalized customer experience. Additionally, our live chat plugin integrates with popular third-party apps for merchants, including MailChimp, Zendesk, HubSpot CRM, Facebook Messenger, and more. Live chat benefits Convenience for customers – with live chat for Easy Digital Downloads, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient. Improve average order value – using live chat and Easy Digital Downloads together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process. Increase sales – using live chat to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value. Faster problem resolution – from overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat is by far the quickest and simplest. Stay competitive – just by offering live chat support – Easy Digital Downloads users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers. Add live chat to your Easy Digital Downloads store Add a live chat plugin to your EDD website to manage communication and integractions with customers. With live chat, you can have a direct contact with a customer that allows you to generate and capture more leads thanks to improved conversations. Usage The easiest way to add live chat to Easy Digital Downloads is to install our WordPress live chat plugin. This will automatically embed the live chat code on all your webstore pages, without any copy paste needed. Once installed, you’ll need to download our desktop app for Windows or Mac OS. No additional software is necessary if you are planning to use the web-based app – works on all up-to-date browsers. With our apps for iOS and Android you can respond to customers and keep conversations going from anywhere. Requirements You need a LiveChat account to work with live chat plugin — you can create one during the process of plugin installation. For an overview of live chat plans and features navigate to our website. There’s a 14-day trial available so you can test out all of the features for free – no credit card required. Sign up for LiveChat here! Live Chat Features Visitor tracking – gather customer data – our live chat widget keeps track of the location of your customers and shows what page they are on, where are they from and more. Live chat triggers – these allow you to initiate conversations when certain criteria are met; automatically live chat with your visitors once they land on your website. Feedback: add surveys to the live chat window; gather customer information and insights at the beginning and end of each chat. Reports and Analytics – spot areas which can be optimized and more efficient with built-in live chat and tickets metrics. Reports are also available through API. Gathered data are exportable in CSV format. Ticket form – when you go offline, our live chat plugin for WordPress enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions. Live chat transcripts – browse through comments reflecting customers needs and expectations; live chat transcripts are saved without expiration date so you can access them anytime. Multi-channel communications – reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email. Customizable live chat widget – each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your with your logo and include social media channels. Canned responses – send pre-made answers to popular questions that can be recalled with just a few keystrokes. Mobile live chat applications – mobile apps for iOS and Android will help you chat with customers wherever you are. With our live chat plugin, there are many other features that can help you drive more sales and improve customer satisfaction; you can see all of them here. Multilingual live chat plugin Adjusting language of your chat window to the language your page is a very important step of the customization. Because of that, LiveChat has been translated into 45 languages; below is the list of supported languages: Arabic / العَرَبِيَّة chat plugin Armenian / Հայերեն chat plugin Azeri / Azərbaycan chat plugin Bulgarian / български chat plugin Catalan / Català chat plugin Simplified Chinese / 简体中文 chat plugin Traditional Chinese / 繁體中文 chat plugin Croatian / Hrvatski chat plugin Czech / Česky chat plugin Danish / Dansk chat plugin Dutch / Nederlands chat plugin English chat plugin Estonian / Eesti chat plugin Finnish / Suomi chat plugin French / Français chat plugin Georgian / ქართული chat plugin German / Deutsch chat plugin Greek / Ελληνικά chat plugin Hebrew / עברית chat plugin Hungarian / Magyar chat plugin Icelandic / Íslenska chat plugin Indonesian / Bahasa Indonesia chat plugin Italian / Italiano chat plugin Japanese / 日本語 chat plugin Kazakh / қазақ тілі chat plugin Korean / 한국어 chat plugin Latvian / Latviešu chat plugin Lithuanian / Lietuvių chat plugin Malaysian / Bahasa Malaysia chat plugin Norwegian (bokmål) / Norsk (bokmål) chat plugin Norwegian (nynorsk) / Norsk (nynorsk) chat plugin Polish / Polski chat plugin Portuguese / Português chat plugin Brazilian Portuguese / Português brasileiro chat plugin Romanian / Română chat plugin Russian / Русский chat plugin Serbian / Srpski chat plugin Slovak / Slovenčina chat plugin Slovene / Slovenščina chat plugin Spanish / Español chat plugin Swedish / Svenska chat plugin Thai / ไทย chat plugin Turkish / Türkçe chat plugin Ukrainian / Українська chat plugin Vietnamese / Tiếng Việt chat plugin Press & Brand Assets If you are interested in writing about LiveChat, then we have have prepared a LiveChat Press page where you can download our logo, screenshots, and other relevant assets. Notes LiveChat is the best live chat plugin for Easy Digital Downloads plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers. Testimonials We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option. Jamie Lowary, a sales lead at PATLive At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96%. Michal Haze, the Head of Customer Experience at Kinguin Documentation and Support For documentation and tutorials go to our help desk article. If you have any more questions, start a live chat session with our support on the Easy Digital Downloads integration page. For more information about live chat features, FAQs and documentation, check out our website. If interested, you can join our community group here. About us LiveChat is a provider of cloud-based customers service platform with live support, ticketing system and web analytics capabilities. The main aim of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 25,000 businesses including top names like Ikea and PayPal. The LiveChat ecosystem LiveChat’s ecosystem of products includes: – LiveChat – a communication tool that allows you to chat live with your customers. – HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients. – ChatBot – a bot framework for AI chat bots. – Open Messaging Platform – create and monetize apps or build extensions for your own team. – Knowledge Base – software that helps your LiveChat agents and website visitors at the same time. It consists of the Internal Widget and the public Help Center.