Instant Knowledge Base – Documentation, Knowledge Base, Help Center & Wiki Resource Center
Instant Knowledge Base helps you publish a fast, organized WordPress knowledge base without building a documentation system from scratch. Create help articles, group them into hierarchical Help Topics, add searchable FAQs, and give visitors a clear path to the answer they need. Use it for product documentation, customer support, SaaS onboarding, internal wikis, standard operating procedures, tutorials, troubleshooting guides, and frequently asked questions. The Core plugin includes unlimited knowledge base articles and FAQs, three responsive layouts, AJAX live search, article feedback, access controls, basic analytics, custom ordering, and flexible display options. It works with classic and block themes and can be embedded with a shortcode. A searchable help center for WordPress Visitors can search documentation as they type, browse Help Topics, open related articles, and move through clear breadcrumb navigation. Responsive landing, category, and article templates keep documentation readable on desktops, laptops, tablets, and phones. Three responsive knowledge base layouts Choose the presentation that fits your content: Default: A clean support hub with topic cards, popular articles, and a reading-focused article view. Classic: A familiar documentation layout with structured navigation for larger help libraries. Plain Index: A lightweight, text-first directory for simple documentation and internal knowledge bases. Knowledge base articles and Help Topics Create and manage documentation with a dedicated article post type. Use parent and child Help Topics to build a useful hierarchy, control topic visibility, show or hide empty topics, and manually order topics and articles. WordPress FAQ plugin features Enable the included FAQ system to publish searchable questions and answers. Organize FAQs into categories and output FAQ structured data for eligible content. Search engines determine whether rich results are displayed. Built-in engagement tools Measure article views, collect helpful or not-helpful feedback, review basic search and engagement summaries, and guide readers with popular and related articles. Access and privacy controls Require visitors to log in before viewing the knowledge base, or override access settings for individual articles. Optional consent controls are available for knowledge base analytics, and analytics can be disabled from the plugin settings. Core Features Unlimited articles, FAQs, and FAQ categories Default, Classic, and Plain Index layouts Responsive knowledge base, category, and article pages Live search and search results Hierarchical Help Topics and subtopics Manual Help Topic and article ordering Topic visibility and empty-topic controls Breadcrumbs, related articles, popular articles, views, and feedback Basic search and engagement analytics Global and per-article login requirements FAQ structured data and presentation settings Floating search widget and import/export tools Block-theme and classic-theme compatibility Knowledge base shortcode: [instant_knowledgebase] FAQ shortcode: [ikbase_faqs] WALK-THROUGH: Instant Knowledge Base Tutorial Learn how to install, activate, and configure your knowledge base with our easy step-by-step guide. Instant Knowledge Base Pro The free Core plugin is a complete knowledge base and remains fully functional without an upgrade. Instant Knowledge Base Pro is a separate add-on for businesses, agencies, and documentation teams that need more design control, richer editorial tools, multi-product organization, and deeper reporting. What is included in Pro? Premium layouts: Compact, Content Focus, Help Center Modern, Opt-in Focus, Knowledge Canvas, and other designed experiences. Advanced analytics: Explore search terms, missing-content opportunities, engagement, article performance, funnels, and automated insights. Product documentation: Organize one knowledge base around multiple products, brands, services, or platforms with product-specific landing pages and content filtering. Advanced search interfaces: Add dropdown results, live suggestions, and richer search presentation options. Hero and design controls: Customize hero backgrounds, colors, content, search presentation, typography, and branding in more detail. Content Editor Tools: Insert code, content boxes, media, iFrames, interactive checklists, and single checks. Knowledge base widget: Embed searchable documentation in more locations with the Pro widget shortcode. Video tutorials section: Present product demos, walkthroughs, and training resources inside the help center. Advanced integrations: Connect optional external analytics services and use additional export and reporting tools. PDF exports: Export supported articles and analytics reports as PDFs. Why upgrade to Pro? Upgrade when your help center has outgrown one documentation structure or support decisions need more than basic totals. Pro helps teams: Run documentation for several products from one WordPress site. Match a knowledge base more closely to a company or client brand. Discover unsuccessful searches and missing documentation topics. Create richer tutorials and interactive onboarding workflows. Improve access with widgets and advanced search. Produce reports and exports for teams or clients. Compare Instant Knowledge Base Pro features and plans Support and Documentation Knowledge base documentation Instant Knowledge Base product page Video tutorials WordPress.org support forum
Knowledge Base
Knowledge Base makes building a knowledge base or FAQ for your WordPress site easy, fast, and scalable. Whether you need a simple FAQ page, a full self-service help center, or a structured multi-product wiki, Knowledge Base scales to fit. Organize articles into products and sections, customize permalinks, and let your customers help themselves: no coding required. Perfect for: Multi-product companies managing multiple help centers SaaS platforms with self-service documentation portals Ecommerce support centers reducing ticket volume Documentation hubs and internal company wikis Developers building customer-facing knowledge portals Live Demo. Powerful features available in the Free version Unlimited Knowledge Bases: Support as many products as you like, with unlimited sections and sub-sections. Beautiful, Responsive Layouts: Ships with clean templates powered by the Responsive Grid System. Customisable Permalinks: View your KB at /knowledgebase/ by default or change the base slugs for articles, sections, products, and tags. Advanced custom permalink structures with dynamic placeholders are available in Pro. Shortcodes + Gutenberg Blocks: Add KB listings anywhere using [knowledgebase] or use the Knowledge Base block. Built-in Breadcrumbs: Improve UX and SEO with breadcrumb navigation. Widgets Included: WZKB Articles, WZKB Sections, WZKB Products, and WZKB Breadcrumbs widgets. Built-in Caching: Speed up your Knowledge Base without extra plugins. Configurable cache expiry settings are available in Pro. Multilingual Ready: Full WPML and Polylang compatibility — translate articles, sections, products, and tags; language-aware caching and widgets included out of the box. Auto Table of Contents: Automatically generate a linked Table of Contents from article headings, with configurable depth and minimum heading threshold. Live Search Suggestions: Show accessible AJAX search suggestions as visitors type in the Knowledge Base search form. Related Articles: Display related articles at the bottom of KB articles based on categories and tags. Alerts: Add attention-grabbing alert boxes with the [kbalert] shortcode or Alerts block. Settings Export & Import: Back up and restore all plugin settings as a JSON file. Sensitive values (API keys, webhook secrets) are automatically stripped on export and never overwritten on import. Pro features Knowledge Base Pro enhances the plugin with advanced features for larger documentation sites, including ratings and feedback, a help widget, a powerful custom permalinks engine, premium layouts, enhanced TOC surfaces, and additional admin tools. Article Rating & Feedback System: Collect binary or 5-star feedback with optional follow-up questions, admin alerts, Bayesian sorting, and GDPR-friendly tracking modes. Help Widget: Offer an in-app support hub with live search, suggested articles, and a contact form inside a floating assistant. Custom Permalinks Engine: Craft advanced URL structures for articles, sections, tags, and products using dynamic placeholders. Knowledge Base Homepage Mode: Display the Knowledge Base on your site homepage. The Knowledge Base URL becomes the homepage and the Knowledge Base archive URL redirects to the homepage. Premium Layout Pack: Unlock seven additional frontend styles (Modern, Minimal, Boxed, Gradient, Compact, Magazine, Professional). Enhanced Table of Contents: Three Pro TOC delivery surfaces — a sidebar widget that renders the TOC for the current article, a Gutenberg block to insert the TOC inline, and a floating/sticky panel that follows the reader down the page. Advanced Admin Tools: Control knowledge base caching with expiry settings, on-demand cache clearing, and other productivity enhancements. Documentation Layout Mode: Transform any KB page into a three-column docs site with a sticky section-tree sidebar on the left, article content in the center, and an “On this page” TOC rail on the right. Collapsible accordion navigation adapts to the current product, section, or article automatically. Section Tree Block & Widget: Display a context-aware hierarchical navigation tree of your KB products, sections, and articles anywhere — as a Gutenberg block or a classic sidebar widget. The tree collapses and expands sections with an accessible accordion, and highlights the current page automatically. GitHub Integration: Sync markdown documentation from a GitHub repo. Push changes via webhooks and articles are created or updated automatically. YAML frontmatter controls slug, title, products, and sections. Article Export & Import: Export all Knowledge Base articles as a Markdown ZIP (with YAML frontmatter), a SQL INSERT dump, or an XLSX metadata spreadsheet. Re-import Markdown ZIPs to restore or migrate articles, with automatic taxonomy mapping and overwrite/skip control. Key Concepts Articles: Custom post type wz_knowledgebase: your FAQs, how-to guides, and documentation. Products: Custom taxonomy wzkb_product: link articles to one or more products. Sections: Custom taxonomy wzkb_category: organize content neatly into categories. Tags: Optional wzkb_tag taxonomy: make finding content even easier. Contribute If you have an idea, I’d love to hear it. WebberZone Knowledge Base is also available on Github. You can create an issue on the Github page or, better yet, fork the plugin, add a new feature and send me a pull request.
