Inbox vs LivePerson LiveChat + Messaging

Author: Fahad Mahmood Project URI: http://androidbubble.com/blog/wordpress/plugins/inbox Demo URI: http://demo.androidbubble.com/help License: GPL 3. See License below for copyright jots and titles. Inbox is a free communication tool for WooCommerce vendors and customers. Vnedors can manage their own communication threads privately with this plugin. Any user who is logged in can ask a question or put any query through help section. User will select the department from list to which he has some query and provide his email which is optional and his message. These messages will appear in your inbox and admin panel as well. Relevant Administrators or Moderators will reply the queries as support departments. Admin can add new departments, manage staff department-wise. Admin can also monitor communication threads and apply filters with an alert. WooCommerce customers also can manage their communication threads with support departments and online vendors. Only logged-in user can communicate within the system. This plugin is an internal communication system among website registered users. In addition you can create support/help desks like contact forms etc. unregistered users can also submit inquiries and your administrator/moderators can reply those threads. Tags messages, users, administration, support, tickets, resolution center, disputes, alerts, chat, help desk, vendors Features Admin can send/schedule messages to all users View all communication threads and apply filters Define different departments and assign staff for sales and support Shortcodes for users list Allow/Disallow words in threads Google Maps API compatibility Shortcode based pages License This WordPress plugin is a free software: you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation, either version 2 of the License, or any later version. This WordPress plugin is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. You should have received a copy of the GNU General Public License along with this WordPress plugin. If not, see http://www.gnu.org/licenses/gpl-2.0.html.

LiveEngage is the modern way to talk to visitors whether they’re on your site via desktop or on their mobile devices. Your customers prefer digital communication like chat, messaging, and SMS. With LiveEngage, you can interact with your customers however they want, from one easy-to-use platform. This plugin adds the necessary tag script to your site footer that enables the livechat functionality. Get Started Now Benefits for Merchants: Fast and simple setup Connect with prospects and customers in real-time Create and maintain time saving pre-written responses Increase customer satisfaction Strengthen brand loyalty Increase sales conversion Stay connected with your visitors and customers on the go with the LiveEngage mobile app Out-of-the-box KPI reporting metrics that track engagement performance, agent effectiveness, and real time data on customer satisfaction Fully customize aspects of the LiveEngage platform to match your brand’s look and feel Protect your consumers’ information with enterprise-grade security and stability Benefits for Customers: Your customers prefer digital communication like chat, messaging, and SMS. With LiveEngage, you’ll be able to connect with prospects and customers via their preferred method of engagement and build a relationship. PRODUCT FEATURES Deliver the right chat invitation to the right customer at the right time: Display click-to-chat buttons so customers and visitors can request to chat whenever they need help Monitor visitor activity in real time and push proactive chat invitations to high value visitors on important product pages, and send targeted offers to hesitating customers about to abandon their cart. Make more sales; increase your conversion rates by more than 25%! Make the most of mobile for both you and your customers: Chat with your customers and prospects from any device Have the flexibility to stay connected with your customers on the go, wherever you are with the LiveEngage mobile app Customization to match your needs and brand: Get complete control over your chat window’s colors, themes, and CSS Integrate easily with the LiveEngage platform to provide additional connection options including voice and content Real-time contextual & analytics reporting: LiveEngage empowers companies to drive and optimize their digital engagement strategy on the fly with real-time and long-term operational KPI’s, reports, and dashboards Empower your agents to create meaningful connections and increase efficiency: Handle multiple conversations simultaneously with a workspace that has all the tools needed to increase efficiency Obtain detailed information about the chatter – including customer records, geographic location, what search engine or marketing campaign they came from Provide hands-on assistance with text-highlighting and co-browsing capabilities Seamlessly transfer chats to other agents such as second-level support Protect your consumers’ information with enterprise-grade security and stability: LivePerson complies with ISO 27001, SOC 2, PCI-DSS, SSAE 16 SOC 2, SOX, FISC, EU Privacy and other security standards Integration features: Configure the account number the module should use to embed LiveChat on your site. LiveChat visibility settings based on a blacklist or whitelist of certain pages and user roles. Pricing and Plans: Click here or go to http://register.liveperson.com/wordpress to get started with a special promotion for WordPress users.