Hyve Lite – AI Chatbot Trained on WordPress Posts, Pages, Products & More with ChatGPT vs AI Chatbot & Support Agent

Every site gets the same handful of questions over and over. What does this cost, how does it work, is there a version for me? The answer is usually already written down somewhere on your site, and nobody can find it. Hyve is a conversational AI assistant and WordPress chatbot trained on your own content. Using retrieval-augmented generation (RAG), it searches the posts, pages, products, and other content you choose, then generates answers based only on what it finds. It suits any site with content worth searching. A blog with hundreds of posts, a documentation site people keep emailing about, a service business answering the same pricing questions, or a WooCommerce store. Whether you’re helping customers find products, answering customer support questions, or making documentation easier to search, Hyve turns your WordPress content into an AI knowledge base that visitors can chat with naturally. Hyve Pro | Free vs Pro | Documentation | Support Forum Set up in three steps Pick the posts, pages, and products the chatbot should learn from. Choose how the AI runs, either with Hyve Connect free monthly credits or your own OpenAI key. The chat widget goes live, and answers come from your content. Two ways to power the AI Hyve Connect: We host the AI, and the free plan includes free monthly credits, so there is no API key to manage. It is the easiest way to run an AI chatbot without an API key. Install it, pick your content, and the chatbot answers the same day. Your own OpenAI key: Bring an OpenAI account you already have and choose from the same GPT models behind ChatGPT, starting with GPT-4o mini. As your traffic grows, you can trade cost against answer quality while paying OpenAI directly for what you use, with no per-message fee to us. You can switch between the two whenever you like, and your knowledge base comes with you. Your content, and nothing else Hyve uses retrieval-augmented generation (RAG), meaning every question starts by searching your content first. The AI then generates an answer from the most relevant information instead of relying on its general knowledge or the open web. If the answer is not in your content, Hyve says so. It does not guess, and it will not invent a price or a policy you never wrote. Free features Train it on your WordPress content Build an AI knowledge base from the content you already publish, without copying or rewriting anything. Add posts, pages, WooCommerce products, and any custom post type, so the AI chatbot handles product questions as readily as blog or documentation questions Edit a page and Hyve re-indexes it on save, so nobody gets an answer from an old version Every answer links back to the page it came from, so visitors can click through and read more Scale your AI knowledge base to thousands of documents by connecting an external vector database like Qdrant. Put the chat where you want it Add the assistant wherever visitors need help, from every page on your site to a single landing page. A floating chat bubble in either bottom corner, or an inline chat sitting in the page itself Drop it in with the Hyve Chat Gutenberg blocks, or the [hyve] and [hyve floating="true"] shortcodes for any theme, page builder, or widget area Run the website chatbot site-wide, only on the pages you pick, or everywhere except the ones you exclude with visibility filters Control the conversation Shape how your AI assistant talks to visitors while keeping conversations safe and helpful. Write the welcome message visitors see first, and the fallback message for questions your content does not cover Content moderation screens visitor messages before they reach the AI Chat sound and message timestamps, both optional Read your three most recent conversations from the dashboard and see what people are actually asking More with Hyve Pro Hyve Pro adds the parts that turn a chatbot into a customer support and sales tool. More knowledge sources Expand your AI knowledge base beyond WordPress by importing files and external websites. Import PDF, Word, Markdown, text and CSV files, which turns manuals, policies and price lists into answers without republishing them Crawl any website URL, or add a whole site through its sitemap, for documentation that lives outside WordPress Type in custom data for answers you would rather not publish publicly Turn conversations into leads Never lose a potential customer. Capture leads inside the chat and keep the full conversation alongside every enquiry. A contact form inside the chat, with the fields you choose, so the chatbot doubles as a lead capture form Show it before the chat starts, when the bot cannot answer, or when a visitor asks to speak to a person Every lead lands in your dashboard beside the conversation it came from, so you have the context before you reply Skills for live website answers Go beyond your knowledge base by letting Hyve retrieve live information from your website while keeping every action read-only. Search your WooCommerce catalog and return live prices and stock, so nobody is pointed at a product that sold out Check a signed-in customer’s order status, with identity taken from their account rather than an order number Run a site search when the knowledge base does not cover a question, then point the visitor to the right article You decide which skills are switched on, and every one of them is read-only Send the data where you work Connect Hyve with your existing workflows so conversations, leads, and knowledge searches reach the tools your team already uses. Webhooks push visitor messages, bot replies, and captured leads to any URL the moment they happen, so the events land in the tools your team already uses API access lets external tools search your knowledge base through a secure endpoint Start the conversation first Reach out before visitors leave by starting conversations at the moments they’re most likely to need help. Proactive messages open the chat on time spent, scroll depth, or exit intent, catching someone before they leave Suggested follow-up questions appear after each reply, keeping the conversation moving Learn what visitors want Understand what people ask most, discover content gaps, and continuously improve your knowledge base. Browse every conversation to spot common questions and trends Find unanswered questions and use them to improve your knowledge base Export chats as CSV and let your team review conversations without admin access Make it yours Customize the assistant so it feels like part of your brand instead of a generic chatbot. Give your AI assistant a custom name and personality Shape every response with custom instructions Match your brand with custom colors, icons, and widget styling Compare Free vs Pro and see everything Hyve Pro includes → AI processing and third-party services For AI processing, Hyve relies on the OpenAI API to provide certain features, such as text generation and language processing. How your data reaches OpenAI depends on which option you choose. With Hyve Connect, your indexed content and visitor messages are processed through Themeisle’s hosted service, which passes them to OpenAI on your behalf. See the Themeisle Terms of Service and Privacy Policy. With your own API key, those requests go from your site straight to OpenAI, and nothing passes through our servers. You can learn more about their terms of use here: OpenAI Terms of Use. Hyve is backed by the Themeisle team, a trusted WordPress company behind Neve, Otter Blocks, and other popular products.

You already know the old kind. A visitor asks a real question, the bot replies with a link to your FAQ page, and the visitor leaves. This is the other kind. Ultimo Bots puts a real AI support agent on your WordPress site. It answers from your own content, and then it does the actual work: books the meeting, looks up the order, saves the lead, and pulls you into the conversation when it matters. You describe it. It builds itself. There is no canvas to drag boxes around on. You open the builder and type what should happen, in your own words: “When someone asks about pricing, explain the plans and offer a demo call. If they want one, book it in my Cal.com and send the lead to HubSpot.” That is the entire build step. The agent is configured from that sentence. No code, no flowcharts, no developer, no agency. Changed your mind? Tell it. That is the edit step too. It doesn’t just answer. It acts. Connect the tools you already run, and the agent uses them mid-conversation: Books appointments in Cal.com, including reschedule and cancel, or hands over your Calendly link Takes payments and manages subscriptions through Stripe links. It can list, change, or cancel a subscription. Card details never enter the chat Saves and finds contacts in HubSpot, and subscribes visitors to Mailchimp with proper double opt-in Answers from your product catalog, with prices and stock, so “do you have this in blue” gets a real answer Calls your own API with your own credentials when you need something nobody else offers Captures leads inside the conversation and emails them to you the second they land Before the agent touches anything private, it emails the visitor a six-digit code and waits for it. Verified first, every time. One agent. Every channel. The same agent runs on your WordPress site, on a shareable chat link, in Facebook Messenger, Instagram DMs, Telegram, and Slack. You train it once and it shows up everywhere. Nothing to duplicate, nothing to keep in sync. It knows your business, and it will not invent Point it at your WordPress site and it reads it. Add PDFs, Word files, spreadsheets, Google Drive, OneDrive, Notion. Every answer is built from your material, and one click re-scans your site whenever it changes. When it does not know something, it says so and offers you instead. That one habit is why people trust it on a live site. It detects the language your visitor is writing in and answers in it. You configure nothing. You stay in control Write your rules in plain words and the agent holds them, even when a visitor pushes back. Watch conversations as they happen and jump in yourself with one click. The agent goes quiet the moment you start typing and picks up again when you leave. Get pinged in Slack, Telegram, Teams, or email whenever someone wants a human. Everything is included Every capability above is on every plan. Plans differ in volume, not in what your agent can do. No per-seat pricing, no per-resolution fees, no “contact sales”. Start with a free trial, then from $19 a month. Live in about two minutes Activate the plugin, answer a few questions, and your agent is on your site. That is the whole setup. External services This plugin connects to external services operated by Ultimo Bots to function. The integration is required to register your site securely and render your AI assistant. Below are the services, what they are used for, and what data is transmitted. Policies for all of them: Terms of Service: https://www.ultimo-bots.com/terms – Privacy Policy: https://www.ultimo-bots.com/privacy 1) Ultimo Bots Portal API – site registration What: https://portal.ultimo-bots.com/api/auth/wordpress/save_secret When: On plugin activation (and retried if the first attempt failed). Purpose: Register your WordPress site and exchange a site-specific identifier used for secure operations. Data sent: site_id (random UUID generated in your WordPress site), site_url (your WordPress home URL), site_secret (random secret generated in your WordPress site), and the admin user’s email, first_name, last_name (used only to prefill the onboarding form; transferred server-side, never placed in a URL). Data received: wordpress_secret_id (an internal identifier) and a one-time connect code (valid 15 minutes, single use). 2) Ultimo Bots Portal API – connect code What: https://portal.ultimo-bots.com/api/auth/wordpress/connect_code When: When you click “Connect to Ultimo Bots” in the plugin settings, and right before the one-time onboarding redirect. Purpose: Mint a fresh one-time connect code so the onboarding can be opened without any personal data in the URL. Data sent: site_id, site_secret, and the admin user’s email, first_name, last_name (prefill, server-side only). Data received: a one-time connect code. 3) Ultimo Bots Portal API – assistant lookup What: https://portal.ultimo-bots.com/api/wordpress/my_bot When: On WP-Admin page loads (throttled to once per 5 minutes), on the plugin settings page, and once daily via WP-Cron. Purpose: Fetch the ID of the assistant connected to this site, so the assistant activates automatically after onboarding. Data sent: site_id, site_secret. Data received: bot_id and its creation status. 4) Ultimo Bots Widget Configuration API What: https://portal.ultimo-bots.com/api/widget_configuration/{bot_id} When: On public page views where the assistant is displayed, and on activation to check whether an existing Bot ID is active. Purpose: Retrieve the widget configuration for your Bot ID (colors, sizes, welcome messages). Data sent: bot_id (path parameter); optionally host_url when provided by the widget for basic operational analytics. Data received: widget configuration JSON. 5) Ultimo Bots Widget Script Host – static asset What: https://robert-kloepsch.github.io/ultimo-bots-widget/dist/bundle.js When: On public page views where the assistant is displayed. Purpose: Load the widget client code. Data sent: standard CDN/HTTP request metadata (IP, user agent) as with any static asset request. Important: This plugin does not accept or store arbitrary HTML/JS/CSS from users. It only stores a Bot ID and generates safe markup internally. The widget script is properly enqueued via WordPress functions. Privacy This plugin communicates with Ultimo Bots services as described in External services. Please review: – Terms of Service: https://www.ultimo-bots.com/terms – Privacy Policy: https://www.ultimo-bots.com/privacy