Hive Support | AI-Powered Help Desk, Live Chat and Chatbot vs Yapdesk Live Chat – Free Chat Widget & Pro AI Chatbot

Improve your WordPress customer support with Hive Support – a complete AI and human hybrid helpdesk built for modern WordPress businesses. Manage tickets, run live chat, deploy an AI chatbot trained on your own content, and handle every support request from one clean dashboard inside WordPress. ✨ AI that learns from your own content. Upload your documentation, product pages, or TXT and DOCX files. The AI reads from there and gives specific, accurate answers instead of generic ones. 🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team. With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times. Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future. 🚀 Get Pro | Docs ✴️ Hive Support Key Features ✅ Ticket Management System (Free) – Manage unlimited tickets, agents, and customers with customizable filters and statuses. ✅ Business Inbox (Free) – Create and customize multiple support mailboxes. (Web-based and Email Based) ✅ Agent Activity Tracking (Free) – Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support. ✅ AI Chatbot with RAG Knowledge Base (Pro) – Deploy a 24/7 AI chatbot trained on your own documentation, product pages, and uploaded TXT or DOCX files. Accurate, specific answers every time. ✅ AI to Human Handoff (Pro) – When AI cannot help, customers request a live agent. Your team gets notified instantly and takes over the chat with full conversation history. ✅ Live Agent Takeover (Pro) – Agents can take over any active AI chat directly from the WordPress admin panel in real time. ✅ Support Queue with Real-Time Notifications (Pro) – Every handoff request joins a live support queue visible in your WordPress dashboard. Accept, convert to ticket, or dismiss requests from one place. ✅ All Chat History in One Inbox (Pro) – Every AI chat and live chat conversation is stored and fully searchable in your inbox. Returning visitors pick up right where they left off. ✅ Reply Tickets with AI (Pro) – AI drafts replies to support tickets using your knowledge base. Agents review, edit, and send. ✅ Customizable Chatbot (Pro) – Set a custom bot name, upload an avatar, choose brand colors, write custom instructions, and add pre-defined questions. ✅ Live Chat (Pro) – Enable or disable live chat on any page and customize the chat widget appearance. Control who can use live chat — all visitors or logged-in customers only. More Features of Hive Support Manage Support Agents (Free) – Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed. Ticket Reports (Free) – Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency. Email Notifications (Free) – Send customizable email notifications to customers and agents, including subject and body text. Response Templates (Pro) – Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses. Automation Trigger (Pro) – Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management. Custom Ticket Fields (Pro) – Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs. Agent Performance Reports (Pro) – Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity. Integration Capabilities (Pro) – Hive Support is fully integrated with Telegram, Slack, Discord, and WhatsApp. Also integrates with WooCommerce, EDD, weDocs, BetterDocs, and OpenAI. 🛡️ GDPR Compliant Helpdesk Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant. 📌 Why Choose the Hive Support Plugin for your WordPress Website? ⏳ Improved Response Time Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster. 📑 All-inclusive Analytics and Reporting Gain insights into common issues, response times, and customer satisfaction to improve your support services. 🛡️ Better User Experience Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions. 🔗 Integration with Other Tools Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability. 📍 Useful Guide for Integrations: Telegram Integration Slack Integration Discord Integration WhatsApp Integration ⚙️ How to Use Hive Support on your WordPress Site We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 How to Install the Hive Support. 🎉 Other Plugins from WPCommerz We offer a range of essential plugins to help you grow your WooCommerce business more efficiently. ✳️ WP Guidant: Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly. ✳️ Darklup: Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience. ✳️ wcEazy: Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules. ❤️ Loved Hive Support? Join our Facebook Group Learn from our tutorials on Youtube Channel Or rate Hive Support on WordPress Privacy Policy Hive Support uses Appsero SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements. Appsero SDK does not gather any data by default. The SDK only starts gathering basic telemetry data when a user allows it via the admin notice. We collect the data to ensure a great user experience for all our users. Integrating Appsero SDK DOES NOT IMMEDIATELY start gathering data, without confirmation from users in any case. Learn more about how Appsero collects and uses this data.

Yapdesk Live Chat adds a free live chat widget and visitor messaging to WordPress websites. Connect your site to the hosted Yapdesk dashboard, chat with visitors, collect messages when your team is away, and manage customer support from one inbox. The free Yapdesk plan includes core live chat and message mode with Yapdesk branding. AI chatbot features, ChatGPT-powered support replies, hybrid AI plus human support, and AI training settings are Pro AI features. Use Yapdesk to: Add a free live chat widget to WordPress without a payment method. Let visitors start a live chat or leave a message when no agent is available. Manage customer conversations and ticket follow-ups from the Yapdesk dashboard. Use the chat widget on business websites, service websites, landing pages, and WooCommerce storefronts. Switch between live agent chat, message/ticket mode, and chat off. Customize the chat title, launcher text, button text, color, mobile launcher, and ticket notification email. Upgrade to Pro plans for branding removal, visitor typing preview, schedules, more agents, and Pro AI. Use Pro AI for AI chatbot mode, ChatGPT-powered replies, hybrid AI handoff, and AI support automation. Train the Pro AI support agent with your business notes, website details, and knowledge base. Free live chat for WordPress The free plan is for WordPress site owners who need a simple live support widget, customer messaging, and a hosted inbox without a full help desk setup. Visitors can ask questions from your website chat widget, and your team can reply from Yapdesk. Pro AI chatbot and ChatGPT support agent On Pro AI plans, Yapdesk can act as an AI chatbot, WordPress AI assistant, website chatbot, AI support agent, GPT chatbot, or ChatGPT-powered customer support assistant. AI replies are Pro AI features and are managed through the hosted Yapdesk dashboard. Pro AI is useful for automated support, AI customer service, common visitor questions, hybrid AI plus human support, and support workflows where the AI assistant helps first and a human agent can take over. WooCommerce live chat and storefront support Yapdesk can load on WooCommerce storefronts, product pages, checkout pages, and other WordPress pages where customers may need help. Use it as a WooCommerce live chat widget or customer support chat for product questions, shipping questions, quote requests, and general customer service. Pro AI can add AI chatbot support for approved business and website information. External Service Disclosure This plugin connects to the Yapdesk hosted service at https://app.yapdesk.com when you connect your WordPress site to a Yapdesk account. The Yapdesk service is used to provide the hosted dashboard, live inbox, notifications, tickets, billing, and optional Pro AI features. When connected, the plugin may send the following data to Yapdesk: Website domain and site name during account connection. Site public key and site secret key for secure site connection. Visitor chat messages, ticket messages, visitor email if entered, visitor token, page URL, and conversation status. Widget settings such as title, color, launcher label, availability mode, ticket notification email, branding text, and optional AI knowledge settings. A Yapdesk account is required to use hosted live chat features. The free plan does not require a payment method. Pro plans are optional and are used only for extra features such as branding removal, additional agents, visitor typing preview, schedules, and AI. Yapdesk service pages: Terms of Service: https://yapdesk.com/terms Privacy Policy: https://yapdesk.com/privacy Dashboard: https://app.yapdesk.com