HelpDesk.com Contact Form vs WS Form LITE – Drag & Drop Contact Form Builder

WordPress contact form plugin by HelpDesk.com ticket system Be more approachable and upgrade the user experience with the best WordPress contact form powered by the HelpDesk.com ticketing system. Use the built-in help desk contact form to let your website visitors leave detailed messages. Then, these messages will be automatically turned into manageable tickets. The results? No inquiry goes unanswered and you’ll always be on time and on track! Why choose the WordPress contact form plugin by HelpDesk.com? The main HelpDesk.com contact form features are: Customizable form elements. Tailor the contact form to fit your business. Freely adjust values in form fields, validation messages, and error states. Guide your visitors in submitting a message successfully. Seamless integration. Use the generated shortcode to embed the contact form on the website of your choice. It’s straightforward and quick to set up. Automated ticket creation. Turn any website message into a HelpDesk.com ticket in a snap and speed up response times. User-friendly interface. Go with the contact form, which is easy to navigate and lets you customize it as you want. End-to-end assistance. Give timely responses and keep your contact form messages neatly organized. Read the article on HelpDesk.com contact forms to learn more about their benefits. What can you do with a contact form in the HelpDesk.com ticket system? When someone submits a contact form on your WordPress website, it goes straight to the HelpDesk.com ticket system and turns into a ticket — automatically! With HelpDesk.com tickets, you can manage: Statuses. Keep tabs on each ticket’s progress by assigning different statuses so you always know what needs attention. Priorities. Mark tickets with urgency to ensure the most critical issues are tackled first. Tags. Categorize tickets with tags for easy navigation and filtering so you can quickly find related inquiries. Custom fields. Customize the contact form and tickets with additional fields to capture all the info you need. Assign team and agent. Direct tickets to the right team or agent based on their skills or workload, making sure inquiries go to the best person for the job. Add people to the loop. Bring in extra team members or stakeholders into ticket discussions for a more collaborative approach. Text formatting. Use rich text formatting to make your messages clear and professional. Canned responses. Use pre-written responses for common questions to save time and keep your replies consistent. AI messaging features. Enjoy ticket summaries with automatically generated overviews for quick understanding and text enhancements with suggestions to make your responses clearer. Macros. Automate repetitive tasks with macros to boost efficiency and cut down on manual work. And more, depending on your needs and processes. With so many ticket customization and detailing options, the HelpDesk.com ticket system is the perfect tool for companies looking to better their assistance potential. Watch the demo to get a taste. Top chosen HelpDesk.com ticket system features HelpDesk.com ticket system is more than a contact form — it includes ticketing, automation, teamwork, and reporting features essential for daily interactions with your visitors. Capture website messages and manage, respond to, and resolve requests on the fly. Try a comprehensive set of features to boost your support efforts: Automations. Save time and reduce manual work with powerful automation features. Automate ticket assignments, set up automatic responses, and streamline repetitive tasks to handle inquiries smoothly. Automation helps prioritize urgent issues and categorize tickets based on preset criteria. Team collaboration. Boost teamwork with built-in collaboration tools. Assign tickets to team members, leave internal notes, and track ticket status to make sure nothing slips through the cracks. Use shared inboxes and collaborative ticketing workflows to simplify communication and coordination among your support team. Reporting and analytics. Get valuable insights into your operations with robust reporting tools. Monitor key metrics like ticket volumes, response times, and resolution rates. Generate detailed reports to analyze support performance and identify areas for improvement. Multichannel support. Manage messages from multiple channels in one place. Whether email, live chat, or social media, HelpDesk.com centralizes all interactions, making handling and responding to visitors easier. Seamlessly integrate with various communication platforms for a unified support experience. Visitor satisfaction. Gather feedback with built-in satisfaction surveys to continuously improve your support services. Understand website visitors’ needs, address issues promptly, and raise satisfaction. Implement follow-up surveys to refine your strategies based on real-time feedback. Integrations. Connect with CRM systems, email marketing tools, and more to create a unified support ecosystem. Explore the HelpDesk.com Marketplace for additional apps and integrations that extend your ticketing system’s functionality. Custom workflows. Set up custom workflows that fit your unique business processes. Automate complex support tasks, streamline ticket handling, and maintain consistency across your team’s operations. Security and compliance. Keep your data secure with HelpDesk.com’s robust security features, including 256-bit SSL encryption and compliance with GDPR standards. Benefit from regular updates, data encryption, and compliance with industry standards to safeguard sensitive information. All HelpDesk.com ticket system features are available for free for 14 days! Ready to make your work (and life) easier? Install the WordPress contact form plugin by the HelpDesk.com ticket system now and turn your contact form into a support powerhouse! Make helping effortless with advanced ticketing features. Notes Requirements The WordPress contact form plugin by the HelpDesk.com ticketing system is available to you for free for 14 days without any additional requirements except for the technical specifications listed at the beginning of this page. Localization The WordPress contact form plugin by the HelpDesk.com ticketing system is currently available in English. However, you can translate the plugin into any language at translate.wordpress.org. Partner with HelpDesk.com Want to open a HelpDesk.com account for a client? Check our Partner Program. Documentation and Support For documentation and tutorials, visit our official help center. Check out our official website for more information about ticketing features. About us We’re part of Text, a company focused on helping brands provide better customer service at scale by analyzing, enriching, and automating text communication. You can learn more at Text.com. In addition to HelpDesk.com, the Text ecosystem of products includes: LiveChat – a communication tool that allows you to chat live with your customers. OpenWidget – a versatile widget that integrates various communication tools into your website for enhanced customer interactions. ChatBot.com – a bot framework for AI chat bots. KnowledgeBase – a public help center widget Open Messaging Platform – create and monetize apps or build extensions for your own team. Use of a Third-Party or External Service The HelpDesk.com contact form relies on third-party services to function properly. They are used to: Create an account with HelpDesk.com and log into HelpDesk.com in order to configure the contact form. Load the form’s embed script from HelpDesk.com to display the contact form on your website and in the WordPress admin panel. Load the form’s configuration and apply it to the form on your website. The URLs of the third-party services are: – https://app.helpdesk.com – https://forms.helpdesk.com – https://api.helpdesk.com – https://accounts.livechat.com The use of those services is regulated by our Privacy Policy and Terms of Use.

Create Professional, Mobile-Friendly, Accessible Forms for WordPress – For Free! WS Form LITE is a powerful, feature-rich form builder that lets you create fully styled, responsive, and accessible forms. Unlike other plugins, WS Form LITE includes premium-quality features at no cost, such as unlimited forms, customizable styling, submission exporting, and robust anti-spam protection. Perfect for websites of all sizes, WS Form LITE empowers you to build smarter forms with ease. Choose from single-click templates or build your own form for WordPress using the unique drag and drop form editor. Create Beautiful Forms with Ease WS Form LITE includes an incredibly powerful and intuitive form styler, enabling you to design stunning forms directly within WordPress. Whether you’re matching your site’s branding or building custom layouts from scratch, WS Form’s Styler gives you full control over the appearance of your forms, no coding required. Included Features Unlimited Forms Unlimited Submissions Unlimited Styles Accessibility Friendly CaptchaFox Clean HTML 5 Code Cloudflare Turnstile Captcha Data Sources Drag and Drop Layout Editor Elementor Angie Integration Framework Friendly (Bootstrap, Foundation) GDPR Ready Google reCAPTCHA hCaptcha MCP Server Mobile Friendly Multiple Tab Forms Responsive Forms Section Library Send Unlimited Emails Single Click Templates Styler Translation Variables How to Create a Form in WordPress Go to WS Form > Add New. Choose a template or start from a blank form. Use the drag-and-drop editor to add fields. Click “Publish” and embed the form using your preferred page builder. Page Builders Add forms to your website using your favorite WordPress page builder: Beaver Builder Block Editor (Gutenberg) Breakdance Bricks Classic Editor Divi 4 Divi 5 Elementor Etch Oxygen For other builders simply use the WS Form shortcode! Spam Protection WS Form includes a powerful, multi-layer spam protection system to block unwanted submissions automatically. You get both built-in defenses and integrations with leading anti-spam services. Built-in Defenses Honeypot to silently trap bots WordPress NONCE validation Field validation (client-side and server-side) Duplicate submission detection and blocking IP rate limiting and throttling Keyword, domain, user agent, and IP blocking rules Optional server-side custom validation hooks Anti-Spam Fields and Integrations AbuseIPDB Akismet CaptchaFox Clearout Cloudflare Turnstile Google reCAPTCHA hCaptcha Works alongside third-party services such as CleanTalk and OOPSpam Multilingual Forms and Translation Translate your forms using your favorite multilingual plugin, or create different forms per language: Polylang TranslatePress Weglot WPML Manual translation Upgrade to PRO This plugin is the free LITE edition of WS Form PRO. The PRO edition comes with unrivaled additional features: 65+ Feature Rich Field Types Calculated Fields Cascading Select, Checkbox and Radio Fields Conditional Logic Conversational Forms Data Encryption Debug Console E-Commerce Repeatable Sections Save Progress Signatures Statistics Track Visitors … and more! Upgrade to WS Form PRO. PRO Integrations Airtable Akismet Amazon S3 AutomatorWP ActiveCampaign Authorize.Net Accept AWeber Bento Brevo (Sendinblue) Campaign Monitor Clearout Constant Contact ConvertKit dotdigital Drip Dropbox Fluent CRM Freshdesk GetResponse Google Address Google Drive Google Map Google Sheets Groundhogg HighLevel HubSpot iContact InstaWP Klaviyo Laposta LeadConnector Mailchimp MailerLite MailPoet Mailster Make Modula Mollie Moosend Notion OpenAI PayPal Checkout PDF Pipedrive Post Management Salesforce Slack Stripe Elements Twilio User Management Webex WooCommerce WP Fusion Zapier Zendesk Zoho CRM …. or use the Webhook action to integrate with your own custom APIs or external systems. PRO Custom Field Plugin Compatibility ACF ACPT JetEngine Meta Box Pods Toolset Theme / Framework Support WS Form is compatible with all WordPress themes, and also outputs native HTML for the following front-end frameworks: Bootstrap 5+ Bootstrap 4.1-4.5.x Bootstrap 4.0 Bootstrap 3.x Foundation 6.4+ Foundation 6.0-6.3.1 Foundation 5.x Performance WS Form was built with enterprise level performance in mind. WS Form does not interfere with the loading of other page or post content on your website and isolates submission records to ensure as your website grows your page load speed is not affected. All form code is HTML 5 compliant and if your website theme uses a framework such as Bootstrap or Foundation WS Form automatically outputs code to suit that framework. This means your form loads as fast as possible without any unnecessary overhead typically found in other form plugins for WordPress. Click here to learn more about the WSForm performance features. Extensive Field Types WS Form comes complete with all the field types you need to build a contact form. Upgrade to WS Form PRO to take advantage of all the form field types available, including: Color Picker Date / Time File Upload Google Address Google Map Google Routing hCaptcha HTML Legal Media Capture (Includes QR code reader) Message Previous Tab / Next Tab Price Progress Bar Range Slider Rating reCAPTCHA Save Signature Validation … and more! For Developers WS Form PRO comes with a unique debug console that provides you with rapid, form population capabilities (perfect for form testing!), as well as comprehensive event and error logging. 3rd Party Use WS Form includes the following third party components: Date Format by Jacob Wright – Used for formatting server and post dates on the public JavaScript interface. Intl-Tel-Input – Used for international telephone input Select2 – Used for AJAX select dropdowns CanIUse.com – Used for linking to field and field attribute compatibility pages Coloris – Used for the color picker in the styler External Services WS Form uses the following API endpoints to provide services within the plugin: AbuseIPDB https://api.abuseipdb.com/api/v2/ This endpoint is called when AbuseIPDB spam protection is enabled to check the submitter IP address, and optionally to report an IP when a submission is marked as spam. Terms of Use / Privacy Policy CaptchaFox https://api.captchafox.com/siteverify This endpoint is called when a form is submitted to validate a CaptchaFox field. Terms of Use / Privacy Policy Google reCaptcha https://www.google.com/recaptcha/api/siteverify This endpoint is called when a form is submitted to validate a reCaptcha field. Terms of Use / Privacy Policy hCaptcha https://hcaptcha.com/siteverify This endpoint is called when a form is submitted to validate an hCaptcha field. Terms of Use / Privacy Policy Turnstile https://challenges.cloudflare.com/turnstile/v0/siteverify This endpoint is called when a form is submitted to validate a Turnstile field. Terms of Use / Privacy Policy WS Form – Knowledge base popular articles https://wsform.com/plugin-support/knowledgebase_content.php This endpoint is called when the support sidebar is opened to show popular knowledge base articles. Terms of Use / Privacy Policy WS Form – Knowledge base search https://wsform.com/plugin-support/knowledgebase_search.php This endpoint is called when a knowledge base search is performed in the support sidebar to return knowledge article results. Terms of Use / Privacy Policy WS Form – Support ticket requests https://wsform.com/plugin-support/contact.php This endpoint is called when a support ticket request is submitted in the support sidebar to create the support ticket and return the ticket ID. Terms of Use / Privacy Policy WS Form – Deactivation feedback requests https://wsform.com/plugin-support/deactivate_feedback.php This endpoint is called when deactivation feedback is submitted to provide your feedback to WS Form. Terms of Use / Privacy Policy WS Form – Select, checkbox and radio presets https://cdn.wsform.com/plugin-support/preset.json This endpoint is called when the preset option is selected for a select, checkbox or radio field to return the available presets and preset data (e.g. List of countries). Terms of Use / Privacy Policy Support Need help? Check out our extensive knowledge base. For support, please visit the WS Form LITE support forum.